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- ...Process shift bids. Educate new hires on scheduling and RTO procedures. Requirements At least 1 year of experience as a Workforce Scheduler in a BPO setting Knowledge of Resource Management / Workforce Management tools Experience in Aspect eWFM is a plus...
- Job Summary: Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures...
- ...Job Summary The Workforce Management Team Manager is responsible for leading and directing workforce management (WFM) operations to... ...defined KPIs and SLAs. Provide regular feedback, coaching, and development plans to enhance individual and team performance. Budget &...
- ...customer service standards. As a certified NMSDC Minority Business Enterprise (MBE), UnifyCX values diversity and inclusivity within its workforce. Role Description This is a full-time on-site role for a Workforce Manager based in Quezon City. The Workforce...
- ...culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. Your Role... ...Responsibilities As a Package Consultant specializing in Workforce Software, you will understand client requirements, design and...
- ...As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing historical data, trends and seasonality to forecast staffing needs accurately and ensuring our business operations are supported by optimal levels. As...
- ...or other discipline related to area of expertise At least 1 year of previous experience with data analysis At least 2+ year Workforce Management (WFM) functions experience preferred Amenable to work onsite in Quezon City Amenable to work shifting schedule...
- ...forecast reliability. Champion best-in-class WFM practices for scalability and efficiency. Team Development: Mentor WFM analysts and schedulers; build a high-performing workforce planning team. Foster a culture of data-driven decision-making and operational excellence....
- ...global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Workforce Queue Analyst At Acquire Intelligence , our mission is to help businesses work smarter. We bring together the best people,...
- ...teams, including hiring, performance management, and employee development. Preferred Qualifications Highly organized with strong time... ...our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an...
- ...Discover your 100% YOU with MicroSourcing! Position: Workforce Compliance Analyst Location: Libis, Quezon City Work setup & shift: Onsite | Dayshift Why join MicroSourcing You'll have: Competitive Rewards: Enjoy above-market...
- ...role serves as the technical Subject Matter Expert (SME) for the Workforce Management (WFM) platform ensuring its optimal configuration... ...- As a highly skilled specialist contributes to the development of concepts and techniques. Completes complex tasks in creative...
- ...experience management, back-office/risk operations, and business transformation. ----------------------------------- Real Time Workforce Management Supervisor The WFM Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves...
- ...delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which...
- ...Planning is responsible for leading a team of analysts in the development of accurate short-term volume and staffing forecasts and the creation... ...Qualifications: Minimum of 3 years of experience in a Workforce Management (WFM) function with at least 1-2 years in a...
- ...: The OD Manager is responsible for leading organizational development strategies, programs, and initiatives to support the company's... ...operational efficiency. Lead initiatives around job design and workforce planning to ensure roles and responsibilities are clearly...
- ...skills). Ensure all programs are aligned with business demand, workforce planning, and deployment requirements. Enforce training... ...Experience Requirements ~7–10 years of experience in Learning & Development or Training Operations ~ Minimum of 3–5 years in a...
- ...company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global... ...Philippines, is urgently recruiting for a Program Coordinator - Game Development Industry: Education Salary: Open Work Setup :...
- ...particular emphasis on building a future-ready ISC (Integrated Supply Chain) workforce. Ensure alignment of capability programs with business priorities and talent strategies. ~ Own design and development programs to free up HRBPs for Business Partnering Take full...
- ...Job Overview The Business Development Officer (BDO) is responsible for identifying new business opportunities, building and maintaining client relationships, and driving revenue growth. The role focuses on market expansion, client acquisition, and strategic partnerships...
- ...Xenon Health, a nationwide healthcare management company, is looking for a detail-oriented Software Development Associate to support, enhance, and automate our internal systems. This role will involve overseeing and updating system scripts, troubleshooting technical...
- ...Discover your 100% YOU with MicroSourcing! Position: People Development Officer Location: Eastwood, Libis, Quezon City, Metro Manila, Philippines Work setup & shift: Flexible work setup | Day shift Why join MicroSourcing...
- ...Job Description Strategic Planning Develop and execute a comprehensive learning and development strategy aligned with business objectives and call center performance goals. Analyze trends, performance data, and industry benchmarks to identify training needs and...
- ...Manager, Learning and Development TTEC is seeking a seasoned Manager, Learning and Development to join our Customer Management Services team! Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across...
- ...Discover your 100% YOU with MicroSourcing! Position: Account Development Manager Location: Manila, Philippines Work setup & shift : Hybrid | Day shift Why join MicroSourcing Youu0027ll have: Competitive Rewards...
- ...attention to detail, durability, and premier craftsmanship. Role Description This is a full-time, on-site role for a Business Development Manager, based in Quezon City. The Business Development Manager will identify new business opportunities, build and maintain...
- We are seeking a dynamic, results-driven Business Development Officer to join our company. In this role, you will be the face of our company, responsible for identifying new opportunities, building lasting client relationships, and driving business growth. As a Business...
- ...clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Development Project Manager Location: Onsite Employment Type: Full time About The Role The Development Project Manager leads, coaches...
- ...Prepares business concept Conducts research and development Conducts research on latest technologies Establishes network of vendors and suppliers Establishes initial contact with prospective private/government entities for potential projects and presents concept...
- ...operational efficiency and customer experience. Probe Group fosters a dynamic and collaborative work environment, valuing employee development and a culture of continuous improvement. We are seeking a highly motivated and experienced Organisational Development...