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- ...with the best ~900 promotions given each year ~2,700+ leadership training courses A SNAPSHOT OF YOUR ROLE As the Director of Workforce Management , you will lead and manage the Workforce Management Team, overseeing global support operations for internal...
150000 - 200000 Php
...shortcuts. With a strong presence in Canada and a growing global workforce, the company combines advanced technology with human-centered... ...hour, every day. Job Description As the Director of Workforce Management , you will set the strategic direction...- ...professionally and personally. JLL Business Services (JBS) Workforce Management (WFM) JBS is JLL's global operations platform, delivering... ...manage WFM tools and systems. You will report to the Senior Director, who leads the Workforce Management (WFM) program and...
- ...business to build an understanding of business need in the short and longer term. Including, but not limited to: BA Workforce Planners GEC Directors Project Managers, Account Leads and Arcadis Way Project Managers Business Leaders in country BA Pursuit...
- ...Workforce Management Director (APAC) – Dialer & Workforce Strategy Focus We're looking for an exceptional Workforce Management Director to lead our APAC WFM organization and drive end-to-end workforce optimization across forecasting, scheduling, staffing, and real...
- ...First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have... ...values Relationships The position will report to the WFM Director The position will require frequent communication with...
- ...professionally and personally. JLL Business Services (JBS) Workforce Management (WFM) JBS is JLL's global operations platform,... ...help manage WFM tools and systems. You will report to the Senior Director, who leads the Workforce Management (WFM) program and...
- ...Workforce Coordinator – Digital Health Aspen Medical is seeking a highly organised Workforce Coordinator to support the recruitment, onboarding, deployment, and off-boarding of clinical and non-clinical project teams What you'll do: Coordinate end-to-end recruitment...
- ...will be confirmed by your hiring manager. Qualifications At least five years in a global contact center, with three in Workforce Management. Bachelor’s in business, data science, or related field preferred. Expert in Microsoft Office (Excel, PowerPoint)...
- ...WE'RE HIRING WORKFORCE MANAGER Do you enjoy balancing staffing needs with data‑driven reporting Iron Mountain is looking for a WFM & MIS Lead to manage workforce planning and reporting for our operations. About the Role The WFM & MIS Lead will oversee scheduling...
- ...Position: Workforce Analyst Number of hours: 40 Hrs/week Schedule: TBD Develop and maintain accurate forecasting models to predict call volume, staffing needs, and workload distribution. Create and manage schedules to ensure optimal coverage and adherence...
- ...About the Role As a Workforce Scheduler, you will carry out workforce planning and logistics for Marine Operations. Follow operational guidelines and directives from Marine Operations and department leadership. Responsibilities Schedules crew assignments...
- ...Overview The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program...
- ...We are looking for a Workforce Manager to lead workforce planning, allocation, and optimization efforts, ensuring the right talent is deployed to meet operational and project requirements. This role will oversee third-party workforce governance, vendor management, and...
- ...motivated, innovative and strategical individual who is looking to be part of a fast-paced, flexible environment. Reporting to the Workforce Manager, Philippines and working closely with the business leadership team you will monitor call volumes pattern and staffing,...
- ...plans, including contingencies. Shared resources supporting the Command Center must attend functional meetings, complete Train-the-Workforce sessions, and meet Workforce Analyst requirements. Principle Accountabilities (Key Result Areas) Responsible for supporting...
- ...Iron Mountain is seeking a detail-oriented and organized Workforce Administration Specialist to join our Workforce Administration (WFA) team. In this role, you will be responsible for ensuring the accurate management of employee data, maintaining strict compliance...
- ...with Ubiquity! The Responsibilities: Understanding of key business objectives, timeframes, and requirements associated with Workforce Management Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount...
- ...date with all the existing and new functionalities of the systems relevant to the allocation function Work as part of a team of Workforce Planning ensuring smooth handover to and from and covering for other departments or areas as required Ensure compliance with...
- ...Looking For ~ Bachelor's degree in Business, Statistics, or a related field (or equivalent experience). ~2–4 years of experience in Workforce Management or Real-Time Analysis within a contact center environment. ~ Strong understanding of WFM processes (forecasting,...
- ...trends, including call volume, call patterns, staff productivity, attrition rates. Qualifications: ~1 to 5 year's experience Workforce experience in a BPO ~ Inbound performance analytics experience ~ At least 2 years workforce supervisory experience ~ Highly...
- ...As a Workforce Management Specialist, you will be responsible for analyzing and monitoring the availability, allocation, and productivity of team members across projects. You will ensure that resources are effectively deployed, aligned with business priorities, and utilized...
- The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day-of and current week Operations. S/he will also provide additional scheduling support by creating and generating schedules and optimizing when necessary. This role...
- ...Discover your 100% YOU with MicroSourcing! Position: Workforce Administrator Location: Mall of Asia, Pasay Work setup & shift: Hybrid | Night shift Why join MicroSourcing Youu0027ll have: Competitive Rewards: Enjoy...
- ...software are properly configured and maintained to support the Workforce Management team Lead the development of forecasts, resource... ...business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers...
- ...managing over $100B in claims across Australia. The Opportunity Step into a senior leadership role where you'll guide a team of Workforce Planning Officers, drive strategic forecasting, and shape workforce capacity across multiple sites. You'll be the go-to expert for...
- ...JOB SUMMARY The Workforce Strategy & Reporting Lead plays a pivotal role in optimizing organizational efficiency and productivity by leveraging data analytics. This role is responsible for collecting, analyzing, and interpreting workforce data to provide actionable insights...
- ...JOB MANDATE The Workforce Management Officer is responsible in providing workforce management support to Customer Contact Center's businesses for transaction volume forecasting, manpower scheduling, and real-time monitoring of service levels, call trend, average handle...
- What You'll Do Own the Talent Journey Ensure smooth onboarding, accurate documentation, and compliance Manage contract extensions, rate changes, and offboarding with precision Deliver VIP-Level Service Act as a trusted advisor for clients and contractors ...
- ...identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day patterns, root cause analysis) Gather workforce metrics/data and distribute reports (e.g., call volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents,...