Mandarin Customer Care Specialist
Full-time
J-K Network Services
Company Profile: One of the fastest-growing Contact Center firms in the Philippines that supports big companies, such as multinational corporations. Currently, they are partnering with a global multi-regulated Forex and Contract for Difference brokerage company that is looking for a Mandarin bilingual who can support their business.
Position: Mandarin Customer Care Specialist
Company Industry: BPO Company (Global Forex Trading Account)
Work Location: Ortigas, Pasig City
Work Schedule: Midshift Schedule (3pm-12am)
Salary: Php 80,000 - Php 100,000
Work Set Up: Work at home
BENEFITS :
- 13th Month Pay
- Government Mandated Benefits
- Vacation leave and Sick leave
- HMO with dependents
- Other allowance
REQUIREMENTS OF THE JOB:
- Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English.
- Open to Bachelor’s graduates and undergraduates in any course are welcome to apply.
- Having Customer Service experience is a big advantage.
- Having BPO experience is a big plus.
- Having strong communication and problem‑solving skills.
RESPONSIBILITIES OF THE JOB APPLICATION:
- Mandarin Customer Care Specialist is responsible for responding promptly to client inquiries via live chat, email, and other support channels.
- Assist clients with website navigation, account registration, verification, and login issues.
- Address onboarding-related inquiries via live chat, email, and ticketing systems in a timely and professional manner.
- Maintain a smooth and positive onboarding experience to improve activation and early client engagement.
- Provide clear guidance on trading platforms, tools, and basic product information available on the website.
- Support clients with deposit, withdrawal, and transaction-related concerns, ensuring accuracy and compliance.
- Assist clients with technical issues related to website access, platform performance, or user errors, escalating when necessary.
- Ensure accurate documentation of client interactions and updates in CRM or support systems.
- Educate clients on website features, security practices, and account management procedures.
- Handle complaints or concerns professionally, aiming for timely and effective resolution.
- Collaborate with internal teams (Technical, Compliance, Finance) to resolve complex client issues.
- Maintain high standards of customer satisfaction while adhering to company policies and regulatory requirements.
RECRUITMENT PROCESS: (Online Interviews via Microsoft Teams)
- Paper Screening
- Initial Screening with the HR
- Client Interview and Language Assessment
- Final Interview
- Job Offer
Vacancy posted 19 hours ago
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