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- ...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance... ...quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions...
- ...Role: Workforce Assistant Manager Location: Manila Mode: Work from Office Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To coordinate with operations and various...
- ...What is your mission The Global Workforce Management (WFM) Lead at TDCX is responsible for defining and leading the global WFM strategy across multiple geographies, accounts, and service lines. This role ensures optimal capacity planning, forecasting accuracy, scheduling...
- ...Job Summary We are seeking an experienced Dayforce Workforce Management (WFM) Specialist with strong Australia payroll and workforce management knowledge. This role focuses on configuring, supporting, and optimizing Dayforce WFM solutions, with particular emphasis...
- ...WFM platforms (NICE Verint Aspect IEX Genesys). Lead intraday management ensuring real-time adherence and proactive SLA recovery. Performance... ...: Mentor WFM analysts and schedulers; build a high-performing workforce planning team. Foster a culture of data-driven decision-making...
- ...drive efficiency, growth, and sustainability for its partners worldwide. Role Description This on-site and full-time Workforce Management Team Lead role is based in Metro Manila. Responsibilities include overseeing workforce management processes such as...
- ...Remitly we believe everyone deserves the freedom to access move and manage their money wherever life takes them. Since 2011 weve... ...Functional Leadership Lead cross-functional forecasting reviews with Workforce Finance Analytics ML Product and Operations. Challenge...
- ...through professional growth flexibility and personalized benefits to manage life in and outside of work. Whether youve got deep experience... ...and personally. JLL Business Services (JBS) Workforce Management (WFM) JBS is JLLs global operations platform delivering...
- ...the organizations WFM system and related integrations. This role serves as the technical Subject Matter Expert (SME) for the Workforce Management (WFM) platform ensuring its optimal configuration and performance across both the high-velocity Contact Center and the Task/...
- ...amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels are in...
- ...and Analytics Proposed rank: Assistant Director Sub Function: Workforce Insights (Global Consulting) Reports to: Consulting Workforce... ...Position Summary: This position is an advisory and consulting manager role to design workforce business strategy and standards for...
- ...Applicable Specialism IFS - Internal Firm Services - Other Management Level Manager Job Description & Summary At PwC our... ...with its overall business objectives. This involves analysing workforce trends applying the latest HR strategy long-term workforce...
- ...At Symbos were redefining whats possible in workforce solutions. We believe in collaboration creativity and delivering exceptional outcomes... ...teams this is your opportunity to make a real impact. As Manager Workforce Optimisation youll lead a talented team responsible for...
- ...The Command Center Manager leads real-time operations for a global multi-channel contact center environment ensuring interval service... ...At least five years in a global contact center with three in Workforce Management. Bachelors in business data science or related field...
- ...region. Organizational Setting and Reporting Relationship The position of Workforce Planning Officer is assigned to the Strategic Workforce Unit (SWU) within the Budget, People, and Management Systems Department. You will be based at our Headquarters in Manila,...
- ...Job Location MANILA SIX/NEO OFFICE Job Description Overview of the job You will be part of the Time & Workforce Management (TWFM) IT Engineering team responsible for developing, testing, and maintaining software to enhance business operations. You will translate...
- ...Role Supervisor, Workforce Main Objectives and Duties Call Center Roster / QFN Database Ensures meeting clients' requirements... ...everyone involved is updated with the correct process Call Management System Analyst and Database Analyst Performance Monitoring...
- ...Play Supervise mentor and coach the Resource Planning team. Manage team performance conduct regular 1:1s and facilitate... ...Minimum Qualifications: Minimum of 3 years of experience in a Workforce Management (WFM) function with at least 1-2 years in a leadership...
- ...Role Details Type of Support: Workforce Management Contract Duration: Full Time Training Schedule: Open to shifting schedules (subject to business requirements) Production Schedule: Open to shifting schedules (subject to business requirements) Work Type...
- ...possibilities for the communities we live in. Role Overview The Workforce Planner is responsible for analysing, forecasting, and... ...experience in IT. ~2+ Experience in workforce planning and management Technical Skills Ability to work on assignments that are...
- Join our Workforce Insights team, where curiosity, growth and a passion for learning drive everything we do. We're dedicated to building... ...and maintaining dashboards and other data products, managing access requests, and helping resolve basic issues to ensure smooth...
- ...Overview The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and...
- ...time issue detection and root-cause documentation. Location: Manila As a part of our core values we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds experiences skills and perspectives. iRhythm Technologies Inc. is an Equal...
- ...Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods and procedures...
- ...education and relevant expertise in a professional sales or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key...
- ...and Community. Unlock your potential in a supportive environment that values growth and expertise. Job Summary: As a Workforce Management Division Lead in Home Lending Sales Effectiveness you will lead a team dedicated to maintaining the integrity of our...
- The Responsibilities: Create reports on historical call volume, handle time and operating performance Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly and monthly staffing requirement...
- ...Remitly we believe everyone deserves the freedom to access move and manage their money wherever life takes them. Since 2011 weve... ...weekly coaching performance reviews and development plans for Workforce Schedulers. Foster a high-performance culture focused on continuous...
- ...About The Team The Workforce Partnerships & Governance Lead is responsible for managing outsourced warehouse manpower across multiple agencies. This role ensures strong agency partnerships, operational accountability, commercial governance, and compliance with labor...
- ...We are looking for a talented WFS ACS Staffing Manager to help us find the best talent in the world to support our growth. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The ideal...