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- ...Contributes to the decision making based on experience to ensure success. Qualifications: Any graduate. At least 5 years' workforce management with specialization in RTA/ Scheduling. Amenable to work on shifting schedules. Amenable onsite in Quezon City....
- ...driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment... ..., and Global Operations. As a Senior GCO Operations Analyst, you will apply analytical and business acumen to help GCO...
- Work Schedule: Shifting/Flexible Work Set-up: Onsite Qualifications: Bachelors Degree in any Course. Highly proficient in computer and MS Office (Intermediate/Expert in Excel). Good communication, presentation, analytical and problem solving skills. Able...
- ...What Workforce Optimization contributes to Cardinal Health Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing...
- ...productivity, and other operational needed reports. Responsible for data integrity, accuracy of all reporting requirements. Works with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting. Analyses data to ensure integrity...
- ...business processes and reporting. Work collaboratively with Workforce Management Specialist and play an active role in supporting department... ...confidentiality. Minimum 2 years of experience in a Reports Analyst (RTA, Planner and Scheduler) role in a contact centre...
- ...APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Senior Analyst WORK SETUP: Return to Office RESPONSIBILITIES: . Review, validate and ensure timely delivery and accuracy of reports...
- ...Workforce Management (WFM) Analyst This role has been designated as 'Remote/Teleworker', which means you will primarily work from home. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help...
- Workforce Analyst Position Description As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload,...
775000 $ per day
...WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Sr Analyst WORK SETUP: Return to Office RESPONSIBILITIES: • Lead and manage the MSP team to provide timely and high-quality support...Accenture
Taguiga month ago- WFM (Workforce Analyst) Position Description Job Summary The Principal Consultant – Workforce Analyst will be responsible for optimizing workforce management processes to ensure efficient and effective service delivery. This includes forecasting service desk demand...
- The Responsibilities: Manage the global seat allocation for agents. Consolidation of data across all programs. Analyzes gathered data and ensures utmost accuracy. Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized...
- ...meetings, and other events, to maintain operational efficiency. Requirements Qualifications and Requirements: ~3–6+ years in workforce management, scheduling, or capacity planning—ideally within a call center or similar high-volume service environment ~ Strong...
- The Responsibilities: Create reports on historical call volume, handle time and operating performance. Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly and monthly staffing requirement...
- ...Job Description: The Workforce Strategy Analyst is responsible for leading the analysis of long-term workforce and labour landscape trends to ensure SPX Express maintains the operational capacity, resilience, and cost-efficiency needed to support growth across Southeast...
- ...The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level... ..., and analytics capabilities. Mentor and develop WFM analysts and schedulers to build a high-performing team. Required...
- ...Job Description: Manager – Workforce Management (WFM) Location- Taguig The Manager- Workforce Management (WFM) is responsible for... ...and optimization. Manage, mentor, and develop a team of WFM analysts, ensuring productivity, capability enhancement, and skill...
- ...call volumes, intra-day patterns, root cause analysis) Gather workforce metrics/data and distribute reports (e.g., call volumes, AHT,... ...degree or equivalent experience Minimum 2 years of real-time analyst (RTA) with scheduling experience in a BPO environment Must be...
200 Php per day
...Workforce Specialist (₱35K | Hybrid | FREE AI Certification) Cebu City | Onsite (IT Park) | 10:00 PM–7:00 AM | Monday–Friday You are the heartbeat of GoTeam's internal operational efficiency. This role exists to ensure our workforce is synchronized, productive, and...- ...global company, winner of hundreds of industry awards What is your mission Develop and implement comprehensive WFMaaS (Workforce Management as a Service) strategies aligned with both the client's sales objectives and overall business goals Proactively...
- ...delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which...
- HIRING…. We are looking for Global Workforce Management Program Manager to support our US team. Location: Remote/Philippine Candidates... ...· Lead a team of Project Managers, Business Analysts, testers, and Technical Consultants responsible for WFS implementation...
- ...efficient resource allocation across our business process outsourcing operations. Your Daily Responsibilities Develop and implement workforce management strategies to meet business objectives Create and maintain staffing schedules to ensure optimal coverage and...
- Service Consultant – Workforce and Reports Analyst Position Description The Service Consultant – Workforce and Reports Analyst, is responsible for optimizing workforce management processes to ensure efficient and effective service delivery. Key responsibilities include...
- ...industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. JLL Business Services (JBS) Workforce Management (WFM) JBS is JLL's global operations platform, delivering services from capability centers in India, the Philippines,...
- ...involvement and support in wider initiatives across varying teams You're probably a match if You have proven experience in Workforce Management within customer service or contact center operations, leading with a bias for action At a minimum, you have...
- ...delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which...
775000 $ per day
...THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Specialist WORK SETUP: Return to Office OVERALL PURPOSE: Responsible for driving proper management of volume and staffing...Accenture
Taguig20 days ago- ...business objectives, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing... ...experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster Advanced knowledge on AVAYA...
- ...frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Priority - AI Workforce: UKG Pro Scheduling and Forecasting Consultant Role Overview The UKG Pro Scheduling and Forecasting Consultant is...
