Get new jobs by email
- Qualifications: -Male or Female, Not more than 35 years old -Bachelor's/College Degree in Engineering, Computer, Business or Accounting -Computer literate -Must be organized and hardworking -Required Skills: Microsoft Office (Word, Excel) -At least 2 years of work...
Dempsey Resource Management Inc.
Valenzuelaa month ago - ...Overview : The Customer Experience Analyst (Quality Analyst) conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality...
- ...: 8am to 5pm ~ Bachelor's degree in Computer Science, Information Technology, or a related field ~3-5 years' experience as a Quality Assurance Tester or similar role ~ Experience in project management and QA methodology ~ Familiarity with Agile frameworks and...
- ...We're looking for a Quality Specialist to join our Integrated Compliance Services team at MBPS. In this role, you are responsible for the execution of AML Data QA activities, including driving the development, reporting of the annual risk-based AML Data QA testing plan...
- ...About Us The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the...
- ...Title: Quality Assurance Specialist – BFSI (On-site, Taguig) Location: Taguig Schedule: Shifting Salary: PHP 33,000–38,000 + 2,000 allowance Qualifications: ~ Bachelor's degree or equivalent experience ~2+ years QA experience in BPO ~3+ years in Banking...
- ...What does a Quality Manager do Think of yourself as a champion for operational excellence with the responsibility of ensuring that the team consistently meets program metrics and service-level requirements for quality as set by upper management and leaders. Imagine...
- ...agent performances Provide input for Knowledge Article updates and recommend other improvement suggestions. Prepare reports and quality indicators, provide Quality results to Service Desk Leadership members, and implement continuous improvement action plans for...
- ...Quality Analyst #4th in Great Place to Work's Best Company To Work For 2025 #10th in Fortune Magazine's 2025 World's Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers Top GBS Employers for...
- ...Basic Function The Quality Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements. Essential...
- ...This role offers an exciting opportunity to contribute to the advancement of AI-driven solutions by focusing on quality assurance in low-code/no-code environments. As a Quality Engineer, you will play a key role in testing and validating AI solutions built using platforms...
- ...~ High School Diploma or Bachelors Degree ~2+ years' customer service experience required ~ Previous experience with high quality performance and review parameter ~ Working knowledge of Microsoft Office applications ~ Six-Sigma green belt training helpful...
- ...Location: Onsite – McKinley, Taguig Salary Range: ₱52,000 – ₱55,000 Job Description The Quality Analyst is responsible for ensuring high service standards through transaction monitoring, performance analysis, and continuous quality improvement initiatives. This...
- ...Key Responsibilities: Develop and implement monthly Quality Monitoring (QM) Audit strategies and plans. Facilitate weekly calibration sessions and provide performance reports. Conduct quality impact assessments for new products or services. Manage and resolve...
- ...Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy,...
- ...Job Description Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking...
- ...Role Summary The Quality Engineer will contribute to small and large-scale Agile projects by performing manual and automation testing, retesting defect fixes, and supporting code release initiatives. The role involves test creation based on provided documentation, with...
- ...scores a specified number of calls each month for all clients in order to provide an overall assessment of call center and collections quality. Scores are then entered into a database for tracking and reporting purposes. Quality issues and performance measures are used to...
- ...Hybrid Our Enterprise Data Office team is looking for experienced professionals to join us in Taguig with the role of Data Quality Officer . In this role you will ensure enterprise data meets standards for accuracy, completeness, timeliness, and...
- ...and procedures aligned with Canon's standards Suggest and support process improvement initiatives to maintain consistent service quality Verify accuracy and collate information required by clients Contribute to team improvement projects, including tools and...
- Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated...
- Key Responsibilities Assist in the preparation of detailed test plans aligned with the overall verification strategy. Develop and maintain test cases and test scripts for project testing phases. Execute software testing including: Sanity Testing ...
- ...Join our team as a Data Quality Analyst and help ensure the quality, accuracy, and reliability of our systems, data, and processes. You'll work on both manual and automated testing , identify defects, and collaborate with cross-functional teams to deliver high-quality...
- ...Greetings From LanceSoft Location: Quezon City On-site Setup Extendable Contractual Role: Quality Engineer Job Summary: Responsibilities Review and analyze system requirements. Work with QA teams to create test strategies and plans. Execute manual...
- ...develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Job Description Quality Analyst in this role get to: Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee...
- ...The Supervisor, Quality is responsible for supporting Transactional Monitoring for a single/multiple clients with multiple programs or lines of businesses within a single site and supervises all on-site Quality Evaluators who support their assigned portfolio. This position...
- ...Monitor QA Score of the assigned project • Supervise QA Analysts/Specialist • Track and act upon End customer feedback • Review Quality parameters and make changes whenever necessary in consultation with Operations • Facilitate calibrations / do client interfacing...
- ...Unify CX is looking for an extraordinary Quality Analyst to join our motivated and ambitious team. Role: Quality Analyst Work Location/Setup: Philippines | On-Site Shift Schedule: 5-day work week | Shifting Schedule | Graveyard Benefits: Day 1 HMO | Day...
- JR0128357 Analyst, Quality Review – Quezon City, Philippines Are you looking to play a key role in helping combat financial crime Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each...
- ...Job Title Quality Assurance Specialist Purpose of the role The QA Specialist for GST (Global Support Team) and GET (Global Expert Team) is responsible for ensuring service excellence across first-level and second-level customer support operations. This role focuses...
