Search Results: 31,411 vacancies
33000 Php
Location: Muntinlupa City/Quezon City
Basic Functions
Responsible for managing staffing models and scheduling processes
Role & Responsibilities
Manage the scheduling process of the program.
Create agent schedules, IDPs and make necessary adjustments...
VCC Link, Inc.
Muntinlupa
25 days ago
Workforce Services Associate Manager
Manila | Mandaluyong | Taguig | Quezon City
JOB DESCRIPTION
Responsibilities:
The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through...
Neksjob Philippines
Mandaluyong
9 days ago
Main Responsibilities:
Manage the call volume, real time monitoring of intraday, and program break schedules.
Assist operations to maintain service level and create valuable report to do forecasting
Generate ideas for process and service improvement planning.
Use trends...
Gratitude Philippines
Taguig
a month ago
40000 Php
Qualification Requirements
• Bachelor’s degree in any discipline
• At least 2 years of professional experience
• Experience in workforce planning would be an advantage
• Good organization skills; able to exercise judgment in day to day work activities
• Flexibility...
VCC Link, Inc.
Taguig
16 days ago
...reports in Excel and forecast results
Attention to detail and high level of accuracy
Ability to multi-task, focus and complete reports for extended periods of time
Previous call center experience required
Previous Work Force Management experience is considered an asset
Kinect Incorporated
Quezon City
16 days ago
...Job Description
About the Role : As a Workforce Services Manager you will perform the following (but not limited to) duties and responsibilities:
Overall management of the WFM AP and QA cost structure and budget
To support the Command Center leads for sales...
...represents our longstanding expertise in Accounts Receivable Management (ARM) services, building upon our deep traditions, and commitment... ...for :
Strategic Planning: Develop and implement workforce strategies to optimize staffing levels, enhance productivity,...
...JOB PURPOSE:
Will be responsible on overall delivery of workforce management team and ensures that business goals are met while meeting company profitability. Manages manpower plan and capacity based on forecasts or client requirements, consequently coordinating the...
...candidate will have the following skills and experience:
~12 years overall experience with at least 5 years in leadership capacity (managers as direct reports) - (BPO or non-BPO)
~ Well-rounded in all WFM aspects (RTA, Forecasting, Scheduling, Capacity Planning)
~...
...resolve any staffing and volume concerns
▪Updating schedules to account for breaks, paid time off, tardiness, etc
▪Using workforce management software and tools to streamline processes and enhance overall efficiency.
▪Perform other ad-hoc data analysis tasks as...
WHR GLOBAL CONSULTING
Makati
more than 2 months ago
...First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a... ...supporting People First.
So what does a Senior Workforce Manager really do? Think of yourself as one of the key leaders of the...
55000 Php
College Degree
2-3 years experience in Workforce Management
Experience with forecasting and scheduling
With supervisory experience handling Lead RTA or Lead WF
Experience in handling all LOB (Email, chat and voice)
Stellar Creations
Pasig
14 days ago
...Are you ready to make an impact? We are hiring for a Workforce Manager tobe a part of our newest financial LOB based in our BGC, Taguig facility.
Join Infosys BPM Philippines and jumpstart your career!
Summary/Description:
Liaison with onshore lead and participate...
Infosys BPM
Taguig
1 day ago
...Description:
Requires broad technical expertise and industry knowledge.
Accountable for functional, operational, and/or program management.
Assists others in achieving goals.
Manages performance appraisals and pay reviews.
Manages training for 3 or more...
...Job Description - Senior Manager – Workforce Management (COR027850)
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and...
Genpact
Muntinlupa
4 days ago
...Responsibility Statements
Manages and coaches a team of WFM employees on performance, quality, and output.
Coordinates with WFM Business Partners to ensure critical assignments and deliverables are met.
Directs teams on the use and application of WFM standards...
...We are looking for a Workforce Management Analyst to radically improve how we forecast and manage capacity in our Claims and Customer Service departments. It will be your job to build and manage Excel based tools to improve resource planning and capacity management for...
...• Collaborate with Finance, Analytics, Operations, Product Management, Talent Acquisition, Training and Change Management business partners... ...other responsibilities as set by Customer Solutions and/or Workforce Management leadership. Requirements
• 3-5 years of relevant...
...Ukraine.
POSITIONSUMMARY:
We are seeking an experienced Workforce Analyst to assist in our growing Customer Support Organization... ...satisfaction, and cost efficiency. Responsible for day-to-day management of service level, site efficiency/occupancy and agents to ensure...
Vista Equity Partners Management, LLC
Manila
3 days ago
...Description:
Requires broad technical expertise and industry knowledge.
Accountable for functional, operational, and/or program management.
Assists others in achieving goals.
Manages performance appraisals and pay reviews.
Manages training for 3 or more...
