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- ...experience Life at Visa. Job Description The Command Center Manager leads real-time operations for a global, multi-channel contact... ...At least five years in a global contact center, with three in Workforce Management. Bachelor’s in business, data science, or related...
- ...WE'RE HIRING WORKFORCE MANAGER Do you enjoy balancing staffing needs with data‑driven reporting Iron Mountain is looking for a WFM & MIS Lead to manage workforce planning and reporting for our operations. About the Role The WFM & MIS Lead will oversee scheduling...
- ...We are looking for a Workforce Manager to lead workforce planning, allocation, and optimization efforts, ensuring the right talent is deployed to meet operational and project requirements. This role will oversee third-party workforce governance, vendor management, and...
- ...Ubiquity! The Responsibilities: Understanding of key business objectives, timeframes, and requirements associated with Workforce Management Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements...
- ...job you'll love today ! Position Purpose : The Senior Manager is responsible for driving site efficiency initiatives and promoting... ...Center must attend functional meetings, complete Train-the-Workforce sessions, and meet Workforce Analyst requirements. Principle...
- ...First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have... ...dedication to supporting People First. What does a Workforce Manager really do Think of yourself as one of the key leaders of the department...
- ...professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience... ...professionally and personally. JLL Business Services (JBS) Workforce Management (WFM) JBS is JLL's global operations platform, delivering...
- ...As a Workforce Management Specialist, you will be responsible for analyzing and monitoring the availability, allocation, and productivity of team members across projects. You will ensure that resources are effectively deployed, aligned with business priorities, and...
- ...As a Workforce Management Real-Time Analyst (RTA) , you will be responsible for ensuring the optimal utilization of resources to meet the demands of our business operations. Your primary focus will be on real-time monitoring, analysis, and coordination of workforce activities...
- ...As a Manager Workforce Management, you oversee the operational success of the Workforce Management team. You enable efficient workforce planning, execution, and continuous improvement across all WFM functions to support organizational goals. You manage the performance...
- ...JOB MANDATE The Workforce Management Officer is responsible in providing workforce management support to Customer Contact Center's businesses for transaction volume forecasting, manpower scheduling, and real-time monitoring of service levels, call trend, average handle...
- ...JOB SUMMARY The Workforce Strategy & Reporting Lead plays a pivotal role in optimizing organizational efficiency and productivity by... ...accurate daily, weekly, monthly, and quarterly workforce reports for management, stakeholders, and clients. Data Integrity: Perform routine...
- ...What You'll Do Own the Talent Journey Ensure smooth onboarding, accurate documentation, and compliance Manage contract extensions, rate changes, and offboarding with precision Deliver VIP-Level Service Act as a trusted advisor for clients and contractors...
- ...Supervise, mentor, and coach the Resource Planning team. Manage team performance, conduct regular 1:1s, and facilitate professional... ...Qualifications: Minimum of 3+ years of experience in a Workforce Management (WFM) function, with at least 1-2 years in a leadership...
- ...experience required supervisory experience (WFM setting). ~ Strong Interpersonal skills. ~ Strong Leadership and Development skills to manage complex role. ~ Flexible to work on any shift schedule and demands of the business. ~ Advance skills in Excel. ~...
- ...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance... ...quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions...
- ...We're hiring a Workforce Management (WFM) Specialist! If you're passionate about forecasting, scheduling, and optimizing service levels for large support teams — this role is your next career move. Join a client-driven environment where your analytical skills truly matter...
- ...professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience... ...professionally and personally. JLL Business Services (JBS) Workforce Management (WFM) JBS is JLL's global operations platform,...
- ...call volumes, intra-day patterns, root cause analysis) Gather workforce metrics/data and distribute reports (e.g., call volumes, AHT,... ..., MIS reports) to applicable audiences (e.g., agents, management) Communicate findings of data analyses and recommendations to...
- ...Essential Functions/Core Responsibilities: • Manage Real Time exceptions in a large call center environment • Provide communication... ...-impacting issues • Oversee call flow, real time, through workforce management tool (i.e. IEX). • Monitor intra-day call and work...
- ...Job Description The Workforce Supervisor manages day-to-day workforce operations, supervises scheduling activities, and ensures adherence to workforce plans. This role serves as a bridge between strategic workforce planning and operational execution. Key Roles...
- ...Performance: Proactively monitor real-time contact centre performance across all channels (tickets, chats, tasks) using workforce management and customer support platforms to ensure adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and...
- ...a nightshift schedule Position Summary We are seeking a Workforce Operations Data Analyst to join our Workforce Operations team.... ...reporting requests from the workforce operations team. Data Management Extract, clean, and validate data from disparate sources....
- ...responsible for analyzing and presenting data that drives key decisions in workforce planning and optimization strategies. The ideal candidate will have at least 3 years of experience in data management, with the ability to collect, manage, analyze, and communicate data...
- ...Qualifications: ~ Bachelor's degree in business administration, Operations Management, or related field, preferred but not required ~10+ years of experience in Workforce Management, with at least 5 years in a senior management role ~ Proven track record of managing...
- ...Providing Operational support in three key areas: 1. Real Time Management, 2. Customer Service, and 3. Business support to ensure the... ...procedures and materials, providing necessary training around Workforce Management processes and systems. Anticipate and resolve problems...
- ...Strong knowledge of Planning, Forecasting, Scheduling, Real-Time Management, and Reporting . Proficient in Excel and experienced in... ...Key Responsibilities: Oversee and deliver all aspects of Workforce Management (WFM)— Planning, Scheduling, Forecasting, Real-Time...
- ...modeling • Statistical software (R, Python, SPSS, SAS) • Forecasting tools (Forecast Pro, Oracle Crystal Ball, etc.) • Workforce Management Systems for data extraction • Business Intelligence platforms (Power BI, Tableau) • Database systems and SQL querying •...
- ...Description: Performance Monitoring and Problem Solving: Oversee workforce fulfillment metrics, identify performance gaps, and drive... ...efficiency and effectiveness. Initiative Development: Initiate and manage projects to address workforce fulfillment root causes,...
- ...Role Details Type of Support: Workforce Management Contract Duration: Full Time Training Schedule: Open to shifting schedules (subject to business requirements) Production Schedule: Open to shifting schedules (subject to business requirements) Work Type...