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- ...call volumes, intra-day patterns, root cause analysis) Gather workforce metrics/data and distribute reports (e.g., call volumes, AHT,... ...Merit Increases Employee Recognition Training and Staff Development Employee Referral Program Employee Volunteerism...
- ...degree or equivalent experience ~3+ years of experience in workforce management (WFM) supporting call centers or back office operations... ...Merit Increases Employee Recognition Training and Staff Development Employee Referral Program Employee Volunteerism...
- ...Job Description Shape the future of workforce analytics in payments by applying data-driven insights to strategic decisions. Be at... ...and support business goals. Job Responsibilities Lead the development and ongoing delivery of workforce data offerings across...
- ...identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intra-day patterns, root cause analysis) Gather workforce metrics/data and distribute reports (e.g., call volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents,...
- ...Work Arrangement: Work from home Department: Workforce Management Position Summary The WFM Enablement Specialist ensures the reliability, scalability, and continuous improvement of workforce optimization and contact center platforms. This role administers WFO...Remote job
- ...call volumes, intra-day patterns, root cause analysis) Gather workforce metrics/data and distribute reports (e.g., call volumes, AHT,... ...Merit Increases Employee Recognition Training and Staff Development Employee Referral Program Employee Volunteerism...
- The Responsibilities: Create reports on historical call volume, handle time and operating performance. Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly and monthly staffing requirement...
- ...Role Details Type of Support: Workforce Contract Duration: Full Time/Permanent Training Schedule: Open to shifting schedules... ...sessions mentorship and opportunities for cross-functional development Company Culture Is At Our Core Core values give our work...
- ...Salesforce Development Consultant Qualifications: Bachelor's Degree in Computer Science or a related field, along with a proven track record of delivering impactful data-driven solutions. Expert proficiency in Salesforce Development. Experience/skill on...
- ...performance metrics to identify trends, patterns, and root causes related to call volumes, intra-day behavior, and process gaps. Gather workforce metrics—including call volumes, AHT, adherence, and MIS reports—and distribute them to relevant stakeholders such as agents and...
- ...Workforce Management Director (APAC) – Dialer & Workforce Strategy Focus We're looking for an exceptional Workforce Management Director to lead our APAC WFM organization and drive end-to-end workforce optimization across forecasting, scheduling, staffing, and real...
- ...positive change. About the Job We are changing the way people think about customer care, and we need your help! We’re seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re...
IntouchCX
Metro Manila2 days ago - Job Responsibilities Gather, analyze, review, predict, and identify trends in complex data. Provide analysis and interpretation for operational and business review and planning. Support both short-term and long-term operational and strategic business activities...
- The Responsibilities: Manage the global seat allocation for agents. Consolidation of data across all programs. Analyzes gathered data and ensures utmost accuracy. Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized...
- ...Role: The Proposal Development Analyst is responsible for project management and completion of all proposal and proposal related documents, i.e., planning, scheduling, organizing, and coordinating all elements of client proposal support activity. Responsibilities...
- ...Responsible for leading the research and development function by driving product innovation, overseeing technical development, and ensuring that new and existing products meet consumer expectations and business requirements. Leads through coaching, capability building,...
- ...Job Title: Software Development Engineer SDE Location: Alabang, Muntinlupa (Hybrid - 3x per week RTO) Mode of Hiring: Contract (6 months Extendable) Shift: Day Shift (9AM-6PM) Job Description: The Software Development Engineer (SDE) is a mid-level technical...
- ...We are looking for Sales Development Representatives in Manila, Philippines who can demonstrate the ability to take the initiative to support customers and assist them to maximize value in relationships and services to achieve their business goals. We're looking for...
- RESPONSIBILITIES: Sales Activity: Responsible for growth of existing portfolio of clients and increase revenue spend per account Plan and execute account plans and sales campaigns to deliver against target Conduct regular status and strategy meetings with the...
- ...through contract execution—while aligning closely with Operations, Workforce Enablement, and Client Success to ensure commercially viable... .... Key Responsibilities Revenue Growth & New Business Development Own and execute new-logo acquisition strategy across target...
960000 Php per year
...first operated in 2013. The Role ALL INTERESTED APPLICANT MUST SEND THEIR CV TO ****@*****.*** Job Title: Business Development Officer Work Arrangement: On-site Location: Taguig Employment Type: Full-time Salary: Php 80,000 – 100,000 About...- ...As a Sales Development Representative (SDR) at CrewBloom, you will be an essential part of our sales team, responsible for driving the initial stages of the sales process. Your primary goal will be to identify and engage potential clients through proactive outreach strategies...
- ...About the Role: Were on the lookout for driven and enthusiastic Sales Development Representatives (SDR) to join our dynamic sales team. We have both full-time and part-time roles available within all Geos (predominantly focusing on USA/ Canada, EU/UK and APAC markets...Remote job
- ...and external stakeholders to deliver customer-focused and scalable L&D solutions Drive engagement, retention, and leadership development strategies within the team Review and enhance hiring, onboarding, and development processes for new team members Manage team...
- ...subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement. Position The Business Development Manager for International Student Recruitment will oversee all student recruitment activities, business development activities,...
- Our Client a growing trucking and logistics company in the Philippines is seeking a driven and results-oriented Field Sales Representative to expand its client base across Metro Manila and nearby regions. This role is ideal for a high-performing sales professional...
- ...The Channel Development Specialist is responsible for the delivery of sales results of the assigned territory for the Pet Food of Pilmico Animal Nutrition Corporation through active selling and promotional activities building and establishing strong relationships with...
- A bout the Company EDGE Tutor is Asias fastest-growing tutoring outsourcing provider bringing the human edge in digital learning to education companies worldwide. Founded in 2022 by Harvard alumnus Henry Motte de la Motte EDGE Tutor now serve partners in over 30...
- ...(AEDT) 6:00AM to 3:00PM (PH) Employment Type: Full-time Ready to do work that actually excites you Seeking a Sales Development Representative to drive lead generation and support business growth through strategic outreach and client engagement. The role involves...
- ...Marketing Information Technology or a related field is preferred. ~3 years of experience in leads generation data prospecting or sales development. ~ Proficiency in lead generation tools such as LinkedIn Sales Navigator or similar platforms. ~ Strong skills in automation...
