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- ...Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods and procedures to...
- The Responsibilities: Create reports on historical call volume, handle time and operating performance Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly and monthly staffing requirement...
- The Responsibilities: Manage the global seat allocation for agents Consolidation of data across all programs Analyzes gathered data and ensures utmost accuracy Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting...
- ...is an Equal Opportunity Employer At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures...
- ...Optimise call centre operations and drive efficiency with Symbos. Symbos is expanding and looking for a Workforce Management Analyst (Dialer) to join our team. If you have a knack for data analysis system management and process improvement in a contact centre environment...
- ...Position Description: Job Summary The Principal Consultant Workforce Analyst will be responsible for optimizing workforce management processes to ensure efficient and effective service delivery. This includes forecasting service desk demand creating staffing schedules...
- ...Role Supervisor, Workforce Main Objectives and Duties Call Center Roster / QFN Database Ensures meeting clients' requirements... ...is updated with the correct process Call Management System Analyst and Database Analyst Performance Monitoring Constantly monitors...
- ...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal...
- ...promote sustainable development in the Asia-Pacific region. Organizational Setting and Reporting Relationship The position of Workforce Planning Officer is assigned to the Strategic Workforce Unit (SWU) within the Budget, People, and Management Systems Department....
- ...reliability. Champion best-in-class WFM practices for scalability and efficiency. Team Development: Mentor WFM analysts and schedulers; build a high-performing workforce planning team. Foster a culture of data-driven decision-making and operational excellence....
- ...weekly coaching performance reviews and development plans for Workforce Schedulers. Foster a high-performance culture focused on continuous... ...updates and strategy changes. Collaborate with Real-Time Analysts to ensure accurate schedule exception handling and...
- ...Job Location MANILA SIX/NEO OFFICE Job Description Overview of the job You will be part of the Time & Workforce Management (TWFM) IT Engineering team responsible for developing, testing, and maintaining software to enhance business operations. You will translate...
- ...to solve challenges, create opportunities and discover new possibilities for the communities we live in. Role Overview The Workforce Planner is responsible for analysing, forecasting, and planning workforce supply and demand, and talent needs and gaps to ensure that...
- ...Overview The Global Workforce Strategic Partner is responsible for managing relationships with our client workforce partners, ensuring globally consistent WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and...
- ...Role: Workforce Assistant Manager Location: Manila Mode: Work from Office Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To coordinate with operations and various...
- ...role serves as the technical Subject Matter Expert (SME) for the Workforce Management (WFM) platform ensuring its optimal configuration... ...especially concerning payroll. Collaborate with WFM Analysts and Operations leaders to identify opportunities to leverage advanced...
- ...Job Summary We are seeking an experienced Dayforce Workforce Management (WFM) Specialist with strong Australia payroll and workforce management knowledge. This role focuses on configuring, supporting, and optimizing Dayforce WFM solutions, with particular emphasis on...
- ...Position Description: TheService Consultant Workforce and Reports Analyst is responsible for optimizing workforce management processes to ensure efficient and effective service delivery. Key responsibilities include forecasting service desk demand developing staffing...
- ...to drive efficiency, growth, and sustainability for its partners worldwide. Role Description This on-site and full-time Workforce Management Team Lead role is based in Metro Manila. Responsibilities include overseeing workforce management processes such as scheduling...
- ...intervals scenario modeling and sensitivity analysis. Cross-Functional Leadership Lead cross-functional forecasting reviews with Workforce Finance Analytics ML Product and Operations. Challenge assumptions constructively and introduce data-driven checks and balances...
- ...we empower you to shape a brighter way forward so you can thrive professionally and personally. JLL Business Services (JBS) Workforce Management (WFM) JBS is JLLs global operations platform delivering services from capability centers in India the Philippines China...
- ...About The Team The Workforce Partnerships & Governance Lead is responsible for managing outsourced warehouse manpower across multiple agencies. This role ensures strong agency partnerships, operational accountability, commercial governance, and compliance with labor...
- ...mentoring from experts in your field * Join a global company, winner of hundreds of industry awards What is your mission? The Global Workforce Management (WFM) Lead at TDCX is responsible for defining and leading the global WFM strategy across multiple geographies,...
- ...and strategic interventions. Talent Development: Coach analysts and coordinators to build decision-making confidence and data... ...At least five years in a global contact center with three in Workforce Management. Bachelors in business data science or related field...
- ...results and influencing strategic initiatives. Be part of a culture that celebrates excellence and innovation. Job Summary As a Workforce Team Leader within Chase Travel you will lead a team of Workforce Specialists to deliver outstanding service and operational this...
- ...an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking The Workforce Management Specialist is responsible for delivering accurate forecasting and scheduling to ensure the right staffing levels are...
- ...world for all. Function: Talent Executive Talent Insights and Analytics Proposed rank: Assistant Director Sub Function: Workforce Insights (Global Consulting) Reports to: Consulting Workforce Transformation COE leader (associate director) Position Summary:...
- ...Supervisor for Resource Planning is responsible for leading a team of analysts in the development of accurate short-term volume and staffing... ...Qualifications: Minimum of 3 years of experience in a Workforce Management (WFM) function with at least 1-2 years in a...
- ...As a Workforce Capacity Planner/Scheduler in our back-office Workforce team you will be responsible for analyzing historical data trends... ...exceptional service the Capacity Planner/WF Scheduling Analyst will align resources effectively and efficiently helping teams...
- ...implementing long-term strategies to align the organisations human capital with its overall business objectives. This involves analysing workforce trends applying the latest HR strategy long-term workforce planning and improving overall employee experience. In strategic...