Learning Operations Manager

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Learning Operations Manager WORK SETUP: Return to Office RESPONSIBILITIES: • Manages training team- trainers and language coaches for Insurance based projects • Lead in efforts to maintain and enhance various parts of existing client service solutions. • Research, analyze, and recommend strategies for effective training impact & interventions • Strong organizational and detail orientation skills, ability to work well with both technical and non-technical resources. • Decisive, creative, and adaptable, with experience developing and executing solutions for clients while balancing business goals and priorities • Lead and oversee multiple projects and help in prioritizing workload on the team based on urgency, importance, client expectations and business needs, delegating decision-making to team members as appropriate • Manages staff assignment based on business needs/capacity and builds capacity through resource planning and cross-training. • Coaches team members on proper handling of training batches • Execute existing DR/BCP plans of the team. • Execute/deliver output based on the project plan during migrations. • Takes ownership in resolving and managing end-customer issues and negotiations. • Manages internal updates/communication within the unit. • Enforces compliance to company policies and effect disciplinary measures on violations. • Initiate and implement process improvements. • Leads projects/tasks that may be assigned from time to time and contributes to company-wide initiatives and projects. What we're looking for: • Above-average communication and meeting facilitation skills. • Proficient in MS Applications. • Flexibility with rotational schedule and must be willing to render Overtime, if necessary. • Strong work ethics, integrity, and unquestionable character. Without any Code of Conduct violation. Has a good attendance record. No tardiness memo incurred. • Ability to handle multiple tasks and create and execute effective and immediate action plans for process issues. • Ability to adhere to and promote current performance tools that team uses. • Ability to establish and maintain relationships with team members, co-leads, reporting managers, internal, and external business partners. • Coachable - Seeks out and accepts feedback to improve personal and team performance. • Customer Focus - Processes with a consistent attitude of respect, courtesy, patience, and helpfulness. Has business acumen and can see things in a bigger picture. • Met or exceeded performance expectations in the last performance appraisal. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Muntinlupa Axis One

SKILL AND QUALIFICATIONS:
• Strong knowledge of BPO Training – Defined contributions
• At least 7 years relevant experience in Contact Center Operations
• Bachelor’s degree in related field
• With Insurance or General Insurance or Life Insurance background

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Muntinlupa

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