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- ...talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site. Join our Transcom... .... Ability to continually support people through individual development plans. Excellent facilitation skills. Able to start and...
- ...Workforce Management Expert Shape the Future of Workforce Planning at a Global Scale Every customer interaction starts with having... ...impact. Opportunities for personal and professional development. Collaboration with diverse and highly skilled colleagues across...
- ...Operations Trainer to support our Customer Operations Training development programs, including new hire onboarding and continued... ...pilots, and tests within Customer Operations Partner with Workforce Solutions and Customer Support leadership on administrative and...
- ...re Smartsourcing , and we're hiring a full-time , onsite Workforce Rostering Admin to keep care running smoothly — coordinating... ...summer parties ~ Community give-back programs and personal development workshops We're not just another outsourcing company. We...
- ...changing priorities. Desirable Exposure to professional services, offshore delivery or shared service models. Experience using workforce management, MI or analytics tools (e.g. Excel, Power BI or similar). Understanding of utilisation, productivity, SLAs and...
775000 $ per day
...COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Manager WORK SETUP: Return to Office OVERALL PURPOSE:... ...for supporting the sales process by assisting with development of sales material, quotes, demos and tours • Responsible for looking...- ESS Bundy Plotting (All Brands) ~ Plotting and updating ESS Bundy schedules of both Account Leads (ALs) and Live Hosts. This ensures accurate attendance tracking and faster documentation for shift verification and HR audits. Daily Plotting of Absences Track and...
- ...with convenient, reliable, and safe rides, impacting millions of lives positively every single day. Now, we're looking for a Workforce Specialist Service Excellence . As a Workforce Specialist at Angkas, acts as the operational backbone and tactical "brain" of the...
- ...The Sr. Workforce Manager is responsible for leading the end-to-end Workforce Management (WFM) function for large-scale, complex operations... ...(RTA), Capacity Planning, and Reporting teams. Oversee the development and execution of long-term and short-term staffing strategies...
- About The Back Room We exist to free our clients' time so they can focus on what they do best — growing their business. We deliver smart, efficient solutions that liberate teams from the everyday admin, and we hold ourselves to the same standard. Time is the ultimate...
- Workforce Analyst Position Description As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload,...
- ...are completed within established service levels and billing deadlines. The successful candidate will work closely with Business Development, Sales, Operations, Finance, and Billing teams to maintain efficient and accurate OTC processes. Responsibilities: Bids...
- ...Workforce Scheduler This WFM resource is responsible for centralized workforce planning and scheduling across supported sites, programs, and regions. Translate forecasted demand, staffing requirements, business constraints, and operational priorities into optimized...
- ...solutions tailored to meet diverse business needs. Position: Workforce Management Specialist Company Industry: BPO Company Work... ...Day 1) ~ Quarterly performance bonus ~ Outstanding career development opportunities ~15% Night Differential ~24 Leaves Annually...
27000 Php
...WE ARE HIRING: Workforce Scheduler Onsite | Makati City & Davao City Salary: PHP 27,000/month URGENT | 2 Openings (1 Makati + 1 Davao) ABOUT THE ROLE: We are looking for a detail-oriented Workforce Scheduler to create and manage effective schedules that align...- ...Workforce Management (WFM) Specialist / Lead Location: Cebu – Central Block (Onsite) Schedule: US Business Hours Job Summary: The Workforce Management (WFM) Specialist / Lead is responsible for ensuring optimal staffing levels, accurate forecasting, and...
- ...that matters – to you, to your community, and to the world. Progress starts with you. Job Description Job Summary The Workforce Planning Consultant is responsible for Client Care strategy and operations. This role defines and manages strategic priorities for...
- ...Job Overview We are looking for an experienced Senior Manager – Workforce Management to lead end-to-end workforce management operations within a contact center environment. The role is responsible for forecasting, scheduling, capacity planning, reporting, analytics, and...
- ...We are looking for an experienced Workforce Management Executive to support workforce planning, forecasting, scheduling, and real-time operations. In this role, you will analyze performance metrics, optimize staffing requirements, and collaborate with stakeholders to...
- Bravissimo Resourcing Inc. | Cebu City | Full-time Roles and Responsibilities: Analysis – Strong Analytical skills Should be able to handle and achieve the departmental requirements. Knowledge of VBA, MS Access, SQL preferable. Maintaining secrecy of data...
- ...Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Workforce Specialist for our Awesome CX by Transcom Davao site. This role will focus on creating/implementations/communication/recommending/maintaining forecasting,...
- ~ Develop, maintain, and monitor workforce schedules to meet operational demands. ~ Coordinate with operations and other departments to align staffing with business needs. ~ Analyze real-time data and adjust schedules as needed to ensure optimal service levels. ~Minimum...
- ...Direct, coach, and develop WFM teams, including Forecasting Analysts, Scheduling Analysts, and Real-Time Analysts (RTAs). Present workforce performance trends and efficiency gains to senior leadership and global client. Serve as a key advisor to Operations, HR, and...
- ...closely with DevOps to automate deployments and maintain CI/CD pipelines. Provide technical guidance and best practices for API development and AI integration. Monitor API usage and generate analytics reports for stakeholders. Troubleshoot and resolve API-related...
- ...Are you an experienced Contact Center Workforce Management Specialist looking for an exciting new career opportunity? We’re offering a fantastic role with a leading organization where you’ll help optimize workforce performance and enhance customer experiences. About the...
- ...About Workforce Optimizer WFO builds AI-powered workforce management software for organizations that run large, complex, shift-... ...research, personalized outreach, CRM management, and pipeline development. AI-powered work environment: Learn and apply AI tools to...
- ...delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which...
- ...with over 33 delivery centers across the globe. Position: Workforce Manager Industry: IT/BPO Company Location: Taguig City... ...Responsibilities: Workforce Strategy & Planning Quality Framework Development Reporting & Performance Analytics Collaboration &...
- ...degree in a relevant field such as Business Administration or Operations Management Experience Level: 1-3 years of experience in workforce management or a related field Skills and Competencies: Proficiency in MS Excel and experience with call center technologies...
- ...stakeholder management: Translate complex data into clear, actionable strategies; deliver concise, executive-level presentations and align workforce plans with business goals across teams. Scheduling support • Capacity planning & scheduling: Translate demand forecasts...