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- ...global company, winner of hundreds of industry awards What is your mission Develop and implement comprehensive WFMaaS (Workforce Management as a Service) strategies aligned with both the client's sales objectives and overall business goals Proactively...
- ...The Director of Workforce Management (WFM) will lead the strategic design, implementation, and optimization of workforce planning processes to ensure operational excellence and efficiency. This role oversees forecasting, staffing, scheduling, real-time monitoring, and...
- ...Workforce Management Director (APAC) – Dialer & Workforce Strategy Focus We're looking for an exceptional Workforce Management Director to lead our APAC WFM organization and drive end-to-end workforce optimization across forecasting, scheduling, staffing, and real...
- ...Implements effective workforce planning and management systems and processes based on approved strategy and action plans. Gathers... ...through effective staffing decisions. Coordinates with Program Directors and/or Project Managers for the capacity planning of each...
- ...professionally and personally. JLL Business Services (JBS) Workforce Management (WFM) JBS is JLL's global operations platform, delivering... ...manage WFM tools and systems. You will report to the Senior Director, who leads the Workforce Management (WFM) program and...
- ...professionally and personally. JLL Business Services (JBS) Workforce Management (WFM) JBS is JLL's global operations platform,... ...help manage WFM tools and systems. You will report to the Senior Director, who leads the Workforce Management (WFM) program and...
- ...you. Open up opportunities with HPE. Job Description The Workforce Management Manager leads workforce planning, scheduling,... ...role provides executive-ready insights and recommendations to Directors and Senior Managers, ensuring optimal staffing, financial efficiency...
- ...is to lead the development and implementation of a Strategic Workforce Planning framework and organizational design collaborating with... ...required to comply with equal employment opportunity legislation in each jurisdiction it operates. Required Experience: Director...
- ...This role is likely for you if: You've led end-to-end Workforce Management — or major parts of it — and want broader ownership.... ...visibility and decision-making , even if you're not chasing a Director title yet. If this sounds like the work you want to be doing...
- ...will be confirmed by your hiring manager. Qualifications At least five years in a global contact center, with three in Workforce Management. Bachelor’s in business, data science, or related field preferred. Expert in Microsoft Office (Excel, PowerPoint)...
- ...efficient resource allocation across our business process outsourcing operations. Your Daily Responsibilities Develop and implement workforce management strategies to meet business objectives Create and maintain staffing schedules to ensure optimal coverage and...
- ...As a Workforce Supervisor , you will be responsible for overseeing the day-to-day workforce operations, ensuring that staffing levels align with business needs and service level targets. You will lead a team of schedulers and real-time analysts, ensuring accurate forecasting...
- ...Job Description: Manager – Workforce Management (WFM) Location- Taguig The Manager- Workforce Management (WFM) is responsible for leading the WFM & MIS Center of Excellence (COE) and managing end-to-end workforce planning and reporting for the India business unit....
200 Php per day
...Workforce Specialist (₱35K | Hybrid | FREE AI Certification) Cebu City | Onsite (IT Park) | 10:00 PM–7:00 AM | Monday–Friday You are the heartbeat of GoTeam's internal operational efficiency. This role exists to ensure our workforce is synchronized, productive, and...- ...Contributes to the decision making based on experience to ensure success. Qualifications: Any graduate. At least 5 years' workforce management with specialization in RTA/ Scheduling. Amenable to work on shifting schedules. Amenable onsite in Quezon City....
- About The Company Cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central and South America, Cyzerg has developed...
- ...Brief Position Description: The Workforce Coordinator is a key member of the Workforce Planning team. The purpose of this role is to provide support to the Workforce planning team to ensure processes and systems run smoothly and efficiently. Minimum Qualifications...
- ...appropriate schedule shrinkage, inflexibility, and other real-life factors influencing staffing against forecast requirements. Guides Workforce team in enabling the optimization of schedules/staffing. Takes responsibility for managing the staffing plan and best matching...
- ...with Ubiquity! The Responsibilities: Understanding of key business objectives, timeframes, and requirements associated with Workforce Management Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount...
- ...delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which...
- ...Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to lead and drive improvements in workforce planning, structural management, and management information use. The role involves collaborating with stakeholders to ensure...
- ...Hybrid Set-up Qualifications: Minimum of 6 months of experience as a Real-Time Analyst or Workforce Specialist. Strong analytical and problem-solving skills. Proficiency in workforce management software and tools. Excellent communication and interpersonal...
- ...identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day patterns, root cause analysis) Gather workforce metrics/data and distribute reports (e.g., call volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents,...
- The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day-of and current week Operations. S/he will also provide additional scheduling support by creating and generating schedules and optimizing when necessary. This role...
- We are looking for senior developers to identify and resolve issues in key business systems. Working collaboratively with the team, issues are solved, system performance is assessed, and solutions are applied to enhance functionality. Ensuring smooth operation of applications...
- ...issues (e.g., staffing shortages, long hold times) and understand their impact on service level agreements (SLAs). Operational & Workforce Management Knowledge: A solid understanding of contact center operations is essential. This includes familiarity with key metrics...
- ...A SNAPSHOT OF YOUR ROLE You are a Workforce Manager, a champion in your field. As part of the A-team, your role plays an important part... ...and clients Interface with Account Managers/Operations Directors as needed for escalation of service impacting issues Manage...
- The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry. This is essential as they will be a central person in the decision making process, working with multiple individuals across...
- ...organization's objective to improve labor accuracy, operational efficiency, and cost control while enabling scalable, network-wide workforce planning. The Planner will contribute to building a predictive labor framework that aligns staffing levels with operational needs...
- 3A Alabang WORKFORCE MANAGEMENT Senior Associate Process Specialist (WFM / RTA) – Alabang Are you ready to make an impact Join as a Workforce Management - Senior Associate and jumpstart your career! Qualifications: ~ Bachelor's degree graduate, any field....