...JOB PURPOSE:
Will be responsible on overall delivery of workforce management team and ensures that business goals are met while meeting company profitability. Manages manpower plan and capacity based on forecasts or client requirements, consequently coordinating the...
...Responsibility Statements
Manages and coaches a team of WFM employees on performance, quality, and output.
Coordinates with WFM Business Partners to ensure critical assignments and deliverables are met.
Directs teams on the use and application of WFM standards...
...Position Purpose: The Senior Resource Manager is responsible for the planning and coordination of all production work as it pertains... ...communicate with internal and external partners. Provide guidance to the workforce team about appropriate actions to improve or maintain project...
Afni, Inc.
Manila
1 day ago
...• Collaborate with Finance, Analytics, Operations, Product Management, Talent Acquisition, Training and Change Management business partners... ...other responsibilities as set by Customer Solutions and/or Workforce Management leadership. Requirements
• 3-5 years of relevant...
...required information within 24 hours for us to process your application.
Accenture in the Philippines is currently looking for Workforce Manager who will be responsible in performing the following day-to-day tasks:
OVERALL PURPOSE:
The Workforce Manager is...
...Ukraine.
POSITIONSUMMARY:
We are seeking an experienced Workforce Analyst to assist in our growing Customer Support Organization... ...satisfaction, and cost efficiency. Responsible for day-to-day management of service level, site efficiency/occupancy and agents to ensure...
Vista Equity Partners Management, LLC
Manila
1 day ago
...performance that enhance bottom line results.
Work closely with Managers, business partners and clients to resolve all related staffing... ...field is required for this position.
Knowledge in any Workforce Management Software is an advantage;
Ability to perform statistical...
...Position Description:
The Workforce Management Analyst is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) & schedule management with the purpose of optimizing resources to achieve...
...strategic practice of HCM software packages such as Lawson Talent Management, Lawson S3, Infinium, Peoplesoft, Workday, SAP HCM,... ...SuccessFactors as an implementation consultant or HR process specialist
Workforce Management (WFM) Time and Attendance, Multi View Scheduling...
...for Join the winning team now.
Work you'll do
In the Workforce Transformation practice, we recognize that multiple futures... ...make an impact that matters. In addition to living our purpose, Managers across our Firm are expected to:
Understand the goals of our...
...by the department.
Handle a team of schedulers / planners
Coach and develop teammates
Act as a point of contact for Workforce Management with Operations and all other pertinent departments regarding schedule-related concerns and similar issues
Qualifications...
Remote job
...The Workforce Manager provides Operations Director/Managers with input on possible resolutions and solutions to escalated issues and updates. This position would be responsible for the performance management of all employees reporting directly/indirectly under him/her....
...Job Description:
Directly reporting to the Workforce Manager
Responsible for supervising and developing a workforce management team that develops effective schedule to handle the workload and efficiently manages the real time operation and communicates performance...
...Accenture in the Philippines is currently looking for talented individuals for our BPO Workforce Manager
About Us: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology...
...Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements.
Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances...
...Accenture in the Philippines is currently looking for Workforce Services Associates who will be responsible in performing the following... ...-day tasks:
Responsible for Real Time Adherence and Queue Management for Business Operations. Specifically, the primary...
...The Workforce Senior Manager develop process maps, scorecard and performance management plans to drive a structured approach to managing the team. Participate in meetings and initiatives that sit at a cross section of several functions including WFM – provide inputs,...
...Administers a 52-week capacity, staffing, and resource plan to manage up and downscaling of labor and resources.
Communicates directive... ...evaluating current employees, reviewing current and future workforce requirements, and determining any gaps.
Creates reports for...
...Job Description:
Workforce Management Real Time Analyst (WFM - RTA) monitors call volume demand in real time and flexes workforce accordingly. Ensures that the best possible call center service levels are achieved to maximize utilization. Primary duties may include...
...Accenture in the Philippines is currently looking for talented individuals for our Workforce Associate Manager .
About Us: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital...
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...Leaders (Call Centre & Customer Service)
Qualifications:
~ Must be a Bachelor's Degree Graduate
~2-3 years experience in Workforce Management .
~ Experience with forecasting and scheduling is a must .
~ With supervisory experience handling Lead Real...
BRISolutions
Manila
3 days ago
...Graduate of any Bachelor's Degree
Preferably with prior experience in the Warehouse, E-commerce, Logistics field under an Workforce Planning and Management or Agency Management
Able to collaborate effectively with diverse stakeholders
Keen to details and highly...
...Suite of modules encompassing all of the HR Functions – from Core HR Administration, Talent Acquisition, Talent Development, Talent Management, Time and Attendance, Payroll, Compensation and Benefits, Reporting, Analytics and Experience Management.
Knowledge of and...
...Main Responsibilities:
Manage the call volume, real time monitoring of intraday, and program break schedules.
Assist operations to maintain service level and create valuable report to do forecasting
Generate ideas for process and service improvement planning...
...Workforce Management Supervisor page is loaded Workforce Management Supervisor
Apply locations PHI - Manila Cebu, Philippines time type Full time posted on Posted 7 Days Ago job requisition id 317460 Primary Details
Time Type: Full timeWorker Type: EmployeeThis...
QBE Insurance Group
Manila
5 days ago
...The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices...
...actions based on gaps identified by the model.
Meets with management to review staffing models and to make improvements on future forecasts... ...related issues.
Qualifications:
~2 years experience in Workforce Management, specifically as a Capacity Planner.
~ Preferably...
...and feedback. He/She will be directly reporting to the Resource Manager.
Essential Functions and Responsibilities:
Monitor... ...with internal and external partners.
Provide guidance to the workforce team about appropriate actions to improve or maintain project performance...
...The Workforce Manager will oversee a team of WFM personnel that are responsible for all facets of workforce planning and intraday management. He or she will determine and communicate work schedules and resources for various call queues across the organization while relying...