CSR Airline
Full-time
Gratitude Jobs Ahead HR Inc
Description - Provide exceptional customer service to airline passengers via phone, email, and in-person interactions.
- Assist customers with inquiries related to flight bookings, changes, and cancellations.
- Resolve complaints and issues in a timely and effective manner.
- Facilitate the sales pipeline by promoting airline services and upselling additional products.
- Collaborate with team members to ensure a seamless customer experience.
Requirements
- Educational Qualifications: Bachelor’s degree or equivalent experience in a relevant field.
- Experience Level: 1–3 years of experience in customer service, preferably in the airline industry.
- Skills and Competencies: Proficiency in the English language; strong customer service and interpersonal skills.
- Qualities and Traits: Excellent problem-solving abilities and a positive attitude towards challenges.
- Working Conditions: Ability to work flexible hours, including evenings, weekends, and holidays as per flight schedules.
Vacancy posted 21 days ago
Similar jobs that could be interesting for youBased on the CSR Airline in Cebu vacancy
- ...Equipped to handle all general reservations and deal with changes to all reservations Process refunds to passengers and answer general airline and reservation queries Handle mileage plus reservations and queries Ensure accurate documentation of customer profiles/...
- ...Location: IT PARK, LAHUG, CEBU CITY Schedule: NIGHT SHIFT/ SHIFTING SCHEDULE Take your career to new heights! Join our growing Airline Support team and be part of an exciting, fast-paced environment where you help travelers experience smooth and stress-free journeys...
- ...We are looking for enthusiastic and customer-focused individuals to join our Airline Account. As a Customer Service Representative, you will assist passengers with inquiries related to flight bookings, schedule changes, baggage concerns, and other travel-related services...
- ...Customer Service Representative – Airline Account Location: Cebu City (Onsite) As a CSR for our Airline Account, you will handle customer concerns related to flights, bookings, reservations, and travel policies. You will assist passengers with itinerary changes,...
- ...Handle airline reservation inquiries including bookings, changes, and cancellations while assisting customers with flight details, fares... ...Senior High School or College Graduate At least 6 months of CSR (BPO) experience Excellent verbal and written communication skills...
- ...Assist customers in navigating airline and healthcare services. Provide excellent customer service and address inquiries effectively. Utilize Salesforce to manage customer interactions and sales processes. Collaborate with team members to ensure a seamless customer...
- ...We are urgently hiring Customer Service Representatives for our premium International Airline Account ! Key Responsibilities: Respond to customer inquiries and provide accurate information about flights, bookings, cancellations, rebookings, and travel policies Process...
- ...As a Customer Service Representative for our Airline Account, you will handle inbound customer inquiries via phone, email, and chat, assisting passengers with flight bookings, changes, cancellations, baggage concerns, and other travel-related concerns. You will deliver...
- ...Location: IT PARK, LAHUG CEBU CITY About the Role As a CSR, you'll support international airline passengers with bookings, inquiries, and solutions — all from a modern, air-conditioned office (with night/day shifts available). What You'll Do Handle inbound...
- ...your career to new heights! Join our team and assist customers with travel-related inquiries, bookings, flight changes, and general airline support while delivering excellent customer service. Role Overview: Provide customer assistance through calls, chat, or...
- ...Ensure accurate billing and transactions 4. Answer travel-related inquiries Provide details about flights, baggage, policies, and airline services Assist with mileage/loyalty program concerns 5. Handle customer complaints & resolution Address concerns...
- Description Respond to customer inquiries via phone, email, and chat in a professional manner. Provide accurate information regarding products and services to enhance customer satisfaction. Document customer interactions and maintain detailed records of conversations...
- ...Description Manage and maintain relationships with travel and airline accounts. Assist clients with booking and travel arrangements using GDS systems. Provide exceptional customer service and support throughout the travel process. Resolve any issues or discrepancies...
- Job Responsibilities: Assist customers with flight bookings, cancellations, and rebooking Provide information on flight schedules, baggage policies, and travel requirements Handle customer inquiries and resolve concerns in a timely and professional manner Ensure...
- We are looking for enthusiastic and motivated individuals to join our growing team as Customer Service Representatives. If you have strong communication skills and a passion for helping customers, we encourage you to apply! Job Responsibilities: Handle customer inquiries...
- ...Ready to take your career to new heights? Join our team as a Customer Service Representative (CSR) for a leading Airline Account , where you’ll play a vital role in assisting passengers and ensuring smooth travel experiences. If you have strong communication skills,...
- ...We are currently looking for Airline Service Representatives to join our team and support our esteemed international airline client. This is a great opportunity for individuals who are passionate about customer service and want to grow in the BPO industry. Key Responsibilities...
- ...Equipped to handle all general reservations and deal with changes to all reservations Process refunds to passengers and answer general airline and reservation queries Handle mileage plus reservations and queries Able to make a service recovery in the event the agent...
- ...experience Willing to work onsite in Cebu City Willing to work night shifts / shifting schedules (common for international airline accounts) Main Responsibilities: Handle inbound & outbound customer calls (global clients) Process refunds, answer inquiries...
- ...Airline Reservation Agent Cebu City | Onsite Caldwell Communication Responsibilities: • Handle travel-related inquiries via phone, email, or chat • Assist clients with bookings, modifications, or cancellations • Provide accurate information on travel options...
- ...As a Customer Service Representative for our premium Airline Account, you'll be the friendly voice assisting passengers worldwide. From booking dream vacations to resolving travel hiccups, you'll ensure every interaction leaves customers smiling and loyal. Responsibilities...
- ...in the exciting world of aviation. We are looking for passionate and articulate individuals to deliver exceptional service to our airline passengers. Job Requirements: Senior High School graduates who completed two years in college with no back subjects under the...
- ...NOW HIRING: CSR – AIRLINE ACCOUNT Location: Cebu IT Park, Cebu City Work Setup: Onsite Application Options: Onsite or Virtual Schedule: Shifting EARN & ENJOY! Salary: Up to ₱25,000 basic (depends on BPO experience) Latest payslip required...
- ...Schedule: Night Shift Role: Handle incoming and outgoing calls from customers worldwide, process refunds, answer questions about airline services, resolve issues on the first call whenever possible, and maintain detailed, accurate records of all reservations. Job...
- Respond to customer inquiries via phone, email, chat, or in person. Provide accurate information regarding products, services, policies, and procedures. Resolve customer complaints and troubleshoot issues efficiently and professionally. Process orders, returns...
- BASIC FUNCTIONS Responsible for answering customer questions and taking care of customer complaints, with the goal of ensuring a positive customer experience. To provide support for the company’s products and services, take order requests, answer questions, and resolve...
11000 - 22000 Php
...Job Description: Customer Service Representative (CSR) Location: Cebu City, Philippines (Cebu IT Park / Cebu Business Park) Work Setup: 100% Onsite Salary Package: ₱11,000 – ₱22,000 / month (Based on account assignment and qualifications) Employment Type: Full...- Handle inbound and outbound customer communications. Address customer concerns with professionalism and empathy. Document customer interactions in the CRM system. Follow up on unresolved issues to ensure resolution. Promote a positive customer experience.
- Qualifications: Fluent in both English and Mandarin (B2 level proficiency) Strong communication and interpersonal skills Willingness to work in a fast-paced environment With or without prior call center experience are welcome to apply Role Overview: ...
- Description Assist customers by providing information and resolving inquiries effectively. Handle customer service calls, emails, and chats in a professional manner. Collaborate with team members to improve customer satisfaction and service efficiency. Maintain...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to CSR Airline. Be the first to apply!
