Assistant Manager - Client Support Operations
Full-time
J-K Network Services
COMPANY PROFILE: With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.
Position: Assistant Manager
Company Industry: BPO Company
Work Location: Taguig City
Work Schedule: Shifting schedules
Salary: Php 60,000 - Php 70,000
Work Set Up: Work onsite
BENEFITS:
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 15% Night Differential
- 24 Leaves Annually
JOB REQUIREMENTS:
- Bachelor Degree Holder
- At least 5 years minimum BPO experience in customer service
- At least 5 years minimum handling a team for customer service accounts
- Amenable to work in shifting schedules
- Amenable to work onsite
JOB RESPONSIBILITIES:
- Improve processes by identifying inefficiencies, simplifying workflows, and standardizing procedures.
- Support the use of technology and new tools such as automation, AI, and analytics to improve service delivery.
- Provide coaching, training, and skill development programs for agents and team leaders.
- Track performance metrics, ensure policy compliance, and drive continuous service improvement.
- Review customer feedback, implement improvements, and promote a customer-focused culture.
Look for Ms. Riva
RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
- Initial Interview
- Final Interview
- Job Offer
Vacancy posted 20 days ago
Similar jobs that could be interesting for youBased on the Assistant Manager - Client Support Operations in Muntinlupa vacancy
- ...based care services. We support veterans, older... ...better ways to support our clients. We also believe that... ...Opportunity The Operations Support Officer shall... ...coordinate reporting, data management, client support, and... ...Operational Support Assist the Head of Service...Remote job
- ...priorities and last-minute client requests and... ...looking for a Client Operations Coordinator to become... ...of a boutique US-based Managed Services Provider (MSP... ...improvement Occasionally assist with client equipment... ...opportunities Supportive team culture that values...
- ...concierge offering local and global clients reliable and trustworthy assistance in the areas of travel planning, travel assistance, property management, and events. Description Manage... ...correspondence and communication Support the team with administrative tasks...
- ...Job Title: Operations Manager Account: BFSI Work location/Set up: Onsite... ...experience Liaise with clients to understand their... ...and engaged work culture, supporting the professional development... ...as an Operations Manager or Assistant Manager in a BPO setting....
- Responsibilities Prepare Documents for Government Bidding Monitor Company Permits Submit Bids, Attend Pre-Bid and Handles Clarifications Leads Post Qualification Documentary Submission Client Coordination
- ...The Operations Manager is responsible for overseeing and coordinating the overall operational... ...delivery, quality compliance, and client satisfaction. Support project teams in resolving... ...maintain productivity and morale. Assist in manpower planning and resource allocation...
- ...service concierge offering local and global clients reliable and trustworthy assistance in the areas of travel planning, travel assistance, property management, and events. Description Assist in the management of property operations Coordinate maintenance and repair...
- ...SUMMARY: The Operations Team Leader – Seller & Vendor Support is responsible for leading and managing the offshore specialist team to ensure they meet daily inbound Zendesk inquiry SLAs and maintain high Satisfaction (SSAT) scores. A core focus of this leadership role...
- ...Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and... ...impact. Job Description Senior Group Manager – Insurance Policy Administration & Customer Servicing...
- ...The Senior Operations Manager , you will take full ownership of the day-to-day operations across departments while driving performance,... ...subcontractor capability, and ensure operational processes support business growth and service excellence. Operational Oversight...
- 1. Oversee food preparation and other kitchen and cashier operations 2. Inspect supplies, equipment, and work areas. 3. Ensure that... ...industry atleast one (1) year 4. Outstanding leadership and management skills. 5. Excellent organizational and problem-solving Skills...
- ...POSITION TITLE: Voice Service Associate - Insurance Operations Associate (Voice & Licensing Support) WORK LOCATION: Alabang, Muntinlupa WORK SETUP: Night... ...and Agency Onboarding Tickets in accordance with client-defined procedures, standards, and specifications to...
