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- is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers. The QA will monitor inbound and outbound call and potential emails or chat responses (as needs rise within the company) to...
- ...Overview : The Customer Experience Analyst (Quality Analyst) conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality...
- ...Responsibilities Monitoring of Calls – 15-30 calls per day Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of opportunities Input data pertinent to quality measurement database systems...
- ...Quality Analyst Role Objective Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of the operators. The QA will monitor inbound calls, chats and emails responses to assess associates' demeanour, technical accuracy, customer...
- ...enablesGROUP – Where Talent Meets Opportunity! Why Join enablesGROUP Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small. Fast forward to 2025, we've grown our global footprint to...
- ...Quality Assurance Specialist (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers. The QA will monitor inbound and outbound call and potential emails or chat responses (as needs...
- ...We are looking for a Quality Assurance (QA) professional with a strong background in quality management. This role centers on managing and enhancing quality standards through coaching, calibration, and detailed analysis, ultimately boosting overall business performance...
- ...Job Title MANAGER, QUALITY Main Objectives and Functions Achieve center performance target on Quality metric In-charge of the center's overall performance on Quality metric Designs QA strategy with SOM/OM and Account Managers (remedial plan) Defines standards...
- ...Job Description Job Description We are looking for a quality manager to lead quality governance and drive continuous improvement within a key engagement. This role reports directly to the Quality Director and plays a critical part in aligning operational performance...
- ...Delivers quality audit targets on time. Conducts real-time and historical audits and evaluations. Provides real-time coaching, QA feedback, and refresher training to agents and approvers. Analyzes quality trends and defects; shares insights with Operations Leads...
- ...What does a Quality Manager do Think of yourself as a champion for operational excellence with the responsibility of ensuring that the team consistently meets program metrics and service-level requirements for quality as set by upper management and leaders. Imagine...
- ...achieving strategic growth and operational efficiency. Role Description This is a full-time, on-site role for a Group Manager-Quality located in Iloilo. The Group Manager-Quality will be responsible for overseeing and leading quality management processes and...
- Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems...
- ...collaborate with the best ~900 promotions given each year ~2,700+ leadership training courses A Glimpse into Your New Role The Quality Assurance (QA) Specialist plays a crucial role in ensuring that all agent-customer interactions meet high standards of customer...
- Were looking for a detail-oriented and curious Quality Engineering (QE) Intern to help ensure the quality of one of our growing AI-powered products. As a QE Intern, youll work closely with our product and development teams to test new features, improve overall reliability...
- ...incoming materials and finished product. Accepts and rejects lots on the basis of samples checked and assists in the implementation of quality control programs, food safety and halal compliance. Releases finished products for dispatch, checks that quality is within...
- ...environments • Drive corrective actions on deviations & nonconformances from suppliers Responsibilities • Develop and implement quality control methodologies to ensure compliance with quality standards, guidelines, and procedures • Assess risks in manufacturing...
- ...About Us The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the...
- We are looking for a QA intern with basic understanding of programming and has sufficient level of curiosity to explore the applications limitations and scope. The QA intern will be working in an agile team environment with the development team and project managers. You...
- ...We're Hiring: Manager - Quality Step into a leadership role where you'll drive performance, optimize operations, and inspire a high-performing team to success. JOB DESCRIPTION: Establish and evolve formal QA processes, ensuring that the team is using industry...
- ...what we stand for: We foster an INNOVATION mindset We achieve results with EFFICIENCY and excellence We take pride in the QUALITY of our work We uphold INTEGRITY in all we do We embrace COLLABORATION to work across business lines and borders Job Description...
- ...Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy,...
- ...TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Job Description What does a Quality Manager do Think of yourself as a champion for operational excellence with the responsibility of ensuring that the team...
- ...organizational performance Do you strive to help Client Success teams gain insight into the way they do business with our customers Our Quality Support Operations (QSO) team delivers insights on communication and care that help client facing teams reimagine their training,...
- ...career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Quality Supervisor do Think of yourself as someone who provides performance enforcement, mentorship, guidance, and career development advice...
- ...Evaluate the output of each KYM/Onboarding specialist Address quality issues findings, and concerns from the encoded and uploaded data that support producing timely and high-quality KYM/Onboarding profiles. Ensures alignment and implementation of KYM/Onboarding policies...
- ...We're looking for a Quality Specialist to join our Integrated Compliance Services team at MBPS. In this role, you are responsible for the execution of AML Data QA activities, including driving the development, reporting of the annual risk-based AML Data QA testing plan...
- ...outbound calls and other contact methods including chat and email Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) Participates in calibration sessions/call...
- ...Hospital Medical Coding Quality Assurance Location: Makati Company: Job Title: Medical Coding Quality Assurance (QA) Specialist Location: Makati City, Philippines (On-site): (based Full-time .About Company healthcare coding and revenue cycle management solutions...
- ...Marketing, Promotion, Commercial Development, Branding, Synch & Licensing, Lifestyle Marketing, Business Affairs and Finance. As Quality Control Manager , you provide help overseeing a remote team reviewing content moving through Virgin Music Group's supply chain....