Workforce manager jobs

Location: Muntinlupa City/Quezon City Basic Functions  Responsible for managing staffing models and scheduling processes Role & Responsibilities  Manage the scheduling process of the program.  Create agent schedules, IDPs and make necessary adjustments... 

Workforce Services Associate Manager Manila | Mandaluyong | Taguig | Quezon City JOB DESCRIPTION Responsibilities: The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through... 

Main Responsibilities: Manage the call volume, real time monitoring of intraday, and program break schedules. Assist operations to maintain service level and create valuable report to do forecasting Generate ideas for process and service improvement planning. Use trends... 

 ...IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We...  ...about customer care, and we need your help! We’re seeking a Workforce Manager to direct, manage and supervise all activities related... 

 ...Workforce Management Manager page is loaded Workforce Management Manager Apply locations Philippines (Cebu) time type Full time posted on Posted 12 Days Ago job requisition id REQ9677 A workforce management manager is responsible for optimizing staff productivity... 

 ...pattern assignment Ensuresschedule/distribute work for call center. Works with the client business owners, operations managers and workforce analysts globally in establishing the 2 week rolling schedules. 3.Resolutions for scheduling conflicts and / or special... 

 ...Provide effective coaching and feedback to the Assistant Managers and/or WFM Senior Executives to enable them to improve their performance...  ...Statistics At least 3 - 5 years of experience in managing workforce operations with the client and/or senior management... 

Pampanga, PH Full-Time Job Title: Workforce Management Job Type: Full - Time Location: Philippines   MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients... 

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve...

 ...to deliver exceptional people and customer experiences, putting the human experience first. Job Summary Purpose: As the workforce manager, you will be responsible for managing the workforce planning, forecasting, scheduling, and performance reporting processes.... 

 ...• Collaborate with Finance, Analytics, Operations, Product Management, Talent Acquisition, Training and Change Management business partners...  ...other responsibilities as set by Customer Solutions and/or Workforce Management leadership. Requirements • 3-5 years of... 

 ...Responsibility Statements Manages and coaches a team of WFM employees on performance, quality, and output. Coordinates with WFM Business Partners to ensure critical assignments and deliverables are met. Directs teams on the use and application of WFM standards... 

 ...We are looking for a Workforce Management Analyst to radically improve how we forecast and manage capacity in our Claims and Customer Service departments. It will be your job to build and manage Excel based tools to improve resource planning and capacity management for... 

 ...Position Purpose: The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains...  ...communicate with internal and external partners. Provide guidance to the workforce team about appropriate actions to improve or maintain project... 

 ...About the job The Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is responsible for... 

 ...Ukraine. POSITIONSUMMARY: We are seeking an experienced Workforce Analyst to assist in our growing Customer Support Organization...  ...satisfaction, and cost efficiency. Responsible for day-to-day management of service level, site efficiency/occupancy and agents to ensure... 

 ...Job Description: The Workforce Management Specialist is an individual contributor role that generates forecasts and schedules while performing analytics on results. This is a job that requires a strong aptitude in mathematics and the ability to break down complex analytics... 

 ...Description: Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more... 

 ...performance that enhance bottom line results. Work closely with Managers, business partners and clients to resolve all related staffing...  ...field is required for this position. Knowledge in any Workforce Management Software is an advantage; Ability to perform statistical...