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- ...As a Quality Assurance Analyst - BetMGM you will ensure that our Customer Service Team is consistently providing leading-class service to players across all BetMGM brands. You will work on evaluating and coaching agents tracking improvement and meeting performance goals...
- ...procedures systems and concepts in own field. Business Expertise ~ Understands how to coordinate efforts across teams to achieve goals. Impact ~ Impacts the quality of the tasks performed or services provided by the team. Leadership ~ Provides daily...
- ...We are looking for an organized and proactive HR Coordinator to support our client's recruitment and human resources functions. This role will focus on end-to-end talent acquisition for creative and production roles, manage payroll and employee records, and assist in...
- ...About the job Quality Compliance Analyst - Senior Associate (MOA Pasay) Onsite Work Setup: 100% onsite (MOA Pasay) Requirements... ...in BPO Essential Functions: Responsible for coordinating the Internal External & Client Driven Audits and preparation...
- ...deferrals and escalations all through virtual collaboration tools. Coordinate incident bridges and vendor overflow during service risks.... ...: Collaborate with Operations IT Vendor Management and Quality teams to align priorities and manage escalations. Support global...
- ...In this role you are expected to: Lead and execute high quality project management support to Visa clients and processors to ensure... ...client expectations are met in line with agreed timelines Coordinate directly with clients to analyze and understand card program...
- ...Responsibilities: Collaborate with stakeholders in Managed Services to identify challenges and coordinate process improvement initiatives that enhance speed quality and overall customer and employee experience. Coordinate and monitor project activities ensuring alignment...
- ...Members, and owners alike. The Magic Agent organizes and coordinates services to ensure that each customer experiences a memorable... ...effectively with F&B and Kitchen teams to ensure in-room dining’s quality and effectiveness. • Ensure that the shift is reviewed,...
- ...Own the Client Journey: Partner with our internal teams to coordinate appointment setting and follow-up, ensuring a seamless, tailored... ...position, so candidates must have a reliable laptop or PC, a high-quality headset, and high-speed internet with a backup connection in...
- ...improvement to ensure Customer clients receive appropriate and high-quality services as committed Perform daily and monthly auditing of... ...skills ~ Highly organized self-starter with experience coordinating multiple competing priorities in a fast-paced environment ~...
- ...controlled and storage filing is controlled. Assurance and quality control of documents and artefacts submitted and stored.... ...implementation and development of the Common Data Environment (CDE) Coordinates work activities to achieve agreed objectives and provide...
- ...procedures systems and concepts in own field. Business Expertise ~ Understands how to coordinate efforts across teams to achieve goals. Impact ~ Impacts the quality of the tasks performed or services provided by the team. Leadership ~ Provides daily...
- ...provided to Clients (Banks). The role oversees specialists who coordinate Visa technical resources and work with Global network... ...preparing and completing action plans implementing productivity quality and customer-service standards identifying trends and resolving...
- ...training, and performance feedback to team members. Oversee cargo handling processes, including drop tests and quality issue resolution. Coordinate shipping requirements and ensure proper permits/licenses for dangerous or controlled goods. Represent the...
- ...business support or technical work using data organizing and coordination skills. Performs tasks based on established procedures.... ...integrate and work together. Impact Impacts a team through quality of the services provided and information shared. Uses discretion...
- ...enrollment client set-up and deactivation process by closely coordinating with clients Client Success Product and other internal organization... ...for proper and timely escalation. ~ Deliver consistent high-quality work to ensure an excellent client experience. ~ Perform...
- ...based on established procedures. Uses data organizing and coordination skills to support the business and perform technical work.... ...company goals. Impact Impacts a team by example through the quality service and information provided. Proposes enhancements to...
- ...Monitor performance and implement improvements. Ensure resolution time frames are achieved along with the delivery of quality customer service. Coordinate and monitor the work product between Tier 1 Agents and resolution partners. Continually review internal...
- ...in place for all projects and guarantees the effectiveness and quality of results. # Develops and implements reporting processes... ...programs and supports deployment/redeployments. # Plan and coordinate strategies with Sales, Marketing, Trade Support, and Air/Sea to...
- ...service experience required ~ Previous experience with high quality performance and review parameter ~ Working knowledge of Microsoft... ...Utilize the results of the above analyses to champion and coordinate remediation or proactive initiatives to improve quality...
- ...professionals to join us in Taguig with the role of Data Quality Officer . In this role you will ensure enterprise data meets... ...You will collaborate with stakeholders to improve processes, coordinate with MDM and metadata teams, and mentor junior analysts while...
- ...We're looking for a Quality Specialist to join our Integrated Compliance Services team at MBPS. In this role, you are responsible for the execution of AML Data QA activities, including driving the development, reporting of the annual risk-based AML Data QA testing plan...
- JR0128357 Analyst, Quality Review – Quezon City, Philippines Are you looking to play a key role in helping combat financial crime... ...reviews and escalating concerns when necessary. Lead and coordinate calibration sessions with relevant teams to ensure consistency...
- ...analysis, review & approval of recommendations for improving the quality of service of Operations and maintaining high Customer... ...illicit information on needs, requests, and issues currently faced. Coordinates and assists in resolving concerns faced by QA team members....
- ...experience Handle documentation and compliance requirements in coordination with the CUK onshore team Support Operations Supervisor and... ...improvement initiatives to maintain consistent service quality Verify accuracy and collate information required by clients...
- ...Overview : The Customer Experience Analyst (Quality Analyst) conducts transaction monitoring of frontline agent's calls, e-mails, chat or any back office work and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality...
- ...Licensing, Lifestyle Marketing, Business Affairs and Finance. As Quality Control Manager , you provide help overseeing a remote team... ..., spot trends, and provide analysis of issues Assist / coordinate with migration team on key migration projects Contribute to...
- ...WITH FOCUS ON DEBT COLLECTION QUALITY CONTROL Performs call monitoring and provides trend data, quality reports, and feedback to... ...actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for agents....
- ...Title: Quality Assurance Specialist – BFSI (On-site, Taguig) Location: Taguig Schedule: Shifting Salary: PHP 33,000–38,000 + 2,000 allowance Qualifications: ~ Bachelor's degree or equivalent experience ~2+ years QA experience in BPO ~3+ years in Banking...
- ...: 8am to 5pm ~ Bachelor's degree in Computer Science, Information Technology, or a related field ~3-5 years' experience as a Quality Assurance Tester or similar role ~ Experience in project management and QA methodology ~ Familiarity with Agile frameworks and...