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- ...forecasting models using both standard and advanced statistical techniques. · Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan; Creates awareness within the business as needed and makes recommendations for any necessary...
- ...passing service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central... ...Operations. Qualifications: At least with 6 months Real Time Analyst experience. Amenable to work in Vertis North, Quezon City...
- ...Unify CX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team. Role: Real Time Analyst Work Location/Setup: Philippines | On-Site Shift Schedule: 5-day work week | Shifting Schedule | Graveyard What Will You Do...
- ...Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal...
- The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus...
- ...performance at interval level against planned AHT, Aux & Shrinkage and correlate with non-adherence at Consultant level Ensures real-time call outs on performance and staffing level are made to floor supervisors for appropriate action on non-adhering Consultants...
- ...Role Analyst, Real Time Main Objectives and Duties Communicates any system downtimes to all stakeholders Escalates any system downtime and tool issues to Qualfon and Account's Management. Communicate effectively any information to Operations Team from Account...
- ...Job Title: Real Time Analyst (RTA) Department: Workforce Management (WFM) / Operations Reports To: WFM Manager / Operations Manager Location: Alabang (On-site), Muntinlupa City, Metro Manila, Philippines About Pinnacle Intelligence:...
- ...the skills and experience to help us succeed, we want to work with you! Leads in this role get to: Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling...
- The Real Time Analyst is a member of the Customer Service & Support department and part of the WFM Center of Excellence which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and...
- ...Qualifications ~ Bachelor's degree in any field. ~ Minimum of 2 years' experience as a Real-Time Analyst or Process/Product Specialist across multiple support channels (email, phone, chat). ~3+ years of experience handling customers within a call center environment...
- ...you will be required to solve problems as they may arise with real time intervention. Include but not limited to Real-time monitoring... ...~ Amenable to work on nightshift ~ Experience in Real-time Analyst and Reporting tasks ~ Proficient in MS Office (particularly in...
- ...and professional rapport with employees and team members; work as a team player and a team leader Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives Additional Information All your information will be kept confidential...
- ...Location: Anywhere in the Philippines, work from home Hours: Full-time (8 hours/day, Mon-Fri) Responsibilities As a Workforce... ...contact volumes and plan optimal agent schedules. Conducting real-time monitoring of agent activities, making adjustments as needed...
- Essential Functions/Core Responsibilities: • Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards • Partner with Business Development, Operations, and Clients to develop new models to support...
- Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning). Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat...
- ...results. Job Description Associate Manager RTA in this role get to: Be the expert and lead a team of RTAs: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level/ Abandonment % / Line Adherence / Handling...
- ...Experience with labour modelling (e.g., productivity modelling, task timing and task variance impacts). Mandatory Skills: • Strong... ...timelines Roles & responsibilities: • Serve as an Analyst on the identification and interpretation of trends and insights...
- ...Company Description Sutherland is seeking an attentive and goal-oriented person to join us as a Real Time Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience...
- ...levels, abandonment rates, schedule adherence, and break adherence to ensure operational efficiency. Monitor, track, and document real-time floor activities, ensuring compliance with defined AUX, ACW, breaks, and shift schedules. Utilize WFM and ACD tools such as IEX...
- ...on trust, value, and shared success — we call it One Sutherland . Job Description We are looking for a Lead – Real Time Analyst who thrives in fast-paced environments, has an exceptional eye for detail, and enjoys optimizing performance at scale. If you...
- ...a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over... ...looking for We are looking for an adaptable and analytical Real-Time Analyst to optimize our call center operations. The ideal candidate...
- ...The CSC Operations Real Time Analyst is responsible for multi-site real-time monitoring queue management tracking of schedule adherence and management of resources driven by real time trends to ensure consistency in Service Level performance. Position Responsibilities...
- ...service excellence. Scope of Work: Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.... ...assigned. About You: At least 1-2 year experience as Realtime Analyst in BPO industry Must be a College Graduate Experience...
- ...career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Real Time Analyst do You are responsible for intraday performance management and you are responsible for forecast achievement service level...
- Your potential has a place here with TTEC's award-winning employment experience. As a Manager – WFM Real Time working HYBRID in Novaliches City, you'll be a part of bringing humanity to business. #experienceTTEC What You'll Be Doing Do you have a passion for leading...
- ...Job Title: Supervisor, WFM Real Time Management (Davao) Job Description: The WFM Supervisor will be responsible for the supervision... ...internal policies and procedures, support operations and RTA analysts in identifying trends, providing input on metric improvements,...
- ...knowledge of workflow or performance management tools. Minimum Qualifications Monitor live operations and adjust staffing in real-time. Track performance metrics and service levels. Coordinate with teams to resolve issues fast. Optimize workflows for client...
- ...Key Responsibilities: Monitor real-time call volumes agent availability and adherence to schedules. Analyze and respond to deviations in performance metrics such as service levels occupancy and average handle time (AHT). Collaborate with team leaders and supervisors...
- ...their insights to gather data about products and offerings customer care can have a strategic role in growing a business. Real-Time Analyst The primary role of the Real Time Analyst is to manage and/or balance service levels for the company across all internal and...