- ...Shadow Supervisors to learn daily courier operations and rider support Assist with rider recruitment, onboarding and training Help create and optimize... ...rider performance, safety, and compliance Learn to manage rider equipment and inventory Prepare basic...
- ...Description Oversee the daily operations of the accounting department, ensuring timely... ...procedures to enhance operational efficiency. Manage the month-end and year-end closing... ...with cross-functional teams to support strategic business initiatives and financial...
- ...We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderation within a BPO environment and can manage daily operations, drive team performance...
- ...Oversee daily operations and ensure efficient workflow within the team. Develop and implement strategies to improve overall productivity... ...a related field Experience Level: 2–5 years in operations management or a supervisory role Skills and Competencies: Strong...
- ...POSITION TITLE: Customer Experience & Support Manager (Industrial Automation) WORK LOCATION:... ...Manager to lead our post-sales support operations in the industrial automation sector. This... ...24/7 technical service coverage for clients in manufacturing, utilities, and infrastructure...
- ...business or a related field Significant work experience in management and the hospitality industry Strong working knowledge of food... ...Oversee all front and back of the house restaurant operations Ensure customer satisfaction through promoting excellent service...
- ...company offers a wide range of BPO services supported by state-of-the-art facilities in prime... ...needs. Position: Quality Assurance Assistant Manager Company Industry: BPO Company... ...project ramp-ups Identify issues in client processes and put controls in place to...
- ...The Facilities & Admin Assistant Manager ensures safe, efficient, and cost‑effective operations of company buildings, office spaces, and associated facilities—including... ..., compliance, and workplace services, supporting day‑to‑day administrative operations while driving...
- ...food safety culture. We support and fund sustainable... ...FoodSHAP Inc. is seeking a client-focused and service-... ...support, relationship management, and coordination,... ...Service Coordination – Assist in organizing client... ...in collaboration with operations and customer service teams...
- ...Filinvest Hotel: Quest Plus Conference Center Manila The Assistant Front Office Manager supports the Front Office Manager in overseeing the day-to-day operations of the Front Office, ensuring warm Filipino hospitality, efficient service, and memorable guest experiences...
775000 $ per day
...THIS ROLE--- POSITION TITLE: Learning Operations Manager WORK SETUP: Return to Office RESPONSIBILITIES... ...and enhance various parts of existing client service solutions. • Research,... ..., we see well-being holistically, supporting our people’s physical, mental, and...- ...Prepares financial statistical information for use as directed by Management in relation to past, present or future relations. Analyzes... ...BIR Form 2550Q BIR Form No. 2550M BIR Form No. 1600 Assists and organizes all activities of the Accounting department with...
- ...Client Executives serve as the primary point of contact for key clients, managing relationships, driving account growth, and ensuring service delivery aligns with business... ...Collaborate with internal teams (sales, product, support) to deliver customized solutions, resolve...
70000 - 90000 Php
...Focus is Australia's best Managed Service Provider (... ...looking for an experienced Support Tech (After Hours) to... ...team. You'll support clients across multiple... ...direction. Following operational procedures, improving... ...Recruitment: We use AI-assisted recruitment tools to support...- ...The Client Development Associate assists in growing sales opportunities by engaging prospects, supporting relationship development, and coordinating sales-related tasks across teams. Key Responsibilities Communicate with prospects through calls, emails, and social...
- ...integrity. Our 93,000 employees operate a network of 2,600... ...Provide first line support to SGS affiliates and external clients Resolve desktop support... ...remote access tools Managing Incidents throughout their... ...emergency situations and assists other staff members in...
- ...and other individuals seeking assistance by answering questions about... ...administrative tasks such as greeting clients, answering phones, and... ...departments to ensure smooth operations Perform any other office tasks as assigned by the manager Graduate of any Bachelor’s...
- ...JOB DESCRIPTION The Executive Assistant to the General Manager will support the General Manager with scheduling, reporting, meetings, confidential documents, and cross-department follow-up. The successful candidate should demonstrate discretion, judgment, organization...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Assistant Manager - Client Support Operations. Be the first to apply!
