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- ...Unify CX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team. Role: Real Time Analyst Work Location/Setup: Philippines | On-Site Shift Schedule: 5-day work week | Shifting Schedule | Graveyard What Will You Do...
- ...a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over... ...looking for We are looking for an adaptable and analytical Real-Time Analyst to optimize our call center operations. The ideal candidate...
- ...passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central... ...Operations. Qualifications: At least with 6 months Real Time Analyst experience. Amenable to work in Cubao, Quezon City...
- ...We call it One Sutherland. Job Description Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you...
- ...What you'll be doing Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to... ...over the walkie-talkie. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution...
- ...that support the entire customer life cycle. Job Description Leads in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling Capacity...
- ...REAL TIME ANALYST Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented...
- ...world where people, empowered by technology, turn any challenge into a catalyst for growth. OVERVIEW OF THE ROLE: The Real-Time Analyst monitors live operational data and ensure service levels, schedules, and performance targets are consistently met. The role...
- ...workforce discipline across all client accounts. Check out our website: ( We are looking for a detail-oriented and proactive Real-Time Analyst (RTA) to support daily workforce execution and real-time monitoring. If you thrive in a fast-paced environment, love working...Remote job
- ...or providing a clear set of direction to effectively deliver near-time and intraday performance and volume management with the purpose... ...Simultaneously track multiple business activities, dashboards, files, and real-time queues to maintain operational efficiency. Decision-...
- ...Company Description Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience...
- Essential Functions/Core Responsibilities: • Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards • Partner with Business Development, Operations, and Clients to develop new models to support...
- ...ideas can come from anyone, anywhere, at any time, and that curiosity is the key to... ...Your Team's Impact Global Pricing Data – Real-Time (GPD RT) is responsible for validating... ...real-time decision-making. As a Research Analyst, you will be responsible for monitoring live...
- ...support and maintenance to existing management information systems (MIS) Generate and distribute management reports in accurate and timely manner Provide recommendations to update current MIS to improve reporting efficiency and consistency Perform data analysis...
- ...The Real Time Analyst is a member of the Customer Service & Support department and part of the WFM Center of Excellence which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and...
- ...Job Description The Real Time Management Specialist monitors live operations, makes immediate staffing adjustments, and ensures service level targets are met throughout the day. This role requires quick decision-making abilities and strong understanding of real-time operational...
- ...need your full concentration because it's time to imagine what it's like being a RTA ,... ...monitor, track, document and communicate real time floor activities in terms of adherence... ...SHIFTS. Would ensure availability of analysts on phones/chats as per the business model...
- ...Job Duties and Responsibilities: Monitor real-time queue and to work closely with multiple vendor partners to meet Key Performance Indicators (KPI) Manage the daily/intraday performance reports and update status to Leadership Manage daily and intraday schedule...
- ...team: Were expanding our Resource Strategy & Optimization (RSO) organization and are looking for new talent to join our Real-Time Analyst (RTA) team ! Our RTA team plays a critical role in ensuring smooth day-to-day operations across the business. By monitoring...
- ...application/manual platform and utilize its full functionality. Ability to communicate with all levels of internal management & analysts, client and CNX Operations on a professional level. Qualifications: ~ Intermediate to proficient MS Excel skills - knows...
- ...preparing schedule requirements for all accounts by balancing restrictions with customer requirements Updates and processes data for real-time performance analysis and obtains quantifiable performance figures (e.g. call volume, AHT, running service level) to make critical...
- ...Qualifications ~ Bachelor's degree in any field. ~ Minimum of 2 years' experience as a Real-Time Analyst or Process/Product Specialist across multiple support channels (email, phone, chat). ~3+ years of experience handling customers within a call center environment...
- ...sports entertainment. DigiPlus also operates GameZone, with more to come. For more information, visit: Job Summary The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring,...
- ...Key Responsibilities: Monitor agent status in real-time. Monitors inbound operations to ensure optimal staffing levels. Evaluate adherence and take immediate action to improve performance. Facilitates real-time discussions with necessary stakeholders. Responsible...
- ...service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.... ...assigned. About You: At least 1-2 year experience as Realtime Analyst in BPO industry Must be a College Graduate Knowledge of...
- ...Monitor live call/ticket volumes and agent real-time status in IT Service Desk operations Making instant adjustments to staffing,... ...background in IT support/service desk, with specific Real-Time Analyst experience is mandatory Candidate should have minimum of...
- ...Keywords Studios team members are required to report onsite per company directive. We do not offer a permanent WFH setup. The Real Time Analyst is responsible for managing and ensuring that the service levels for various programs are met at an intraday level. The RTA...
- ...companies in the Philippines. Be part of our journey. Be part of our success! We're looking for an experienced and reliable Real Time Analyst, Scheduler and OIC to work with our growing team in our beautiful office in Makati. Responsibilities: Workforce...
- The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus...
- Job Title: Process Specialist - MIS Work Setup: ONSITE (BGC Taguig) Work Schedule: Shifting schedules Must-have Qualifications: ~ Bachelors degree ~3 years of MIS/RTA experience in BPO/Shared Services ~ Must also be exposed to Scheduling Capacity planning...