Workforce Management
Full-time
Proselect Management Inc
Workforce Management (WFM) Specialist / Lead
Location: Cebu – Central Block (Onsite)
Schedule: US Business Hours
Job Summary:
The Workforce Management (WFM) Specialist / Lead is responsible for ensuring optimal staffing levels, accurate forecasting, and efficient real-time management of resources to support business operations. The role requires strong analytical skills, advanced Excel capabilities, and expertise in WFM tools to deliver accurate reports, dashboards, and insights that drive performance and operational efficiency.
Key Responsibilities:
- Develop and maintain forecasts, capacity plans, and schedules to meet business service level goals.
- Generate and analyze daily, weekly, and monthly performance reports and dashboards for internal and external stakeholders.
- Utilize advanced Excel functions (VLOOKUP, Pivot Tables, formulas, etc.) for data analysis and reporting.
- Manage real-time adherence (RTA) and provide timely updates and adjustments to schedules as needed.
- Collaborate closely with Operations, HR, and other departments to ensure workforce alignment with business needs.
- Provide insights and recommendations to improve operational efficiency and resource utilization.
- Ensure compliance with company policies and procedures, maintaining accuracy and data integrity in all reporting.
Qualifications:
- At least 5–7 years of relevant experience in Workforce Management or related roles (e.g., Reports Analyst, Data Analyst, Reporting Analyst, Capacity Planner, Scheduler, or Forecaster).
- Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, data analysis tools, etc.) is required.
- Strong working knowledge of MS Office applications .
- Experience with WFM tools such as IEX, eWFM , or equivalent systems.
- RTA/MIS experience is an advantage.
- Excellent verbal, written, and presentation skills .
- Strong analytical, problem-solving, and people management skills .
- Demonstrates initiative, can work with minimal supervision, and maintains high attention to detail.
- Expert knowledge of service procedures and workforce processes.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Workforce Management in Cebu vacancy
- ...Understanding of operational process, logical thinking, reporting and analysis. Should be open to change; multi-tasking skills. Team management. Own the MIS delivery for the account with respect to all aspects of WFM – Planning, Scheduling, Forecasting, Real-Time...
- ...The Sr. Workforce Manager is responsible for leading the end-to-end Workforce Management (WFM) function for large-scale, complex operations. This role ensures optimal staffing, forecasting accuracy, real-time performance management, and strategic capacity planning to...
- ...Job Overview We are looking for an experienced Senior Manager – Workforce Management to lead end-to-end workforce management operations within a contact center environment. The role is responsible for forecasting, scheduling, capacity planning, reporting, analytics, and...
- ...senior leadership and clients. Act as a consultant to Campaign Managers and Client Services, translating complex WFM data into... ...Scheduling Analysts, and Real-Time Analysts (RTAs). Present workforce performance trends and efficiency gains to senior leadership and...
- ...We are looking for an experienced Workforce Management Executive to support workforce planning, forecasting, scheduling, and real-time operations. In this role, you will analyze performance metrics, optimize staffing requirements, and collaborate with stakeholders to...
- ...Job Title: Workforce Management (WFM) / Real-Time Analyst (RTA) Work Setup: Onsite Shift: Mid Shift Job Summary: We are looking for an experienced Workforce Management (WFM) / Real-Time Analyst (RTA) to support daily operations by ensuring optimal staffing,...
- ...volumes, agent availability, and queue performance to ensure optimal workforce utilization and SLA achievement. The role supports operations... ...and KPI targets are met through proactive real-time actions Manage agent adherence, schedule compliance, and intraday performance...
- ...Job Title: Workforce Management (WFM) Specialist / Lead Location: Cebu – Central Bloc (Onsite) Schedule: US Business Hours Job Summary The Workforce Management (WFM) Specialist / Lead is responsible for ensuring optimal staffing levels through accurate forecasting...
- ~ The Manager in the manpower industry oversees the recruitment, deployment, and management of workforce solutions for clients. This role involves developing client relationships, ensuring workforce compliance, and managing operations to meet client needs and business...
- ...while allowing valid local variations. Organization design & workforce planning Lead organizational design for the group and... ...implement succession planning for key and family roles. Talent management & development Implement performance management frameworks,...
- ...Provide strategic guidance and operational support to meet workforce requirements and enable high-performance front-line teams.... ...RESPONSIBILITIES: 1. HR Operations & Compliance: ~Oversee and manage day-to-day HR operations for front-line employees ensuring...
