Customer Support Specialist (Remote)

We’re hiring a Customer Support Specialist to support US-based HVAC businesses by handling customer inquiries, scheduling, and service coordination. You’ll play a key role in ensuring customers receive timely, professional support while helping operations run smoothly behind the scenes.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat
• Schedule service calls, maintenance visits, and emergency requests
• Manage work orders and dispatch coordination
• Enter and update customer and job information in systems
• Process payments and issue purchase orders when needed
• Resolve customer concerns and ensure a positive experience
• Coordinate with internal teams and contractors

Requirements

• Strong English communication skills (spoken and written)
• Experience in customer service (calls, email, and chat support)
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving and customer-handling skills
• Comfortable using systems and learning new tools
• Highly organized and reliable

Nice to Have (Not Required)

• Experience in HVAC or service-based industries
• Experience with CRM or ticketing systems (Zoho, Zendesk, etc.)
• Experience handling scheduling or dispatch

Work Setup

• Full-time, remote (work from home)
• 8–8.5 hours per day, 5 days per week
• US time zone schedule

Important Note

We’re looking for candidates who are reliable, proactive, and able to communicate professionally with US-based customers and teams.