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- ...a highly analytical and results-driven professional ready to be at the heart of our contact center operations? We are seeking a Workforce Real Time Analyst (with Scheduling Experience) to ensure the immediate stability and peak efficiency of our service delivery....
- ...Workforce Management Expert This Workforce Management Expert position is based in the Philippines. Your role & work environment... ...with key stakeholders in Delivery and Operations in the development and execution of the work distribution model across teams and...
775000 $ per day
...THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Analyst WORK SETUP: Hybrid RESPONSIBILITIES: • Maintains overall accuracy of Roster Data in the tool • Process request...Accenture
Quezon City14 days ago- ...Description Plan and forecast contact center capacity to meet service levels, cost targets, and customer experience goals. As a Workforce Planning and Capacity Forecasting Analyst in the International Consumer Banking team, you will ensure the right number of agents...
- WFM (Workforce Analyst) Position Description Job Summary The Principal Consultant – Workforce Analyst will be responsible for... ...exceeded to enhance the customer experience. · Professional Development: Engaging in continuous learning and professional development...
- ...Job Description If you're looking to support the COS Solution Center, from a workforce management perspective, you have found the right place. The Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for...
- ...delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which...
- ...Responsible for end-to-end Workforce Management (WFM) functions within the THE ICONIC contact center environment. This role oversees forecasting, capacity planning, scheduling, real-time performance monitoring, reporting, and analytics to ensure optimal staffing levels...
- ...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal...
- ...Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning). Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat...
- ...What Workforce Optimization contributes to Cardinal Health Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing...
775000 $ per day
...closely with DevOps to automate deployments and maintain CI/CD pipelines. Provide technical guidance and best practices for API development and AI integration. Monitor API usage and generate analytics reports for stakeholders. Troubleshoot and resolve API-related...Accenture
Taguigmore than 2 months ago- ...with Ubiquity ! The Responsibilities: Understanding of key business objectives, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount...
- ...launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom. About the role The Collections Workforce Specialist is responsible for managing dialer and CRM operations, workforce planning, communications systems, and performance...
- ...Accounting Firm About the Job: We are seeking an experienced Workforce Deployment Manager to join our client's team and support... ...fostering a culture of integrity, innovation, and continuous development. You will also act as the main point of contact for the...Remote job
- ...integrity, accuracy of all reporting requirements. Works with Workforce leaders, Senior Site managers and Sales leaders to create new... ...Dashboards and reports Communicate effectively during the development phase for tool / report implementation. Conduct and lead...
- ...Lead Workforce Management This Local Workforce Management (WFM) Expertise Lead position is based in the Philippines. Your role... ...with key stakeholders in Delivery and Operations in the development and execution of the work distribution model across teams and...
- HIRING…. We are looking for Global Workforce Management Program Manager to support our US team. Location: Remote/Philippine Candidates Employment Type: Full-time/Independent contractor Duration: Long term Shift: US Day shift Responsibilities: · Program...
- Workforce Analyst Position Description As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload,...
- ...prevent injuries, and manage claims more effectively, ultimately improving workforce safety, lowering costs, and supporting faster return-to-work outcomes. Position Summary The Sales Development Representative (SDR) plays a key role in driving partner growth through...
- ...Lead the development of long-term and short-term staffing strategies based on forecasted call volumes, operational trends, and business... ...dynamically. Drive continuous improvement initiatives to optimize workforce performance and service delivery. Proactively identify...
775000 $ per day
...COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Assoc Manager WORK SETUP: Hybrid OVERALL PURPOSE: The... ...audit with processes and controls. • Responsible for the development of resources under his/her span OTHERS: Project Shift Schedule...Accenture
Taguiga month ago1200000 Php per year
...The Role: The Workforce & Quality Expert Manager will oversee the quality assurance and workforce management functions within the... ...Conduct regular training sessions and workshops for staff development. Ideal Profile : The ideal candidate will possess a blend...- ...Role Overview Our leading partner is hiring a UKG Pro Workforce Consultant specializing in Scheduling and Forecasting to design, implement, and optimize workforce management solutions. This role focuses on improving labor planning accuracy, operational efficiency,...
775000 $ per day
...COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Associate Manager WORK SETUP: Return to Office... ...WFM Training and Quality Manager is responsible for leading the development and execution of training programs and quality assurance initiatives...Accenture
Quezon Citya month ago775000 $ per day
...COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Sr Analyst WORK SETUP: Return to Office... ...leadership and mentorship to MSP team members, fostering skill development and operational excellence. OTHERS: Project Shift Schedule:...Accenture
Taguiga month ago- ...its clients. The Role- key responsibilities The Business Development Manager (BDM) is responsible for driving new business... ...we work with each other and our clients. Created by our global workforce we have established five core principles that we aim to follow...
- ...BPO Capacity Planning Responsibilities: Oversee the development and implementation of staffing models and scheduling procedures... .... Accurately update employee information within the Verint Workforce Optimization (WFO) system. Track agent adherence to their...
- The Responsibilities: Create reports on historical call volume, handle time and operating performance. Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly and monthly staffing requirement...
- ...Responsibilities: Ensure that their business partner's workforce is staffed optimally by creating forecasts and staffing models... ...Day 1) ~ Quarterly performance bonus ~ Outstanding career development opportunities ~15% Night Differential ~24 Leaves Annually...
