Get new jobs by email
- ...Workforce Management Expert This Workforce Management Expert position is based in the Philippines. Your role & work environment The Workforce Management (WFM) expert is responsible for supporting the design, implementation and execution of WFM for CDD globally...
- ...Responsible for end-to-end Workforce Management (WFM) functions within the THE ICONIC contact center environment. This role oversees forecasting, capacity planning, scheduling, real-time performance monitoring, reporting, and analytics to ensure optimal staffing levels...
- ...Job Description If you're looking to support the COS Solution Center, from a workforce management perspective, you have found the right place. The Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for...
- ...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance... ...quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions...
- ...Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning). Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat...
- ...Ubiquity ! The Responsibilities: Understanding of key business objectives, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements...
- HIRING…. We are looking for Global Workforce Management Program Manager to support our US team. Location: Remote/Philippine Candidates Employment Type: Full-time/Independent contractor Duration: Long term Shift: US Day shift Responsibilities: · Program...
- ...Lead Workforce Management This Local Workforce Management (WFM) Expertise Lead position is based in the Philippines. Your role & work environment The Local WFM Expertise Lead is responsible for responsible for supporting the design, implementation and execution...
- ...Job Expectations: Position Type: Experienced - Manager Employment Type: Full-Time, Permanent (Direct Hire) Work Setup & Location... ...Firm About the Job: We are seeking an experienced Workforce Deployment Manager to join our client's team and support...Remote job
- ...met Ad-hoc WFM duties as assigned This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Basic Qualifications: Minimum of 6 months of work experience or a Bachelor's Degree Preferred Qualifications...
- ...adjustments to ensure service delivery, minimize idle time, and manage volume spikes. Utilize data and insights to adjust resource... ...dynamically. Drive continuous improvement initiatives to optimize workforce performance and service delivery. Proactively identify...
- ...tools. Collate and maintain a wide array of data related to business processes and reporting. Work collaboratively with Workforce Management Specialist and play an active role in supporting department forecasting,, scheduling and queue management needs. Play an...
775000 $ per day
...solutions tailored to specific business needs. Priority - AI Workforce: UKG Pro Scheduling and Forecasting Consultant Role... ...responsible for implementing and optimizing UKG Pro Workforce Management solutions, focusing on Forecasting and Scheduling modules....Accenture
Taguigmore than 2 months ago1200000 Php per year
...The Role: The Workforce & Quality Expert Manager will oversee the quality assurance and workforce management functions within the BPO environment. This role is crucial for ensuring operational excellence and delivering high-quality service to clients. Develop and...775000 $ per day
...WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Associate Manager WORK SETUP: Return to Office OVERALL PURPOSE: The WFM Training and Quality Manager is responsible for leading the development...Accenture
Quezon Citya month ago775000 $ per day
...APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Assoc Manager WORK SETUP: Hybrid OVERALL PURPOSE: The Workforce Associate Manager is responsible for driving corporate initiatives,...Accenture
Taguiga month ago- ...the heart of our contact center operations? We are seeking a Workforce Real Time Analyst (with Scheduling Experience) to ensure the immediate... ...Expertise: Develop, adjust, and maintain agent schedules; manage shift bids and volunteer processes. Operational...
- ...Work Setup: Onsite (MOA Pasay) Function: Work Force Management (WFM) Required Educational Attainment: ~ With minimum of 2 years... .... Accurately update employee information within the Verint Workforce Optimization (WFO) system. Track agent adherence to their...
775000 $ per day
...THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Analyst WORK SETUP: Hybrid RESPONSIBILITIES: • Maintains overall accuracy of Roster Data in the tool • Process request...Accenture
Quezon City14 days ago- ...Workforce Management Director (APAC) – Dialer & Workforce Strategy Focus We're looking for an exceptional Workforce Management Director to lead our APAC WFM organization and drive end-to-end workforce optimization across forecasting, scheduling, staffing, and real...
- ...levels, cost targets, and customer experience goals. As a Workforce Planning and Capacity Forecasting Analyst in the International... ...translate demand into staffing and headcount plans using workforce management and Erlang-based approaches, incorporating shrinkage, ramp,...
- ...First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have... ...direction in forecasting labor requirements and creating and managing staff schedules - to enable Us to gain insights into effective...
- ...have good problem solving, decision making & analytical skills. Manages team performance. Provide effective coaching and constructive... ...2 years of relevant experience in Operations / Training / Workforce as Team Lead or Manager Preferably with experience in Travel...
- ...What Workforce Optimization contributes to Cardinal Health Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing...
- ...bank that empowers all Filipinos to navigate a path to financial freedom. About the role The Collections Workforce Specialist is responsible for managing dialer and CRM operations, workforce planning, communications systems, and performance monitoring to support...
- WFM (Workforce Analyst) Position Description Job Summary The Principal Consultant – Workforce Analyst will be responsible for optimizing workforce management processes to ensure efficient and effective service delivery. This includes forecasting service desk demand...
- Workforce Analyst Position Description As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload...
- ...Role Overview Our leading partner is hiring a UKG Pro Workforce Consultant specializing in Scheduling and Forecasting to design, implement, and optimize workforce management solutions. This role focuses on improving labor planning accuracy, operational efficiency...
775000 $ per day
...identifying and solving issues within multiple components of critical business systems. Key Responsibilities Design, develop, and manage API proxies using Apigee for secure and scalable integrations. Implement API security policies, traffic management, and...Accenture
Taguigmore than 2 months ago- ...First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have... ...coordinating with training and talent acquisition to forecast and manage staffing needs, and collaborating with IT to customize...
