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- The Responsibilities: Create reports on historical call volume, handle time and operating performance Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly and monthly staffing requirement...
- ...Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods and procedures to...
- ...Position Description: As a Workforce Management Agent you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload planning capacity and...
- ...Optimise call centre operations and drive efficiency with Symbos. Symbos is expanding and looking for a Workforce Management Analyst (Dialer) to join our team. If you have a knack for data analysis system management and process improvement in a contact centre environment...
- The Responsibilities: Manage the global seat allocation for agents Consolidation of data across all programs Analyzes gathered data and ensures utmost accuracy Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting...
- ...is an Equal Opportunity Employer At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures...
- ...global company, winner of hundreds of industry awards What is your mission Develop and implement comprehensive WFMaaS (Workforce Management as a Service) strategies aligned with both the client's sales objectives and overall business goals Proactively...
- ...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal...
- ...Brief Position Description: The Workforce Coordinator is a key member of the Workforce Planning team. The purpose of this role is to provide support to the Workforce planning team to ensure processes and systems run smoothly and efficiently. Minimum Qualifications...
- ...Role Supervisor, Workforce Main Objectives and Duties Call Center Roster / QFN Database Ensures meeting clients' requirements... ...is updated with the correct process Call Management System Analyst and Database Analyst Performance Monitoring Constantly monitors...
- ...organization's objective to improve labor accuracy, operational efficiency, and cost control while enabling scalable, network-wide workforce planning. The Planner will contribute to building a predictive labor framework that aligns staffing levels with operational needs...
- ...reliability. Champion best-in-class WFM practices for scalability and efficiency. Team Development: Mentor WFM analysts and schedulers; build a high-performing workforce planning team. Foster a culture of data-driven decision-making and operational excellence....
- ...Position Description: TheService Consultant Workforce and Reports Analyst is responsible for optimizing workforce management processes to ensure efficient and effective service delivery. Key responsibilities include forecasting service desk demand developing staffing...
- Join our Workforce Insights team, where curiosity, growth and a passion for learning drive everything we do. We're dedicated to building meaningful careers in workforce analytics, helping leaders make smarter decisions through data‑driven insights. If you're excited to...
- ...Role: Sustain common workforce management tasks (reporting identifying trends preparing presentations training specific to WFM tools and capabilities capacity planning). Forecasting volume and utilizing the forecasted data to create optimized employee schedules and...
- ...About The Team The Workforce Lead is responsible for managing outsourced warehouse manpower across multiple agencies. This role ensures strong agency partnerships, operational accountability, commercial governance, and compliance with labor regulations for non-full-...
- ...Job Location MANILA SIX/NEO OFFICE Job Description Overview of the job You will be part of the Time & Workforce Management (TWFM) IT Engineering team responsible for developing, testing, and maintaining software to enhance business operations. You will translate...
- We are looking for senior developers to identify and resolve issues in key business systems. Working collaboratively with the team, issues are solved, system performance is assessed, and solutions are applied to enhance functionality. Ensuring smooth operation of applications...
- ...delivery ride-sharing HiTech FinTech and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which...
- ...arrangement: Hybrid Our People and Corporate Services Group is looking for a experienced professionals to join us with the role of Workforce Management Officer . In this role you will be responsible for developing implementing and maintaining workforce strategies to...
- ...Role Responsibilities The Workforce Management GCC Specialist is responsible for providing 24/7 global coverage of contact center queues ensuring service levels are consistently optimized. Key tasks include real-time monitoring coordinating schedule changes managing...
- ...The Workforce Associates primary responsibility is to ensure daily service levels in all Operational Units by working closely with local leadership. Ensure the most effective use of its workforce against key performance metrics. General Job Responsibilities: Corrects...
- ...we empower you to shape a brighter way forward so you can thrive professionally and personally. JLL Business Services (JBS) Workforce Management (WFM) JBS is JLLs global operations platform delivering services from capability centers in India the Philippines China...
- ...Lead Workforce Management This Local Workforce Management (WFM) Expertise Lead position is based in the Philippines. Your role & work environment The Local WFM Expertise Lead is responsible for responsible for supporting the design implementation and execution...
- ...to solve challenges, create opportunities and discover new possibilities for the communities we live in. Role Overview The Workforce Planner is responsible for analysing, forecasting, and planning workforce supply and demand, and talent needs and gaps to ensure that...
- ...involvement and support in wider initiatives across varying teams Youre probably a match if ~ You have proven experience in Workforce Management within customer service or contact center operations leading with a bias for action ~ At a minimum you have...
- ...What is your mission The Global Workforce Management (WFM) Lead at TDCX is responsible for defining and leading the global WFM strategy across multiple geographies, accounts, and service lines. This role ensures optimal capacity planning, forecasting accuracy, scheduling...
- ...Role: Workforce Assistant Manager Location: Manila Mode: Work from Office Job Responsibilities (Manager WFM) - Responsible to manage c apacity Planning, Scheduling, Forecasting, Real Time Management, and Reporting To coordinate with operations and various...
- ...and strategic interventions. Talent Development: Coach analysts and coordinators to build decision-making confidence and data... ...At least five years in a global contact center with three in Workforce Management. Bachelors in business data science or related field...
- ...Workforce Management Expert This Workforce Management Expert position is based in the Philippines. Your role & work environment The Workforce Management (WFM) expert is responsible for supporting the design implementation and execution of WFM for CDD globally...