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- ...s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. So what does a Quality Manager do Think of yourself as a champion for operational excellence. A proponent of your program's achievement of performance objectives...
- ...timely feedback to the floor. Coordinate and facilitate call calibration and training sessions for call center staff . Publish quality trends, feedback, and improvement/enhancement reports Conduct quality monitoring and coaching sessions. Deal tactfully and...
- ...Not Limited To Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines. Meeting the required number of evaluations on a daily, weekly, and/or monthly basis. Provide accurate and...
- COMPANY PROFILE: A manufacturing company specializing in equipment products for financial distribution systems. Position: Quality Staff Industry: Manufacturing Location: Biñan, Laguna Schedule: Monday-Saturday Salary: Php 18,000 - Php 23,000 gross Work SBiñan City, Laguna7 days ago
- ...businesses can see, resulting in improved experiences that their customers can feel. Job Description High performance delivery on all quality parameters. Audit chats/email interactions on product/process, Communication and soft skills parameters. Conduct audits and...
- ...Role Summary The Quality Engineer will contribute to small and large-scale Agile projects by performing manual and automation testing, retesting defect fixes, and supporting code release initiatives. The role involves test creation based on provided documentation, with...
- The Quality Analyst (QA) is responsible for auditing, ensuring compliance, and improving the quality of contact center transactions across calls, chats, and emails through live, recorded, or side-by-side monitoring. The QA ensures the integrity of operations by identifying...
- ...Overview ~ This position is phyiscally located in the Philippines in support of LOGCAP*** Under supervision of the Quality Manager, the Quality Lead is responsible for oversight and guidance of the Quality Coordinator (s) and Quality Auditors (s) in the performance...
- About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients...
- ...We are looking for a Quality Manager to lead quality governance and drive continuous improvement within a key engagement. This role reports directly to the Quality Director and plays a critical part in aligning operational performance with business goals. Key Responsibilities...
- Job Qualification: ● Must be a college graduate ● With 1-2 years of experience in quality control, preferably in the food manufacturing industry. ● Age 23-30 years old ● Must be a male because he will be assigned to the production area. Job Description: ● Inspect...
- ...Job Description: Quality Analyst primary responsibility is to conduct quality monitoring to identify and remediate opportunities, guided by Compliance and Quality standards. In addition, QA is also expected to conduct basic root cause analysis per incident, and track...
- ...career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Quality Supervisor really do Think of yourself as someone who will provide mentorship, guidance, and career development to members of your...
- Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility...
- ...Unify CX is looking for an extraordinary Quality Analyst to join our motivated and ambitious team. Role: Quality Analyst Work Location/Setup: Philippines | On-Site Shift Schedule: 5-day work week | Shifting Schedule | Graveyard Benefits: Day 1 HMO | Day...
- ...other and the communities we serve. The Opportunity Allegro is seeking a proactive and detail-oriented individual to join our Quality Engineering (QE) team. In this role, you will play a crucial part in maintaining and enhancing our product quality by meticulously...
- Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc. Do you want to advance your career with the world's first cloud company Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application...
- ...future business model and operating environment and ensure that actions plans are properly implemented by management Deliver high quality AML Data QA reports in a timely manner with audit issues focused on key risks, root causes, materiality, potential solutions and...
- We are seeking a Quality Assurance Manager who will uphold, strengthen, and continuously enhance the quality and compliance framework of Manulife/John Hancock's Insurance Operations. In this role, you will directly influence customer experience excellence by ensuring operational...
- ...team members and clients. Strong leadership and team management skills. Participate in problem-solving activities related to quality and production performance by conducting root cause analysis and implementing corrective/preventive actions. Job Description:...
- ...About the role: We are seeking a skilled QA Analyst with hands-on experience in Tricentis TOSCA to join our quality assurance team. The ideal candidate will have a strong background in automation testing, be familiar with various types of testing, and be comfortable performing...
- ...JOB PROFILE Monitor, evaluate and score inbound or outbound calls against established quality assurance instruments and standards Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards...
- ...environment ensures that every team member can reach their full potential. This role plays a critical part in enabling consistent, high-quality customer experiences by aligning quality execution, analytics, and operational leadership. PURPOSE AND DESCRIPTION: The...
- ...Company Description Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information...
- ...to start, check us out at . Key Responsibilities Understand the stakeholder's need and requirements to develop an effective quality control process. Communicate all relevant concerns to the stakeholders and business directors Creating, coordinating the development...
- ...Position Overview: We are seeking a detail-oriented and reliable Quality Controller / Checker to join our client's Quality Control team. In this role, you will be responsible for reviewing and verifying the accuracy of property condition reports, ensuring they align with...
- ...growth yourself! If you don't know where to start, check us out at . Essential Duties And Responsibilities Lead a team of Sr Quality Analysts and Quality Analysts Conducts quality assurance evaluations (internal audits) for employees to improve the customer...
- ...Position Responsibilities: Conduct quality reviews of transactions for accuracy, policy adherence, and error root-cause analysis communicate issues to representatives. Recommend and implement workflow/process improvements, including system enhancements serve as...
- ...complex processes for accuracy, and confers with management on process improvements and implements change. Responsibilities Quality Assurance, Quality Control and Continuous Improvement The Quality Specialist is responsible for reviewing, confirming, and reporting...
- ...The Quality Assurance Officer supports product and process innovation to meet business goals. The role focuses on developing new products, improving existing ones, optimizing costs, and commercializing new technologies to ensure product quality and taste excellence....
