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- ...Job Summary The Real-Time Analyst is responsible for monitoring real-time service levels, call volumes, agent availability, and queue performance to ensure optimal workforce utilization and SLA achievement. The role supports operations by making real-time adjustments...
- ...Job Title: Workforce Management (WFM) / Real-Time Analyst (RTA) Work Setup: Onsite Shift: Mid Shift Job Summary: We are looking for an experienced Workforce Management (WFM) / Real-Time Analyst (RTA) to support daily operations by ensuring optimal staffing,...
- ...Job Title: Workforce Management (WFM) Specialist / Lead Location: Cebu – Central Bloc (Onsite) Schedule: US Business Hours Job Summary... ...experience in Workforce Management or related roles (Reports Analyst, Data Analyst, Scheduler, Capacity Planner, Forecaster, etc.)...
- ...Workforce Management (WFM) Specialist / Lead Location: Cebu – Central Block (Onsite) Schedule: US Business Hours Job Summary... ...experience in Workforce Management or related roles (e.g., Reports Analyst, Data Analyst, Reporting Analyst, Capacity Planner, Scheduler,...
- ...We are looking for an experienced Workforce Management Executive to support workforce planning, forecasting, scheduling, and real-time... ...years of experience in Workforce Management (WFM) or Real-Time Analyst (RTA) roles Strong analytical and workforce planning skills...
- ...actionable business recommendations. Direct, coach, and develop WFM teams, including Forecasting Analysts, Scheduling Analysts, and Real-Time Analysts (RTAs). Present workforce performance trends and efficiency gains to senior leadership and global client. Serve as a...
- ...The Sr. Workforce Manager is responsible for leading the end-to-end Workforce Management (WFM) function for large-scale, complex operations. This role ensures optimal staffing, forecasting accuracy, real-time performance management, and strategic capacity planning to...
- ...Job Overview We are looking for an experienced Senior Manager – Workforce Management to lead end-to-end workforce management operations within a contact center environment. The role is responsible for forecasting, scheduling, capacity planning, reporting, analytics, and...
- Bravissimo Resourcing Inc. | Cebu City | Full-time Roles and Responsibilities: Analysis – Strong Analytical skills Should be able to handle and achieve the departmental requirements. Knowledge of VBA, MS Access, SQL preferable. Maintaining secrecy of data...
- ...challenges. What will you be doing? The Technical Support Analyst role puts you in a high-exposure support position assisting our... ...sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities....
- ...About the Position: As a Service Desk Analyst , you will be working directly with AvePoint's partner, FSI Strategies, in helping... ...sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities....
- Manages and monitors company's expenditures, ensuring projects and operations stay within budget by analyzing financial data, creating cost-saving strategies, tracking spending, preparing reports, and collaborating with departments to optimize resource use, maximize profitability...
- ● Analyze data gathered through different sources, collated through Microsoft Excel, using various formulas and functions. ● Specific duties and responsibilities for this position shall include: ● Ensure compliance with established internal control procedures ● Involved...
- Job Description: Responsible for proactive remote support and maintenance around POS systems. Responsible for proactive support and maintenance around desktops and laptops. Improve system performance by identifying problems and recommending changes. Maintaining...
- The actuarial analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will be responsible for modeling complex problems, reconciling data sets, analyzing trends and summarizing...
- ...Description / Requirements Job title: Quality Analyst Account: Travel Sales Work set up: 100% Onsite at Cebu City Work shift: Night Shift Salary: Up to 34K but open salary negotiation Start date: ASAP Responsible for monitoring and evaluating sales...
- ...Job Summary The Actuarial Analyst provides support to the Reserving and Pricing Actuarial teams. The candidate will process, validate and interpret data to statistically model and determine results for the business. The candidate will be required to develop, maintain...
- ...Quality Analyst responsible for monitorimg and evaluating call center interactions to ensure quality and adherence to standards. Provides feedback and coaching to improve customer service performance. Description / Requirements Job title: Quality Analyst Account...
- As a member of the Strategic Analytics team supporting Claims, this candidate will manage and analyze large datasets and dashboards to provide actionable insights to clients and stakeholders. This position will help support, retain, and grow Arch’s book of business while...
- ...Position Overview The Real-Time Analyst is responsible for maintaining optimal service levels across all Operations accounts through... ...: ~ Work Experience: At least one (1) year of Workforce Management experience within the call center / customer service...
- Responsibilities and Duties: 1. Support in the Conduct of Surveys and Research Studies for the company’s clients, including but not limited to: Coding of extracted data Creation of tabulation specifications (tab specs) Data cleaning and processing Migrating ...
- ...We're looking for: MARKET RESEARCH DATA ANALYST QUALIFICATIONS: Bachelor's degree in Marketing, Business, Economics, Statistics or related field. With 2-5+ years of experience in market research, insights or business intelligence. Preferably with background...
20000 - 22000 Php
Job Title: Payment Center Representative Location: IT Park, Cebu City (Full-Time, On-site) Shift: Graveyard Role Overview The Payment Center Representative manages all payment-related concerns, handles customer inquiries through both calls and emails, and...- Company Description Arch Global Services offers competitive pay and a comprehensive benefits package. Additionally, Arch is committed to helping its associates create what’s next by providing access to a variety of programs supporting your professional development and...
- Reports to the Credit and Collections Supervisor and is responsible for assessing creditworthiness, monitoring accounts, ensuring compliance, and providing data-driven insights to support effective credit risk management. Qualifications: Bachelor’s Degree in Accountancy...
- ...Job Title: Quality Analyst Experience: 2–4 years overall, with 1–2 years of experience in quality monitoring and feedback within a call center sales domain We are seeking a highly skilled Quality Analyst to join our team and support our call center sales operations...
60000 Php
...in the Philippines and South Korea. They are producing various Luxury and High-ends Cars and are looking for a Korean Master Data Analyst (15 HEADCOUNTS). Position: Korean Data Analyst Industry: Shared Services - Automotive Company Salary: Php 60,000 Monthly...- ...investigative efforts to locate assets and uncooperative clients. 13. Maintain constant coordination and communication with the Account Analyst. 14. Monitor assigned accounts and achieved collection and provision target. 15. Follow all company policies and legal...
- ...Job Overview Level Up Talent Solutions is hiring a Compensation Analyst for a US-based Mortgage and Financial Services organization. This role is responsible for administering compensation programs, processing variable compensation and sales commissions, conducting compensation...
- ...We are looking for a highly skilled and analytical Lead – Business Analyst (Social Media) to drive data-driven decision-making for our social media initiatives. This role will focus on analyzing social media performance, identifying trends, and providing actionable insights...