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- ...where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description • Manage end-to-end WFM & MIS functions, including forecasting, capacity planning, scheduling, RTA, and reporting. • Support operations and...
- ...offshore team to support their cloud accounting operations and deliver high-quality financial services to a diverse portfolio of owner-managed businesses. The Role As Resource Manager, you'll oversee how our audit team and offshore consultants get deployed — matching...
- ...Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site. Join our Transcom Family as a Workforce Manager! ~ The Workforce Manager possesses a strong knowledge of real time management...
- ...Workforce Management Expert Shape the Future of Workforce Planning at a Global Scale Every customer interaction starts with having the right people, in the right place, at the right time. As a Workforce Management Expert , you'll help shape how ING manages capacity...
- ...The Sr. Workforce Manager is responsible for leading the end-to-end Workforce Management (WFM) function for large-scale, complex operations. This role ensures optimal staffing, forecasting accuracy, real-time performance management, and strategic capacity planning to...
775000 $ per day
...APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Manager WORK SETUP: Return to Office OVERALL PURPOSE: The Workforce Manager is responsible for managing the WFM and AP/QA...- ...Job Overview We are looking for an experienced Senior Manager – Workforce Management to lead end-to-end workforce management operations within a contact center environment. The role is responsible for forecasting, scheduling, capacity planning, reporting, analytics, and...
- ...Workforce Management (WFM) Specialist / Lead Location: Cebu – Central Block (Onsite) Schedule: US Business Hours Job Summary: The Workforce Management (WFM) Specialist / Lead is responsible for ensuring optimal staffing levels, accurate forecasting, and...
- ...where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description • Manage end-to-end WFM/MIS functions, including forecasting, capacity planning, scheduling, and real-time management. • Monitor staffing,...
- ...We are looking for an experienced Workforce Management Executive to support workforce planning, forecasting, scheduling, and real-time operations. In this role, you will analyze performance metrics, optimize staffing requirements, and collaborate with stakeholders to...
- ...senior leadership and clients. Act as a consultant to Campaign Managers and Client Services, translating complex WFM data into... ...Scheduling Analysts, and Real-Time Analysts (RTAs). Present workforce performance trends and efficiency gains to senior leadership and...
- ...Understanding of operational process, logical thinking, reporting and analysis. Should be open to change; multi-tasking skills. Team management. Own the MIS delivery for the account with respect to all aspects of WFM – Planning, Scheduling, Forecasting, Real-Time...
- ...locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs. Position: Workforce Management Specialist Company Industry: BPO Company Work Location: Alabang Work Schedule: Shifting schedules Salary: Php 30...
- ...Are you an experienced Contact Center Workforce Management Specialist looking for an exciting new career opportunity? We’re offering a fantastic role with a leading organization where you’ll help optimize workforce performance and enhance customer experiences. About...
- ...operational needs. Prepare detailed reports and present insights to management to facilitate decision-making. Requirements Educational... ...Management Experience Level: 1-3 years of experience in workforce management or a related field Skills and Competencies:...
- ...First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have... ...to supporting People First. So what does a Senior Workforce Manager really do? Think of yourself as one of the leaders of the department...
775000 $ per day
...solutions tailored to specific business needs. Priority - AI Workforce: UKG Pro Scheduling and Forecasting Consultant Role... ...responsible for implementing and optimizing UKG Pro Workforce Management solutions, focusing on Forecasting and Scheduling modules....- ...Requirements ~3+ years Workforce Management experience, focused on Scheduling & Intraday management ~ Strong in schedule planning, forecasting, and staffing adjustments ~ Able to work onsite and handle basic real-time escalations when needed Description...
- ...implement effective, lasting solutions. • Attention to detail: Manage multiple priorities independently while maintaining data... ...strategies; deliver concise, executive-level presentations and align workforce plans with business goals across teams. Scheduling support...
- ...awesome team! Be the next Real Time Analyst for our Transcom Davao site. Join our Transcom Family as a Real-Time Analyst! As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements....
- ...remote talent platform supporting global businesses with distributed professionals, managing the full lifecycle from sourcing to training and deployment. Role Overview As Workforce Staffing Manager, you will own and build the end-to-end hiring engine - scaling...
- ...Account Type: Voice Job Summary: We are looking for a detail-oriented and analytical Real Time Analyst (RTA) to join our Workforce Management team. The RTA will be responsible for monitoring real-time performance, managing intraday activities, and ensuring service...
- ...Setup: Onsite Shift: Night Shift Salary: Up to PHP 60,000 We are looking for a Command Centre Team Lead to oversee workforce management, operational monitoring, and reporting functions supporting back-office financial services operations. This role will manage...
- ...companies to work with. 47 years in providing great service and with over 33 delivery centers across the globe. Position: Workforce Manager Industry: IT/BPO Company Location: Taguig City Work Set up: Work On Site Salary: Php 120,000 Work Schedule:...
- ...Analyze workforce requirements and create capacity plans to meet operational goals. Monitor performance against capacity targets and make adjustments as necessary. Collaborate with management to forecast staffing needs based on business trends. Utilize data analytics...
- ...operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in... ...finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established...
- ...equivalent) is a plus and may be considered alongside relevant operational management experience. Experience At least 2 years of experience in customer support, technical support, workforce management, or a related BPO operations role. Experience within a...
- ...Description Analyze workforce requirements and develop capacity plans to optimize operational efficiency. Monitor and manage service level agreements (SLAs) to ensure compliance and performance standards are met. Utilize workforce management tools to forecast...
- ...Monitor real-time workforce performance and adherence to schedules. Analyze data to identify trends and provide actionable insights... ...operational demands. Prepare and present real-time reports to management. Assist in training and development of staffing strategies...
- ...Work Setup: Onsite (Cebu) Function: Work Force Management (WFM) Required Educational Attainment: ~ Finished at least 2 years... ...years of BPO Team Lead or Assistant Manager experience under the Workforce Management function. Responsibilities: Develops,...