Customer Service Representative
Full-time
SMDigital
Remote
- Remote job
WHAT YOU'LL OWN
- Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care
- Resolve customer concerns efficiently while maintaining a high standard of service quality
- Accurately document all interactions, updates, and resolutions in the system in real time
- Coordinate with internal operations teams to ensure seamless case handling and follow-through
- Identify recurring issues and escalate patterns to supervisors proactively
- Meet and consistently maintain daily and weekly performance targets
- Support the operations team during high-volume periods with flexibility and a solutions-first mindset
- Uphold company policies, compliance standards, and quality guidelines in every interaction
WHO YOU ARE
- 3+ years of experience in a customer service or call center environment (Required)
- Operations-oriented — you understand that consistency, accuracy, and process matter
- A clear, professional communicator — written and verbal, every single time
- Detail-driven and thorough when documenting cases and following through on commitments
- Calm under pressure and able to manage high call volumes without compromising quality
- A reliable, accountable teammate who shows up consistently and takes ownership of their work
- Tech-savvy and comfortable navigating multiple systems and tools simultaneously
- Flexible with shifting schedules and fully dependable in a remote work setup
WHAT WE OFFER
- Full-time remote work with a complete WFH support program
- Maxicare HMO + PhilHealth coverage
- SIL, PTO, and a special birthday leave
- Paid vacation leave
- Zero-interest employee loan program
- Performance bonuses and merit-based recognition
- Monthly Gen Pow-Wows and team engagement events with prizes
- Arvios Leadership Development Academy and workshop programs
- Monthly 1-on-1 touchbase calls with your HR partner
HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
- Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
- For Windows users: Windows 11 OS is required
- Noise-Cancelling Headset
- Dual Monitor is mandatory
- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
Vacancy posted 18 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Remote vacancy
- ...FULL TIME REMOTE Position: Customer Service Representative Type of Contract: Independent Contractor Working Hours: Monday to Friday (CST Timezone) &##127758; Work from any corner of the world and be a part of the #remoteworkrevolution!! About the Company...Remote job
3 - 4 $ per hour
...CX Service Representative – Deliver Premium Experiences at Aventus Who We Are Aventus is redefining the customer experience. We are a CX boutique, based in Charleston, SC, built to serve premium e-commerce brands with exceptional service, deep brand integration,...Remote job- ...Position: Customer Service Representative Job Type: Full-Time - 100% Remote Working hours: US Timezone, PST About Our Client: Our client is a mission-driven beauty brand that believes beauty goes beyond skin deep. They specialize in creating high-performance...Remote job
- ...This is a remote position located in Philippines - pan Philippines. Cloverleaf Care has an immediate opening for a Customer Service Representative with 3+ years experience for our Operations group. This is a remote position ***located in Philippines - pan Philippines...Remote job
7 - 7.5 $ per hour
...our values— Trust, Transparency, Communication, and Unparalleled Service —guide everything we do. We believe trust is the foundation of... ...minimum experience in hospitality, short-term rentals, or customer service required (Airbnb, VRBO, or hotel experience preferred)...Remote job- ...values excellence and professional growth. Job Overview We are actively pooling for enthusiastic and dedicated Customer Service Representatives to join our remote team. This role involves providing exceptional customer support during night shifts. As a Customer...Remote job
- ...Job Title: Support Engineer (Technical Customer Support) Location: Remote | Type: Full-Time The Opportunity We are seeking... ...inquiries via email, chat, and ticketing systems (e.g., Zendesk, Jira Service Desk, Intercom). Bug Escalation: Replicate and document...
260 Php per hour
...Virtual Assistant (Business Support) Client Industry: HVAC Services / Home Maintenance Employment Type: Part-Time: 20hrs/week (with... ...Summary We are seeking a highly reliable, organized, and customer-focused Virtual Assistant to support the day-to-day administrative...Remote job4 $ per hour
...Join the Aventus Team! We are Aventus — a boutique customer experience BPO headquartered in Charleston, South Carolina, with over... ...industry. Check us out: ( We are seeking a Sales Development Representative (SDR) to help execute our growth strategy and expand Aventus'...Remote job- ...white-labeled tutoring solutions with full tutor management. Our services cover K-12 English and Math, Adult/Corporate English, and high... .... Proposal Creation : Collaborate with the team to create customized proposals tailored to the specific needs of potential clients....
