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- ...Contributes to the decision making based on experience to ensure success. Qualifications: Any graduate. At least 5 years' workforce management with specialization in RTA/ Scheduling. Amenable to work on shifting schedules. Amenable onsite in Quezon City....
- ...Qualifications: Must be amenable to work 100% onsite at our Eastwood Site At least 3 years of experience in Workforce Management Excellent skills in scheduling and real-time time management is a must Excellent written, verbal and e-mail skills, with the ability...
- ...Summary of the role: As a Real Time Analyst you use your expertise to monitor and analyze real time/ intraday operations performance... ...their impact on service level agreements (SLAs). Operational & Workforce Management Knowledge: A solid understanding of contact center...
- The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day-of and current week Operations. S/he will also provide additional scheduling support by creating and generating schedules and optimizing when necessary. This role...
- ...Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to lead and drive improvements in workforce planning, structural management, and management information use. The role involves collaborating with stakeholders to ensure...
- Work Schedule: Shifting/Flexible Work Set-up: Onsite Qualifications: Bachelors Degree in any Course. Highly proficient in computer and MS Office (Intermediate/Expert in Excel). Good communication, presentation, analytical and problem solving skills. Able...
- ...Job Specifications Must possess a Bachelors Degree in any field At least 1 year of working experience as a Workforce Analyst in a call center setup Experience in eWFM, RTA, ESP is a plus Excellent written and verbal communication skills in English With proven...
- ...driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment... ..., and Global Operations. As a Senior GCO Operations Analyst, you will apply analytical and business acumen to help GCO...
- ...or other discipline related to area of expertise At least 1 year of previous experience with data analysis At least 2+ year Workforce Management (WFM) functions experience preferred Amenable to work onsite in Quezon City Amenable to work shifting schedule...
- ...call it One Sutherland. Job Description Sutherland is seeking an attentive and goal-oriented person to join us as a Reports Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have...
- ...meetings, and other events, to maintain operational efficiency. Requirements Qualifications and Requirements: ~3–6+ years in workforce management, scheduling, or capacity planning—ideally within a call center or similar high-volume service environment ~ Strong...
- ...productivity, and other operational needed reports. Responsible for data integrity, accuracy of all reporting requirements. Works with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting. Analyses data to ensure integrity...
- Workforce Analyst Position Description As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload,...
- ...grow your career our culture will embrace you. Open up opportunities with HPE. Job Description Role Summary: The Workforce Management Analyst supports global customer support operations by providing accurate forecasting, capacity planning, scheduling analysis,...
- ...Discover your 100% YOU with MicroSourcing! Position: Workforce Compliance Analyst Location: Libis, Quezon City Work setup & shift: Onsite | Dayshift Why join MicroSourcing You'll have: Competitive Rewards: Enjoy above-market...
- ...Job Title: Workforce Management Real-time Analyst Skills: Data Collection, Management & Analysis Experience: 2 - 4 years Location: Muntinlupa, Philippines We at Coforge are hiring Workforce Management Real-time Analyst with the following skillset: Overall...
- We are seeking a talented individual to join our Workforce team at MMB Operations. This role will be based in Manila – Six/NEO . This is a hybrid role that has a requirement of working at least three days a week in the office. The Workforce team, operating within...
- ...trends, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations to... ...scheduling policies and procedures. Skills Requirements: Prior workforce management experience including RTA, forecasting, staffing, and...
- ...APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Senior Analyst WORK SETUP: Return to Office RESPONSIBILITIES: . Review, validate and ensure timely delivery and accuracy of reports...
- ...JOIN OUR GROWING TEAM! JOB SUMMARY Workforce Management Analyst in a Contact Center environment responsible for all WFM tasks within the Fulfillment department. Key responsibilities includes to prepare and monitor attendance and scheduling functions, tracking Adherence...
- ...Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods and procedures to...
- The Responsibilities: Create reports on historical call volume, handle time and operating performance Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly and monthly staffing requirement...
- ...Position Description: As a Workforce Management Agent you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload planning capacity and...
- ...required for Operations. Required skills + qualities (technical): Bachelor's Degree in any field At least one (1) year of Workforce Management experience within the call center / customer service industry. Formal training in Workforce Management (i.e. real-...
- ...Job Summary: The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position...
775000 $ per day
...WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Sr Analyst WORK SETUP: Return to Office RESPONSIBILITIES: • Lead and manage the MSP team to provide timely and high-quality support...Accenture
Taguig9 days ago- ...clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Workforce Queue Analyst At Acquire Intelligence , our mission is to help businesses work smarter. We bring together the best people,...
- ...is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures...
- ...Job Description The Workforce Specialist in Reporting is responsible for creating, maintaining, and distributing workforce management reports and analytics. This role focuses on data analysis, report automation, and providing insights to support decision-making...
- ...understanding of contact center metrics and KPIs • Knowledge of real-time management principles and best practices • Experience with workforce management real-time modules • Ability to work under pressure and make quick decisions • Strong communication and coordination...
