Operations Manager/Supervisor
Full-time
Gratitude Jobs Ahead HR Inc
Job Title: Operations Manager
Account: BFSI
Work location/Set up: Onsite , Cebu
Shift Schedule: GY
Job Description:
- Manage and lead a team of customer service representatives, ensuring they are equipped with the necessary skills and resources to deliver outstanding service
- Monitor and analyse key performance metrics to identify opportunities for process improvement and drive operational excellence
- Collaborate with cross-functional teams to develop and implement strategies that enhance the customer experience
- Liaise with clients to understand their evolving needs and translate them into actionable plans
- Foster a positive and engaged work culture, supporting the professional development of your team
- Ensure compliance with all relevant policies, procedures and regulatory requirements
- Contribute to the continuous improvement of our service delivery, leveraging data-driven insights
What we're looking for:
- Proven track record of successfully managing operations in a customer service or call centre environment, preferably within the travel industry
- Strong leadership skills with the ability to motivate and develop high-performing teams
- Excellent problem-solving and decision-making abilities, with a focus on driving operational efficiency
- Proficient in data analysis and using insights to drive process improvements
- Exceptional communication and interpersonal skills, with the ability to liaise effectively with clients and cross-functional stakeholder
Non-Negotiable Requirements:
- 2 years of BFSI/Financial Background (No indication on CV, automatically rejected )
- 3-5 years of experience as an Operations Manager or Assistant Manager in a BPO setting.
- Bachelor degree
Vacancy posted more than 2 months ago
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