Workforce development jobs

Basic Functions  Responsible for managing staffing models and scheduling processes Role & Responsibilities  Manage the scheduling process of the program.  Create agent schedules, IDPs and make necessary adjustments as necessary.  Acts as backup to the WF ...

Qualification Requirements • Bachelor’s degree in any discipline • At least 2 years of professional experience • Experience in workforce planning would be an advantage • Good organization skills; able to exercise judgment in day to day work activities • Flexibility... 

Job Description: Monitor agent status in real-time. Monitors inbound operations to ensure optimal staffing levels. Evaluate adherence and take immediate action to improve performance. Facilitates real-time discussions with necessary stakeholders. Responsible in processing...

Workforce Services Associate Manager Manila | Mandaluyong | Taguig | Quezon City JOB DESCRIPTION Responsibilities: The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous... 

The training and development officer focuses on motivating, developing, and empowering employees to achieve their potential and capitalize...  ...identify, develop, review, and retain employees Developing workforce strategies and plans to determine the manpower and capabilities... 

Bachelor’s degree in any discipline At least 2 years of professional experience Experience in workforce planning would be an advantage Flexibility in working hours to accommodate multiple time zones as needed Working knowledge of firm standard technology such as IE... 

 ...to resolve any staffing and volume concerns ▪Updating schedules to account for breaks, paid time off, tardiness, etc ▪Using workforce management software and tools to streamline processes and enhance overall efficiency. ▪Perform other ad-hoc data analysis tasks... 

 ...Job Description About the Role : As a Workforce Services Manager you will perform the following (but not limited to) duties and...  ...responsible for supporting the sales process by assisting with development of sales material, quotes, demos, and tours. Responsible for... 

 ...JOB DESCRIPTION Summary Responsible for the development and maintenance of a comprehensive forecasting and scheduling model by using Workforce Management tools to analyze trends, prepare forecasts (Volume, AHT, and Shrinkage), create staffing requirements, and... 

Full-Time Job Title: Workforce Planning Job Type: Full - Time Location:  Angeles City, Philippines   MCI is a leading...  ...? We offer competitive compensation packages, professional development opportunities, and a collaborative work environment that... 

 ...Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to...  ...your mission? Ensure the professional development of each workforce specialist that roll up to him/her. Determine appropriate... 

 ...responsible for : Strategic Planning: Develop and implement workforce strategies to optimize staffing levels, enhance productivity,...  ...scheduling, forecasting, and reporting activities. Training and Development: Develop training programs for WFM team members and... 

 ...family + dental coverage Free annual Flu vaccine Continuous career development and certifications Travel & training opportunity overseas...  ...youu0026rsquoll shine: Data Analysis: Collect and analyze workforce data to identify trends, patterns, and key performance indicators... 

 ...JOB PURPOSE: Will be responsible on overall delivery of workforce management team and ensures that business goals are met while meeting...  ...performance by coaching members, creating and maintaining development plans and encouraging individual employee participation in decision... 

 ...with internal and external partners. Provide guidance to the workforce team about appropriate actions to improve or maintain project...  ..., call observation) Provide coaching, feedback, and developmental plans to Resource Analysts assigned and including the following... 

 ...work-related experience required supervisory experience (WFM setting). ~ Strong Interpersonal skills. ~ Strong Leadership and Development skills to manage complex role. ~ Flexible to work on any shift schedule and demands of the business. ~ Advance skills in... 

 ...They will also be positioned to provide feedback specific to workforce management opportunities and to provide feedback on business needs...  ...us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups... 

 ...headcount for any and all upcoming projects from Maxicare Experience and Training:  Familiarity with IEX and Genesys is a plus In depth knowledge of all phases of Workforce Management, including planning, forecasting, scheduling and real time intra-day functions.... 

 ...are met. Directs teams on the use and application of WFM standards and tools to support operational business. Establishes development goals and works with the WFM employees on a roadmap to achieve them. Monitors the qualitative and quantitative work product produced...