Operations Manager
Full-time
Bravissimo Resourcing Inc.
Responsibilities:
- Own the delivery of Key Performance Indicators (KPIs) such as Service Level Agreements (SLAs), Average Handle Time (AHT), Quality Scores, and Customer Satisfaction (CSAT/NPS).
- Manage the account's budget. This includes monitoring CCI (Contract Controllable Income), reducing "cost-to-serve," and identifying ways to improve margins through automation or process lean-outs.
- Act as the primary point of contact for global clients. You will lead Weekly/Monthly Business Reviews (WBRs/MBRs) to present performance data and strategic roadmaps.
- Work with Workforce Management (WFM) to ensure optimal staffing levels, managing "shrinkage," attrition, and headcount growth.
- Develop and execute "Stay Interviews" and engagement initiatives to keep turnover rates below industry benchmarks.
- Collaborate with HR to interview and select top-tier talent for specialized roles (e.g., Technical Support, Finance & Accounting, or Telco).
- Regularly audit and update SOPs to ensure the team is following the most efficient and compliant workflows.
Qualifications:
- Bachelor’s degree required.
• 7–8 years of related experience in operations management.
• Minimum 2–3 years managing Supervisors, Team Leads, or Associate Managers.
• Experience in Customer Service or similar functions.
• Proven leadership in launching new BPO accounts, transitions, or pilot programs.
• Strong experience in client management, including executive communication and hosting client visits.
• Deep competency in capacity planning, WFM forecasting, and cost modeling needed for a new account.
• Experience in continuous improvement frameworks (Lean Six Sigma preferred).
• Familiarity with HRIS/HCM, payroll, or SaaS support environments (UKG, ADP, Workday, etc.) highly preferred.
• Ability to work with cross-functional teams (Recruitment, Training, Quality, WFM, HR, IT, Facilities) to execute launch objectives.
• Strong analytical and dashboard-building skills; ability to define KPIs, SLAs, and metrics.
• Excellent documentation, compliance awareness, and audit-readiness discipline.
• High executive presence
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the Operations Manager in Quezon City vacancy
- ...Job Description Position: Operations Manager Department Operations Reports To Operations Director / School President Employment Status Full-Time Job Summary The Operations Manager is responsible for overseeing the school's daily operational...
250000 Php
...small and medium-sized businesses (SMBs) by delivering payment solutions that enhance their growth and operational efficiency. We are seeking an Operations Manager who can design and implement the internal backbone of our business. This is a high-impact role...- ...Key Responsibilities Oversee daily business operations and ensure smooth workflow. Manage and coordinate staff, sales, warehouse, delivery, and administrative activities. Monitor inventory, orders, deliveries, and operational costs. Develop and implement policies...
- ...Description Oversee daily store operations to ensure efficient functioning. Manage inventory levels and process orders to maintain stock availability. Lead and motivate team members to ensure high performance and customer satisfaction. Implement store policies...
- ...Cleaning Operation Manager Job Function: Cleaning Operation Manager Job Type: Full-time / Part-time / Contract Salary Range: ₱40,000 – ₱45,000 (Negotiable) Benefits: 13th Month Pay, Pag-Ibig Fund, Paid Holidays, PhilHealth, SSS/GSIS Job Overview The...
- ...Description Oversee daily operations of the store ensuring efficient workflow. Manage inventory levels, order supplies, and maintain stock accuracy. Train and develop sales staff to enhance their skills and performance. Implement sales strategies to achieve...
- ...Job Title: Operations Manager Job Summary: The Operations Manager is responsible for overseeing the daily operations of a company or specific departments within the organization. They ensure that all operational activities run smoothly, efficiently, and cost-effectively...
- ...The Operations Manager is responsible for overseeing daily business operations, improving organizational efficiency, and ensuring company goals are achieved. The ideal candidate possesses strong leadership, organizational, analytical, and communication skills, with the...
- ...Description Oversee daily operations to ensure efficiency and effectiveness in all processes. Manage team performance, providing necessary coaching and development to improve productivity. Implement and maintain operational policies and procedures to enhance performance...
- ...Oversee daily administrative operations to ensure efficiency and effectiveness. Develop and implement operational policies and procedures... ...processes. Coordinate cross-functional projects and manage resource allocation. Monitor and report on departmental performance...
