Quality Auditing Analyst
Full-time
Synlink Recruitment Outsourcing Co. Inc.
Qualification:
• High school graduate and above; certification in medical billing or healthcare compliance is a plus.
• 3–5 years of experience in US medical billing, with at least 1–2 years in a quality/auditing role.
• Strong knowledge of CPT, ICD-10, HCPCS codes, and payer-specific billing rules.
• Experience in a call center environment with exposure to call quality metrics (e.g., AHT, FCR, CSAT).
• Excellent analytical, documentation, and communication skills.
• Proficiency in MS Excel, audit tools, and billing platforms.
Responsibilities:
Quality analysts are responsible for overseeing and measuring all customer-related interactions to ensure that they meet the standards that have been set out by the organization. By doing this, they help ensure customer satisfaction and maximize revenue.
Vacancy posted a month ago
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