Workforce Specialist
Full-time
Awesome CX by Transcom
Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Workforce Specialist for our Awesome CX by Transcom Davao site. This role will focus on creating/implementations/communication/recommending/maintaining forecasting,
staffing, scheduling, service levels, and reporting processes, policies, and tools across the entire
account. Creates and communicates reports that are as real-time as possible.
Join our Awesome CX by Transcom Family as a Workforce Specialist
Key Responsibilities:
- Tactical Forecasting tasks (monthly forecasts & re-forecasting)
- Forecasting & Scheduling Playbook (Plan-of-the-Day) - sent daily
- Shrinkage Forecasts & Reporting
- Attend weekly and daily staffing review meetings with clients and Ops
- Provide regular updates to management on account performance and key metrics
- Approve discretionary activities to address occupancy and utilization
- Monitor real-time agent work state reports
- Prepare and maintain accurate records of client interactions, performance management, project milestones, and financial transactions
- 1-2 years in Workforce Management or Data Analytical Role for a contact center
- Excellent Organizational and Multitasking Abilities
- Strong analytical abilities, and critical thinker
- Highly motivated, creative, and a self-starter able to excel with minimal supervision
- Familiar with Tymeshift or similar WFM tool Management is preferred
- Proficient in Google Sheets, Looker and MS Applications such as but not limited to (MS Word, Powerpoint and Excel) is preferred
Vacancy posted 7 days ago
Similar jobs that could be interesting for youBased on the Workforce Specialist in Davao del Sur vacancy
- ...awesome team! Be the next Real Time Analyst for our Transcom Davao site. Join our Transcom Family as a Real-Time Analyst! As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements....
- ...of relevant experience in payroll processing or payroll administration. Prior experience handling payroll for a medium to large workforce is an advantage. Experience with government statutory compliance (e.g., SSS, PhilHealth, Pag-IBIG, BIR) is essential. Skills...
- Operate and maintain printing equipment, including digital and offset presses, to ensure high-quality production. Review print specifications, adjust settings, and troubleshoot issues to meet client and project requirements. Manage inventory of printing materials...
- KRA 1 MEMBERSHIP RECRUITMENT Recruitment of prospect members based on target Responsible for communicating member application status thru any mode of communication Encode the correctness of data for membership to system Monitoring and checking of membership...
- Identify and research potential suppliers - responsible for researching and identifying potential suppliers for the organization's needs. Manage supplier relationships - manage relationships with existing suppliers and negotiate contracts and pricing. Develop procurement...
- Manage daily accounting tasks and ensure accuracy of financial records. Prepare and maintain financial reports, invoices, and statements. Assist with accounts payable and receivable processes. Coordinate with auditors during financial audits. Ensure...
- Manage day-to-day accounting tasks, including accounts payable and receivable. Prepare financial statements and reports. Ensure compliance with financial regulations and standards. Assist with budgeting and forecasting processes. Maintain accurate...
- Manage daily accounting tasks, including accounts payable and receivable. Prepare financial reports and assist in audits. Ensure compliance with relevant laws and regulations. Maintain accurate financial records and reconcile discrepancies. Collaborate...
- Operate and maintain printing equipment to produce a variety of printed materials, ensuring high-quality output. Prepare and set up print jobs by reviewing specifications, selecting appropriate materials, and adjusting machine settings. Inspect finished products ...
- Maintain Financial Records : Record, organize, and reconcile financial transactions, ensuring accuracy and compliance with company policies and regulatory standards. Prepare Financial Reports : Assist in preparing monthly, quarterly, and annual financial statements...
- Manage daily accounting tasks, including accounts payable and receivable. Prepare financial statements and reports for management. Assist with budget preparation and financial forecasting. Ensure compliance with financial regulations and standards. ...
- Financial Record Maintenance : Perform data entry, update financial records, and reconcile discrepancies in invoices, payments, and accounts. Accounts Payable/Receivable : Process vendor invoices, customer payments, and maintain accurate records of financial transactions...