- ...and performance targets ~ Take full ownership of process execution, ensuring smooth delivery and operational excellence ~ Act as a key liaison between Assistant Managers and team members to implement process improvement initiatives that enhance efficiency and...
- ...The Operations Manager is responsible for ensuring that a high standard of service is delivered to clients through the effective and efficient use of strategies and other resources. You must apply a wide range of tools to plan, analyze, and oversee the department’s...
- ...dual transition to a digital and sustainable future while making tangible difference for businesses and society. Position: Operation Manager (HCM Platform) Industry: BPO Company Location: Eastwood, Quezon City Schedule: Shifting Schedule (Morning, Mid, Night...
- ...Description Oversee daily operations to ensure the efficiency of business processes. Develop and implement operational strategies... ...different departments to align operations with company goals. Manage projects using appropriate tools and methodologies to guarantee...
- ...quality products and exceptional after-sales service to our customers across the country. Position: Appliance Customer Service Operations Manager Company Industry: Home Appliances / Consumer Electronics Work Location: Quezon City Work Schedule: 8:30 AM – 5:30 PM...
- ...Job Title: Operations Supervisor Account: German Appliance Brands Salary: Up to 35K Work Setup: Onsite Location: Silver City... ...We are looking for an experienced Operations Supervisor to manage and oversee a team in a BPO environment supporting international...
- ...The Operations Manager is responsible for the overall management, coordination, and optimization of facility services across assigned customer locations. This role plays a pivotal part in driving strategic initiatives, ensuring operational excellence, and fostering strong...
- ...DUTIES & RESPONSIBILITIES Develop, improve and implement operational processes and strategies aligned with organizational goals. Manage projects aligned with operations growth and company advancement and foster communication and collaboration between departments...
- ...Job Summary The Retail Sales Operations Manager is reponsible for directing all sales activities within the Company and ensuring the company's sales growth. The Retail Sales Operations Manager shall be the main point person of the retail operations, and is solely...
- ...benefits like paid leave and insurance, and engaging work on impactful projects with global companies. About the role The Operations Manager provides strategic and daily leadership for call center and customer service operations. The role ensures strong performance...
- ...Oversee daily operations and ensure delivery of service level agreements (SLAs), KPIs, and client expectations Lead and manage Supervisors, Team Leads, and/or Associate Managers, providing direction, coaching, and performance management Drive operational efficiency...
- ...Description Oversee daily operations to ensure efficiency and effectiveness Develop and implement operational strategies to achieve company goals Manage budgets, reporting, and organizational performance Collaborate with various departments to enhance workflow...
- ...Description Oversee daily operational activities to ensure efficiency and effectiveness. Manage and optimize budgets to enhance profitability. Lead a team of operational staff, providing guidance and support. Develop and implement standard operating procedures...
- ...We are looking for an experienced, hands-on, and business-minded General Manager to take full responsibility for the overall operations and growth of Planeta Play, our indoor pickleball and social venue in Brgy. San Antonio, Quezon City. • Manage daily venue operations...
- ...data Creating periodic reports, such as balance sheets, profit & loss statements, and all other special reports requested by the management Preparing revenue projections and forecasting expenditures to manage the company’s budget Assisting in the computation of...
- ...Retail Operations Manager (Mobile / Consumer Electronics) Responsibilities: 1. Sales Performance Management Develop and implement monthly sales plans to achieve sales targets. Monitor key performance indicators (KPIs) such as sales achievement, ASP, DOS, and installment...
- ...Contribute to organizational planning and strategy as a member of the management team. Manage performance for Associate Managers, Team... ...to ensure exceptional performance. Establish operational objectives and delegate assignments to subordinate leaders....
- ...Filipinos to navigate a path to financial freedom. About the role Lead the end-to-end operations of GoTyme’s Credit Card portfolio, covering card lifecycle management, authorization & clearing flows, billing & statement generation, disputes & chargebacks, collections...
- ...Oversee daily operations to ensure efficiency and productivity. Manage and mentor team members to achieve performance goals. Implement operational policies and procedures. Analyze performance metrics and initiate improvements. Coordinate cross-departmental...
- ...Job Summary: The Operations Manager is responsible for overseeing daily business operations to ensure efficiency, productivity, and profitability. This role manages staff, improves operational systems, ensures compliance with company standards, and coordinates with internal...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Operations Manager. Be the first to apply!
