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- ...As a Quality Assurance Analyst - BetMGM you will ensure that our Customer Service Team is consistently providing leading-class service to players across all BetMGM brands. You will work on evaluating and coaching agents tracking improvement and meeting performance goals...
- ...field. Business Expertise ~ Understands how to coordinate efforts across teams to achieve goals. Impact ~ Impacts the quality of the tasks performed or services provided by the team. Leadership ~ Provides daily team supervision. (e.g. coaching on...
- ...About the job Quality Compliance Analyst - Senior Associate (MOA Pasay) Onsite Work Setup: 100% onsite (MOA Pasay) Requirements: ~2nd Year College / 72 Units Bachelors Degree (Any Course) ~1 year as Quality Analyst in BPO Essential Functions:...
- ...The QA Officer for Sales & Marketing at ClinicMind is responsible for monitoring auditing and improving the quality of sales and marketing processes communications and campaigns. This role ensures that all client-facing interactions and marketing initiatives adhere to...
- ...Overview : The Customer Experience Analyst (Quality Analyst) conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality...
- ...: 8am to 5pm ~ Bachelor's degree in Computer Science, Information Technology, or a related field ~3-5 years' experience as a Quality Assurance Tester or similar role ~ Experience in project management and QA methodology ~ Familiarity with Agile frameworks and...
- ...We're looking for a Quality Specialist to join our Integrated Compliance Services team at MBPS. In this role, you are responsible for the execution of AML Data QA activities, including driving the development, reporting of the annual risk-based AML Data QA testing plan...
- ...About Us The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the...
- ...Title: Quality Assurance Specialist – BFSI (On-site, Taguig) Location: Taguig Schedule: Shifting Salary: PHP 33,000–38,000 + 2,000 allowance Qualifications: ~ Bachelor's degree or equivalent experience ~2+ years QA experience in BPO ~3+ years in Banking...
- ...Quality Analyst #4th in Great Place to Work's Best Company To Work For 2025 #10th in Fortune Magazine's 2025 World's Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers Top GBS Employers for...
- ...Location: Onsite – McKinley, Taguig Salary Range: ₱52,000 – ₱55,000 Job Description The Quality Analyst is responsible for ensuring high service standards through transaction monitoring, performance analysis, and continuous quality improvement initiatives. This...
- ...~ High School Diploma or Bachelors Degree ~2+ years' customer service experience required ~ Previous experience with high quality performance and review parameter ~ Working knowledge of Microsoft Office applications ~ Six-Sigma green belt training helpful...
- ...Basic Function The Quality Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements. Essential...
- ...This role offers an exciting opportunity to contribute to the advancement of AI-driven solutions by focusing on quality assurance in low-code/no-code environments. As a Quality Engineer, you will play a key role in testing and validating AI solutions built using platforms...
- ...What does a Quality Manager do Think of yourself as a champion for operational excellence with the responsibility of ensuring that the team consistently meets program metrics and service-level requirements for quality as set by upper management and leaders. Imagine...
- ...agent performances Provide input for Knowledge Article updates and recommend other improvement suggestions. Prepare reports and quality indicators, provide Quality results to Service Desk Leadership members, and implement continuous improvement action plans for...
- ...Key Responsibilities: Develop and implement monthly Quality Monitoring (QM) Audit strategies and plans. Facilitate weekly calibration sessions and provide performance reports. Conduct quality impact assessments for new products or services. Manage and resolve...
- ...Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy,...
- ...Job Description Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking...
- ...Role Summary The Quality Engineer will contribute to small and large-scale Agile projects by performing manual and automation testing, retesting defect fixes, and supporting code release initiatives. The role involves test creation based on provided documentation, with...
- ...Hybrid Our Enterprise Data Office team is looking for experienced professionals to join us in Taguig with the role of Data Quality Officer . In this role you will ensure enterprise data meets standards for accuracy, completeness, timeliness, and...
- ...scores a specified number of calls each month for all clients in order to provide an overall assessment of call center and collections quality. Scores are then entered into a database for tracking and reporting purposes. Quality issues and performance measures are used to...
- ...and procedures aligned with Canon's standards Suggest and support process improvement initiatives to maintain consistent service quality Verify accuracy and collate information required by clients Contribute to team improvement projects, including tools and...
- Key Responsibilities Assist in the preparation of detailed test plans aligned with the overall verification strategy. Develop and maintain test cases and test scripts for project testing phases. Execute software testing including: Sanity Testing ...
- ...Join our team as a Data Quality Analyst and help ensure the quality, accuracy, and reliability of our systems, data, and processes. You'll work on both manual and automated testing , identify defects, and collaborate with cross-functional teams to deliver high-quality...
- Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated...
- ...QUALITY ANALYST The ideal candidate should possess: - Strong process knowledge of SD with minimum 2 years of experience - Minimum 2 years of experience as Quality Analyst - Candidate should have good Communication skills. - Candidate should know how to use excel...
- ...Greetings From LanceSoft Location: Quezon City On-site Setup Extendable Contractual Role: Quality Engineer Job Summary: Responsibilities Review and analyze system requirements. Work with QA teams to create test strategies and plans. Execute manual...
- ...develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Job Description Quality Analyst in this role get to: Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee...
- ...The Supervisor, Quality is responsible for supporting Transactional Monitoring for a single/multiple clients with multiple programs or lines of businesses within a single site and supervises all on-site Quality Evaluators who support their assigned portfolio. This position...