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- ...analytical and results-driven professional ready to be at the heart of our contact center operations? We are seeking a Workforce Real Time Analyst (with Scheduling Experience) to ensure the immediate stability and peak efficiency of our service delivery. In this critical...
775000 $ per day
...APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Analyst WORK SETUP: Hybrid RESPONSIBILITIES: • Maintains overall accuracy of Roster Data in the tool • Process request for...Accenture
Quezon City15 days ago- ...If you're looking to support the COS Solution Center, from a workforce management perspective, you have found the right place. The Workforce... ...the COS Solution Center contact centers. As a Workforce Analyst in Payments, you will be responsible for the real time...
- ...forecast contact center capacity to meet service levels, cost targets, and customer experience goals. As a Workforce Planning and Capacity Forecasting Analyst in the International Consumer Banking team, you will ensure the right number of agents with the right skills...
- Workforce Analyst Position Description As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload,...
- ...What Workforce Optimization contributes to Cardinal Health Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing...
- WFM (Workforce Analyst) Position Description Job Summary The Principal Consultant – Workforce Analyst will be responsible for optimizing workforce management processes to ensure efficient and effective service delivery. This includes forecasting service desk demand...
- ...productivity, and other operational needed reports. Responsible for data integrity, accuracy of all reporting requirements. Works with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting. Analyses data to ensure integrity...
- The Responsibilities: Manage the global seat allocation for agents. Consolidation of data across all programs. Analyzes gathered data and ensures utmost accuracy. Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized...
- The Responsibilities: Create reports on historical call volume, handle time and operating performance. Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly and monthly staffing requirement...
- ...business processes and reporting. Work collaboratively with Workforce Management Specialist and play an active role in supporting department... ...confidentiality. Minimum 2 years of experience in a Reports Analyst (RTA, Planner and Scheduler) role in a contact centre...
775000 $ per day
...WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Senior Analyst WORK SETUP: Return to Office RESPONSIBILITIES: • Review, validate and ensure timely delivery and accuracy of reports...Accenture
Taguiga month ago775000 $ per day
...WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Sr Analyst WORK SETUP: Return to Office RESPONSIBILITIES: • Lead and manage the MSP team to provide timely and high-quality support...Accenture
Taguiga month ago- Service Consultant – Workforce and Reports Analyst Position Description The Service Consultant – Workforce and Reports Analyst, is responsible for optimizing workforce management processes to ensure efficient and effective service delivery. Key responsibilities include...
- ...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal...
- ...business objectives, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing... ...experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster Advanced knowledge on AVAYA...
- ...Workforce Management Expert This Workforce Management Expert position is based in the Philippines. Your role & work environment The Workforce Management (WFM) expert is responsible for supporting the design, implementation and execution of WFM for CDD globally...
- HIRING…. We are looking for Global Workforce Management Program Manager to support our US team. Location: Remote/Philippine Candidates... ...· Lead a team of Project Managers, Business Analysts, testers, and Technical Consultants responsible for WFS implementation...
- ...delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which...
- ...Responsible for end-to-end Workforce Management (WFM) functions within the THE ICONIC contact center environment. This role oversees forecasting, capacity planning, scheduling, real-time performance monitoring, reporting, and analytics to ensure optimal staffing levels...
- ...dynamically. Drive continuous improvement initiatives to optimize workforce performance and service delivery. Proactively identify... ...-making. Lead, mentor, and develop a team of Workforce Analysts and Managers. Set clear goals and performance expectations, provide...
- ...Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning). Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat...
- ...supervision Candidate must demonstrate ability to set priorities Ability to work well in a team environment is essential to the analyst's success Solid leadership and decision-making ability Ability to prioritize and balance workload across multiple sites Must...
- ...launch, and scale a bank that empowers all Filipinos to navigate a path to financial freedom. About the role The Collections Workforce Specialist is responsible for managing dialer and CRM operations, workforce planning, communications systems, and performance...
775000 $ per day
...COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Associate Manager WORK SETUP: Return to Office... ...implement onboarding and continuous learning programs for WFM analysts, schedulers, and real-time staff. • Conduct training needs assessments...Accenture
Quezon Citya month ago775000 $ per day
We are looking for senior developers to identify and resolve issues in key business systems. Working collaboratively with the team, issues are solved, system performance is assessed, and solutions are applied to enhance functionality. Ensuring smooth operation of applications...Accenture
Taguigmore than 2 months ago- ...Role Overview Our leading partner is hiring a UKG Pro Workforce Consultant specializing in Scheduling and Forecasting to design, implement, and optimize workforce management solutions. This role focuses on improving labor planning accuracy, operational efficiency,...
- ...delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which...
- ...Work Schedule: Weekdays; Mid Shift Industry: Global Accounting Firm About the Job: We are seeking an experienced Workforce Deployment Manager to join our client's team and support workforce planning, resource optimization, and people-focused initiatives...Remote job
- ...Lead Workforce Management This Local Workforce Management (WFM) Expertise Lead position is based in the Philippines. Your role & work environment The Local WFM Expertise Lead is responsible for responsible for supporting the design, implementation and execution...
