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- ...The Role The Workforce Analyst owns the end-to-end coordination of scheduling and handoffs once a Virtual Assistant (VA) is successfully hired and matched with a client. This role works cross-functionally with Sales, CSM, Talent Acquisition (TA), Training, and Operations...
- ...WE’RE HIRING: Workforce Management Analyst III We are looking for an additional Workforce Management Analyst III to join our team in the academe industry! Qualifications: With at least 3 years of workforce management experience. Knowledgeable in forecasting...
- ...Job Title: Workforce Management (WFM) / Real-Time Analyst (RTA) Work Setup: Onsite Shift: Mid Shift Job Summary: We are looking for an experienced Workforce Management (WFM) / Real-Time Analyst (RTA) to support daily operations by ensuring optimal staffing,...
- ...We're looking for a Real-Time Analyst (RTA) for a full-time, onsite role in Taguig City . Key Responsibilities: Monitor real... ...risks and trends. Coordinate with Operations and Workforce Management teams to address service level issues. Generate and...
- ...over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. The Workforce Management Analyst plays a critical role in the day-to-day operational management of Turnitin’s global Technical Support organization. This...
- ...The Wokrforce Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and...
- Workforce Analyst Position Description As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload,...
- ...the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description The Workforce Management Analyst plays a critical role in the day-to-day operational management of Turnitin’s global Technical Support organization. This...
- ...services. Wrist LinkedIn Page: Wrist Facebook Page: Job Description Wrist Service Center is looking for a Workforce Business Intelligence Analyst who will serve as the HOO's business-side owner of operational reporting, analytics and workforce intelligence. The...
- ...standards. Support performance monitoring, attendance tracking, and operational issue resolution. Provide insights to Ops on workforce quality, incentive performance, and behavioral trends. Manage a team of trainers and administer the end-to-end onboarding...
- ...Job Description The Workforce Planning team provides workforce products, technologies, scheduling, forecasting, and real-time support for our Contact and Back-Office Centers. As a Workforce Analyst within our International Consumer Banking Workforce Planning team...
- ...degree in a relevant field such as Business Administration or Operations Management Experience Level: 1-3 years of experience in workforce management or a related field Skills and Competencies: Proficiency in MS Excel and experience with call center technologies...
- ...WFM or BPO operations expertise. Experience With or without professional experience in customer support, technical support, workforce management, or a related operations role. Experience within a BPO, digital advertising, or online marketing environment is...
- ...Are you an experienced Contact Center Workforce Management Specialist looking for an exciting new career opportunity? We’re offering a fantastic role with a leading organization where you’ll help optimize workforce performance and enhance customer experiences. About the...
- ...Position: Reports and Workforce Analysts Salary Budget : 40,000 Shift Schedule : Permanent nightshift and PH holiday work Work Set-up : Permanent onsite work Location: Mandaluyong City Required Experience: Five9 cloud based contact center solutions...
- ...Workforce Management (WFM) Analyst We are looking for an experienced Workforce Management (WFM) Analyst who will be responsible for forecasting, scheduling, capacity planning, and real-time workforce monitoring in a fast-paced contact center environment. You...
- ...Monitor real-time workforce performance and adherence to schedules. Analyze data to identify trends and provide actionable insights for optimization. Collaborate with team leaders to ensure staffing levels meet operational demands. Prepare and present real-time...
- ...for talented individuals like you to join our awesome team! Be the next Real Time Analyst for our Transcom Davao site. Join our Transcom Family as a Real-Time Analyst! As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance...
- ...Analyze real-time data to optimize workforce efficiency. Monitor call center operations to ensure service level agreements are met. Provide actionable insights and reporting to management on staffing and performance. Assist in the development of scheduling strategies...
- ...Job Summary The Real-Time Analyst is responsible for monitoring real-time service levels, call volumes, agent availability, and queue performance to ensure optimal workforce utilization and SLA achievement. The role supports operations by making real-time adjustments...
- ...We are looking for a Workforce Management (WFM) Capacity Planner to support forecasting, capacity planning, and workforce optimization to ensure operational efficiency and service level achievement. Key Responsibilities: Develop and maintain long-term and short...
- ...Leadership & Development: Lead, mentor, and develop a team of 5-15 WFM analysts, ensuring task fulfillment, quality evaluation of daily... ...staffing strategies. Data Analysis & Reporting: Analyze workforce data and reports to provide actionable insights for daily operational...
- ...Job Title: Real Time Analyst Location: Eton Centris, Quezon City Work Setup: 100% Onsite Schedule: Shifting schedules (UK time... ...-oriented and analytical Real Time Analyst (RTA) to join our Workforce Management team. The RTA will be responsible for monitoring real...
- ...Job Title: Workforce Management (WFM) Specialist / Lead Location: Cebu – Central Bloc (Onsite) Schedule: US Business Hours Job Summary... ...experience in Workforce Management or related roles (Reports Analyst, Data Analyst, Scheduler, Capacity Planner, Forecaster, etc.)...
775000 $ per day
...THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Associate WORK SETUP: Return to Office OVERALL PURPOSE: We are seeking a highly analytical Workforce Reporting Analyst to support workforce and operational decision-making through...- ...with convenient, reliable, and safe rides, impacting millions of lives positively every single day. Now, we're looking for a Workforce Specialist Service Excellence . As a Workforce Specialist at Angkas, acts as the operational backbone and tactical "brain" of the...
- ...Job Title: 2026 Workforce GVPCW Job Description The Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis...
- ...Job Posting Title Workforce Manager Job Description This role leads a global team of contact center agents, overseeing daily performance, response time and service goals, and workforce management operations, including the team in Manila, Philippines. The leader...
- ...talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site. Join our Transcom... ...is responsible for leading a geographically dispersed team of analysts charged with planning, scheduling, monitoring, analyzing, and...
775000 $ per day
...THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Manager WORK SETUP: Return to Office OVERALL PURPOSE: The Workforce Manager is responsible for managing the WFM and AP/QA...