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- ...work environment that values professional growth and development. Role Description We are seeking a motivated Workforce Management RTA to join our on-site team in Pasig. This full-time role involves monitoring real-time workforce activities to ensure operational...
- ...Senior Associate Process Specialist (WFM / RTA) – Alabang Are you ready to make an impact Join as a Workforce Management - Senior Associate and jumpstart your career! Qualifications: ~ Bachelor's degree graduate, any field. ~3 years of WFM experience, preferably...
- ...experience Life at Visa. Job Description The Command Center Manager leads real-time operations for a global, multi-channel contact... ...At least five years in a global contact center, with three in Workforce Management. Bachelor’s in business, data science, or related...
- ...Role Purpose The Workforce Reporting Specialist is responsible for gathering, analyzing, and reporting workforce-related data to support... ...trends to support WF planning, Scheduling, and performance management. Partner with different support groups and Operations to...
- Under the supervision of the Workforce Management and Analytics Supervisor, the Workforce Management Analyst III will assist in monitoring, reviewing, and analyzing the University's workforce complement vis-à-vis employee capabilities, organization capacities, market/industry...
- ...WE'RE HIRING WORKFORCE MANAGER Do you enjoy balancing staffing needs with data‑driven reporting Iron Mountain is looking for a WFM & MIS Lead to manage workforce planning and reporting for our operations. About the Role The WFM & MIS Lead will oversee scheduling...
- ...job you'll love today ! Position Purpose : The Senior Manager is responsible for driving site efficiency initiatives and promoting... ...Center must attend functional meetings, complete Train-the-Workforce sessions, and meet Workforce Analyst requirements. Principle...
- ...About This Role The Workforce Management RTA Specialist ensures the efficient and compliant scheduling of Customer Care Advocates and accurate tracking of their time and attendance. This role is essential for maintaining adequate staffing levels, optimizing resource...
- ...As a Manager Workforce Management, you oversee the operational success of the Workforce Management team. You enable efficient workforce planning, execution, and continuous improvement across all WFM functions to support organizational goals. You manage the performance...
- ...As a Workforce Management Real-Time Analyst (RTA) , you will be responsible for ensuring the optimal utilization of resources to meet the demands of our business operations. Your primary focus will be on real-time monitoring, analysis, and coordination of workforce activities...
- ...professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience... ...professionally and personally. JLL Business Services (JBS) Workforce Management (WFM) JBS is JLL's global operations platform, delivering...
- ...modeling • Statistical software (R, Python, SPSS, SAS) • Forecasting tools (Forecast Pro, Oracle Crystal Ball, etc.) • Workforce Management Systems for data extraction • Business Intelligence platforms (Power BI, Tableau) • Database systems and SQL querying •...
- ...JOB MANDATE The Workforce Management Officer is responsible in providing workforce management support to Customer Contact Center's businesses for transaction volume forecasting, manpower scheduling, and real-time monitoring of service levels, call trend, average handle...
- ...As a Workforce Management Specialist, you will be responsible for analyzing and monitoring the availability, allocation, and productivity of team members across projects. You will ensure that resources are effectively deployed, aligned with business priorities, and...
- ...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance... ...quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions...
- ...What You'll Do Own the Talent Journey Ensure smooth onboarding, accurate documentation, and compliance Manage contract extensions, rate changes, and offboarding with precision Deliver VIP-Level Service Act as a trusted advisor for clients and contractors...
- ...cleaning services and dedicated customer care. Role Description: This a is a full-time on-site role for an HR Operations & Workforce Manager located in Pasig. The HR Operations & Workforce Manager will oversee and manage daily HR operations, including the...
- ...Applicable Specialism IFS - Internal Firm Services - Other Management Level Manager Job Description & Summary At PwC our... ...with its overall business objectives. This involves analysing workforce trends applying the latest HR strategy long-term workforce...
- ...amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels are in...
- ...JOB SUMMARY The Workforce Strategy & Reporting Lead plays a pivotal role in optimizing organizational efficiency and productivity by... ...accurate daily, weekly, monthly, and quarterly workforce reports for management, stakeholders, and clients. Data Integrity: Perform routine...
- ...We're hiring a Workforce Management (WFM) Specialist! If you're passionate about forecasting, scheduling, and optimizing service levels for large support teams — this role is your next career move. Join a client-driven environment where your analytical skills truly matter...
- ...A SNAPSHOT OF YOUR ROLE You are a Workforce Manager, a champion in your field. As part of the A-team, your role plays an important part in our success. YOUR DAILY RESPONSIBILITIES Manage a team of Real Time Analysts, Reports Analysts, Capacity and Resource Planning...
- ...Supervise, mentor, and coach the Resource Planning team. Manage team performance, conduct regular 1:1s, and facilitate professional... ...Qualifications: Minimum of 3+ years of experience in a Workforce Management (WFM) function, with at least 1-2 years in a leadership...
- ...experience required supervisory experience (WFM setting). ~ Strong Interpersonal skills. ~ Strong Leadership and Development skills to manage complex role. ~ Flexible to work on any shift schedule and demands of the business. ~ Advance skills in Excel. ~...
- ...a nightshift schedule Position Summary We are seeking a Workforce Operations Data Analyst to join our Workforce Operations team.... ...reporting requests from the workforce operations team. Data Management Extract, clean, and validate data from disparate sources....
- ...Providing Operational support in three key areas: 1. Real Time Management, 2. Customer Service, and 3. Business support to ensure the... ...procedures and materials, providing necessary training around Workforce Management processes and systems. Anticipate and resolve problems...
- ...responsible for analyzing and presenting data that drives key decisions in workforce planning and optimization strategies. The ideal candidate will have at least 3 years of experience in data management, with the ability to collect, manage, analyze, and communicate data...
- ...Job Description The Workforce Supervisor manages day-to-day workforce operations, supervises scheduling activities, and ensures adherence to workforce plans. This role serves as a bridge between strategic workforce planning and operational execution. Key Roles...
- ...Role Details Type of Support: Workforce Management Contract Duration: Full Time Training Schedule: Open to shifting schedules (subject to business requirements) Production Schedule: Open to shifting schedules (subject to business requirements) Work Type...
- ...accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale. As the Activation GTM Manager for AI Workforce in ASEAN you will accelerate revenue growth, boost field agility, and deliver results with our field sellers by deepening...