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775000 $ per day
...COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Manager WORK SETUP: RTO OVERALL PURPOSE: The... ...Operations, and IT on resource planning • Responsible for the development of resources under his/her span OTHERS: Project Shift Schedule...- ...talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site. Join our Transcom... .... Ability to continually support people through individual development plans. Excellent facilitation skills. Able to start and...
- ...solutions tailored to meet diverse business needs. Position: Workforce Management Specialist Company Industry: BPO Company Work... ...Day 1) ~ Quarterly performance bonus ~ Outstanding career development opportunities ~15% Night Differential ~24 Leaves Annually...
- Bravissimo Resourcing Inc. | Cebu City | Full-time Roles and Responsibilities: Analysis – Strong Analytical skills Should be able to handle and achieve the departmental requirements. Knowledge of VBA, MS Access, SQL preferable. Maintaining secrecy of data...
- ...Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Workforce Specialist for our Awesome CX by Transcom Davao site. This role will focus on creating/implementations/communication/recommending/maintaining forecasting,...
- ~ Develop, maintain, and monitor workforce schedules to meet operational demands. ~ Coordinate with operations and other departments to align staffing with business needs. ~ Analyze real-time data and adjust schedules as needed to ensure optimal service levels. ~Minimum...
- ...The Sr. Workforce Manager is responsible for leading the end-to-end Workforce Management (WFM) function for large-scale, complex operations... ...(RTA), Capacity Planning, and Reporting teams. Oversee the development and execution of long-term and short-term staffing strategies...
- ESS Bundy Plotting (All Brands) ~ Plotting and updating ESS Bundy schedules of both Account Leads (ALs) and Live Hosts. This ensures accurate attendance tracking and faster documentation for shift verification and HR audits. Daily Plotting of Absences Track and...
27000 Php
...WE ARE HIRING: Workforce Scheduler Onsite | Makati City & Davao City Salary: PHP 27,000/month URGENT | 2 Openings (1 Makati + 1 Davao) ABOUT THE ROLE: We are looking for a detail-oriented Workforce Scheduler to create and manage effective schedules that align...- ...Qualifications: ~ College Degree any course ~ 2-3 years experience in Workforce Management ~ Experience with forecasting and scheduling ~ Experience in handling all LOB (Email, chat and voice) ~ With supervisory experience handling RTA or Workforce Analyst...
- ...Workforce Management (WFM) Specialist / Lead Location: Cebu – Central Block (Onsite) Schedule: US Business Hours Job Summary: The Workforce Management (WFM) Specialist / Lead is responsible for ensuring optimal staffing levels, accurate forecasting, and...
- ...Direct, coach, and develop WFM teams, including Forecasting Analysts, Scheduling Analysts, and Real-Time Analysts (RTAs). Present workforce performance trends and efficiency gains to senior leadership and global client. Serve as a key advisor to Operations, HR, and...
- ...Job Overview We are looking for an experienced Senior Manager – Workforce Management to lead end-to-end workforce management operations within a contact center environment. The role is responsible for forecasting, scheduling, capacity planning, reporting, analytics, and...
- ...Operations Trainer to support our Customer Operations Training development programs, including new hire onboarding and continued... ...pilots, and tests within Customer Operations Partner with Workforce Solutions and Customer Support leadership on administrative and...
- ...closely with DevOps to automate deployments and maintain CI/CD pipelines. Provide technical guidance and best practices for API development and AI integration. Monitor API usage and generate analytics reports for stakeholders. Troubleshoot and resolve API-related...
- ...filed, preferred not required • 15+ years of experience in workforce management, with at least 8 years in senior leadership role... ...responsiveness, and analytical insights 4. Team Leadership and Development - Lead and mentor a large team of WFM specialists, data...
- ...events Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture... ...of 3-5 years of experience in Operations, Administration, Workforce Management, Business Support, or related functions Strong understanding...
- ...Analyze workforce requirements and create capacity plans to meet operational goals. Monitor performance against capacity targets and make adjustments as necessary. Collaborate with management to forecast staffing needs based on business trends. Utilize data analytics...
- ...Monitor real-time workforce performance and adherence to schedules. Analyze data to identify trends and provide actionable insights... ...present real-time reports to management. Assist in training and development of staffing strategies for the team. Requirements...
775000 $ per day
...frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Priority - AI Workforce: UKG Pro Scheduling and Forecasting Consultant Role Overview The UKG Pro Scheduling and Forecasting Consultant is...- ...support the profitability of operations. Team Leadership & Development: Lead, mentor, and develop a team of 5-15 WFM analysts, ensuring... ...staffing strategies. Data Analysis & Reporting: Analyze workforce data and reports to provide actionable insights for daily operational...
- ...Requirements ~3+ years Workforce Management experience, focused on Scheduling & Intraday management ~ Strong in schedule planning, forecasting, and staffing adjustments ~ Able to work onsite and handle basic real-time escalations when needed Description...
- ...Optimization strategy and analytics leadership. Lead the workforce optimization and analytics workstream across SEC and SQC. Translate... ...models, reports or decisions. Demand forecasting and model development. Develop and continuously improve short-, medium- and long-...
- ...Description Analyze workforce requirements and develop capacity plans to optimize operational efficiency. Monitor and manage service level agreements (SLAs) to ensure compliance and performance standards are met. Utilize workforce management tools to forecast...
- ...Position: Reports and Workforce Analysts Salary Budget : 40,000 Shift Schedule : Permanent nightshift and PH holiday work Work Set-up : Permanent onsite work Location: Mandaluyong City Required Experience: Five9 cloud based contact center solutions...
- ...Analyze real-time data to optimize workforce efficiency. Monitor call center operations to ensure service level agreements are met... ...reporting to management on staffing and performance. Assist in the development of scheduling strategies to maximize productivity....
- ...Testronic is looking for a Workforce Management Administrator to join our Resource Management team in Manila. In this role, you will provide administrative and coordination support for workforce allocation, seating arrangements, staff scheduling, and employee movements...
- ...Account Type: Voice Job Summary: We are looking for a detail-oriented and analytical Real Time Analyst (RTA) to join our Workforce Management team. The RTA will be responsible for monitoring real-time performance, managing intraday activities, and ensuring service...
- ...team that wants you to grow and succeed. The External Workforce Center (EWFC) partners with the Business to engage a compliant... ...a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we...
- ...Workforce Management (WFM) Analyst We are looking for an experienced Workforce Management (WFM) Analyst who will be responsible for forecasting, scheduling, capacity planning, and real-time workforce monitoring in a fast-paced contact center environment. You...