- ...regulations and recommend best practices. Prepare and maintain documentation for shipments and inventory. Job Title: Logistics Specialist Educational Qualifications: Edu not required Experience Level: No Exp Required Skills and Competencies: Must...
- Manage and coordinate logistics operations. Ensure timely delivery of goods and materials. Analyze transportation costs and optimize routes. Collaborate with suppliers and vendors. Maintain accurate records of inventory and shipments. Monitor...
- Record, process, and reconcile financial transactions, including invoices, payments, and bank deposits. Assist in maintaining accurate financial records by updating ledgers, preparing reports, and ensuring compliance with company policies. Support the accounting ...
- ~ The Accounting Specialist is responsible for performing a variety of accounting tasks to ensure the accurate and timely recording of financial transactions. This role requires a strong understanding of accounting principles and practices, as well as excellent analytical...
- ~ We are seeking a highly organized and detail-oriented Logistics Specialist to manage and optimize our supply chain and distribution processes. The ideal candidate will oversee inventory control, coordinate shipments, and ensure timely delivery of goods. Key responsibilities...
- Disbursements - Processing of Payments of All Operating Expenses (OPEX), Capital Expenditures (CAPEX)1. Check the completeness of documents for the processing of payments 2. Secure valid and signed updated contract / letter of extension / Purchase Order of all service...
- KEY RESPONSIBILITIES: # Convert leads and meet monthly/quarterly sales targets. # Maintain and update a personal sales pipeline with projected closures. # Track sales metrics and submit regular performance updates. # Communicate with clients to ensure satisfaction...
- Job Qualification: Candidate must possess at least a bachelor's degree, preferably in Marketing, or any business-related course At least 1-2 years proven experience in marketing handling events management Has promo development and execution experience is a plus...
- Manage accounts payable and accounts receivable processes. Assist in the preparation and management of budgets. Conduct financial analyses to support decision-making. Prepare financial statements and reports for stakeholders. Ensure compliance with financial...
- Maintain and manage financial records accurately and in a timely manner. Assist in the preparation of financial statements and reports. Perform reconciliations of accounts and resolve discrepancies. Support the month-end and year-end closing processes. Collaborate...
- Sourcing and buying goods and services at the best possible prices and quality for an organization. Key duties include researching and evaluating vendors, negotiating contracts, monitoring inventory and deliveries, and maintaining relationships with suppliers. They also...
- Manage daily financial transactions and recordkeeping. Prepare and review financial statements and reports. Reconcile bank statements and accounts. Assist with accounts payable and receivable processes. Ensure compliance with accounting standards and regulations...
- Strategy Development: Create comprehensive marketing plans aligned with business goals. Identify target audiences and develop positioning strategies. Campaign Management: Plan and execute marketing campaigns across multiple channels (digital, print, social ...
- Process and record financial transactions: This includes accurately entering data into accounting systems, reconciling accounts, and preparing financial reports. Assist with month-end and year-end closing: This involves helping to prepare financial statements, reconcile...
- Manage daily accounting tasks and transactions Prepare financial statements and reports Reconcile accounts and ensure accuracy Assist with budgeting and forecasting processes Support month-end closing activities Maintain organized financial ...
- Manage and oversee the procurement, storage, and distribution of materials, ensuring adequate inventory levels for operations. Evaluate material quality, track usage, and maintain detailed records to optimize inventory management and reduce waste. Coordinate with...
- ~ An Accounting manages financial records, processes transactions, reconciles accounts, and assists in financial reporting and budgeting. They ensure compliance with accounting standards and regulations. Bachelor’s degree in Accounting or Finance Experience in accounting...
- ~ Develop and implement marketing strategies to promote products or services. Conduct market research, create advertising campaigns, and manage social media platforms. Analyze performance metrics to improve marketing efforts and increase brand awareness. Proven experience...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Workforce Specialist. Be the first to apply!
