Assistant Manager - Client Support Operations
Full-time
J-K Network Services
COMPANY PROFILE: With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.
Position: Assistant Manager
Company Industry: BPO Company
Work Location: Taguig City
Work Schedule: Shifting schedules
Salary: Php 60,000 - Php 70,000
Work Set Up: Work onsite
BENEFITS:
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 15% Night Differential
- 24 Leaves Annually
JOB REQUIREMENTS:
- Bachelor Degree Holder
- At least 5 years minimum BPO experience in customer service
- At least 5 years minimum handling a team for customer service accounts
- Amenable to work in shifting schedules
- Amenable to work onsite
JOB RESPONSIBILITIES:
- Improve processes by identifying inefficiencies, simplifying workflows, and standardizing procedures.
- Support the use of technology and new tools such as automation, AI, and analytics to improve service delivery.
- Provide coaching, training, and skill development programs for agents and team leaders.
- Track performance metrics, ensure policy compliance, and drive continuous service improvement.
- Review customer feedback, implement improvements, and promote a customer-focused culture.
Look for Ms. Riva
RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
- Initial Interview
- Final Interview
- Job Offer
Vacancy posted a month ago
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