Operations Manager (Sr. Manager level)
Full-time
Gratitude Jobs Ahead HR Inc
We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderation within a BPO environment and can manage daily operations, drive team performance, and ensure service quality.
- Lead, coach, and manage a team of content moderation specialists to meet operational goals.
- Monitor performance metrics, provide feedback, and implement improvement plans.
- Ensure adherence to Trust and Safety policies, guidelines, and quality standards.
- Collaborate with cross-functional teams to optimize workflow and operational efficiency.
- Prepare and present operational reports and insights to senior management.
- Implement process improvements and drive initiatives to enhance team performance.
- Address escalations and provide solutions promptly.
Requirements
- Minimum of 2 years’ experience as a Manager in a BPO environment(must)
- Strong background in Trust and Safety and/or Content Moderation(must)
- Proven leadership and people management skills.
- Excellent problem-solving, communication, and analytical skills.
- Can start immediately.
- Willing to work onsite at Teleperformance Alabang.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Operations Manager (Sr. Manager level) in Muntinlupa vacancy
775000 $ per day
...FOR THIS ROLE--- POSITION TITLE: Insurance Operations Sr Analyst WORK SETUP: Hybrid RESPONSIBILITIES: • Team Leadership: Supervise and manage a team of 15-20 members, fostering a... ...Management: Ensure achievement of service level agreements (SLAs) and key operational metrics...- ...Civil Engineer. Physical Fitness: Must be in excellent physical condition for field management. Experience: 10 to 15 years of extensive experience in construction operations. Strong preference for horizontal construction (roads, bridges, infrastructure, site...
- ...The Senior Operations Manager , you will take full ownership of the day-to-day operations across departments while driving performance, efficiency... ...programs. Serve as the escalation point for department-level concerns and operational roadblocks. Propose and implement...
- ...Work Location: Alabang Qualifications: Education: College Graduate. Work Experience: Minimum of 2 years People Management. Responsibilities: Lead, motivate, and manage a team to achieve performance and quality objectives. Conduct regular coaching...
- ...Development Center (BDC) / Sales Reports To: Senior Vice President, Operations Location: Alabang (On-site), Muntinlupa City, Metro Manila, Philippines Position Summary: The BDC Sales Manager is a middle management leader responsible for the day-to-day...
- ...physical condition With extensive experience in construction operations, preferably in horizontal construction such as roads, bridges,... ...project implementation is a strong advantage. Proven ability to manage multiple construction projects, concurrent work fronts, and...
- ...Agentic AI-powered leader in intelligent operations and transformation, serving more than... ...Job Description Senior Group Manager – Insurance Policy Administration & Customer... ...General Manager (VP-equivalent) Role Level: Senior Group Manager (Director / AVP-equivalent...
- ...Description Oversee the daily operations of the accounting department, ensuring timely and... ...procedures to enhance operational efficiency. Manage the month-end and year-end closing... ..., or a related field Experience Level: 3–5 years of experience in accounting or...
- ...Professional License: Must be a Licensed Civil Engineer. KEY RESPONSIBILITIES Operational Oversight: Manage day-to-day operations of assigned construction projects (manpower, equipment, materials, schedules, and costs). Team Leadership: Lead and coordinate with...
- ...Position Overview: • The Sr. Architect is responsible for leading the design, planning, and implementation of architectural projects... ...in sustainable design and green building practices • Ability to manage budgets, schedules, and multi-disciplinary design teams • Familiarity...
- ...United States. Job Description The Customer Operations and Insights Manager (COIM) is responsible for overseeing all aspects of customer... ...trade inventory management processes to optimize stock levels, reduce waste and enhance efficiency. Order Management...
- ...Oversee daily operations and ensure efficient workflow within the team. Develop and implement strategies to improve... ...Business Administration or a related field Experience Level: 2–5 years in operations management or a supervisory role Skills and Competencies:...
- ...Job Title: Operations Manager Account: BFSI Work location/Set up: Onsite , Cebu Shift Schedule: GY Job Description: Manage and lead a team of customer service representatives, ensuring they are equipped with the necessary skills and resources to deliver...
- ...The Operations Manager is responsible for overseeing and coordinating the overall operational activities of the organization, including the performance and output of project engineers, project managers. The role focuses on streamlining processes, implementing efficiency...
775000 $ per day
...WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Learning Operations Manager WORK SETUP: Return to Office RESPONSIBILITIES: • Manages training team- trainers and language coaches for Insurance based...- ...Shadow Supervisors to learn daily courier operations and rider support Assist with rider recruitment, onboarding and training Help... ...tracking of rider performance, safety, and compliance Learn to manage rider equipment and inventory Prepare basic operational...
- ...JOB DESCRIPTION The Sr. Work Pack Engineer will support one of our coal-fired power... ...facility's safe, reliable, and efficient operation. RESPONSIBILITIES Prepare... ...multidisciplinary engineering, design, and project management companies. Diversity Statement We...
- ...where you’ll gain hands-on experience in end-to-end recruitment operations and grow your career in talent acquisition! What You’ll Do... ...profiles • Coordinate interviews with candidates and hiring managers • Manage recruitment workflows and candidate status updates...
- ...ZALORA is Southeast Asia's leading fashion e-commerce platform, operating across the Philippines, Indonesia, Malaysia, Singapore, and... ...recommendations simply NICE TO HAVE: Prior exposure to Meta Ads Manager, Google Ads, or any paid media platform (internship, coursework...
- ...physical condition With extensive experience in construction operations, preferably in horizontal construction such as roads, bridges,... ...project implementation is a strong advantage. Proven ability to manage multiple construction projects, concurrent work fronts, and...
- ...associates and interns, providing ongoing coaching, performance feedback, and support in developing technical and industry skills. Manage client relationships through timely, accurate, and professional communication. Provide clear direction and leadership to...
- ...locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs. Position: Assistant Manager Company Industry: BPO Company Work Location: Taguig City Work Schedule: Shifting schedules Salary: Php 60,000 - Php 70,...
- ...Job Description: Operate CAD/CAM systems and 3D printers to design and manufacture dental prosthetics according to specifications... ...machines to comply with safety and hygiene standards. Manage inventory levels and coordinate the ordering of CAD/CAM and 3D printing...
- ...preferred ~Background in data warehouse design (e.g. dimensional modeling) and data mining ~In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework ~Familiarity with BI technologies (e....
- ...requests Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction Resolve operational... ...Negotiate with suppliers Operational Key Outcomes: Manage end-to-end AOG shipments, including spot quotations,...
- ..., consulting, construction engineering, operations and mobility services. We partner with clients... ...regular updates to the Traffic Control Manager regarding ongoing events, incidents, and... .... Qualifications EDUCATION LEVEL ~ Bachelor's/College Degree in...
- ...relevant departments or personnel. ~ Monitor and operate communications equipment such as telephony systems... ...~ Provide updates and reports to supervisors or managers as required. ~ High School diploma; College-level or graduate of a Communication, IT, or related course...
- Job Overview We are seeking confident and motivated individuals to assist customers and introduce products and services. No previous sales or customer service experience is required. Responsibilities Speak with customers by phone. Answer questions about products...
- ...provide information about services. Experience in Facility Management is a plus. Qualifications: At least 5 years of BPO experience... ...research tools. Strong attention to detail and a high level of accuracy in all outputs. Willing to work on-site at Madrigal...
- ...are looking for a highly analytical and detail-oriented Sr. IT Business Analyst - Process Engineer to join our team.... ...this role, you will play a critical part in re-engineering operational workflows, managing cross-functional projects, and ensuring that insurance product...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Operations Manager (Sr. Manager level). Be the first to apply!
