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- ...complex processes for accuracy, and confers with management on process improvements and implements change. Responsibilities Quality Assurance, Quality Control and Continuous Improvement The Quality Specialist is responsible for reviewing, confirming, and reporting...
- ...complete monthly deliverable and tasks Qualifications Preferably College Graduate Overall 7 to 9 years of BPO experience Must have at least 3 to 5 years of work experience as a Transformational Quality Manager Preferably Greenbelt / Blackbelt Certified...
- ...calls and other contact methods including chat and email • Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) • Participates in calibration sessions/call listening...
Concentrix
Iloilo4 days ago - ...their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Quality Coach in Iloilo (on-site) , you will be part of our team of game-changers who are powering the brands of the future in the...
Concentrix Philippines
Iloilo3 days ago - ...Role Description This is a full-time on-site role as a Training and Quality Manager. The Training and Quality Manager is responsible for monitoring and evaluating inbound and outbound calls, developing training modules, designing and implementing training programs,...
Concentrix
Iloilo5 days ago - ** Experience in handling a Collections account is required ** The Supv Training and Quality assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is...
Concentrix
Iloilo1 day ago - ...activities including design, coding, testing, and documentation. Collaborate with senior developers and project teams in delivering high-quality solutions. Apply Object-Oriented Programming (OOP) principles in building scalable and maintainable applications. Contribute...
- ...accuracy, and conformity to company policies. Monitor individual Team Members' statistics for Attendance, AHT, Productivity, and Quality. Recommend and apply corrective measures for Team Members who do not meet minimum performance metrics. Assign reports or...
- ...begin with a hands-on assignment for approximately two years to support the Site Manager and gain hands-on construction management and quality control experience. Upon project completion, you will transition to our Manila Head Office to work on a broader range of technical...
- ...with a hands-on assignment for approximately two years to support the Site Manager and gain hands-on construction management and quality control experience . Upon project completion, you will transition to our Manila Head Office to work on a broader range of technical...
- ...launch success . Maintain high Build Velocity to ensure the team is ready to ramp once the primary architecture is locked . Quality, Security, & Reliability Adhere to strict Quality, Security, and Reliability standards to meet the requirements of the Launch...
- ...The resource would be part of a dynamic team which will be working with the other members of the Training, Operations, and the Quality teams to manage conduct of new hire training, while also being responsible for the quality performance of the newly trained resources...
- ...there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on...
26900 - 36200 Php
...devices and software by staying updated on the latest tech trends. Deliver Exceptional Service: Ensure every interaction meets our quality standards, aiming for the highest customer satisfaction to drive our Net Promoter Score (NPS). Act as One Team: Work cross-...- ...needed information is replied with. Endorses prospective clients to RMs for client calls. Operations Efficiency and Service Quality Ensures that all transactions are processed, recorded accurately and balanced as compared with the totals and reports...
- ...Problem Solving: Work is clearly defined and completed according to instruction Impact: Impacts own team through the accuracy and quality of work Interpersonal Skills: Uses communication skills to exchange information ~ Job Description: We are hiring Data Entry...
- ..., and Onboarding teams to ensure accurate and timely processing of organizational Customer Due Diligences while upholding internal quality benchmarks and regulatory integrity with the highest level of quality assurance. This role handles Sensitive Personally Identifiable...
- ...Leadership & Development Oversee a team of insurance verification representatives Monitor team performance, conduct regular quality checks, provide coaching, and generate productivity and performance reports Coding & Billing Oversight Ensure the...
- ...for motivated, detail-oriented, and proactive QA Analysts to join our expanding team. In this role, you’ll contribute to the quality assurance of insurance product configurations and system integrations deployed across multiple markets. You’ll work closely with developers...
- Summary: Leads and supervises solar PV instrumentation and installation works, ensuring safe, compliant, and high-quality execution of projects nationwide. Key Responsibilities Lead and supervise solar PV installation and instrumentation activities on-site Ensure...
- ...Maintain accurate documentation of interactions in CRM or ticketing systems. Manage multiple conversations while maintaining quality and response standards. Follow client-specific SOPs, workflows, and communication guidelines. Collaborate with...
- ...coordinating with relevant departments to secure necessary resources such as equipment and room reservations. Required skills + qualities (Technical skills): Bachelor’s degree in any field At least one year (1) call center experience specializing in Admin...
TELUS Digital
Iloilo2 days ago - ...in analyzing performance of the business. Maintains compliance to reporting requirements set by the customers that will help meet quality standards. Extract and collate data from call accounting software and database (i.e. Avaya CMS, Five9, SQL). Prepare and distribute...
TELUS Digital Philippines
Iloilo5 days ago - ...Maintain accurate and timely documentation of patient nutrition care plans and progress notes . Participate in nutrition-related quality improvement initiatives and patient education programs. Ensure compliance with hospital policies, nutrition standards, and...
The Medical City
Iloilo3 days ago - ...Reporting: Collate and reconcile actuals data at month-end against budget and forecast. ● Variance Analysis: Draft detailed, high-quality variance analysis commentary explaining key movements in both Labour and Non-Labour expenses. Provide root-cause analysis for...
TELUS Digital
Iloilo2 days ago - ...Job Title: Sales Coach Job Description Responsible for improving sales and quality performance of individual Sales and Service Representatives by monitoring their calls and coaching them individually and in groups on ways to improve their sales performance...
Concentrix
Iloilo1 day ago - ...disciplinary team across various workstreams, including: Core platform development (back end and front end in C++, C#) Testing and quality assurance (manual and in-house tools) Insurance product analysis and development support Future team expansion may include:...
- ...benefits processing. Who Are We Looking For? An effective HR Compensation & Benefits Specialist must possess the following qualities and skills: Attention to Detail Ensures accuracy in payroll processing and benefits administration. System Navigation & Technical...
The Medical City
Iloilo3 days ago - ...plans to remedy deficiencies. # Updating and Maintaining Knowledge : • Takes calls meeting the account weekly quota; • Performs quality audits to meet the account weekly quota; • Attends calibration sessions; • Reads all new processes and procedures provided by the client...
TELUS Digital Philippines
Iloilo4 days ago - ...understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality Ensure proper resource allocation and cost management across the designated accounts Optimize WFM performance for the designated...
Confidential Company
Iloilo1 day ago
