Quality Analyst
Full-time
RC Low Human Resource Consultancy OPC
We are looking for a Quality Analyst (QA) to join our growing BPO team in Pasig City . This role is responsible for ensuring consistent service quality across customer interactions and supporting continuous improvement of agent performance.
What You’ll Do
- Monitor and evaluate calls, chats, and emails
- Score agent performance using QA scorecards
- Provide feedback and coaching support
- Identify errors, trends, and process gaps
- Ensure compliance with quality standards
- Support Operations in improving customer experience
- Prepare basic QA reports
Qualifications
- At least 1 year experience as QA in a BPO setting
- Open to undergraduate candidates
- Experience in voice accounts preferred
- Strong attention to detail
- Good communication skills
- Willing to work onsite in Pasig City
- Willing to work night shift
Why Apply
- Competitive compensation package (Basic salary + 6k allowance + 10% ND)
- Stable BPO environment
- Career growth opportunities in QA & Operations
- Work with high-performing teams
Location: Pasig City (Onsite)
Schedule: Night Shift
Industry: BPO / Customer Experience
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Quality Analyst in Pasig vacancy
- ...looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to maintain the quality of our products/services through rigorous testing, analysis, and process improvements. This person will have at least 1 years’...
- ...Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements,... ...PH Registered Nurse license ~ Minimum 2 years of Quality Analyst experience in a US Healthcare account (Prior Authorization or...
- ...We are seeking a detail-oriented and proactive Quality Assurance Specialist to join our team. In this role, you will be responsible for evaluating and assessing the quality performance of call interactions between our team and existing or potential customers. You will...
- ...As a Quality Assurance Specialist , you will be required to take calls, become familiar with account-specific processes, and monitor... ...team and improve overall service quality. At least 1-2 years experience as a quality analyst. At least High school graduate...
- ...emergency response, education, health, livelihoods, and climate resilience. We are looking for a skilled PeopleSoft Quality Assurance Analyst to join our team. In this role, you will play a critical part in ensuring the reliability and performance of our PeopleSoft...
- ...Analyze customer interactions to assess quality and adherence to standards. Provide feedback and guidance to team members for performance improvement. Prepare and present quality reports to management. Identify trends and suggest corrective actions to enhance...
- ...looking for a highly creative and detail-oriented Graphic Designer / Print Production Artist who can transform client briefs into high-quality visual materials while ensuring accuracy, consistency, and timely delivery. The ideal candidate has strong experience in print...
- ...Design Quality Analyst Role and responsibilities • Understands the brief and design requirements from clients / stakeholders • Ensures accuracy of design output based on standards of quality and excellence • Artworks / proofs-to-edit / proofreads design materials...
- ...live in dignity and security. About the Role We are looking for a detail-oriented and highly analytical HR Systems Quality Assurance Analyst to join our People & Culture team. This role is critical in ensuring the performance, reliability, and security of HR...
- ...Conduct quality audits of US medical billing processes to ensure compliance with healthcare regulations. Review and analyze coding practices including CPT, ICD-10, and HCPCS codes. Provide feedback and training to staff based on quality audit findings. Maintain...
- ...firsthand our dedication to supporting People First. What does a Quality Supervisor do? Think of yourself as someone who provides... ...mentorship, guidance, and career development advice to TaskUs' Quality Analysts. Imagine yourself going to work with one thing on your mind:...
- ...Work Setup: ONSITE (Pasig) Work Schedule: AU DAYSHIFT Australian Mortgage Lender is seeking a technically skilled Data Quality Specialist to join our Manila team. This role will focus on diagnosing, resolving, and preventing data quality issues, which is critical...
- ...RBS Software Solutions is seeking a detail-oriented QA Engineer to oversee the quality assurance lifecycle of our enterprise-grade systems. This role is responsible for ensuring the reliability and functional integrity of mission-critical platforms through a strategic...
- ...Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy,...
- ...Assist in maintaining quality standards and processes. Conduct regular inspections and audits of products and processes. Document and report quality issues to management. Support the development and implementation of quality improvement initiatives. Collaborate...
- ...Internal 1. Assist in conducting internal quality checks and process audits. 2. Document and report findings, discrepancies, or deviations from internal standards. 3. Support the development and maintenance of QA policies and procedures. 4. Help identify areas for...
- ...The Quality Management Representative (QMR) is responsible for overseeing, implementing, and maintaining the organization’s Quality Management System (QMS) in compliance with regulatory and industry standard. The QMR ensures that all processes—from live receiving, dressing...
- ...Responsibilities: Conduct quality reviews of work requests on a sampling basis and document any adverse feedback received. Identify and recommend process improvements based on recurring trends and findings from quality reviews. Collaborate with Quality and Risk...
- ...of the collection team comply with industry regulatory requirements and internal compliance policies of the company. Record the quality inspection results, count the types and quantities of non-conforming items. University degree or above, preferably in finance, law...
- ...professional growth through the development of professional skills and have the dedication to achieve such advancement. Our Video Game Quality Assurance Team works with some of the most well-known and highly rated PC and Mobile video games in the world, testing every...
- ...The Quality Auditor – Home Health Coding is responsible for performing audits of home health documentation to ensure coding accuracy, OASIS alignment, and regulatory compliance. This role plays a key part in optimizing reimbursement, reducing compliance risks, and enhancing...
- JOB SUMMARY The primary purpose of this position is to ensure that the company is operating based on BSP Rules and Regulation and the company appraisal standards on jewelry, gadgets, forex and other services are being implemented in all branches and that all assessments...
- ...Job Summary The Operations Associate - Training & Quality is assigned to facilitate daily training programs, prepare and designs training materials, conducts side by side audits/coaching, conducts mystery shopper and blind audits, conducts the monthly assessments of new...
- ...Manage a team of 5-10 SQ TLs spread across different LOBs. Coach, guide, and support Quality & Process Improvement teams to perform defined quality improvement tasks. Prioritize and allocate improvement projects based on internal and external quality data. Conduct...
- ...ROLE OVERVIEW As a Billing Analyst, you will lead the billing process as part of the finance team, reporting to the Controller. You will implement new customer billing launches, ensure accurate invoicing and maximum revenue capture, and help resolve billing issues...
- ...Quality Assurance Manager – Content Moderation / AI Campaign Permanent / Full-Time Job Summary: We are seeking an experienced... ...efficiency Team Management & Coaching Lead a team of QA analysts and evaluators, providing training, coaching, and feedback to maintain...
- ...on Computer Engineering Courses SKILLS REQUIREMENT Can Interpret Engineering drawings Knowledge on Equipment present in the production area. Computer literate (OFFICE Applications) EXPERIENCE REQUIRED ~ With Experience in Quality Control Inspection...
- ...actually excites you? Our client is seeking an experienced Quality Engineering Test Lead to lead a team of QA professionals supporting... .... Collaborate with Product & Project Managers, Business Analysts, Architects and Developers. Participate in Sprint reviews and...
- ...Must be with experience as Quality Assurance Manager With Strong leadership, communication and analytical skills Over-all in charge in the implementation of programs geared towards the enhancement of guard’s performance/competence such as security training, day and...
- ...Work Setup: ONSITE (Pasig) Work Schedule: AU DAYSHIFT We are seeking a skilled Security Analyst reporting to our Group Head of Technology that will play a critical role in protecting our organization’s information systems and data. This position will be responsible...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Quality Analyst. Be the first to apply!
