Trainer (Telco Account) - BPO
Full-time
Gratitude Jobs Ahead HR Inc
Hiring Trainer Telco Account BPO
Location On site Taguig
Shift Shifting schedule
Employment Type Full time
Headcount 2
Start Date April 17 2026 or ASAP
Salary Package 35000 to 40000 basic plus 2000 allowance
About the Role
Are you passionate about developing people and driving performance We are looking for a dynamic Trainer to lead training initiatives for our Telco account You will play a key role in onboarding upskilling and coaching employees to achieve operational excellence in a fast paced BPO environment
Key Responsibilities
- Training and Development
- Deliver engaging training sessions for new hires and tenured agents
- Facilitate onboarding programs covering company and client policies telco processes and tools communication and call handling techniques
- Provide floor support and coaching to improve performance
- Continuously enhance training materials and delivery methods
Compliance and Program Management
- Ensure adherence to company and client compliance standards
- Update training modules based on process or policy changes
- Maintain training documentation and learning resources
Collaboration and Reporting
- Work with Operations and Leadership to identify skill gaps
- Track trainee progress and maintain accurate reports
- Support other sites when needed
Qualifications
- At least 2 years Trainer or Team Leader experience in a Telco account BPO setting
- Open to High School or SHS graduates or Bachelors degree holders
- Strong communication facilitation and presentation skills
- Analytical and problem solving abilities
- Experience in coaching and performance improvement
- Willing to work onsite in Taguig on a shifting schedule
- Open to Filipino or local applicants only
Vacancy posted 22 days ago
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