Airline Reservations (Customer Care Representative)
Full-time
The Hird Corp.
Location: IT PARK, LAHUG CEBU CITY
About the Role
As a CSR, you'll support international airline passengers with bookings, inquiries, and solutions — all from a modern, air-conditioned office (with night/day shifts available).
What You'll Do
- Handle inbound calls, chats, and emails from passengers international regarding flight bookings, changes, mileage redemption, refunds, and travel disruptions
- Provide accurate flight information, process reservations, ticket reissues, and schedule adjustments efficiently
- Resolve complaints and issues professionally while turning frustrated travelers into happy customers
- Upsell airline promotions, ancillaries, and loyalty program benefits
- Maintain detailed records of interactions and meet daily performance targets (AHT, CSAT, quality scores)
- Collaborate with backend teams to escalate complex cases when needed
Who We're Looking For
- At least 6 mos of customer service experience in BPO
- Previous airline, travel, or hospitality account experience is highly preferred but not required — we'll train the right attitude!
- Excellent English communication skills (both verbal & written) is a strong advantage
- Confident computer user — comfortable with multiple systems & typing quickly
- Positive mindset, patient, empathetic, and able to stay calm under pressure
- Amenable to shifting schedules (including graveyard/night shifts) and site-based work
What We Offer
- Competitive salary package
- Attractive performance incentives & monthly bonuses
- Complete government-mandated benefits + HMO on day 1 (with dependents)
- Free meals/snacks during shifts + unlimited coffee/tea
- Career growth opportunities — many of our top performers move into team lead, quality, or training roles
- Fun team events, a supportive, energetic work culture
If you're ready to join one of the most exciting accounts in the industry and deliver world-class service every day, don't wait — message us directly on Bossjob now !
Vacancy posted more than 2 months ago
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