Support Engineer - Technical Customer Service Support (Remote PH) - 4635594140
Somewhere
Job Title: Support Engineer (Technical Customer Support)
Location: Remote | Type: Full-Time
The Opportunity
We are seeking a technically skilled and customer-focused Support Engineer to join our client's remote team. This is a vital role where you will be the bridge between the customer and the product, acting as a trusted technical expert and problem-solver. You will be responsible for diagnosing and resolving complex technical issues, ensuring a positive and seamless customer experience.
The ideal candidate is a natural troubleshooter with excellent communication skills, who thrives on helping users get the most out of a technical product.
Key Responsibilities
Technical Troubleshooting: Investigate, diagnose, and resolve a wide range of technical customer issues related to our client's platform, including bugs, configuration problems, and integration challenges.
Customer Communication: Serve as a primary point of contact for technical support inquiries via email, chat, and ticketing systems (e.g., Zendesk, Jira Service Desk, Intercom).
Bug Escalation: Replicate and document software bugs with clear, detailed information for the engineering team to ensure a swift resolution.
Knowledge Base & Documentation: Create and maintain technical documentation, including knowledge base articles, tutorials, and FAQs, to empower users to self-serve.
Product Feedback Loop: Gather and relay customer feedback and insights to the product and engineering teams to contribute to continuous product improvement.
Ticket Management: Own customer issues from initial report to final resolution, ensuring timely updates and maintaining a high level of customer satisfaction.
What You Bring
- Experience: 2+ years of experience in a technical support, application support, or similar customer-facing technical role, preferably in a SaaS or software environment.
- Technical Aptitude: A strong ability to understand complex software, troubleshoot technical issues, and learn new technologies quickly.
- Communication Skills: Exceptional written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
- Problem-Solving: A logical and analytical approach to problem-solving, with a keen eye for detail.
- Empathy: A patient and empathetic demeanor, with a genuine desire to help customers succeed.
- Tools: Experience with help desk or ticketing software (e.g., Zendesk, Jira, Intercom) is required.
- AI Experience:Â An active, practical interest in AI. You're already using it to work smarter, not just experimenting with it.
- Hands-on Technical Ability:Â Youâre comfortable with code, APIs, and debugging. You've fixed things, not just reported them
Vacancy posted 7 hours ago
Similar jobs that could be interesting for youBased on the Support Engineer - Technical Customer Service Support (Remote PH) - 4635594140 in Remote vacancy
3 - 4 $ per hour
...CX Service Representative – Deliver Premium Experiences at Aventus... ...Aventus is redefining the customer experience. We are a CX boutique... ...are committed to fostering a supportive and people-first culture—and... ...– USD 3-4 per hour ~100% Remote ~ Work with the most exclusive...Remote job- ...adoption, training, and performance support solutions tailored for the world’s largest... ...We are seeking a smart and talented Technical Support Engineer to join our growing team. This role... ...with a solid foundation in AWS services and infrastructure. Responsibilities...Remote job
1000 - 2000 $
...Venture Smarter Location: Remote Salary: $1,000 - 2,000 per... ...Venture Smarter is seeking a Technical Support Specialist to join our growing... ...solutions to enhance the customer experience. To Apply: Head... ...technologies to enhance customer service. Requirements Proven...- ...Audit Manager (Remote - PH | Independent Contractor | US Hours) Overview We’re looking for an experienced and driven Audit Manager... ...Review audit workpapers, financial statements, and supporting documentation Ensure audits are conducted in compliance with...
- ...Audit Associate (Remote -PH | Independent Contractor | US Hours) Overview Weâre looking for a driven and detail-oriented Audit Associate... ...a fast-paced, global environment. In this role, youâll support audit engagements, work closely with experienced professionals...
- JOB DESCRIPTION Job Title Remote Service Engineer - Hospital Patient Monitoring/Ultrasound Job Description... .... This position is focused on delivering advanced technical service support to our customers, creating experience without equal every day....
30 - 40 $ per hour
...Customer Support Specialists provide specific information regarding the services, products or materials offered by a company. They answer phones, provide troubleshooting... ...Specializations Customer Service Apply for this Customer Support Specialist (Remote / On-site) position...Remote jobMinicon Company
Remotemore than 2 months ago- ...We’re seeking an exceptional Technical Support Engineer to join our Customer Experience team. This isn’t your typical support role: you’ll be solving complex... ...empathy Comfortable working independently in a remote environment Availability to work North American...Remote job
- ...Manager, Level 2 Technical Support About the Role Arch Systems is... ...delivering that promise to customers every day. We're looking for... ...their sleeves to mentor Support Engineers, solve hard problems, and... ...Arch's mission and growth. Remote-First Flexibility: Embrace...Remote job
3500 $
...comprehensive range of services, from business... ...looking for a proactive and customer-focused individual to... ...Customer Success and Support Specialist. In this role... ...relationships. Location: Remote Monthly Salary: $3,... ...product inquiries, technical issues, and general inquiries...- ...NOTE: This is a remote position located in Philippines - pan Philippines. Cloverleaf... ...Care has an immediate opening for a Customer Service Representative with 3+ years experience... ...hire a customer service professional to support our growing needs with scheduling...Remote job
- ...Customer Support Specialist at Alt Legal (Remote) Location: Remote Only The Company: Alt Legal is a fast-growing SaaS-based legal technology company... ...driven responses and training. Provide exceptional service to clients in order to help support the Customer...Remote job
- ...Alphanumeric is hiring a (English speaking) Customer Service - Level 1 Agent (Remote based in the Philippines - permanent project)to work supporting one of the biggest Pharma companies in... ...and stakeholders, providing essential technical and operational support that directly...Remote job
- ...Position Overview: The HubSpot Technical Support Specialist is responsible for addressing and resolving day-to-day issues, technical... ..., and workflows to support marketing, sales, and customer service operations. The ideal candidate is a proactive problem solver...Remote job
- ...hiring a (English speaking) Customer Helpdesk Analyst (Remote based in the Philippines... ...project)to work supporting one of the biggest Pharma... ...with a passion for customer service, who are able to problem-... ...stakeholders, providing essential technical and operational support...Remote job
- ...for a skilled Software Support Engineer to join our team... .... This role is fully remote and focuses on delivering... ...support for our customers’ power users and administrators... ...Provide first-class technical support for end users... ...improving user self-service experience....Remote job
- ...We are looking for a detail-oriented and proactive Technical Operations Support/Coordinator to support our client's operational processes during US daytime hours (Philippines night shift) . This role is primarily operational and client-facing, focused on ensuring continuity...Remote job
- ...accuracy, and care Resolve customer concerns efficiently while maintaining a high standard of service quality Accurately document... ...weekly performance targets Support the operations team during high... ...and fully dependable in a remote work setup WHAT WE OFFER...Remote job
45000 Php
...Full-Time Virtual Assistant: Customer Support Client Industry: Varies (E-commerce, Service-Based Businesses, Membership Platforms, Property Management, Marketing... ...Type: Full-Time (40 hours/week) Work Setup: Remote Timezone: North America (varies by client) Salary...Remote job- ...Work Arrangement: Remote Work Schedule: US Daytime / PH Night Hours Location: Remote... ...Operations Coordinator to support U.S daytime operations during... ...in operations, customer support, project coordination... ...environment is a plus Technical Skills Proficiency with...Remote job
- ...operations software for service businesses. We... ...revenue for our customers. As we pivot and... ...rebuilding our engineering foundation to move... ...into scalable technical solutions, particularly... ...pipelines that support AI functionality... ...this role is remote, it is only open...Remote job
- ...Service Dispatcher & Customer Support Representative Location: Remote (Philippines Preferred) Employment Type: Full-Time Schedule: U.S. Hours (Weekend Availability... ...accuracy Reliability and accountability Technical Skills ServiceTitan (required) CRM and...
- ...FULL TIME REMOTE Position: Customer Service Representative Type of Contract: Independent Contractor Working Hours: Monday to Friday (CST... ...detail-oriented Customer Service Representative to support our growing customer base. You’ll be the first line of communication...Remote job
53 - 70 $ per hour
...We are looking to hire a Customer Service Representative to join our team... ...point of contact, providing support, information, and issue resolution... ...other departments (sales, technical support) to resolve complex... ..., office settings, or remote (work-from-home). Apply for...Remote jobCoating Concepts
Remotemore than 2 months ago- ...Customer Success Associate Location: Manila, Philippines Department: Client Operations Support (COPS) Are you passionate about delivering exceptional client experiences... ...case-related concerns, oversee service delivery, and maintain compliance with...Remote job
- ...pooling for enthusiastic and dedicated Customer Service Representatives to join our remote team. This role involves providing exceptional customer support during night shifts. As a Customer... ...in a fast-paced environment. Technical Proficiency: Comfortable using various...Remote job
- ...We’re seeking a proactive and people-oriented Customer Support & Outbound Sales Specialist to join our remote team. This role combines world-class customer support... ...~2+ years of experience in customer service, with both inbound and outbound communication ~...Remote job
- ...Customer Service & Accounts Receivable Specialist Location: Remote Type: Full-Time Compensation: Competitive Salary + performance-based bonus opportunities... ...We are hiring two remote team members who will support both customer service and accounts receivable...
- ...Position: Customer Service Representative Job Type: Full-Time - 100% Remote Working hours: US Timezone, PST About Our Client: Our client is a mission-... ...every product purchased, a portion is donated to support communities in need, aligning with their core commitment...Remote job
- ...Clerk Assistant Job Description: We are seeking a Staff / Junior Accountant (AP Clerk Assistant)  based in the Philippines to support our U.S.-based accounting team. This role focuses on assisting with Accounts Payable (AP)  functions, including invoice...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Support Engineer - Technical Customer Service Support (Remote PH) - 4635594140. Be the first to apply!
