Operations Manager (HCM Platforms)
Full-time
J-K Network Services
Company Profile: A Global Business Process outsourcing and technology transformation partner that helps firms accelerate their dual transition to a digital and sustainable future while making tangible difference for businesses and society.
Position: Operation Manager (HCM Platform)
Industry: BPO Company
Location: Eastwood, Quezon City
Schedule: Shifting Schedule (Morning, Mid, Night Shift)
Salary: Php 100,000 - Php 120,000 gross
Work Setup: Hybrid Set up (2x a week onsite / 3x from home)
Job Requirements:
- Bachelor’s Degree in any related field
- With at least 7 years in Operations Management.
- With 2 years specifically managing Supervisors or Team Leads.
- Proven track record in launching new BPO accounts or transitions.
- Deep competency in WFM forecasting, capacity planning, and cost modeling.
- Strong executive communication skills for hosting client visits and engagements.
Job Details:
- Lead the launch, stabilization, and pilot readiness of the new account.
- Create SOPs, governance structures, reporting models, and escalation matrices.
- Manage hiring waves, WFM staffing, nesting strategies, and IT readiness.
- Drive calibration rituals and define success metrics (Daily/Weekly/Monthly).
- Manage Associate Managers and Team Leads to exceed SLAs, KPIs, and P&L targets.
- Implement continuous improvement (Lean Six Sigma) to optimize support functions.
- Oversee business continuity and delegate operational objectives to subordinate leaders.
Vacancy posted 4 days ago
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