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- ...Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods and procedures to...
- ...Optimise call centre operations and drive efficiency with Symbos. Symbos is expanding and looking for a Workforce Management Analyst (Dialer) to join our team. If you have a knack for data analysis system management and process improvement in a contact centre environment...
- ...Position Description: Job Summary The Principal Consultant Workforce Analyst will be responsible for optimizing workforce management processes to ensure efficient and effective service delivery. This includes forecasting service desk demand creating staffing schedules...
- ...weekly coaching performance reviews and development plans for Workforce Schedulers. Foster a high-performance culture focused on continuous... ...updates and strategy changes. Collaborate with Real-Time Analysts to ensure accurate schedule exception handling and...
- ...Position Description: TheService Consultant Workforce and Reports Analyst is responsible for optimizing workforce management processes to ensure efficient and effective service delivery. Key responsibilities include forecasting service desk demand developing staffing...
- ...The Role The WFO Data Automation Analyst builds automated pipelines that collect, organize, and process both structured and unstructured... ..., insights, and leadership visibility. Reporting to the Workforce Operations Manager, this role improves the efficiency and consistency...
- ...to solve challenges, create opportunities and discover new possibilities for the communities we live in. Role Overview The Workforce Planner is responsible for analysing, forecasting, and planning workforce supply and demand, and talent needs and gaps to ensure that...
- ...items caused by agents. Ensure alignment with statutory wage updates and corporate payroll policies. Behavioral Insights & Workforce Quality Analyze attrition, absenteeism, and agent performance to identify root causes and recommend interventions. Implement...
- ...managing over $100B in claims across Australia. The Opportunity Step into a senior leadership role where you'll guide a team of Workforce Planning Officers, drive strategic forecasting, and shape workforce capacity across multiple sites. You'll be the go-to expert for...
- ...promote sustainable development in the Asia-Pacific region. Organizational Setting and Reporting Relationship The position of Workforce Planning Officer is assigned to the Strategic Workforce Unit (SWU) within the Budget People and Management Systems Department. You...
- ...results and influencing strategic initiatives. Be part of a culture that celebrates excellence and innovation. Job Summary As a Workforce Team Leader within Chase Travel you will lead a team of Workforce Specialists to deliver outstanding service and operational this...
- ...and strategic interventions. Talent Development: Coach analysts and coordinators to build decision-making confidence and data... ...At least five years in a global contact center with three in Workforce Management. Bachelors in business data science or related field...
- ...Overview The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program...
- About Us Billease offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both...
- ...an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels are...
- ...Overview The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and...
- ...implementing long-term strategies to align the organisations human capital with its overall business objectives. This involves analysing workforce trends applying the latest HR strategy long-term workforce planning and improving overall employee experience. In strategic...
- ...QUALITY AND WORKFORCE SPECIALIST Job Type: Full Time-Individual Contributor Location: Goway Manila Reporting to : QA Manager Salary: Php 35000 to Php 38000 Role Type: New Job purpose: INA Prime Solutions is our BPO line of business in Manila...
- ...stakeholders in the business to build an understanding of business need in the short and longer term. Including, but not limited to: BA Workforce Planners GEC Directors Project Managers, Account Leads and Arcadis Way Project Managers Business Leaders in country BA...
- ...is to lead the development and implementation of a Strategic Workforce Planning framework and organizational design collaborating with... ...Collaborate with various teams such as People business partners analysts finance and strategy teams for operationalization of SWP....
- ...Role Details Type of Support: Workforce Management Contract Duration: Full Time Training Schedule: Open to shifting schedules (subject to business requirements) Production Schedule: Open to shifting schedules (subject to business requirements) Work Type...
- ...Supervisor for Resource Planning is responsible for leading a team of analysts in the development of accurate short-term volume and staffing... ...Qualifications: Minimum of 3 years of experience in a Workforce Management (WFM) function with at least 1-2 years in a...
- ...As a Workforce Capacity Planner/Scheduler in our back-office Workforce team you will be responsible for analyzing historical data trends... ...exceptional service the Capacity Planner/WF Scheduling Analyst will align resources effectively and efficiently helping teams...
- ...we empower you to shape a brighter way forward so you can thrive professionally and personally. JLL Business Services (JBS) Workforce Management (WFM) JBS is JLLs global operations platform delivering services from capability centers in India the Philippines China...
- ...At Symbos were redefining whats possible in workforce solutions. We believe in collaboration creativity and delivering exceptional outcomes for our clients. If youre passionate about driving efficiency and leading high-performing teams this is your opportunity to make...
- ...direct clients in the Philippines. Job Title: Senior Executive- Workforce Management (RTA/Reporting) Location: Metro Manila Work... ...4- Amenable to work nightshift 5- Experience in Real-time Analyst and Reporting tasks 6- Proficient in MS Office (particularly...
- ...goals and operational efficiency targets. This person will develop and maintain accurate forecasts and capacity plans that drive our workforce strategy. What Part Will You Play Forecasting Develop and deliver accurate annual monthly and weekly forecasts for...
- ...candidate is expected to report to the office three times per week or other frequency dictated by thebusiness. The Role The Workforce Management Forecaster will optimally allocate resources in the People Services Centers in Manila PH Sao Caetano BR and Ramos MX....
- ...communication and follow-through ~ Ability to manage multiple tasks and make quick operational decisions ~ Proficiency with workforce management or rostering software ~ High attention to detail and strong administrative discipline Benefits...
- Description Job Track Description: Requires formal education and relevant expertise in a professional sales or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations...