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- ...with Ubiquity ! The Responsibilities: Understanding of key business objectives, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount...
- ...Are you up to take the lead in optimizing workforce efficiency and elevating operational performance? Join Support Services Group, where... ...package! #BetterwithSSG Opportunities for professional development and career growth. Join a vibrant and inclusive workplace culture...
- The Responsibilities: Manage the global seat allocation for agents. Consolidation of data across all programs. Analyzes gathered data and ensures utmost accuracy. Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized...
775000 $ per day
...APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Analyst WORK SETUP: Hybrid OVERALL PURPOSE: Acts as a Subject Matter Expert (SME) for RTA function. RESPONSIBILITIES...Accenture
Mandaluyong6 days ago775000 $ per day
...THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Associate WORK SETUP: Return to Office OVERALL PURPOSE: The Workforce Services Associate is responsible for driving...Accenture
Quezon City10 days ago- The Responsibilities: Create reports on historical call volume, handle time and operating performance. Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly and monthly staffing requirement...
- ...Role Overview The Workforce Analyst supports customer support operations by ensuring optimal staffing, schedule adherence, and service level performance across multiple support channels. This role focuses on real-time monitoring, forecasting, scheduling, and workforce...
- WFM (Workforce Analyst) Position Description Job Summary The Principal Consultant – Workforce Analyst will be responsible for... ...exceeded to enhance the customer experience. · Professional Development: Engaging in continuous learning and professional development...
- ...delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which...
- Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Nature of the Account: Support Shift: Midshift Educational Requirement: ~ College Graduate Qualifications: ~ At least 3 years of experience as WFM or RTA Job Description...
- ...planning, forecasting, and scheduling decisions through strong analytics and reporting. If you love dashboards, trends, and solving workforce puzzles—this role is for you. What you’ll do (Key Responsibilities) Produce daily, month-end, and quarter-end reports and...
- ...Workforce Management Expert This Workforce Management Expert position is based in the Philippines. Your role & work environment... ...with key stakeholders in Delivery and Operations in the development and execution of the work distribution model across teams and...
775000 $ per day
...closely with DevOps to automate deployments and maintain CI/CD pipelines. Provide technical guidance and best practices for API development and AI integration. Monitor API usage and generate analytics reports for stakeholders. Troubleshoot and resolve API-related...Accenture
Taguigmore than 2 months ago- ...integrity, accuracy of all reporting requirements. Works with Workforce leaders, Senior Site managers and Sales leaders to create new... ...Dashboards and reports Communicate effectively during the development phase for tool / report implementation. Conduct and lead...
- ...Lead Workforce Management This Local Workforce Management (WFM) Expertise Lead position is based in the Philippines. Your role... ...with key stakeholders in Delivery and Operations in the development and execution of the work distribution model across teams and...
- ...Lead the development of long-term and short-term staffing strategies based on forecasted call volumes, operational trends, and business... ...dynamically. Drive continuous improvement initiatives to optimize workforce performance and service delivery. Proactively identify...
- Workforce Analyst Position Description As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload,...
- ...Role: Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning). Forecasting volume and utilizing the forecasted data to create optimized employee schedules...
- ...join our team and contribute to a cutting-edge scheduling and workforce planning system in the healthcare domain . The system integrates... .... Requirements ~5+ years of experience in .NET / C# development . ~ Strong experience building backend services and REST...
- ...looking for experienced professionals to join us with the role of Workforce Management Officer . In this role, you will be... ...part of a highly engaged team, and a workplace that promotes development and goal attainment. Whether you're just starting out, or...
- ...prevent injuries, and manage claims more effectively, ultimately improving workforce safety, lowering costs, and supporting faster return-to-work outcomes. Position Summary The Sales Development Representative (SDR) plays a key role in driving partner growth through...
- ...a highly analytical and results-driven professional ready to be at the heart of our contact center operations? We are seeking a Workforce Real Time Analyst (with Scheduling Experience) to ensure the immediate stability and peak efficiency of our service delivery....
775000 $ per day
...COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Associate Manager WORK SETUP: Return to Office... ...WFM Training and Quality Manager is responsible for leading the development and execution of training programs and quality assurance initiatives...Accenture
Quezon Citymore than 2 months ago775000 $ per day
...COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Sr Analyst WORK SETUP: Return to Office... ...leadership and mentorship to MSP team members, fostering skill development and operational excellence. OTHERS: Project Shift Schedule:...Accenture
Taguigmore than 2 months ago- ...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal...
- ...responsible for assisting the Manager – ANZ Learning and Organisational Development and the broader team in designing and producing learning... ...project deliverables and enable the skills development of our workforce. This role ensures that employees have access to engaging,...
- ...delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which...
- ...launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom. About the role The Collections Workforce Specialist is responsible for managing dialer and CRM operations, workforce planning, communications systems, and performance...
1200000 Php per year
...The Role: The Workforce & Quality Expert Manager will oversee the quality assurance and workforce management functions within the... ...Conduct regular training sessions and workshops for staff development. Ideal Profile : The ideal candidate will possess a blend...775000 $ per day
...COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Assoc Manager WORK SETUP: Hybrid OVERALL PURPOSE: The... ...audit with processes and controls. • Responsible for the development of resources under his/her span OTHERS: Project Shift Schedule...Accenture
Taguigmore than 2 months ago
