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- ...individuals across different teams when necessary. As a result, they will also be overseeing specific personnel. Responsibilities Manage daily operations Oversee multiple personnel Help with onboarding and training Qualifications Bachelor's degree or...
- ...Ubiquity! The Responsibilities: Understanding of key business objectives, timeframes, and requirements associated with Workforce Management Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements...
- ...handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures, and system access. Teams in multiple locations...
- ...Strong knowledge of Planning, Forecasting, Scheduling, Real-Time Management, and Reporting . Proficient in Excel and experienced in... ...Key Responsibilities: Oversee and deliver all aspects of Workforce Management (WFM)— Planning, Scheduling, Forecasting, Real-Time...
- ...Minority Business Enterprise (MBE), UnifyCX values diversity and inclusivity within its workforce. Role Description This is a full-time on-site role for a Workforce Manager based in Quezon City. The Workforce Manager will be responsible for overseeing...
- ...Responsibilities: Manage workforce planning and resource allocation for effectiveness Supervise teams to achieve successful project execution Mentor staff to develop their skills and knowledge Collaborate with stakeholders to align project objectives Analyze...
- ...Role: Workforce Manager Location: Iloilo Mode: Work from Office Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To coordinate with operations and various departments...
- ...Title: Workforce Manager Grade Level: Manager/Sr. Manager Reports to: AVP for Operations Role Overview Workforce Manager will oversee the workforce and MIS management function across multiple sites and lines of businesses to ensure that service level, financial...
- ...and other events, to maintain operational efficiency. Requirements Qualifications and Requirements: ~3–6+ years in workforce management, scheduling, or capacity planning—ideally within a call center or similar high-volume service environment ~ Strong...
- ...Job Summary The Workforce Management Team Manager is responsible for leading and directing workforce management (WFM) operations to ensure optimal staffing, service level achievement, and operational excellence. This role oversees strategic workforce planning, team performance...
- ...Are you up to take the lead in optimizing workforce efficiency and elevating operational performance? Join Support Services Group, where innovation meets excellence, as a Workforce Management Supervisor ! What You Will Do: Lead highly motivated and high-performing...
- ...experience required supervisory experience (WFM setting). ~ Strong Interpersonal skills. ~ Strong Leadership and Development skills to manage complex role. ~ Flexible to work on any shift schedule and demands of the business. ~ Advance skills in Excel. ~...
- ...we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly... ...Leadership Lead cross-functional forecasting reviews with Workforce, Finance, Analytics, ML, Product, and Operations. Challenge...
- ...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance... ...quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions...
- ...other discipline related to area of expertise At least 1 year of previous experience with data analysis At least 2+ year Workforce Management (WFM) functions experience preferred Amenable to work onsite in Quezon City Amenable to work shifting schedule Good...
- ...A SNAPSHOT OF YOUR ROLE You are a Workforce Manager, a champion in your field. As part of the A-team, your role plays an important part in our success. YOUR DAILY RESPONSIBILITIES Manage a team of Real Time Analysts, Reports Analysts, Capacity and Resource Planning...
- ...Job Description: Assistant Manager – Workforce Management (WFM) The Head of Workforce Management (WFM) is responsible for leading the WFM & MIS Center of Excellence (COE) and managing end-to-end workforce planning and reporting for the India business unit. The role oversees...
- ...Job Title: Resource Manager –Delivery Center Job Summary: The Resource Manager for the Delivery Center (DC) is responsible for managing workforce allocation, ensuring optimal utilization of resources across operations, and supporting talent development initiatives...
- ...JOIN OUR GROWING TEAM! JOB SUMMARY Workforce Management Analyst in a Contact Center environment responsible for all WFM tasks within the Fulfillment department. Key responsibilities includes to prepare and monitor attendance and scheduling functions, tracking Adherence...
- ...About The Role We're looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours.This role combines operational agility with strategic foresight...
- ...service levels for each Operations account by engaging in real-time management of the queue. Responds to and acts as the central point of... ...Bachelor's Degree in any field At least one (1) year of Workforce Management experience within the call center / customer service...
- ...What is your mission The Global Workforce Management (WFM) Lead at TDCX is responsible for defining and leading the global WFM strategy across multiple geographies, accounts, and service lines. This role ensures optimal capacity planning, forecasting accuracy, scheduling...
- ...Overview As the Senior Manager of Workforce Management for Product Support, you will occupy a pivotal leadership role responsible for driving the strategic vision and operational execution of workforce planning and management within a high-performing product support...
- ...Job Summary We are seeking an experienced Dayforce Workforce Management (WFM) Specialist with strong Australia payroll and workforce management knowledge. This role focuses on configuring, supporting, and optimizing Dayforce WFM solutions, with particular emphasis...
- ...Providing Operational support in three key areas: 1. Real Time Management, 2. Customer Service, and 3. Business support to ensure the... ...procedures and materials, providing necessary training around Workforce Management processes and systems. Anticipate and resolve problems...
- ...WFM platforms (NICE Verint Aspect IEX Genesys). Lead intraday management ensuring real-time adherence and proactive SLA recovery. Performance... ...: Mentor WFM analysts and schedulers; build a high-performing workforce planning team. Foster a culture of data-driven decision-making...
- ...About the Role: We are looking for a highly organized and proactive Workforce Manager to support our operations and people-focused initiatives. This role sits at the intersection of operational management, project coordination, and employee support. The ideal candidate...
- ...and allocations. Own and maintain all staffing and scheduling policies and procedures. Skills Requirements: Prior workforce management experience including RTA, forecasting, staffing, and scheduling, desired. Prior call / contact center experience, 1 year...
- ...Role Purpose The Workforce Reporting Specialist is responsible for gathering, analyzing, and reporting workforce-related data to support... ...trends to support WF planning, Scheduling, and performance management. Partner with different support groups and Operations to...
- SHIFT: NIGHT SET UP: HYBRID (CIRCUIT MAKATI) The Sr. Manager, WFM is responsible for managing and facilitating workforce activities for the company. Works with Carenet teams to create, review and adjust daily forecasted volumes and handles time to achieve optimal...