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- ...global company, winner of hundreds of industry awards What is your mission Develop and implement comprehensive WFMaaS (Workforce Management as a Service) strategies aligned with both the client's sales objectives and overall business goals Proactively...
- ...Workforce Management Director (APAC) – Dialer & Workforce Strategy Focus We're looking for an exceptional Workforce Management Director to lead our APAC WFM organization and drive end-to-end workforce optimization across forecasting, scheduling, staffing, and real...
- ...professionally and personally. JLL Business Services (JBS) Workforce Management (WFM) JBS is JLL's global operations platform, delivering... ...manage WFM tools and systems. You will report to the Senior Director, who leads the Workforce Management (WFM) program and...
- ...Implements effective workforce planning and management systems and processes based on approved strategy and action plans. Gathers... ...through effective staffing decisions. Coordinates with Program Directors and/or Project Managers for the capacity planning of each...
- ...The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units. Key Responsibilities Develop and maintain accurate forecasting...
- ...delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which...
200 Php per day
...Workforce Specialist (₱35K | Hybrid | FREE AI Certification) Cebu City | Onsite (IT Park) | 10:00 PM–7:00 AM | Monday–Friday You are the heartbeat of GoTeam's internal operational efficiency. This role exists to ensure our workforce is synchronized, productive, and...- ...efficient resource allocation across our business process outsourcing operations. Your Daily Responsibilities Develop and implement workforce management strategies to meet business objectives Create and maintain staffing schedules to ensure optimal coverage and...
- ...will be confirmed by your hiring manager. Qualifications At least five years in a global contact center, with three in Workforce Management. Bachelor’s in business, data science, or related field preferred. Expert in Microsoft Office (Excel, PowerPoint)...
- ...you. Open up opportunities with HPE. Job Description The Workforce Management Manager leads workforce planning, scheduling,... ...role provides executive-ready insights and recommendations to Directors and Senior Managers, ensuring optimal staffing, financial efficiency...
- The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day-of and current week Operations. S/he will also provide additional scheduling support by creating and generating schedules and optimizing when necessary. This role...
- ...As a Workforce Supervisor , you will be responsible for overseeing the day-to-day workforce operations, ensuring that staffing levels align with business needs and service level targets. You will lead a team of schedulers and real-time analysts, ensuring accurate forecasting...
- ...Job Description: Manager – Workforce Management (WFM) Location- Taguig The Manager- Workforce Management (WFM) is responsible for leading the WFM & MIS Center of Excellence (COE) and managing end-to-end workforce planning and reporting for the India business unit....
- ...America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers. Job Description The Workforce Associate’s primary responsibility is to ensure daily service levels in all Operational Units by working closely with local...
- ...delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which...
- ...Contributes to the decision making based on experience to ensure success. Qualifications: Any graduate. At least 5 years' workforce management with specialization in RTA/ Scheduling. Amenable to work on shifting schedules. Amenable onsite in Quezon City....
- ...organization's objective to improve labor accuracy, operational efficiency, and cost control while enabling scalable, network-wide workforce planning. The Planner will contribute to building a predictive labor framework that aligns staffing levels with operational needs...
- ...identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day patterns, root cause analysis) Gather workforce metrics/data and distribute reports (e.g., call volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents,...
- ...involvement and support in wider initiatives across varying teams You're probably a match if You have proven experience in Workforce Management within customer service or contact center operations, leading with a bias for action At a minimum, you have...
- ...Brief Position Description: The Workforce Coordinator is a key member of the Workforce Planning team. The purpose of this role is to provide support to the Workforce planning team to ensure processes and systems run smoothly and efficiently. Minimum Qualifications...
- ...with Ubiquity! The Responsibilities: Understanding of key business objectives, timeframes, and requirements associated with Workforce Management Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume,...
- About The Company Cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central and South America, Cyzerg has developed...
- ...and career growth. Our team enjoys a supportive work environment, competitive benefits, and opportunities to develop expertise in workforce management systems. What You'll Do: Configure, maintain, and support UKG Ready Time & Labor Management for accuracy and...
- ...Job Title: 2026 Workforce GVPCW Job Description The Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis...
- ...frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Priority - AI Workforce: UKG Pro Scheduling and Forecasting Consultant Role Overview The UKG Pro Scheduling and Forecasting Consultant is...
775000 $ per day
...THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Specialist WORK SETUP: Return to Office OVERALL PURPOSE: Responsible for driving proper management of volume and staffing...Accenture
Taguig13 days ago- ...Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to lead and drive improvements in workforce planning, structural management, and management information use. The role involves collaborating with stakeholders to ensure...
- ...Role: Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning). Forecasting volume and utilizing the forecasted data to create optimized employee schedules...
- Work Schedule: Shifting/Flexible Work Set-up: Onsite Qualifications: Bachelors Degree in any Course. Highly proficient in computer and MS Office (Intermediate/Expert in Excel). Good communication, presentation, analytical and problem solving skills. Able...
- ...issues (e.g., staffing shortages, long hold times) and understand their impact on service level agreements (SLAs). Operational & Workforce Management Knowledge: A solid understanding of contact center operations is essential. This includes familiarity with key metrics...