- ...Talent Solutions is looking for an experienced and strategic HRD Manager to join our client's manufacturing organization. Based in Cebu,... ...leaders and site management to provide strategic HR support, workforce planning, change management, and organizational development initiatives...
- ...JOB TITLE: OPERATIONS MANAGER – BFSI (BPO) Account: BFSI Work Location: Onsite – Cebu City Shift: Graveyard Salary: Up to PHP... ...reviews, escalations, and performance alignment Partner with Workforce, Quality, Training, and Support teams to optimize delivery...
- ...Strategic Workforce Planning: Develop and execute workforce management strategies to ensure call center staffing aligns with forecasted demand and business objectives. Analyze historical data, trends, and real-time metrics to create accurate forecasts and staffing...
- ...looking for an experienced, dynamic, and results-driven Clinic Manager to lead the daily operations of our Pre-Employment Medical... ...centered service. Manage staffing requirements, scheduling, and workforce planning. Build and maintain strong relationships with...
- ...Work Setup: Onsite (Mandaue, Cebu) Work Schedule: 8pm - 5am We are looking for a results-driven Sales Manager who thrives in the fast-paced world of outbound telecommunications. You will oversee and guide our tele sales agents in delivering exceptional customer...
- Overseeing the daily operations Ensuring a high standard of customer service Managing of the spa team to deliver a good service Police clearance
- ...continuous improvement of our service delivery, leveraging data-driven insights. Requirements ~ Proven track record of successfully managing operations in a customer service or call centre environment, preferably within the travel industry. ~ Strong leadership skills...
- ...Develop and implement HR strategies and initiatives aligned with the overall business strategy. Manage the recruitment and selection process to attract and hire top talent. Oversee and manage a performance appraisal system that drives high performance. Enhance...
- ...ROLE: Sales Manager Location: Cebu City, Philippines Salary: 80,000 - 100,000 PHP Language: Filipin0 Contract base Work hour: Rotational Shift Headcount: 2 Joining Date: Immediate Joiner Experience: Minimum of 5 years of sales experience, with at...
- ...Description Oversee daily store operations to ensure smooth functioning. Manage inventory and stock levels to optimize sales. Train, mentor, and supervise staff to maintain high customer service standards. Implement sales strategies to achieve store targets...
- # Farm Operations: Managing environmental conditions, feed, water quality, bio-security protocols, and tracking performance metrics like growth rates and mortality. # Dressing Plant & Toll Processing: Coordinating the processing line (stunning, evisceration, chilling...
- ...financial operations of Mezzo Hotel and Grand Apartelle by ensuring accurate, timely, and compliant financial reporting to support management decision-making. Key Responsibilities: Accounting: Manage accounting records, ensure accurate transactions,...
- ...Customer Advisor (Management Trainee – Retail Leadership Track) Retail Sales & Operations Healthy Options Are you passionate about health, wellness, and delivering premium customer experiences? Join Healthy Options , the country's leading all-natural and organic...
- ...industry. Must be residing or has relatives in Danao City, Cebu or nearby municipalities. Responsibilities Develop and implement HR strategies aligned with the overall business plan. Manage the recruitment and selection process to attract top talent....
- ...company that provides different kinds of application that are using for new innovative application. Position: General Accounting Manager Industry: IT Company Location: Cebu City Salary: Php 50,000-Php70,000 Schedule: 8am-5pm Mondays to Fridays Work Set...
- ...Job Summary The Marketing Manager is responsible for planning, developing, and executing strategic marketing initiatives to drive brand awareness, showroom traffic, and sales for Homemaker Furniture Corporation in both Visayas & Luzon areas. This role covers both digital...
- ...Good project managers are people with an excellent entrepreneurial mindset. This allows them to think about a project beyond the basic skill set needed to manage it, and it is the project manager’s job to direct teams and team members to the finish line. At the end of...
- ...Facilitate Branch Client Recruitment. Credit and Investigation Loan Validation Collection Targets Management Recovery Management Branch Management Cash Management Account Management at least about 3 years experience Must willing to travel at...
- ...Oversee daily hotel operations and ensure guest satisfaction Manage staff recruitment, training, and performance Develop and implement marketing strategies to increase revenue Maintain budgets, financial reports, and inventory control Ensure compliance...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Workforce Management. Be the first to apply!
