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- ...degree in Business Administration, Operations Management, or related filed, preferred not required • 15+ years of experience in workforce management, with at least 8 years in senior leadership role • Proven track record of managing large-scale WFM operations for major...
- ...First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have... ...dedication to supporting People First. What does a Senior Director of Workforce really do? Imagine yourself going to work with just...
- ...First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have... ...firsthand our dedication to supporting People First. What does a Director of Workforce do? Think of yourself as someone who oversees...
- ...talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site. Join our Transcom... ...center response/s. Manage special projects as assigned by Director of Workforce Management. Maintains a positive work...
- The Wokrforce Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and...
- ...Reporting & Analysis: Generate reports on key metrics (efficiency, absenteeism, cost) for leadership. Process Improvement: Use Workforce Optimization (WFO) software and data to enhance efficiency and meet operational goals. Compliance: Ensure adherence to labor laws...
- Workforce Analyst Position Description As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload,...
- ...The Sr. Workforce Manager is responsible for leading the end-to-end Workforce Management (WFM) function for large-scale, complex operations. This role ensures optimal staffing, forecasting accuracy, real-time performance management, and strategic capacity planning to...
- ESS Bundy Plotting (All Brands) ~ Plotting and updating ESS Bundy schedules of both Account Leads (ALs) and Live Hosts. This ensures accurate attendance tracking and faster documentation for shift verification and HR audits. Daily Plotting of Absences Track and...
- ...Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Workforce Specialist for our Awesome CX by Transcom Davao site. This role will focus on creating/implementations/communication/recommending/maintaining forecasting,...
- ~ Develop, maintain, and monitor workforce schedules to meet operational demands. ~ Coordinate with operations and other departments to align staffing with business needs. ~ Analyze real-time data and adjust schedules as needed to ensure optimal service levels. ~Minimum...
775000 $ per day
...THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Manager WORK SETUP: RTO OVERALL PURPOSE: The Workforce Services Manager is responsible for driving corporate initiatives,...- ...Qualifications: ~ College Degree any course ~ 2-3 years experience in Workforce Management ~ Experience with forecasting and scheduling ~ Experience in handling all LOB (Email, chat and voice) ~ With supervisory experience handling RTA or Workforce Analyst...
- ...Workforce Management (WFM) Specialist / Lead Location: Cebu – Central Block (Onsite) Schedule: US Business Hours Job Summary: The Workforce Management (WFM) Specialist / Lead is responsible for ensuring optimal staffing levels, accurate forecasting, and...
- ...that matters – to you, to your community, and to the world. Progress starts with you. Job Description Job Summary The Workforce Planning Consultant is responsible for Client Care strategy and operations. This role defines and manages strategic priorities for...
- ...Job Overview We are looking for an experienced Senior Manager – Workforce Management to lead end-to-end workforce management operations within a contact center environment. The role is responsible for forecasting, scheduling, capacity planning, reporting, analytics, and...
- ...Direct, coach, and develop WFM teams, including Forecasting Analysts, Scheduling Analysts, and Real-Time Analysts (RTAs). Present workforce performance trends and efficiency gains to senior leadership and global client. Serve as a key advisor to Operations, HR, and...
27000 Php
...WE ARE HIRING: Workforce Scheduler Onsite | Makati City & Davao City Salary: PHP 27,000/month URGENT | 2 Openings (1 Makati + 1 Davao) ABOUT THE ROLE: We are looking for a detail-oriented Workforce Scheduler to create and manage effective schedules that align...- ...Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs. Position: Workforce Management Specialist Company Industry: BPO Company Work Location: Alabang Work Schedule: Shifting schedules Salary:...
- ...external customer needs, providing timely and accurate information. Advise Operation Directors & Account Managers on optimal staffing strategies. Data Analysis & Reporting: Analyze workforce data and reports to provide actionable insights for daily operational management...
- ...The HR Director is responsible for leading the organization’s overall human resources strategy, ensuring alignment with company goals... ...management in decision-making related to people, culture, and workforce planning. Monitor HR metrics and prepare reports for executive...
- ...We are looking for an experienced Workforce Management Executive to support workforce planning, forecasting, scheduling, and real-time operations. In this role, you will analyze performance metrics, optimize staffing requirements, and collaborate with stakeholders to...
- ...Requirements ~3+ years Workforce Management experience, focused on Scheduling & Intraday management ~ Strong in schedule planning, forecasting, and staffing adjustments ~ Able to work onsite and handle basic real-time escalations when needed Description...
775000 $ per day
...frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Priority - AI Workforce: UKG Pro Scheduling and Forecasting Consultant Role Overview The UKG Pro Scheduling and Forecasting Consultant is...- ...Optimization strategy and analytics leadership. Lead the workforce optimization and analytics workstream across SEC and SQC. Translate the Director's strategy into an annual optimization roadmap, prioritized analytical studies, reporting standards, service commitments...
- ...awesome team! Be the next Real Time Analyst for our Transcom Davao site. Join our Transcom Family as a Real-Time Analyst! As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements....
- ...SCP, PHR/SPHR, or equivalent) are preferred. Minimum of 8 years of progressive HR Responsibilities Demonstrate expertise in workforce planning, recruitment, employee relations, performance management, compensation and benefits, training and development, and labor...
- ...Position: Reports and Workforce Analysts Salary Budget : 40,000 Shift Schedule : Permanent nightshift and PH holiday work Work Set-up : Permanent onsite work Location: Mandaluyong City Required Experience: Five9 cloud based contact center solutions...
- ...Analyze workforce requirements and create capacity plans to meet operational goals. Monitor performance against capacity targets and make adjustments as necessary. Collaborate with management to forecast staffing needs based on business trends. Utilize data analytics...
- ...queue segmentation, tooling updates, product releases, improvements, pilots, and tests within Customer Operations Partner with Workforce Solutions and Customer Support leadership on administrative and communications logistics related to learning initiatives Provide...