Quality Auditing Analyst
Full-time
Synlink Recruitment Outsourcing Co. Inc.
Qualification:
• High school graduate and above; certification in medical billing or healthcare compliance is a plus.
• 3–5 years of experience in US medical billing, with at least 1–2 years in a quality/auditing role.
• Strong knowledge of CPT, ICD-10, HCPCS codes, and payer-specific billing rules.
• Experience in a call center environment with exposure to call quality metrics (e.g., AHT, FCR, CSAT).
• Excellent analytical, documentation, and communication skills.
• Proficiency in MS Excel, audit tools, and billing platforms.
Responsibilities:
Quality analysts are responsible for overseeing and measuring all customer-related interactions to ensure that they meet the standards that have been set out by the organization. By doing this, they help ensure customer satisfaction and maximize revenue.
Vacancy posted more than 2 months ago
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