Airline Associate - CSR
Full-time
The Hird Corp.
Location: IT PARK, LAHUG, CEBU CITY
Schedule: NIGHT SHIFT/ SHIFTING SCHEDULE
Take your career to new heights! Join our growing Airline Support team and be part of an exciting, fast-paced environment where you help travelers experience smooth and stress-free journeys.
Job Description
As a Customer Service Representative for our Airline Account, you will assist passengers with flight bookings, schedule changes, ticketing concerns, baggage inquiries, and general travel support. You will provide accurate information and ensure a positive customer experience with every interaction.
Key Responsibilities
- Handle inbound and outbound calls related to airline services
- Assist customers with reservations, rebooking, cancellations, and upgrades
- Provide information on flight schedules, policies, and travel requirements
- Resolve concerns in a professional, timely, and customer-focused manner
- Maintain accurate records of customer interactions
Qualifications
- At least 6 months BPO or call center experience
- College Graduate, 2nd Year College Undergraduate (minimum 4 semesters), or Senior High School Graduate
- Strong English communication and customer service skills
- Willing to work onsite and on shifting schedules, including night shifts
- Experience in airline, travel, or hospitality accounts is a plus
Why Join Us?
- Competitive salary package and performance incentives
- HMO coverage
- Paid training and career growth opportunities
- Supportive and dynamic team environment
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Airline Associate - CSR in Cebu vacancy
- ...We are looking for enthusiastic and customer-focused individuals to join our Airline Account. As a Customer Service Representative, you will assist passengers with inquiries related to flight bookings, schedule changes, baggage concerns, and other travel-related services...
- ...Equipped to handle all general reservations and deal with changes to all reservations Process refunds to passengers and answer general airline and reservation queries Handle mileage plus reservations and queries Ensure accurate documentation of customer profiles/...
- ...As a Customer Service Representative for our Airline Account, you will handle inbound customer inquiries via phone, email, and chat, assisting passengers with flight bookings, changes, cancellations, baggage concerns, and other travel-related concerns. You will deliver...
- We are looking for enthusiastic and motivated individuals to join our growing team as Customer Service Representatives. If you have strong communication skills and a passion for helping customers, we encourage you to apply! Job Responsibilities: Handle customer inquiries...
- ...Description Provide exceptional customer service to airline passengers via phone, email, and in-person interactions. Assist customers with inquiries related to flight bookings, changes, and cancellations. Resolve complaints and issues in a timely and effective...
- ...Customer Service Representative – Airline Account Location: Cebu City (Onsite) As a CSR for our Airline Account, you will handle customer concerns related to flights, bookings, reservations, and travel policies. You will assist passengers with itinerary changes,...
- ...Handle airline reservation inquiries including bookings, changes, and cancellations while assisting customers with flight details, fares... ...Senior High School or College Graduate At least 6 months of CSR (BPO) experience Excellent verbal and written communication skills...
- ...your career to new heights! Join our team and assist customers with travel-related inquiries, bookings, flight changes, and general airline support while delivering excellent customer service. Role Overview: Provide customer assistance through calls, chat, or...
- ...Assist customers in navigating airline and healthcare services. Provide excellent customer service and address inquiries effectively. Utilize Salesforce to manage customer interactions and sales processes. Collaborate with team members to ensure a seamless customer...
- ...Ensure accurate billing and transactions 4. Answer travel-related inquiries Provide details about flights, baggage, policies, and airline services Assist with mileage/loyalty program concerns 5. Handle customer complaints & resolution Address concerns...
- ...Ready to take your career to new heights? Join our team as a Customer Service Representative (CSR) for a leading Airline Account , where you’ll play a vital role in assisting passengers and ensuring smooth travel experiences. If you have strong communication skills,...
- ...We are currently looking for Airline Service Representatives to join our team and support our esteemed international airline client. This is a great opportunity for individuals who are passionate about customer service and want to grow in the BPO industry. Key Responsibilities...
- Description Respond to customer inquiries via phone, email, and chat in a professional manner. Provide accurate information regarding products and services to enhance customer satisfaction. Document customer interactions and maintain detailed records of conversations...
- ...Location: IT PARK, LAHUG CEBU CITY About the Role As a CSR, you'll support international airline passengers with bookings, inquiries, and solutions — all from a modern, air-conditioned office (with night/day shifts available). What You'll Do Handle inbound...
- ...We are looking for motivated and customer-focused Customer Service Representatives (CSR) to handle healthcare-related inquiries. The role involves assisting members with benefits, claims, billing, and general healthcare support while delivering excellent customer experience...
- ...Description Manage and maintain relationships with travel and airline accounts. Assist clients with booking and travel arrangements using GDS systems. Provide exceptional customer service and support throughout the travel process. Resolve any issues or discrepancies...
- Job Responsibilities: Assist customers with flight bookings, cancellations, and rebooking Provide information on flight schedules, baggage policies, and travel requirements Handle customer inquiries and resolve concerns in a timely and professional manner Ensure...
- Description Assist customers with travel-related inquiries and financial transactions. Provide excellent customer service via phone, email, and chat. Resolve customer issues promptly and efficiently. Maintain accurate records of customer interactions and transactions...
- ...As a Customer Service Representative for our premium Airline Account, you'll be the friendly voice assisting passengers worldwide. From booking dream vacations to resolving travel hiccups, you'll ensure every interaction leaves customers smiling and loyal. Responsibilities...
- Description Engage with customers via phone, email, or chat to address inquiries and issues. Provide accurate information regarding products and services to enhance customer satisfaction. Document customer interactions and feedback accurately in the system. ...
- Description Handle customer inquiries and provide high-quality support via phone, email, and chat. Resolve customer complaints efficiently, ensuring customer satisfaction is met. Collaborate with team members to improve service processes and enhance customer experience...
- Description Assist customers with inquiries and provide solutions to their issues. Manage high call volumes while maintaining quality service. Document customer interactions and follow up as necessary. Collaborate with team members to improve customer satisfaction...
- Description Provide excellent customer service and support to clients via phone and email. Handle customer inquiries, complaints, and support questions in a professional manner. Document customer interactions and transactions accurately in the system. Collaborate...
- Description Handle customer inquiries and resolve issues effectively. Provide accurate information regarding products and services. Maintain customer satisfaction through excellent communication and service. Document customer interactions and transactions in...
- Description Respond promptly to customer inquiries via phone, email, or chat. Provide accurate information and solutions to customer issues. Maintain a positive, empathetic, and professional attitude toward customers at all times. Document customer interactions...
- Description Interact with customers to provide information and assistance. Address customer inquiries and resolve issues effectively. Maintain customer records and document interactions accurately. Collaborate with team members to enhance customer service operations...
- Description Assist customers by providing information and resolving their inquiries. Effectively handle calls and maintain high levels of customer satisfaction. Document customer interactions and maintain accurate records in the database. Work collaboratively...
- Description Provide exceptional customer service by responding to inquiries and resolving issues promptly. Communicate effectively with customers through various channels, including phone, email, and chat. Maintain accurate records of customer interactions and...
- Description Deliver exceptional customer service through various communication channels. Assist customers with inquiries, complaints, and product information in a timely manner. Maintain a positive and professional attitude when handling customer interactions....
- Description Provide exceptional customer service and support via phone and email. Assist customers with inquiries, issues, and service requests in a timely manner. Maintain detailed and accurate records of customer interactions. Collaborate with team members...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Airline Associate - CSR. Be the first to apply!
