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- ...The Director of Workforce Management (WFM) will lead the strategic design, implementation, and optimization of workforce planning processes... ...new initiatives. Operational Management: Oversee the development and implementation of staffing schedules to maximize...
- ...Title: Workforce Manager Grade Level: Manager/Sr. Manager Reports to: AVP for Operations Role Overview Workforce Manager... ...a strong understanding of performance management and employee development strategies. Excellent knowledge of operating systems and productivity...
- The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry. This is essential as they will be a central person in the decision making process, working with multiple individuals across...
- ...Responsibilities: Manage workforce planning and resource allocation for effectiveness Supervise teams to achieve successful project... ...enhancement Foster a culture of continuous learning and development Manage project timelines and deliverables effectively Lead...
- ...Process shift bids. Educate new hires on scheduling and RTO procedures. Requirements At least 1 year of experience as a Workforce Scheduler in a BPO setting Knowledge of Resource Management / Workforce Management tools Experience in Aspect eWFM is a plus...
- ...opportunity to become an important part of the prestigious Asian Development Bank (ADB). At ADB, our mission is simple yet powerful: to... ...Organizational Setting and Reporting Relationship The position of Workforce Planning Officer is assigned to the Strategic Workforce Unit (...
- We are seeking a talented individual to join our Workforce team at MMB Operations. This role will be based in Manila – Six/NEO . This... ...our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We...
- ...Description Overview of the job You will be part of the Time & Workforce Management (TWFM) IT Engineering team responsible for... ...manager is preferred Demonstrated experience in software design, development and coding in various languages (C#, Java, Java Script,...
- ...Unleash Your Talents with Us! Hi there, our future Workforce Scheduler! Happy to see YOU here. Here at Integrated OS, you'll be... ...administration, personal care, home environment support, and skill development for participants. Handle complaints and ensure compliance...
- Job Summary: Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures...
- ...Job Summary The Workforce Management Team Manager is responsible for leading and directing workforce management (WFM) operations to... ...defined KPIs and SLAs. Provide regular feedback, coaching, and development plans to enhance individual and team performance. Budget &...
- ...Avaya CMS . Knowledge of VBA, MS Access, or SQL is a plus. Key Responsibilities: Oversee and deliver all aspects of Workforce Management (WFM)— Planning, Scheduling, Forecasting, Real-Time Management, and Reporting. Generate accurate and timely dashboards...
- ...customer service standards. As a certified NMSDC Minority Business Enterprise (MBE), UnifyCX values diversity and inclusivity within its workforce. Role Description This is a full-time on-site role for a Workforce Manager based in Quezon City. The Workforce...
- ...culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Your Role... ...Responsibilities As a Package Consultant specializing in Workforce Software, you will understand client requirements, design and...
- ...Are you up to take the lead in optimizing workforce efficiency and elevating operational performance? Join Support Services Group, where... ...package! #BetterwithSSG Opportunities for professional development and career growth. Join a vibrant and inclusive workplace culture...
- ...Job Specifications Must possess a Bachelors Degree in any field At least 1 year of working experience as a Workforce Analyst in a call center setup Experience in eWFM, RTA, ESP is a plus Excellent written and verbal communication skills in English With proven...
- ...Job Description Assists workforce management team in the call center in examining call center trends, including intervals, call patterns, staff productivity, attrition rates, and resource allocation. Key Responsibilities: Maintains schedule data in electronic...
- ...Overview As a Team Leader Workforce Management you lead a team of professionals to deliver Workforce Management services to optimize... ...operations. You manage the performance, drive engagement, and foster development of your team. Functional Responsibilities Set...
- ...work-related experience required supervisory experience (WFM setting). ~ Strong Interpersonal skills. ~ Strong Leadership and Development skills to manage complex role. ~ Flexible to work on any shift schedule and demands of the business. ~ Advance skills in...
- ...Hybrid Set-up Qualifications: Minimum of 6 months of experience as a Real-Time Analyst or Workforce Specialist. Strong analytical and problem-solving skills. Proficiency in workforce management software and tools. Excellent communication and interpersonal...
- ...Duties and Responsibilities Workforce Planner is responsible for overseeing and maintaining the day to day activities of the Workforce Management team while providing excellent service. He/She prepares and maintains reports, plans and recommendations to help Operations...
- ...Role: Workforce Manager Location: Iloilo Mode: Work from Office Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To coordinate with operations and various departments...
- ...Job Description: Assistant Manager – Workforce Management (WFM) The Head of Workforce Management (WFM) is responsible for leading the... ...analysts, ensuring productivity, capability enhancement, and skill development. Oversee headcount management, attrition tracking, and...
- ...A SNAPSHOT OF YOUR ROLE You are a Workforce Manager, a champion in your field. As part of the A-team, your role plays an important part... ...ability to manage multiple projects leading technical and development teams, and working with peers in a cross-functional setting...
- ...meetings, and other events, to maintain operational efficiency. Requirements Qualifications and Requirements: ~3–6+ years in workforce management, scheduling, or capacity planning—ideally within a call center or similar high-volume service environment ~ Strong...
- ...with trusted financial services that transcend borders. You Will Provide weekly coaching, performance reviews, and development plans for Workforce Schedulers. Foster a high-performance culture focused on continuous improvement, accountability, and collaboration....
- ...Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to lead and drive improvements in workforce planning, structural management, and management information use. The role involves collaborating with stakeholders to ensure...
- ...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal...
- ...inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve... ...necessary. Responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving...
- ...Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods and procedures to...