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- ...timely feedback to the floor. Coordinate and facilitate call calibration and training sessions for call center staff . Publish quality trends, feedback, and improvement/enhancement reports Conduct quality monitoring and coaching sessions. Deal tactfully and...
- ...Not Limited To Live or recorded monitoring of agent interactions (both voice and non-voice) ensuring compliance to pre-determined quality guidelines. Meeting the required number of evaluations on a daily, weekly, and/or monthly basis. Provide accurate and...
- The Quality Analyst (QA) is responsible for auditing, ensuring compliance, and improving the quality of contact center transactions across calls, chats, and emails through live, recorded, or side-by-side monitoring. The QA ensures the integrity of operations by identifying...
- ...businesses can see, resulting in improved experiences that their customers can feel. Job Description High performance delivery on all quality parameters. Audit chats/email interactions on product/process, Communication and soft skills parameters. Conduct audits and...
- ...Job Description: Quality Analyst primary responsibility is to conduct quality monitoring to identify and remediate opportunities, guided by Compliance and Quality standards. In addition, QA is also expected to conduct basic root cause analysis per incident, and track...
- ...evaluate and score inbound or outbound calls against established quality assurance instruments and standards Review, evaluate, and... ...on quality improvement: Must have previous Quality Assurance Analyst experience in a Call-Center Environment Position involves the...
- ...Unify CX is looking for an extraordinary Quality Analyst to join our motivated and ambitious team. Role: Quality Analyst Work Location/Setup: Philippines | On-Site Shift Schedule: 5-day work week | Shifting Schedule | Graveyard Benefits: Day 1 HMO | Day...
- This is an entry-level position in Quality Assurance that is responsible for learning QA methodologies and assisting in ensuring compliance. Qualifications Bachelor's degree holder. Ability to assist with process improvement and compliance. Basic understanding...
- ...rewarding career in government contracting, then Deltek could be the perfect fit for you. Position Responsibilities The Quality Assurance Analyst position monitors and reviews research content published by analysts, such as opportunities, contracts, and other...
- ...About the role: We are seeking a skilled QA Analyst with hands-on experience in Tricentis TOSCA to join our quality assurance team. The ideal candidate will have a strong background in automation testing, be familiar with various types of testing, and be comfortable performing...
- ...Company Description Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information...
- ...Position Responsibilities The Quality Assurance Analyst position monitors and reviews research content published by analysts, such as opportunities, contracts, and other information of value to our clients, to evaluate compliance with research quality standards and...
- ...Position Responsibilities: Conduct quality reviews of transactions for accuracy, policy adherence, and error root-cause analysis communicate issues to representatives. Recommend and implement workflow/process improvements, including system enhancements serve as...
- ...Job Description Quality Assurance Analyst for Voice Account Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow Support every aspect of internal audit quality...
- ...Role Title: QA Analyst (Automation – Tricentis TOSCA) Join ECLARO – Where Talent Meets Opportunity ECLARO is an award-winning professional... ...measurable process improvement. If you are passionate about quality engineering and want to contribute to enterprise-grade...
- ...Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on...
- ...develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Job Description Quality Analyst in this role get to: Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee...
- ...Quality Assurance Analyst Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone...
- ...Role Overview We are seeking a seasoned Quality Analyst to ensure service excellence by monitoring, evaluating, and improving employee performance. You will be responsible for assessing customer interactions, identifying trends, and providing actionable feedback to...
- ...Job Description Quality Assurance Analyst The Salesforce Quality Assurance Analyst will work closely with the Call Center Department & Lead Generation closely work with Call Center & Marketing team. Qualifications Entry-Level: minimum of 1-2 years professional...
- ...Job Description – Quality Assurance Analyst Position Title: Quality Assurance Analyst Job Overview The Quality Assurance Analyst ensures that all products manufactured by FCCDCI meet established quality standards and regulatory requirements. This role is...
- The Quality Assurance Specialist for UCM Outbound is a key contributor to maintaining service excellence in proactive customer engagement. This role ensures that every outbound interaction reflects the organization's commitment to empathy, accuracy, and compliance. The...
- ...Automation Testing Has at least a year of experience as Business Analyst Has relevant training/certifications in Software Testing... ...Conduct Test Review Maintain and improve the existing quality management system Documents the quality control checks performed...
- ...Department: Support – Customer Experience and Quality Reports To: Quality Assurance Team Lead Location: Alabang (On-site), Muntinlupa... ...are seeking a detail-oriented and analytical Quality Assurance Analyst to ensure our Business Development Center delivers exceptional...
- ...Quality Engineer (QA) – 100% Remote (Philippines, Manila-based) Location: Manila, Philippines – 100% Remote Employment type: Full-time Experience level: Mid-level (3–7 years) About the Role We are looking for a Quality Engineer who will own the end-to...
- Main Duties: - Conduct incoming, in-process, and final inspection of wires and cables to ensure compliance with quality standards and customer specifications. - Monitor production processes and identify quality issues or deviations. - Perform physical, electrical...
- ...backgrounds and industries to create a safer, sustainable and more connected world. Job Overview The role serves as the key quality interface for customers, ensuring compliance with quality standards, managing complaints, and driving continuous improvement across...
- ...collaboration, and fulfillment as we delight everyone with good food choices. Universal Robina Corporation is looking for a Quality Assurance Analyst-Chemist . The Quality Assurance (QA) Analyst will be responsible in ensuring implementation & enforcing process...
- ...are a competitive differentiator. goFLUENT is present in 15 countries across all continents. Join our dynamic team as a ESL Quality Analyst where you will have the opportunity to enhance the professional communication skills of corporate employees across various industries...
- ...our clients and within our culture. Learn more at and explore our commitment to diversity, inclusion and belonging. The DX Quality Analyst reports to the manager of the DX Quality Management Office (QMO) under the Digital Transformation (DX). The DX Quality Analyst...