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- ...The Wokrforce Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and...
- Workforce Analyst Position Description As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload,...
- ...Qualifications: ~ College Degree any course ~ 2-3 years experience in Workforce Management ~ Experience with forecasting and scheduling ~... ...) ~ With supervisory experience handling RTA or Workforce Analyst Job Role: Supervise and guide Workforce Analysts in...
- ...Position: Reports and Workforce Analysts Salary Budget : 40,000 Shift Schedule : Permanent nightshift and PH holiday work Work Set-up : Permanent onsite work Location: Mandaluyong City Required Experience: Five9 cloud based contact center solutions...
- ...for talented individuals like you to join our awesome team! Be the next Real Time Analyst for our Transcom Davao site. Join our Transcom Family as a Real-Time Analyst! As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance...
- ...Job Title: Real Time Analyst Location: Eton Centris, Quezon City Work Setup: 100% Onsite Schedule: Shifting schedules (UK time... ...-oriented and analytical Real Time Analyst (RTA) to join our Workforce Management team. The RTA will be responsible for monitoring real...
- ...Monitor real-time workforce performance and adherence to schedules. Analyze data to identify trends and provide actionable insights for optimization. Collaborate with team leaders to ensure staffing levels meet operational demands. Prepare and present real-time...
- ...Leadership & Development: Lead, mentor, and develop a team of 5-15 WFM analysts, ensuring task fulfillment, quality evaluation of daily... ...staffing strategies. Data Analysis & Reporting: Analyze workforce data and reports to provide actionable insights for daily operational...
- ...The Role The Workforce Analyst owns the end-to-end coordination of scheduling and handoffs once a Virtual Assistant (VA) is successfully hired and matched with a client. This role works cross-functionally with Sales, CSM, Talent Acquisition (TA), Training, and Operations...
- ...We're looking for a Real-Time Analyst (RTA) for a full-time, onsite role in Taguig City . Key Responsibilities: Monitor real... ...risks and trends. Coordinate with Operations and Workforce Management teams to address service level issues. Generate and...
- ...Analyze real-time data to optimize workforce efficiency. Monitor call center operations to ensure service level agreements are met. Provide actionable insights and reporting to management on staffing and performance. Assist in the development of scheduling strategies...
- ...great companies to work with. 47 years in providing great service and with over 33 delivery centers across the globe. Position: Workforce Manager Industry: IT/BPO Company Location: Taguig City Work Set up: Work On Site Salary: Php 120,000 Work Schedule:...
- ...We are looking for a Workforce Management (WFM) Capacity Planner to support forecasting, capacity planning, and workforce optimization to ensure operational efficiency and service level achievement. Key Responsibilities: Develop and maintain long-term and short...
- ...Workforce Management (WFM) Analyst We are looking for an experienced Workforce Management (WFM) Analyst who will be responsible for forecasting, scheduling, capacity planning, and real-time workforce monitoring in a fast-paced contact center environment. You...
- ...Job Title: Workforce Management (WFM) / Real-Time Analyst (RTA) Work Setup: Onsite Shift: Mid Shift Job Summary: We are looking for an experienced Workforce Management (WFM) / Real-Time Analyst (RTA) to support daily operations by ensuring optimal staffing,...
- ...Job Title: Workforce Management (WFM) Specialist / Lead Location: Cebu – Central Bloc (Onsite) Schedule: US Business Hours Job Summary... ...experience in Workforce Management or related roles (Reports Analyst, Data Analyst, Scheduler, Capacity Planner, Forecaster, etc.)...
- ...Job Summary The Real-Time Analyst is responsible for monitoring real-time service levels, call volumes, agent availability, and queue performance to ensure optimal workforce utilization and SLA achievement. The role supports operations by making real-time adjustments...
- ...Are you an experienced Contact Center Workforce Management Specialist looking for an exciting new career opportunity? We’re offering a fantastic role with a leading organization where you’ll help optimize workforce performance and enhance customer experiences. About the...
- ...degree in a relevant field such as Business Administration or Operations Management Experience Level: 1-3 years of experience in workforce management or a related field Skills and Competencies: Proficiency in MS Excel and experience with call center technologies...
- ...WFM or BPO operations expertise. Experience With or without professional experience in customer support, technical support, workforce management, or a related operations role. Experience within a BPO, digital advertising, or online marketing environment is...
- ...Job Summary: The TOG RTA Team Lead is responsible for overseeing a team of Real-Time Analysts focused on optimizing intraday service delivery. This role ensures the account hits key performance indicators (such as Reported and Abandoned Session targets shown in weekly...
- ...talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site. Join our Transcom... ...is responsible for leading a geographically dispersed team of analysts charged with planning, scheduling, monitoring, analyzing, and...
- ...Workforce Management (WFM) Specialist / Lead Location: Cebu – Central Block (Onsite) Schedule: US Business Hours Job Summary... ...experience in Workforce Management or related roles (e.g., Reports Analyst, Data Analyst, Reporting Analyst, Capacity Planner, Scheduler,...
- ...actionable business recommendations. Direct, coach, and develop WFM teams, including Forecasting Analysts, Scheduling Analysts, and Real-Time Analysts (RTAs). Present workforce performance trends and efficiency gains to senior leadership and global client. Serve as a...
- ...Reporting & Analysis: Generate reports on key metrics (efficiency, absenteeism, cost) for leadership. Process Improvement: Use Workforce Optimization (WFO) software and data to enhance efficiency and meet operational goals. Compliance: Ensure adherence to labor laws...
- ...We are looking for an experienced Workforce Management Executive to support workforce planning, forecasting, scheduling, and real-time... ...years of experience in Workforce Management (WFM) or Real-Time Analyst (RTA) roles Strong analytical and workforce planning skills...
775000 $ per day
...THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Manager WORK SETUP: Return to Office OVERALL PURPOSE: The Workforce Manager is responsible for managing the WFM and AP/QA...- ...The Sr. Workforce Manager is responsible for leading the end-to-end Workforce Management (WFM) function for large-scale, complex operations. This role ensures optimal staffing, forecasting accuracy, real-time performance management, and strategic capacity planning to...
- ESS Bundy Plotting (All Brands) ~ Plotting and updating ESS Bundy schedules of both Account Leads (ALs) and Live Hosts. This ensures accurate attendance tracking and faster documentation for shift verification and HR audits. Daily Plotting of Absences Track and...
- ...Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Workforce Specialist for our Awesome CX by Transcom Davao site. This role will focus on creating/implementations/communication/recommending/maintaining forecasting,...