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- ...support and maintenance to existing management information systems (MIS) Generate and distribute management reports in accurate and timely manner Provide recommendations to update current MIS to improve reporting efficiency and consistency Perform data analysis...
- ...Job Duties and Responsibilities: Monitor real-time queue and to work closely with multiple vendor partners to meet Key Performance Indicators (KPI) Manage the daily/intraday performance reports and update status to Leadership Manage daily and intraday schedule...
- ...preparing schedule requirements for all accounts by balancing restrictions with customer requirements Updates and processes data for real-time performance analysis and obtains quantifiable performance figures (e.g. call volume, AHT, running service level) to make critical...
- ...application/manual platform and utilize its full functionality. Ability to communicate with all levels of internal management & analysts, client and CNX Operations on a professional level. Qualifications: ~ Intermediate to proficient MS Excel skills - knows...
- The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus...
- ...Keywords Studios team members are required to report onsite per company directive. We do not offer a permanent WFH setup. The Real Time Analyst is responsible for managing and ensuring that the service levels for various programs are met at an intraday level. The RTA...
- ...Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal...
- ...companies in the Philippines. Be part of our journey. Be part of our success! We're looking for an experienced and reliable Real Time Analyst, Scheduler and OIC to work with our growing team in our beautiful office in Makati. Responsibilities: Workforce...
- ...Monitor live call/ticket volumes and agent real-time status in IT Service Desk operations Making instant adjustments to staffing,... ...background in IT support/service desk, with specific Real-Time Analyst experience is mandatory Candidate should have minimum of...
- Job Title: Process Specialist - MIS Work Setup: ONSITE (BGC Taguig) Work Schedule: Shifting schedules Must-have Qualifications: ~ Bachelors degree ~3 years of MIS/RTA experience in BPO/Shared Services ~ Must also be exposed to Scheduling Capacity planning...
- ...Role Analyst, Real Time Main Objectives and Duties Communicates any system downtimes to all stakeholders Escalates any system downtime and tool issues to Qualfon and Account's Management. Communicate effectively any information to Operations Team from Account...
- ...Job Title: Real Time Analyst (RTA) Department: Workforce Management (WFM) / Operations Reports To: WFM Manager / Operations Manager Location: Alabang (On-site), Muntinlupa City, Metro Manila, Philippines About Pinnacle Intelligence:...
- ...Qualifications ~ Bachelor's degree in any field. ~ Minimum of 2 years' experience as a Real-Time Analyst or Process/Product Specialist across multiple support channels (email, phone, chat). ~3+ years of experience handling customers within a call center environment...
- ...you will be required to solve problems as they may arise with real time intervention. Include but not limited to Real-time monitoring... ...~ Amenable to work on nightshift ~ Experience in Real-time Analyst and Reporting tasks ~ Proficient in MS Office (particularly in...
- ...Location: Anywhere in the Philippines, work from home Hours: Full-time (8 hours/day, Mon-Fri) Responsibilities As a Workforce... ...contact volumes and plan optimal agent schedules. Conducting real-time monitoring of agent activities, making adjustments as needed...
- ...The Real Time Analyst is a member of the Customer Service & Support department and part of the WFM Center of Excellence which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and...
- ...Experience with labour modelling (e.g., productivity modelling, task timing and task variance impacts). Mandatory Skills: • Strong... ...timelines Roles & responsibilities: • Serve as an Analyst on the identification and interpretation of trends and insights...
- ...Workforce Management (WFM) team at VistaPrint is responsible for real-time management of the center’s service level performance for all... ...as planned or as best as performance allows. The WFM Real Time Analyst Lead is responsible for handling within Domain Service Level Targets...
- ...service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.... ...assigned. About You: At least 1-2 year experience as Realtime Analyst in BPO industry Must be a College Graduate Experience...
- ...The CSC Operations Real Time Analyst is responsible for multi-site real-time monitoring queue management tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance. Position Responsibilities...
- Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning). Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat...
- ...a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over... ...looking for We are looking for an adaptable and analytical Real-Time Analyst to optimize our call center operations. The ideal candidate...
- ...and correlate with non-adherence at Consultant level Ensures real-time call outs on performance and staffing level are made to floor... ...have: At least two years of work experience as a Real Time Analyst Excellent knowledge of MS-Excel Good understanding of call...
- ...levels, abandonment rates, schedule adherence, and break adherence to ensure operational efficiency. Monitor, track, and document real-time floor activities, ensuring compliance with defined AUX, ACW, breaks, and shift schedules. Utilize WFM and ACD tools such as IEX...
- ...The Role The RTDS (Real-Time Data Processing Systems) Engineer supports the Platform Engineering team by being involved extensively... ...stakeholders within the bank, including business users, data analysts, and other IT professionals, to understand their requirements...
- ...their insights to gather data about products and offerings customer care can have a strategic role in growing a business. Real-Time Analyst The primary role of the Real Time Analyst is to manage and/or balance service levels for the company across all internal and...
- ...skills and experience to help us succeed we want to work with you! Leads in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level Abandonment % Line Adherence Handling Capacity...
- Job Title: Process Specialist - MIS Work Setup: ONSITE (BGC, Taguig) Work Schedule: Shifting schedules Must-have Qualifications: ~ Bachelor's degree ~3 years of MIS/RTA experience in BPO/Shared Services ~ Must also be exposed to Scheduling, Capacity...
- ...Key Responsibilities: Monitor agent status in real-time. Monitors inbound operations to ensure optimal staffing levels. Evaluate adherence and take immediate action to improve performance. Facilitates real-time discussions with necessary stakeholders. Responsible...
- ...Essential Functions/Core Responsibilities: • Manage Real Time exceptions in a large call center environment • Provide communication to and from Operations and other support departments for escalation of service-impacting issues • Oversee call flow, real time, through...