Technical Support Representative
Full-time
TalentBuzz Recruitment Agency
Role: Technical Support Representative (TSR)
Description
- Provide first-line technical support to customers via phone, email, and chat.
- Answer inbound calls from customers regarding consumer electronics
- Provide troubleshooting and technical support for sound systems
- Handle warranty concerns and general technical inquiries
- Identify and escalate priority issues to next-level support when needed
- Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.
- Document customer interactions and issues in the support ticketing system.
- Collaborate with the technical team to escalate complex issues when necessary.
- Assist in creating and maintaining technical documentation and FAQs for end-users.
- Possible weekend and split schedules
Additional Details: Career growth and career ladder opportunities
Requirements
- Educational Qualifications: High school diploma or equivalent
- Experience Level: At least 6 months BPO experience
- Skills and Competencies: Proficiency in English language
- Qualities and Traits: Strong communication and interpersonal skills
- Responsibilities and Duties: Ability to work autonomously and as part of a team
- Working Conditions: Must be comfortable working in a fast-paced environment
Benefits
- PHP 19,000 Basic + PHP 3,000 Allowance upon hire
- Night Differential: 10%
- Incentives: Performance-based (average PHP 5,000)
Vacancy posted 14 hours ago
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