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- ...issues, provide guidance, and ensure our customers feel valued and supported throughout their journey. You will also have the opportunity... ...to the fitness smartwatch, escalating complex cases to technical teams when necessary. Feedback Collection: Document and relay...
6000 - 7200 $ per year
...Job Summary: Join our team as a Technical Support Representative, providing exceptional remote support. You'll review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes. Ideal candidates have technical support experience...- ...OPERATIONAL EXCELLENCE At the heart of great partnerships we’ll always find EMPATHY WHAT IS YOUR ROLE As the Team Captain, Technical Support , you are the operational and cultural leader of your frontline technical support team. You are responsible for creating a...
- ...Exchange, SaaS apps) Investigating recurring incidents & applying known solutions Escalating unresolved cases to L3 or vendor support Assisting in minor system/application deployments Common Skills Required: Strong knowledge of networking (TCP/IP, DNS, VPN...
- ...We are seeking a Technical Support Engineer with strong hands-on experience in incident management, system configurations, and cross-platform support. The ideal candidate will not only ensure the stability, security, and efficiency of IT systems across Mac and Windows...
- ...You are the operational and people leader for a team of L2 Support Engineers. You own the team's performance, coaching and development... ...sustainable. What We Are Looking For • Experience leading a technical support or customer success team in a B2B software, SaaS, IT...
- ...Role Overview A global SaaS technology organization is seeking a Technical Enablement Specialist (AI & Support Operations) to support technical coaching, troubleshooting, and capability-building initiatives within customer support teams. This role focuses on...
- ...Role Overview A global SaaS technology organization is seeking a Senior Technical Enablement Lead (AI & Support Operations) to drive advanced technical coaching, performance improvement, and AI-enabled support innovation across customer-facing support teams....
- DUTIES AND RESPONSIBILITIES: User Support and Troubleshooting Provide Level 1 and Level 2 support for hardware, software, email, network, printers, and VoIP systems. Respond to technical issues via Email, Viber, or Helpdesk system. Troubleshoot and resolve...
Wisefund Finance Corporation
Pasig29 days ago - ...V, or your Azure from your AWS, you're already speaking our language. The best part? While your primary focus will usually be supporting our US business, we're one global recruitment team. As hiring priorities evolve, so will your schedule. Some months you'll enjoy...
- ...Filipinos are known for. At Visaya, we aim to provide exceptional support and innovative solutions to meet and exceed client needs. Role Description This is a full-time on-site role for a Technical Support Representative, located in Pasig. The Technical Support...
Visaya KPO
Pasiga month ago - Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Company Industry: BPO Company Work Location: Pasig...
J-K Network Services
Pasiga month ago - ...Create, and maintain features (Low hanging fruit/non critical path tickets) Requirements Qualifications: Experience as a Technical Lead and deep knowledge of frameworks for a given domain (for mobile, flutter, for backend nodejs, serverless, for java,...
- ...The Senior Technical Coach is responsible for leading both technical enablement and performance coaching across Technical Coaches and frontline Customer Support agents handling complex SaaS products. This role goes beyond technical troubleshooting, it ensures teams...
- ...Primary Responsibilities: Technical Support Leadership: Provide advanced technical coaching to frontline Customer Support agents Conduct 1:1 and group coaching sessions focused on: Troubleshooting depth First Contact Resolution (FCR) Average Handle Time...
- ...-starter, hard-working, and dedicated leader to be a key part of our Client Experience Technical team. In this role, you are responsible for leading high-performing technical support operations while maintaining strong client relationships and developing Team Captains into...
- ...implementation of Appian-based applications. Collaborate with business stakeholders to understand requirements and translate them into technical solutions. Provide technical leadership and mentorship to a team of developers. Ensure best practices in Appian...
- WE'RE HIRING: Customer Service Representative / Technical Support Representative (CSR/TSR) Ortigas, Pasig City | Onsite | Night Shift Join VISAYA, a proudly Filipino-owned company recognized globally for service excellence, innovation, and a culture of malasakit....
Visaya KPO
Pasiga month ago - ...Senior Support Technician Let’s be honest. If you’ve ever had to explain to your family why you’re eating dinner at 8am or why your... ...we call this role a Client SME here ) , you’ll be the go-to technical brain for your clients. The person they trust. The one who actually...
- ...Job Overview Our client is seeking a Senior Technical Coach to lead technical capability development, performance coaching, and operational excellence for customer support teams handling complex enterprise software solutions. This role combines advanced technical...
- ...Job Overview We are seeking an experienced Technical Coach - Trainer to drive technical capability development across customer support teams through coaching, mentoring, and technical enablement. This role serves as a senior technical subject matter expert responsible...
- ...Lead the team of developers, align technical direction, and provide leadership, support, and motivation Work with the Product Owners to develop provided user stories Work with the Solution Architects in designing technical solution to a specific set of business...
- ...Key Responsibilities Build-out, support, and troubleshoot VoIP systems for a growing customer base Configure extensions, DIDs,... ...resolutions for the internal knowledge base Escalate complex technical issues to senior engineers when needed Scope of Support (includes...
- ...all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. As a Technical Writer, you will prepare instruction manuals, journal articles, learning content, and other supporting documents...Remote job
- ...The Security Operations Support Analyst provides Tier 1 support for the organization, with a primary focus on proactive security monitoring and a secondary focus on end-user technical support. This hybrid role works closely with the IT team to monitor security alerts,...
- ...of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and... ...order to invent the mobility of tomorrow. Context The Technical Coordinator is a key actor in project organization and delivery...
- ...What is your mission? We are looking for a highly skilled Business Central Support Specialist to provide technical and functional support for Microsoft Dynamics 365 Business Central while ensuring system integrity, transaction accuracy, and operational continuity....
- ...updates, and internal cleaning of computers and data racks. Support branch device deployment activities including setup, configuration... ...3 years of experience in IT support, desktop support, or field technical support roles. Strong knowledge of desktop and laptop...
- ...application development (non-OMS) landscape. We are looking for an IT Support Associate who has experience providing remote support for US-... ...customer support skills with the ability to communicate technical concepts clearly to non-technical users in a professional services...
- ...leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with. This isn’t just another support role. It’s a chance to: ~Work across desktop, servers, firewalls, cloud infra, and cool AI tools ~Train like a beast - 10 paid...
