Workforce analyst jobs in Manila

 ...of relevant experience in similar role Working knowledge of multi-user computer systems, applications, and equipment along with workforce management tools and techniques Excellent knowledge of MS Office Good written and verbal communication skills, including experience... 

Job Description: Monitor agent status in real-time. Monitors inbound operations to ensure optimal staffing levels. Evaluate adherence and take immediate action to improve performance. Facilitates real-time discussions with necessary stakeholders. Responsible in processing...

 ...to resolve any staffing and volume concerns ▪Updating schedules to account for breaks, paid time off, tardiness, etc ▪Using workforce management software and tools to streamline processes and enhance overall efficiency. ▪Perform other ad-hoc data analysis tasks... 

Main Responsibilities: Manage the call volume, real time monitoring of intraday, and program break schedules. Assist operations to maintain service level and create valuable report to do forecasting Generate ideas for process and service improvement planning. Use trends...

 ...Accenture in the Philippines is currently looking for talented individuals for our Workforce Services Analyst .  About Us: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital... 

Basic Functions  Responsible for managing staffing models and scheduling processes Role & Responsibilities  Manage the scheduling process of the program.  Create agent schedules, IDPs and make necessary adjustments as necessary.  Acts as backup to the WF ...

 ...balance Employee referral programs About the Role: This is where youu0026rsquoll shine: Data Analysis: Collect and analyze workforce data to identify trends, patterns, and key performance indicators (KPIs). Utilize statistical methods and tools to interpret data... 

 ...DESCRIPTION Summary Responsible for the development and maintenance of a comprehensive forecasting and scheduling model by using Workforce Management tools to analyze trends, prepare forecasts (Volume, AHT, and Shrinkage), create staffing requirements, and generate... 

Qualification Requirements • Bachelor’s degree in any discipline • At least 2 years of professional experience • Experience in workforce planning would be an advantage • Good organization skills; able to exercise judgment in day to day work activities • Flexibility... 

 ...CS Operations – TX Workforce Management / The Sr Workforce Analyst is vital in ensuring that we have the best possible workforce analytics to ensure that Customer Service is optimized to help Hopper’s customers. The Sr Workforce Analyst is vital to ensure Hopper... 

 ...Workforce Scheduling Analyst page is loaded Workforce Scheduling Analyst Apply locations Quezon City time type Full time posted on Posted Yesterday job requisition id JR24041390 We are a leading financial services provider committed to making decisions easier and... 

 ...candidates Summary of Work Activities and Responsibilities: Under the supervision of the Workforce Management and Analytics Supervisor, the Workforce Management Analyst will assist in monitoring, reviewing, and analyzing the University’s workforce complement vis... 

 ...Specialist at Infosys BPM Are you ready to make an impact? We are hiring for a Workforce Management Specialist or RTA for our financial campaign in Alabang . Workforce Analyst – Scheduler is responsible in creating forecasts, scheduling, capacity planning and... 

 ...clients and all internal departments including, but not limited to, Workforce Management, Clients Services, Operations, etc. Responsible...  ...the determination to go beyond hurdles. As a Workforce Queue Analyst , you can perform well if you have: A college graduate,... 

 ...JOB SUMMARY: As a Workforce Management Analyst, you will be responsible for providing support to the Sr. Workforce Management Analyst within the Support Operations Department and the Customer Support Teams. You will provide support in the areas of monitoring of real... 

 ...plan Best in class training and development program Job Requirements College graduate At least 1-2 years experience in workforce management performing workforce planning Demonstrated ability to create and analyze quality reports Advanced knowledge in... 

 ...is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures... 

Upload Your Resume / CV (Required) Documents must be in one of the following formats: DOC, DOCX, RTF, PDF (editable only) TXT and HTML and less than 5MB If you selected Other or Employee Referral, please tell us who referred you. Additional Information Please...

 ...Previous call center experience required Previous 1 year Work Force Management experience is considered an asset. The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Job Description:... 

 ...Position Summary As a Senior Workforce Analyst , you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance...