Travel Account BPO Trainer (Expedia) | IGT/WNS Preferred | Urgent Hiring
Full-time
Gratitude Jobs Ahead HR Inc
Travel Account BPO Trainer (Expedia) | IGT/WNS Preferred | Urgent Hiring
Location: MOA / McKinley – Onsite
Salary: Open
Job Summary
We are looking for an experienced BPO Trainer for a Travel Account (Expedia) to deliver new hire and refresher training programs. The role involves facilitating training sessions, improving agent performance, and ensuring operational readiness for customer service teams.
Key Responsibilities
- Deliver training for new hires and existing agents.
- Facilitate product, process, and soft skills training.
- Conduct training using presentations, manuals, and learning tools.
- Coordinate training schedules with operations.
- Assess trainee performance and provide coaching.
- Improve training materials based on process updates.
- Work with QA and Operations to improve agent performance.
Qualifications
- BPO Training experience required
- Travel account experience preferred (Expedia highly preferred)
- IGT or WNS experience is a strong advantage
- Excellent facilitation and communication skills
- Experience delivering classroom or virtual training
Vacancy posted 12 hours ago
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