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- ...Ubiquity ! The Responsibilities: Understanding of key business objectives, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements...
- Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Nature of the Account: Support Shift: Midshift Educational Requirement: ~ College Graduate Qualifications: ~ At least 3 years of experience as WFM or RTA Job Description...
- ...analytics and reporting. If you love dashboards, trends, and solving workforce puzzles—this role is for you. What you’ll do (Key... ...Experience Requirement At least 3 years of experience in Workforce Management (WFM) or minimum 5 years in a Real-Time Analyst (RTA) role...
- ...Role: Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning). Forecasting volume and utilizing the forecasted data to create optimized employee schedules...
- ...Workforce Management Expert This Workforce Management Expert position is based in the Philippines. Your role & work environment The Workforce Management (WFM) expert is responsible for supporting the design, implementation and execution of WFM for CDD globally...
- ...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance... ...quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions...
- ...Lead Workforce Management This Local Workforce Management (WFM) Expertise Lead position is based in the Philippines. Your role & work environment The Local WFM Expertise Lead is responsible for responsible for supporting the design, implementation and execution...
- ...adjustments to ensure service delivery, minimize idle time, and manage volume spikes. Utilize data and insights to adjust resource... ...dynamically. Drive continuous improvement initiatives to optimize workforce performance and service delivery. Proactively identify...
- ...Hybrid Our People and Corporate Services Group is looking for experienced professionals to join us with the role of Workforce Management Officer . In this role, you will be responsible for developing, implementing, and maintaining workforce strategies to...
- ...Responsible for end-to-end Workforce Management (WFM) functions within the THE ICONIC contact center environment. This role oversees forecasting, capacity planning, scheduling, real-time performance monitoring, reporting, and analytics to ensure optimal staffing levels...
775000 $ per day
...WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Associate Manager WORK SETUP: Return to Office OVERALL PURPOSE: The WFM Training and Quality Manager is responsible for leading the development...Accenture
Quezon Citymore than 2 months ago775000 $ per day
...solutions tailored to specific business needs. Priority - AI Workforce: UKG Pro Scheduling and Forecasting Consultant Role... ...responsible for implementing and optimizing UKG Pro Workforce Management solutions, focusing on Forecasting and Scheduling modules....Accenture
Taguigmore than 2 months ago775000 $ per day
...APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Assoc Manager WORK SETUP: Hybrid OVERALL PURPOSE: The Workforce Associate Manager is responsible for driving corporate initiatives,...Accenture
Taguigmore than 2 months ago- HIRING…. We are looking for Global Workforce Management Program Manager to support our US team. Location: Remote/Philippine Candidates Employment Type: Full-time/Independent contractor Duration: Long term Shift: US Day shift Responsibilities: · Program...
- Work Setup: 100% Onsite Locations: MOA, Pasay Alabang Requirements: At least 2 years in college (No back subjects) Minimum of 1 year experience as Realtime Analyst in a BPO/call center environment Job Responsibilities: Keep a close eye on real...
1200000 Php per year
...The Role: The Workforce & Quality Expert Manager will oversee the quality assurance and workforce management functions within the BPO environment. This role is crucial for ensuring operational excellence and delivering high-quality service to clients. Develop and...- ...The Responsibilities: Manage the global seat allocation for agents. Consolidation of data across all programs. Analyzes gathered data and ensures utmost accuracy. Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized...
775000 $ per day
...COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Associate WORK SETUP: Return to Office OVERALL... ...RESPONSIBILITIES: • Responsible for Real Time Adherence and Queue Management for Business Operations. Specifically, the primary responsibility...Accenture
Quezon City10 days ago775000 $ per day
...APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Analyst WORK SETUP: Hybrid OVERALL PURPOSE: Acts as a Subject Matter Expert (SME) for RTA function. RESPONSIBILITIES...Accenture
Mandaluyong5 days ago- ...Are you up to take the lead in optimizing workforce efficiency and elevating operational performance? Join Support Services Group, where innovation meets excellence, as a Workforce Management Supervisor ! What You Will Do: Lead highly motivated and high-performing...
- ...Workforce Management Director (APAC) – Dialer & Workforce Strategy Focus We're looking for an exceptional Workforce Management Director to lead our APAC WFM organization and drive end-to-end workforce optimization across forecasting, scheduling, staffing, and real...
- ...Role Overview The Workforce Analyst supports customer support operations by ensuring optimal staffing, schedule adherence, and service... ...times, flagging anomalies with supporting analysis. Manage real-time break and offline activity coordination to balance workforce...
- The Responsibilities: Create reports on historical call volume, handle time and operating performance. Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly and monthly staffing requirement...
- ...First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have... ...direction in forecasting labor requirements and creating and managing staff schedules - to enable Us to gain insights into effective...
- ...Work Setup: Onsite (MOA Pasay) Function: Work Force Management (WFM) Required Educational Attainment: ~ With minimum of... .... Accurately update employee information within the Verint Workforce Optimization (WFO) system. Track agent adherence to their schedules...
- Workforce Analyst Position Description As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload...
- WFM (Workforce Analyst) Position Description Job Summary The Principal Consultant – Workforce Analyst will be responsible for optimizing workforce management processes to ensure efficient and effective service delivery. This includes forecasting service desk demand...
- ...the heart of our contact center operations? We are seeking a Workforce Real Time Analyst (with Scheduling Experience) to ensure the immediate... ...Expertise: Develop, adjust, and maintain agent schedules; manage shift bids and volunteer processes. Operational...
775000 $ per day
...identifying and solving issues within multiple components of critical business systems. Key Responsibilities Design, develop, and manage API proxies using Apigee for secure and scalable integrations. Implement API security policies, traffic management, and...Accenture
Taguigmore than 2 months ago- ...First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have... ...coordinating with training and talent acquisition to forecast and manage staffing needs, and collaborating with IT to customize...
