Technical Support Manager

TECHNICAL

SUPPORT MANAGER

A technical manager generally oversees the development, implementation and maintenance of technological company systems and processes, including troubleshooting any potential issues. They are responsible for key decisions that relate to continuous improvement within all areas of technical operations, and managing the teams that are developing materials. A technical

manager wears a lot of hats as their role is regulatory, operational and commercial.

Job Description

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high-level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and address training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations in order to improve them
• Act as a key contact with customers who have technical issues

Qualifications:

- Electronics Engineer graduate, Biomedical technology or of the same related course

- PRC License in Electrical Engineering and with MBA

- Must be willing to be on call and travel around the Philippines to service various sites

- With atleast 3-5 years’ experience in diagnosing and repairing mechanical, electromechanical, and or electronic equipment, specifically MRI, CT-scan, Ultrasound, and X-ray. Preferred but not a must.

- Competent level of computer skills including MS Word, Power Point, Excel

- Can read circuit diagrams and do basic networking

- Skills in AutoCAD will be greatly regarded

- Capable of working in a fast-paced, self-directed and pressurized environment as machine downtime must be rectified in the shortest time possible

- High level of analytical, interpersonal and communication skills, with the ability to explain and communicate complex technical issues in an understandable manner to hospital administration and head office management

- Must have strong relationship skills when responding to customers in order to be an effective and respected representative of the company

- Must possess effective time management skills and be able to work independently but also be a strong team player in the Technical Department

- Strong attention to detail

- Neat, punctual, and organized to ensure service commitments are thoroughly attained.

- Capable of quickly making efficient and smart decisions when problems arise and be able to escalate issues properly to management when necessary

- Good moral character with a positive work history and ability to maintain solid attendance.