Search Results: 5,492 vacancies
Job Description:
Monitor agent status in real-time.
Monitors inbound operations to ensure optimal staffing levels.
Evaluate adherence and take immediate action to improve performance.
Facilitates real-time discussions with necessary stakeholders.
Responsible in processing...
Kinect Incorporated
Quezon City
22 days ago
...to resolve any staffing and volume concerns
▪Updating schedules to account for breaks, paid time off, tardiness, etc
▪Using workforce management software and tools to streamline processes and enhance overall efficiency.
▪Perform other ad-hoc data analysis tasks...
WHR GLOBAL CONSULTING
Makati
more than 2 months ago
Main Responsibilities:
Manage the call volume, real time monitoring of intraday, and program break schedules.
Assist operations to maintain service level and create valuable report to do forecasting
Generate ideas for process and service improvement planning.
Use trends...
Gratitude Philippines
Taguig
a month ago
32000 Php
Basic Functions
Responsible for managing staffing models and scheduling processes
Role & Responsibilities
Manage the scheduling process of the program.
Create agent schedules, IDPs and make necessary adjustments as necessary.
Acts as backup to the WF ...
VCC Link, Inc.
Pasay
15 days ago
...balance
Employee referral programs
About the Role:
This is where youu0026rsquoll shine:
Data Analysis:
Collect and analyze workforce data to identify trends, patterns, and key performance indicators (KPIs).
Utilize statistical methods and tools to interpret data...
...DESCRIPTION
Summary
Responsible for the development and maintenance of a comprehensive forecasting and scheduling model by using Workforce Management tools to analyze trends, prepare forecasts (Volume, AHT, and Shrinkage), create staffing requirements, and generate...
40000 Php
Qualification Requirements
• Bachelor’s degree in any discipline
• At least 2 years of professional experience
• Experience in workforce planning would be an advantage
• Good organization skills; able to exercise judgment in day to day work activities
• Flexibility...
VCC Link, Inc.
Taguig
23 days ago
...Workforce Scheduling Analyst page is loaded Workforce Scheduling Analyst
Apply locations Quezon City time type Full time posted on Posted Yesterday job requisition id JR24041390 We are a leading financial services provider committed to making decisions easier and...
Manulife Insurance Malaysia
Quezon City
4 days ago
...candidates
Summary of Work Activities and Responsibilities:
Under the supervision of the Workforce Management and Analytics Supervisor, the Workforce Management Analyst will assist in monitoring, reviewing, and analyzing the University’s workforce complement vis...
Ateneo
Quezon City
22 hours ago
...Specialist at Infosys BPM
Are you ready to make an impact? We are hiring for a Workforce Management Specialist or RTA for our financial campaign in Alabang .
Workforce Analyst – Scheduler is responsible in creating forecasts, scheduling, capacity planning and...
Infosys BPM Philippines
Muntinlupa
2 days ago
...JOB SUMMARY: As a Workforce Management Analyst, you will be responsible for providing support to the Sr. Workforce Management Analyst within the Support Operations Department and the Customer Support Teams. You will provide support in the areas of monitoring of real...
...Position Summary
As a Senior Workforce Analyst , you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance...
...is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures...
Upload Your Resume / CV (Required)
Documents must be in one of the following formats: DOC, DOCX, RTF, PDF (editable only) TXT and HTML and less than 5MB If you selected Other or Employee Referral, please tell us who referred you.
Additional Information
Please...
Hirebridge
Manila
22 hours ago
...innovation and teamwork come together to support the most exciting missions in the world!
POSITION DESCRIPTION
You are a Workforce Queue Analyst , a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the...
...plan
Best in class training and development program
Job Requirements
College graduate
At least 1-2 years experience in workforce management performing workforce planning
Demonstrated ability to create and analyze quality reports
Advanced knowledge in...
...Previous call center experience required
Previous 1 year Work Force Management experience is considered an asset.
The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.
Job Description:...
...We are looking for a Workforce Management Analyst to radically improve how we forecast and manage capacity in our Claims and Customer Service departments. It will be your job to build and manage Excel based tools to improve resource planning and capacity management for...
Bachelor’s degree in any discipline
At least 2 years of professional experience
Experience in workforce planning would be an advantage
Flexibility in working hours to accommodate multiple time zones as needed
Working knowledge of firm standard technology such as IE...
V-Call Center Link (VCC Link), Inc.
Taguig
a month ago
...of more than 400 individuals in the US, Canada, Philippines, and Ukraine.
POSITIONSUMMARY:
We are seeking an experienced Workforce Analyst to assist in our growing Customer Support Organization. This role is responsible for balancing service levels, employee...
Vista Equity Partners Management, LLC
Manila
5 days ago