- ...Sales Representative (Home Improvement Services) – Fully Remote | PST Hours | Contractor Looking for someone who knows how to follow up, handle objections, and close deals — not just talk to customers. A Hiring Group is searching for a Sales Representative on behalf...Remote job
- ...Title: Service Operations Analyst (Pod) Reports to: Team Lead, Service Operations Department: Service Operations Location: Remote... ..., thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary,...Remote job
- ...WHAT YOU'LL OWN Prospect, qualify, and engage potential clients for Arvios' premium staff augmentation services Educate prospects on the benefits of our embedded partnership model with clarity and conviction Set high-quality discovery calls for our CEO — your...Remote job
- ...Uphold data privacy, compliance standards, and professionalism at every touchpoint WHO YOU ARE ~3+ years of experience in a customer service, call center, or client-facing role (Required) ~ Fluent in both English and Spanish — written and verbal (Required) ~...Remote job
10 - 14 $ per hour
...merchandise solutions for businesses and events. As a Sales Representative, you'll use outbound calls and emails to build a pipeline of... ..., and driving continued growth through exceptional service and strategic support. Responsibilities • Engage in...Remote job- ...Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at... ...where you come in! Job Description We’re looking for a Customer Success & Growth Manager to support members throughout their...Remote job
6 $ per hour
...fast-moving startup environment. The Business Development Representative will be primarily responsible for all activities related to... ...impact on day one by learning our systems and processes and customizing them for their own success. Our organization places particular...Remote job- ...a U.S.-based dermatology group looking to hire a full-time IT Service Desk Lead based in the Philippines. This is a remote and direct... ..., and develop helpdesk staff to improve technical skill sets, customer experience, and team engagement Establish, document, and...
- ...Family Office Investment Services Manager About the Role FSM seeks a CFA Charterholder to lead investment services delivery — and directly manage capital — across a growing roster of ultra-high-net-worth client families. This role carries a dual mandate: you are...Remote job
10 - 14 $ per hour
...you a driven, confident, and competitive self-starter who thrives on taking full ownership of your results? As a Remote Sales Representative, you'll focus on generating new business through a mix of warm inbound leads and targeted outbound outreach. HighGrowth.io...Remote job3500 $
...both effective and ethical. We offer a comprehensive range of services, from business strategy and legal consultancy to market entry and... ...Venture Smarter is looking for a proactive and customer-focused individual to join our team as a Customer Success and Support...45000 Php
...Full-Time Virtual Assistant: Customer Support Client Industry: Varies (E-commerce, Service-Based Businesses, Membership Platforms, Property Management, Marketing Agencies, and more) Employment Type: Full-Time (40 hours/week) Work Setup: Remote Timezone: North...Remote job- ...FULL TIME REMOTE Position: Business Development Representative Type of contract: Independent contractor The Role: This is not your average BDR role. We’re looking for people who write exceptionally well, work hard, and take pride in doing things manually...Remote job
- ...We seek a highly motivated and experienced Sales Development Representative (SDR) with a strong background in Enterprise sales to join our client’s team. As an SDR, you will be critical in generating leads, driving pipeline growth, and helping convert prospects into long...Remote job
- ...Title: Admin, Service Operations Reports to: Team Lead, Service Operations Type: International Contractor, Remote 9:00 AM -... ...( thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive...Remote job
- ...are seeking an organized, proactive, and client-focused Client Services Manager to act as the primary liaison between our company and... ...field. Proven experience (1-3 years) in a client-facing role, customer service, or account coordination. Core Competencies:...Remote job
- ...are seeking a highly motivated and experienced Senior Sales Representative to join our team. The ideal candidate will have a proven track... ...features, benefits, and value propositions of the product or service. Use persuasive communication skills to address prospect...Remote job
- ...We’re seeking a proactive and people-oriented Customer Support & Outbound Sales Specialist to join our remote team. This role combines... ...Requirements ~2+ years of experience in customer service, with both inbound and outbound communication ~ Experience in...Remote job
- ...As a Sales Representative at CrewBloom, you will be an essential part of our sales team, responsible for driving the initial stages of the... ...and initiatives Continuously learn about our products and services to confidently convey their value to prospects...Remote job
- ...Make a difference. Be happy. Grow your career. IT Service Desk Agent I The IT Service Desk Agent provides level 1 support to organizations... ...Providing a high level of professionalism and customer service Serving as first point of contact for end users seeking...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
