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- ...The Director of Workforce Management (WFM) will lead the strategic design, implementation, and optimization of workforce planning processes to ensure operational excellence and efficiency. This role oversees forecasting, staffing, scheduling, real-time monitoring, and...
- ...Requirements And Qualifications ~ Bachelor's degree or commensurate work experience required ~10 + years of experience leading workforce and/or performance management teams preferably in an environment with the capability to attract, mentor, retain and develop talent...
- ...Workforce Management Director (APAC) – Dialer & Workforce Strategy Focus We're looking for an exceptional Workforce Management Director to lead our APAC WFM organization and drive end-to-end workforce optimization across forecasting, scheduling, staffing, and real...
- ...is to lead the development and implementation of a Strategic Workforce Planning framework and organizational design collaborating with... ...required to comply with equal employment opportunity legislation in each jurisdiction it operates. Required Experience: Director...
- ...A SNAPSHOT OF YOUR ROLE You are a Workforce Manager, a champion in your field. As part of the A-team, your role plays an important part... ...and clients Interface with Account Managers/Operations Directors as needed for escalation of service impacting issues Manage...
- ...customer service standards. As a certified NMSDC Minority Business Enterprise (MBE), UnifyCX values diversity and inclusivity within its workforce. Role Description This is a full-time on-site role for a Workforce Manager based in Quezon City. The Workforce...
- ...Responsibilities: Manage workforce planning and resource allocation for effectiveness Supervise teams to achieve successful project execution Mentor staff to develop their skills and knowledge Collaborate with stakeholders to align project objectives Analyze...
- Job Summary: Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures...
- ...Job Specifications Must possess a Bachelors Degree in any field At least 1 year of working experience as a Workforce Analyst in a call center setup Experience in eWFM, RTA, ESP is a plus Excellent written and verbal communication skills in English With proven...
- ...Avaya CMS . Knowledge of VBA, MS Access, or SQL is a plus. Key Responsibilities: Oversee and deliver all aspects of Workforce Management (WFM)— Planning, Scheduling, Forecasting, Real-Time Management, and Reporting. Generate accurate and timely dashboards...
- ...Duties and Responsibilities Workforce Planner is responsible for overseeing and maintaining the day to day activities of the Workforce Management team while providing excellent service. He/She prepares and maintains reports, plans and recommendations to help Operations...
- ...Role Supervisor, Workforce Main Objectives and Duties Call Center Roster / QFN Database Ensures meeting clients' requirements in terms of distribution and scheduling Informs everyone concerned of any changes Client Communication Initiates constant calibration...
- ...Role: Workforce Manager Location: Iloilo Mode: Work from Office Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To coordinate with operations and various departments...
- ...Title: Workforce Manager Grade Level: Manager/Sr. Manager Reports to: AVP for Operations Role Overview Workforce Manager will oversee the workforce and MIS management function across multiple sites and lines of businesses to ensure that service level, financial...
- We are seeking a talented individual to join our Workforce team at MMB Operations. This role will be based in Manila – Six/NEO . This is a hybrid role that has a requirement of working at least three days a week in the office. The Workforce team, operating within...
- ...Unleash Your Talents with Us! Hi there, our future Workforce Scheduler! Happy to see YOU here. Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills...
- ...development while valuing your unique skills and experiences. Your Role And Responsibilities As a Package Consultant specializing in Workforce Software, you will understand client requirements, design and deploy HR technology solutions establishing key business...
- ...intervals, scenario modeling, and sensitivity analysis. Cross-Functional Leadership Lead cross-functional forecasting reviews with Workforce, Finance, Analytics, ML, Product, and Operations. Challenge assumptions constructively and introduce data-driven checks and...
- ...to solve challenges, create opportunities and discover new possibilities for the communities we live in. Role Overview The Workforce Planner is responsible for analysing, forecasting, and planning workforce supply and demand, and talent needs and gaps to ensure that...
- ...As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing historical data, trends and seasonality to forecast staffing needs accurately and ensuring our business operations are supported by optimal levels. As...
- ...professionally and personally. JLL Business Services (JBS) Workforce Management (WFM) JBS is JLLs global operations platform... ...help manage WFM tools and systems. You will report to the Senior Director who leads the Workforce Management (WFM) program and Performance...
- ...Job Description: Assistant Manager – Workforce Management (WFM) The Head of Workforce Management (WFM) is responsible for leading the WFM & MIS Center of Excellence (COE) and managing end-to-end workforce planning and reporting for the India business unit. The role oversees...
- ...Resource Manager –Delivery Center Job Summary: The Resource Manager for the Delivery Center (DC) is responsible for managing workforce allocation, ensuring optimal utilization of resources across operations, and supporting talent development initiatives. This role...
- ...Overview The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and...
- ...required for Operations. Required skills + qualities (technical): Bachelor's Degree in any field At least one (1) year of Workforce Management experience within the call center / customer service industry. Formal training in Workforce Management (i.e. real-...
- ...Discover your 100% YOU with MicroSourcing! Position: Workforce Compliance Analyst Location: Libis, Quezon City Work setup & shift: Onsite | Dayshift Why join MicroSourcing You'll have: Competitive Rewards: Enjoy above-market...
- ...Manager - People Manager Location : Taguig Shift : Night shift Position Summary: As an WFM Business Partner you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function...
- ...Are you up to take the lead in optimizing workforce efficiency and elevating operational performance? Join Support Services Group, where innovation meets excellence, as a Workforce Management Supervisor ! What You Will Do: Lead highly motivated and high-performing...
- ...Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to lead and drive improvements in workforce planning structural management and management information use. The role involves collaborating with stakeholders to ensure consistent...
- SHIFT: NIGHT SET UP: HYBRID (CIRCUIT MAKATI) The Sr. Manager, WFM is responsible for managing and facilitating workforce activities for the company. Works with Carenet teams to create, review and adjust daily forecasted volumes and handles time to achieve optimal...