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775000 $ per day
...APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Manager WORK SETUP: Return to Office OVERALL PURPOSE: The Workforce Manager is responsible for managing the WFM and AP/QA...- ...Understanding of operational process, logical thinking, reporting and analysis. Should be open to change; multi-tasking skills. Team management. Own the MIS delivery for the account with respect to all aspects of WFM – Planning, Scheduling, Forecasting, Real-Time...
- ...Workforce Management (WFM) Specialist / Lead Location: Cebu – Central Block (Onsite) Schedule: US Business Hours Job Summary: The Workforce Management (WFM) Specialist / Lead is responsible for ensuring optimal staffing levels, accurate forecasting, and...
- ...Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site. Join our Transcom Family as a Workforce Manager! ~ The Workforce Manager possesses a strong knowledge of real time management...
- ...Job Overview We are looking for an experienced Senior Manager – Workforce Management to lead end-to-end workforce management operations within a contact center environment. The role is responsible for forecasting, scheduling, capacity planning, reporting, analytics, and...
- ...senior leadership and clients. Act as a consultant to Campaign Managers and Client Services, translating complex WFM data into... ...Scheduling Analysts, and Real-Time Analysts (RTAs). Present workforce performance trends and efficiency gains to senior leadership and...
- ...locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs. Position: Workforce Management Specialist Company Industry: BPO Company Work Location: Alabang Work Schedule: Shifting schedules Salary: Php 30...
- ...The Sr. Workforce Manager is responsible for leading the end-to-end Workforce Management (WFM) function for large-scale, complex operations. This role ensures optimal staffing, forecasting accuracy, real-time performance management, and strategic capacity planning to...
- ...We are looking for an experienced Workforce Management Executive to support workforce planning, forecasting, scheduling, and real-time operations. In this role, you will analyze performance metrics, optimize staffing requirements, and collaborate with stakeholders to...
775000 $ per day
...solutions tailored to specific business needs. Priority - AI Workforce: UKG Pro Scheduling and Forecasting Consultant Role... ...responsible for implementing and optimizing UKG Pro Workforce Management solutions, focusing on Forecasting and Scheduling modules....- ...Requirements ~3+ years Workforce Management experience, focused on Scheduling & Intraday management ~ Strong in schedule planning, forecasting, and staffing adjustments ~ Able to work onsite and handle basic real-time escalations when needed Description...
- ...Analyze workforce requirements and create capacity plans to meet operational goals. Monitor performance against capacity targets and make adjustments as necessary. Collaborate with management to forecast staffing needs based on business trends. Utilize data analytics...
- ...We are seeking a talented individual to join our Workforce team at MMB Operations . This role will be based in Manila – Six/NEO. This... ...analysis and workforce planning. As a Team Lead - Workforce Management , you will help ensure service delivery teams are appropriately...
- ...Qualifications: • Bachelor's degree in Business Administration, Operations Management, or related filed, preferred not required • 15+ years of experience in workforce management, with at least 8 years in senior leadership role • Proven track record of managing large...
- ...Description Analyze workforce requirements and develop capacity plans to optimize operational efficiency. Monitor and manage service level agreements (SLAs) to ensure compliance and performance standards are met. Utilize workforce management tools to forecast...
- ...Monitor real-time workforce performance and adherence to schedules. Analyze data to identify trends and provide actionable insights... ...operational demands. Prepare and present real-time reports to management. Assist in training and development of staffing strategies...
- ...your next challenge, Testronic offers opportunities to learn, grow, and make a meaningful impact. We are looking for a Workforce Management Administrator to join our Resource Management team in Manila. In this role, you will provide administrative and coordination...
- ...Account Type: Voice Job Summary: We are looking for a detail-oriented and analytical Real Time Analyst (RTA) to join our Workforce Management team. The RTA will be responsible for monitoring real-time performance, managing intraday activities, and ensuring service...
- ...awesome team! Be the next Real Time Analyst for our Transcom Davao site. Join our Transcom Family as a Real-Time Analyst! As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements....
- ...exceptions to optimize workflow. Client & Internal Stakeholder Management: Identify and address internal and external customer needs,... ...staffing strategies. Data Analysis & Reporting: Analyze workforce data and reports to provide actionable insights for daily operational...
- ...Workforce Management (WFM) Analyst We are looking for an experienced Workforce Management (WFM) Analyst who will be responsible for forecasting, scheduling, capacity planning, and real-time workforce monitoring in a fast-paced contact center environment. You...
- ...Job Title: Workforce Management (WFM) / Real-Time Analyst (RTA) Work Setup: Onsite Shift: Mid Shift Job Summary: We are looking for an experienced Workforce Management (WFM) / Real-Time Analyst (RTA) to support daily operations by ensuring optimal staffing,...
- ...companies to work with. 47 years in providing great service and with over 33 delivery centers across the globe. Position: Workforce Manager Industry: IT/BPO Company Location: Taguig City Work Set up: Work On Site Salary: Php 120,000 Work Schedule:...
- ...First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have... ...Maximize the centre's investment in technology ~ Identify and manage key customer-related processes ~ Regularly test and execute a...
- ...We are looking for a Workforce Management (WFM) Capacity Planner to support forecasting, capacity planning, and workforce optimization to ensure operational efficiency and service level achievement. Key Responsibilities: Develop and maintain long-term and short...
- ...center performance and ensure service level targets are met. Manage queues, staffing adjustments, and schedule adherence.... ...performance risks and trends. Coordinate with Operations and Workforce Management teams to address service level issues. Generate and...
- ...Analyze real-time data to optimize workforce efficiency. Monitor call center operations to ensure service level agreements are met. Provide actionable insights and reporting to management on staffing and performance. Assist in the development of scheduling...
- ...Job Title: Workforce Management (WFM) Specialist / Lead Location: Cebu – Central Bloc (Onsite) Schedule: US Business Hours Job Summary The Workforce Management (WFM) Specialist / Lead is responsible for ensuring optimal staffing levels through accurate forecasting...
- ...volumes, agent availability, and queue performance to ensure optimal workforce utilization and SLA achievement. The role supports operations... ...and KPI targets are met through proactive real-time actions Manage agent adherence, schedule compliance, and intraday performance...
- ...Are you an experienced Contact Center Workforce Management Specialist looking for an exciting new career opportunity? We’re offering a fantastic role with a leading organization where you’ll help optimize workforce performance and enhance customer experiences. About...