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- ...career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. So what does a Quality Analyst do Think of yourself as the go-to person for Teammates and clients that helps analyze, evaluate, and resolve back-end...
- ...: 8am to 5pm ~ Bachelor's degree in Computer Science, Information Technology, or a related field ~3-5 years' experience as a Quality Assurance Tester or similar role ~ Experience in project management and QA methodology ~ Familiarity with Agile frameworks and...
- ...Overview : The Customer Experience Analyst (Quality Analyst) conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality...
- ...HIRING: Quality Analyst – McKinley, Taguig | Onsite | 30–40K Salary Range | Night Shift About the Role You'll be responsible for transaction monitoring, agent coaching, and quality data analysis to drive performance improvements across Care or Collections programs...
- ...We're looking for a Quality Specialist to join our Integrated Compliance Services team at MBPS. In this role, you are responsible for the execution of AML Data QA activities, including driving the development, reporting of the annual risk-based AML Data QA testing plan...
- ...Role Summary Reporting to Quality Assurance Manager, you will support the projects quality function as well as providing to support to site-based personnel. Primary Responsibilities Safety: o Show a personal commitment to the SHE (Safety,...
- ...Title: Quality Assurance Specialist – BFSI (On-site, Taguig) Location: Taguig Schedule: Shifting Salary: PHP 33,000–38,000 + 2,000 allowance Qualifications: ~ Bachelor's degree or equivalent experience ~2+ years QA experience in BPO ~3+ years in Banking...
- ...Quality Analyst #4th in Great Place to Work's Best Company To Work For 2025 #10th in Fortune Magazine's 2025 World's Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers Top GBS Employers for...
- ...Basic Function The Quality Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements. Essential...
- ...This role offers an exciting opportunity to contribute to the advancement of AI-driven solutions by focusing on quality assurance in low-code/no-code environments. As a Quality Engineer, you will play a key role in testing and validating AI solutions built using platforms...
- ...collaborate with the best 900 promotions given each year 2,700+ leadership training courses A Glimpse into Your New Role As a Quality Analyst, you'll play a key role in evaluating customer interactions to ensure service excellence. You'll conduct end-to-end...
- ...What does a Quality Manager do Think of yourself as a champion for operational excellence with the responsibility of ensuring that the team consistently meets program metrics and service-level requirements for quality as set by upper management and leaders. Imagine...
- ...Conducts inspection in the manufacturing process (vehicle cab body/engine/chassis and parts installation) and ensures the approved quality standards are implemented. Prepares reports on accepted or rejected finished products and discusses the inspection results with...
- ...agent performances Provide input for Knowledge Article updates and recommend other improvement suggestions. Prepare reports and quality indicators, provide Quality results to Service Desk Leadership members, and implement continuous improvement action plans for...
- ...~ High School Diploma or Bachelors Degree ~2+ years' customer service experience required ~ Previous experience with high quality performance and review parameter ~ Working knowledge of Microsoft Office applications ~ Six-Sigma green belt training helpful...
- ...Location: Onsite – McKinley, Taguig Salary Range: ₱52,000 – ₱55,000 Job Description The Quality Analyst is responsible for ensuring high service standards through transaction monitoring, performance analysis, and continuous quality improvement initiatives. This...
- ...Conduct inspections on incoming materials and components for quality compliance. Monitor production processes to ensure adherence to quality standards and specifications. Document and report inspection results, including defects and non-conformances. Collaborate...
- Job Title: Supervisor, Quality Job Description The Supervisor, Quality is responsible for supporting Transactional Monitoring for a single/multiple clients with multiple programs or lines of businesses within a single site and supervises all on-site Quality Evaluators...
- What you'll be doing Developing and implementing quality assurance processes and procedures to monitor and evaluate the quality of our products and services Conducting regular inspections, audits, and testing to identify and address any quality issues or non-conformances...
- ...Key Responsibilities: Develop and implement monthly Quality Monitoring (QM) Audit strategies and plans. Facilitate weekly calibration sessions and provide performance reports. Conduct quality impact assessments for new products or services. Manage and resolve...
- ...We're Hiring: Manager - Quality to start on January 2026! Step into a leadership role where you'll drive performance, optimize operations, and inspire a high-performing team to success. JOB DESCRIPTION: Establish and evolve formal QA processes, ensuring that...
- ...certification and training processes up to and including internal and client requirements • Ensure consistent application of the quality process/system across assigned portfolio • Ensure effective facilitation and coordination of calibration sessions; attend calibration...
- ...collaborate with the best ~900 promotions given each year ~2,700+ leadership training courses A Glimpse into Your New Role The Quality Assurance (QA) Specialist plays a crucial role in ensuring that all agent-customer interactions meet high standards of customer...
- ...The Quality Advisor is responsible for implementing and participating in the continual improvement of the quality management system in the country. This role involves implementing, monitoring, and developing processes and systems to ensure that operations meet the highest...
- ...relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description The main job of a Quality Supervisor is to manage productivity of QA and aid in their effectiveness. He/she should be conducting transaction auditing...
- ...businesses can see, resulting in improved experiences that their customers can feel. Job Description High performance delivery on all quality parameters. Audit chats/email interactions on product/process, Communication and soft skills parameters. Conduct audits and...
- ...an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. The Quality Analyst is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all...
- ...Role Summary The Quality Engineer will contribute to small and large-scale Agile projects by performing manual and automation testing, retesting defect fixes, and supporting code release initiatives. The role involves test creation based on provided documentation, with...
- ...Are you ready to make an impact Join Infosys BPM as a Quality Specialist for our Customer Service Campaign in Clark and jumpstart your career! Key Responsibilities: • Execute Transaction and call monitoring in line with agreed service quality plan. • Provide coaching...
- ...We're Hiring: Organized & Detail-Oriented Video Advertisements Quality Checker for Our Fast-Growing Brand! Our business is scaling rapidly, and we're pushing hard toward 8-figure success this year. To help us hit that goal, we're looking for a proactive, detail-oriented...