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- ...our clients and within our culture. Learn more at and explore our commitment to diversity, inclusion and belonging. The DX Quality Analyst reports to the manager of the DX Quality Management Office (QMO) under the Digital Transformation (DX). The DX Quality Analyst...
- ...you can apply your talent in bold ways that matter. Job Description: Managing and executing timely & accurate responses to quality complaints Based on business criteria even owning entire E2E customer complaints Utilizing project management, process...
- Main Duties: - Conduct incoming, in-process, and final inspection of wires and cables to ensure compliance with quality standards and customer specifications. - Monitor production processes and identify quality issues or deviations. - Perform physical, electrical...
- The Quality Assurance Analyst is responsible for providing expert observations on Results Associates' customer interactions by reviewing and auditing incidents, calls, emails, chat, and customer survey responses against legal and customer experience requirements of ResultsCX...
- The Quality Analyst monitors and evaluates collection calls and account handling to ensure compliance with company policies, client requirements, and regulatory standards. The role involves conducting call audits, providing feedback to agents, identifying performance gaps...
- ...Job Title: Billing Quality Analyst Location: Northgate, Alabang, Muntinlupa City Work Setup: Remote | Full-time Department: Finance – Billing and Compliance Company: eClerx Manila About eClerx eClerx is a global leader in business process management...
- is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customers. The QA will monitor inbound and outbound call and potential emails or chat responses (as needs rise within the company) to...
- ...GMP verification audit, highlights non-conformances identified and verifies action taken. Prepares report to communicate outcomes of quality activities. Operates and ensures proper maintenance including verification activities, cleanliness and safekeeping of office...
- ...Compliance organization with a primary focus on Enhanced Customer Due Diligence (ECDD) process oversight. This includes performing quality assurance reviews, working closely with KYC operations team to improve the ECDD process, uptraining the team on existing and emerging...
- ...improvement activities relating specifically to Policy Delivery Monitoring and Governance, Application Error Monitoring Report , Branch Quality Health Check Analytics Report (Quality Health Check Data) and assistance on other Quality Monitoring activities as deemed necessary...
- ...About The Role Hello Patient is seeking a Conversational Quality Analyst to ensure Mia—our AI assistant for medical practices—performs reliably and safely before going live with customers. Mia supports voice, text, and chat communications by answering patient calls,...
- ...Quality Assurance Specialist (QA) is responsible for assessing the quality of the performance of our call center associates who deal... ...Required ~2-3 years Call Center Experience ~1-2 years Quality Analyst Experience a plus ~ Bachelor Degree a plus ~ Excellent...
- ...individuals to join our dynamic work environment where fun meets results ! AIC Phil LLCQuality Assurance (QA) Analyst is responsible for assessing the quality of the performance of our associates who deals with our existing and potential customer. The QA Analyst will...
- ...into exceptional experiences for millions of travelers worldwide. POSITION PURPOSE Why does this position exist The Quality Assurance Analyst is responsible for monitoring, evaluating, and improving the accuracy, integrity, and ethical conduct of operational...
- ...monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of opportunities... ...other duties and special projects as assigned. Qualifications ~ Minimum 1 year previous experience as a Quality Analyst...
- ...The Quality Assurance Specialist for UCM Outbound is a key contributor to maintaining service excellence in proactive customer engagement. This role ensures that every outbound interaction reflects the organization's commitment to empathy, accuracy, and compliance. The...
- ...collaborate with the best ~900 promotions given each year ~2,700+ leadership training courses A Glimpse into Your New Role The Quality Assurance (QA) Specialist plays a crucial role in ensuring that all agent-customer interactions meet high standards of customer...
- ...The Quality Analyst will be responsible for mainly manual testing using best practices. Responsibilities Perform Functional test, Regression test, Unit test, Performance test and Load test for API, Web application, Database, Web services. Maintain the health...
- ...Delivers quality audit targets on time. Conducts real-time and historical audits and evaluations. Provides real-time coaching, QA feedback, and refresher training to agents and approvers. Analyzes quality trends and defects; shares insights with Operations Leads...
- ...to you, to your community, and to the world. Progress starts with you. Job Description In this role, the Quality Assurance (QA) Analyst will primarily support the Tink Product in building out and executing QA around financial Crime and AML processes to...
- ...for each other and the communities we serve. The Opportunity We are seeking a meticulous and proactive Senior Data Analyst (Corporate Quality) to anchor our global quality reporting from AMPI. In this critical function, you will serve as the primary analytics and...
- ...ability to influence peers and management. Able to work with minimal supervision and work autonomously. Reliable, honest and quality focussed in your work ethic. Well-spoken and well presented. A good listener, able to take direction and apply knowledge quickly...
- As a Quality Assurance Analyst Associate at Infor, you will have a critical role in ensuring the delivery of high-quality enterprise applications that meet the evolving needs of our global customers. You'll collaborate closely with developers, product managers, and customer...
- ...As a Quality Control Analyst, you will be responsible for ensuring the accuracy, consistency, and quality of product content on the Iconic website catalog. Your primary focus will be to review and edit product descriptions, specifications, images, and other related content...
- ...mission is to improve patient outcomes and transform the healthcare experience. We're looking for an experienced RCM Process & Quality Analyst to join our team and help with the operational and strategic performance of our end-to-end revenue cycle (order to cash)....
- ...Quality Analyst Role Objective Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of the operators. The QA will monitor inbound calls, chats and emails responses to assess associates' demeanour, technical accuracy, customer...
- ...Good command over MS Office Good Excel Knowledge Domain Expertise in Power Point Designing, Content Designing & Transactional Quality, Knowledge of QC tools (Pareto, Cause & Effect Diagram and Control Charts etc.). Understanding of end-to-end processes and...
- ...incoming materials and finished product. Accepts and rejects lots on the basis of samples checked and assists in the implementation of quality control programs, food safety and halal compliance. Releases finished products for dispatch, checks that quality is within...
- ...gain insight into the way they do business with our customers Our Quality Support Operations (QSO) team delivers insights on... ...In our Quality Support Operations practice, our Sr.Quality Analyst (Japanese Bilingual) works in partnership with Customer Support...
- ...Role Overview We are seeking a seasoned Quality Analyst to ensure service excellence by monitoring evaluating and improving employee performance. You will be responsible for assessing customer interactions identifying trends and providing actionable feedback to maintain...