Operations Manager (HCM Platforms)
Full-time
J-K Network Services
Company Profile: A Global Business Process outsourcing and technology transformation partner that helps firms accelerate their dual transition to a digital and sustainable future while making tangible difference for businesses and society.
Position: Operation Manager (HCM Platform)
Industry: BPO Company
Location: Eastwood, Quezon City
Schedule: Shifting Schedule (Morning, Mid, Night Shift)
Salary: Php 100,000 - Php 120,000 gross
Work Setup: Hybrid Set up (2x a week onsite / 3x from home)
Job Requirements:
- Bachelor’s Degree in any related field
- With at least 7 years in Operations Management.
- With 2 years specifically managing Supervisors or Team Leads.
- Proven track record in launching new BPO accounts or transitions.
- Deep competency in WFM forecasting, capacity planning, and cost modeling.
- Strong executive communication skills for hosting client visits and engagements.
Job Details:
- Lead the launch, stabilization, and pilot readiness of the new account.
- Create SOPs, governance structures, reporting models, and escalation matrices.
- Manage hiring waves, WFM staffing, nesting strategies, and IT readiness.
- Drive calibration rituals and define success metrics (Daily/Weekly/Monthly).
- Manage Associate Managers and Team Leads to exceed SLAs, KPIs, and P&L targets.
- Implement continuous improvement (Lean Six Sigma) to optimize support functions.
- Oversee business continuity and delegate operational objectives to subordinate leaders.
Vacancy posted 21 hours ago
Similar jobs that could be interesting for youBased on the Operations Manager (HCM Platforms) in Quezon City vacancy
- ...Description Lead and manage the operations team to ensure efficient workflow and productivity. Develop and implement operational strategies that align with organizational goals. Analyze performance metrics and identify areas for improvement. Coordinate with...
- ...and oversee the quality of deliverables; manage team relationships to ensure performance... ...overall goals and deliverables. Establish operational objectives, delegate work, and conduct... ...role(must have ) Experience in supporting HCM accounts(Workday, Kronos, Paychex, ADP,...
- ...Position: Operations -Team Leader- HCM Location: Eastwood, Quezon City Salary: up to 49k package Work set up: On-site Work shift: Shifting... .... Implement and oversee the quality of deliverables; manage team relationships to ensure performance excellence....
- ...Oversee daily operations and ensure delivery of service level agreements... ...expectations Lead and manage Supervisors, Team Leads, and/... ...improvements, and new account or platform launches Prepare and... ...Strong working knowledge of HCM platforms , including but not...
- ...and Customer Satisfaction (CSAT/NPS). Manage the account's budget. This includes monitoring... .... • 7–8 years of related experience in operations management. • Minimum 2–3 years... ...Sigma preferred). • Familiarity with HRIS/HCM, payroll, or SaaS support environments (UKG...
- ...digital solutions to global enterprises. Position: Operations Manager Company Industry: BPO Work Location: Quezon... ...(Lean Six Sigma preferred). ~ Knowledge of HRIS/HCM, payroll, or SaaS support platforms (UKG, ADP, Workday, etc.) is highly desirable. ~ Proven...
- ...planning and strategy as a member of the management team. Manage performance for... ...ensure exceptional performance. Establish operational objectives and delegate assignments to subordinate... ...preferred). ~ Familiarity with HRIS/HCM, payroll, or SaaS support environments (...
- ...We are seeking an experienced SAP HCM Technical Consultant to support SAP Human Capital Management (HCM) initiatives, with a focus on Payroll and Time Management/Timekeeping . The role involves technical development, system integration, enhancements, troubleshooting...
- ...benefits like paid leave and insurance, and engaging work on impactful projects with global companies. About the role The Operations Manager provides strategic and daily leadership for call center and customer service operations. The role ensures strong performance...
- ...The Operations Manager is responsible for the overall management, coordination, and optimization of facility services across assigned customer locations. This role plays a pivotal part in driving strategic initiatives, ensuring operational excellence, and fostering strong...
- ...of the Philippines. OVERVIEW We’re looking for a Panel Operations Manager to lead and optimize our panel and online research... ...Experience: 2–5 years in panel, online research, or digital platform operations. Strong leadership, communication, and analytical...
