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- ...Senior Associate Process Specialist (WFM / RTA) – Alabang Are you ready to make an impact Join as a Workforce Management - Senior Associate and jumpstart your career! Qualifications: ~ Bachelor's degree graduate, any field. ~3 years of WFM experience, preferably...
- Under the supervision of the Workforce Management and Analytics Supervisor, the Workforce Management Analyst III will assist in monitoring, reviewing, and analyzing the University's workforce complement vis-à-vis employee capabilities, organization capacities, market/industry...
- ...Position: Workforce Analyst Number of hours: 40 Hrs/week Schedule: TBD Develop and maintain accurate forecasting models to predict call volume, staffing needs, and workload distribution. Create and manage schedules to ensure optimal coverage and adherence...
- ...As a Workforce Management Real-Time Analyst (RTA) , you will be responsible for ensuring the optimal utilization of resources to meet the demands of our business operations. Your primary focus will be on real-time monitoring, analysis, and coordination of workforce activities...
- The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business... ...1 year experience specializing in Real-Time Monitoring or Workforce Analysis Advanced knowledge in MS Excel and relevant WF tools...
- The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day-of and current week Operations. S/he will also provide additional scheduling support by creating and generating schedules and optimizing when necessary. This role...
- What You'll Do Own the Talent Journey Ensure smooth onboarding, accurate documentation, and compliance Manage contract extensions, rate changes, and offboarding with precision Deliver VIP-Level Service Act as a trusted advisor for clients and contractors ...
- The Responsibilities: Manage the global seat allocation for agents. Consolidation of data across all programs. Analyzes gathered data and ensures utmost accuracy. Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized...
- ...The Workforce Capability Analyst is responsible for analyzing workforce capabilities, designing development programs, and supporting organizational design. This role leverages data-driven insights to align talent strategies with business goals and ensure organizational...
- ...Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods and procedures to...
- Generates schedules for the assigned programs / campaigns, ensuring adherence to service goals and Client requirements. Provide agents with a working schedule for the business week, incorporating all Client requirements (i.e. retraining, call backs) as well as forecasting...
- ...Willing to work on a full-remote Willing to work in a nightshift schedule Position Summary We are seeking a Workforce Operations Data Analyst to join our Workforce Operations team. This role will play a key part in ensuring accurate, timely, and actionable workforce...
- ...We are seeking an experienced Data Analyst to join our team with a focus on headcount optimization projects. In this hybrid role, you... ...for analyzing and presenting data that drives key decisions in workforce planning and optimization strategies. The ideal candidate will...
- ...Service environment in WFM ~ Amenable to work onsite, weekend rest day ~ Amenable to work on nightshift ~ Experience in Real-time Analyst and Reporting tasks ~ Proficient in MS Office (particularly in MS Excel, Report automation using Power Query, Power Pivot, Data...
- ...Optimise call centre operations and drive efficiency with Symbos. Symbos is expanding and looking for a Workforce Management Analyst (Dialer) to join our team. If you have a knack for data analysis system management and process improvement in a contact centre environment...
- The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management of telephonic/voice, e-mail and chat operations for various teams in REPH and offshore business unit partners. S/he will analyze workforce metrics, trends/...
- ...Job Description The Workforce Specialist in Reporting is responsible for creating, maintaining, and distributing workforce management reports and analytics. This role focuses on data analysis, report automation, and providing insights to support decision-making...
- Are you an experienced Contact Center Workforce Management Specialist looking for an exciting new career opportunity Were offering a fantastic role with a leading organization where youll help optimize workforce performance and enhance customer experiences. About The...
- ...The Wokrforce Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and...
- ...degree or higher Experience: • 3-4 years of experience in workforce analytics, planning, forecasting, and/or workforce management... ...designated timelines Roles & responsibilities: • Serve as an Analyst on the identification and interpretation of trends and insights...
- ...Role Details Type of Support: Workforce Contract Duration: Full Time/Permanent Training Schedule: Open to shifting schedules... ...whats next. The Role We are looking for a passionate Data Analyst to join our team! The successful candidate will be able to dig...
- ...performance metrics to identify trends, patterns, and root causes related to call volumes, intra-day behavior, and process gaps. Gather workforce metrics—including call volumes, AHT, adherence, and MIS reports—and distribute them to relevant stakeholders such as agents and...
- ...Position Description: Job Summary The Principal Consultant Workforce Analyst will be responsible for optimizing workforce management processes to ensure efficient and effective service delivery. This includes forecasting service desk demand creating staffing schedules...
- ...and strategic interventions. Talent Development: Coach analysts and coordinators to build decision-making confidence and data... ...At least five years in a global contact center, with three in Workforce Management. Bachelor’s in business, data science, or related...
- ...Job Summary: The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position...
- ...WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Senior Analyst WORK SETUP: Return to Office RESPONSIBILITIES: • Review, validate and ensure timely delivery and accuracy of reports...
Accenture
Taguiga month ago - ...business objectives, timeframes, and requirements associated with Workforce Management Responsible for tracking, forecasting analyzing... ...experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster Advanced knowledge on AVAYA...
- ...skills. The Senior Manager will lead and manage a team of WFM Analysts, Planners, and Schedulers, ensuring performance and compliance... ...Center must attend functional meetings, complete Train-the-Workforce sessions, and meet Workforce Analyst requirements....
- ...goals and operational efficiency targets. This person will develop and maintain accurate forecasts and capacity plans that drive our workforce strategy. What Part Will You Play Forecasting Develop and deliver accurate annual, monthly and weekly forecasts for...
- Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Workforce Specialist for our Awesome CX by Transcom Davao site. This role will focus on creating/implementations/communication/recommending/maintaining forecasting, staffing...