- ...data Creating periodic reports, such as balance sheets, profit & loss statements, and all other special reports requested by the management Preparing revenue projections and forecasting expenditures to manage the company’s budget Assisting in the computation of...
- ...We are looking for an experienced, hands-on, and business-minded General Manager to take full responsibility for the overall operations and growth of Planeta Play, our indoor pickleball and social venue in Brgy. San Antonio, Quezon City. • Manage daily venue operations...
- ...Job Title: Operations Manager Job Summary: The Operations Manager is responsible for overseeing the daily operations of a company or specific departments within the organization. They ensure that all operational activities run smoothly, efficiently, and cost-effectively...
- ...The Operations Manager is responsible for ensuring that a high standard of service is delivered to clients through the effective and efficient use of strategies and other resources. You must apply a wide range of tools to plan, analyze, and oversee the department’s...
- ...Job Description Position: Operations Manager Department Operations Reports To Operations Director / School President Employment Status Full-Time Job Summary The Operations Manager is responsible for overseeing the school's daily operational...
- ...Description Oversee daily operations to ensure efficiency and effectiveness Develop and implement operational strategies to achieve company goals Manage budgets, reporting, and organizational performance Collaborate with various departments to enhance workflow...
- ...Description Oversee daily operational activities to ensure efficiency and effectiveness. Manage and optimize budgets to enhance profitability. Lead a team of operational staff, providing guidance and support. Develop and implement standard operating procedures...
- ...Description Oversee daily operations and improve operational efficiency within the organization. Develop and implement operational policies and procedures to streamline processes. Manage project timelines and ensure successful completion within budget. Lead...
- ...Job Summary: The Operations Manager is responsible for overseeing daily business operations to ensure efficiency, productivity, and profitability. This role manages staff, improves operational systems, ensures compliance with company standards, and coordinates with internal...
- 1. Operations Oversight Supervise daily operations of all departments to ensure smooth and efficient company performance. Ensure... ..., and overall customer experience. 2. Sales & Profitability Management Monitor daily sales, cost of goods, labor cost, and operating...
- ...Description Oversee daily operations and streamline processes to enhance productivity. Manage a team of operational staff, providing guidance and support to ensure efficient workflow. Implement and monitor key performance indicators to assess the effectiveness...
- ...Oversee daily operations of the restaurant. Manage staff, including hiring, training, and scheduling. Ensure exceptional customer service and satisfaction. Monitor inventory levels and order supplies as needed. Implement and maintain health and safety...
- ...Cleaning Operation Manager Job Function: Cleaning Operation Manager Job Type: Full-time / Part-time / Contract Salary Range: ₱40,000 – ₱45,000 (Negotiable) Benefits: 13th Month Pay, Pag-Ibig Fund, Paid Holidays, PhilHealth, SSS/GSIS Job Overview The...
- ...We are a growing printing, corporate giveaways, and e-commerce operations company handling customized merchandise, bulk printing, B2B corporate... ...online marketplace fulfillment (Shopee, Lazada, TikTok). We manage in-house inventory, warehouse operations, production workflows,...
- ...Description Oversee daily operations of the store ensuring efficient workflow. Manage inventory levels, order supplies, and maintain stock accuracy. Train and develop sales staff to enhance their skills and performance. Implement sales strategies to achieve...
- ...Oversee daily operations to ensure efficiency and productivity. Manage and mentor team members to achieve performance goals. Implement operational policies and procedures. Analyze performance metrics and initiate improvements. Coordinate cross-departmental...
- ...Description Oversee daily operations to ensure efficiency and effectiveness in all processes. Manage team performance, providing necessary coaching and development to improve productivity. Implement and maintain operational policies and procedures to enhance performance...
- ...Retail Operations Manager (Mobile / Consumer Electronics) Responsibilities: 1. Sales Performance Management Develop and implement monthly sales plans to achieve sales targets. Monitor key performance indicators (KPIs) such as sales achievement, ASP, DOS, and installment...
- ...Overseeing Daily Operations: ~ Managing and supervising daily activities within the organization or department. Process Optimization: ~ Identifying areas for improvement, streamlining workflows, and implementing best practices to enhance efficiency....
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Operations Manager (HCM Platforms). Be the first to apply!
