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- ...changing priorities. Desirable Exposure to professional services, offshore delivery or shared service models. Experience using workforce management, MI or analytics tools (e.g. Excel, Power BI or similar). Understanding of utilisation, productivity, SLAs and...
- ...The Wokrforce Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and...
- Workforce Analyst Position Description As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload,...
- ...services. Wrist LinkedIn Page: Wrist Facebook Page: Job Description Wrist Service Center is looking for a Workforce Business Intelligence Analyst who will serve as the HOO's business-side owner of operational reporting, analytics and workforce intelligence. The...
- ...degree in a relevant field such as Business Administration or Operations Management Experience Level: 1-3 years of experience in workforce management or a related field Skills and Competencies: Proficiency in MS Excel and experience with call center technologies...
- ...Are you an experienced Contact Center Workforce Management Specialist looking for an exciting new career opportunity? We’re offering a fantastic role with a leading organization where you’ll help optimize workforce performance and enhance customer experiences. About the...
- ...Job Title: Real Time Analyst Location: Eton Centris, Quezon City Work Setup: 100% Onsite Schedule: Shifting schedules (UK time... ...-oriented and analytical Real Time Analyst (RTA) to join our Workforce Management team. The RTA will be responsible for monitoring real...
- ...great companies to work with. 47 years in providing great service and with over 33 delivery centers across the globe. Position: Workforce Manager Industry: IT/BPO Company Location: Taguig City Work Set up: Work On Site Salary: Php 120,000 Work Schedule:...
- ...for talented individuals like you to join our awesome team! Be the next Real Time Analyst for our Transcom Davao site. Join our Transcom Family as a Real-Time Analyst! As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance...
- ...Position: Reports and Workforce Analysts Salary Budget : 40,000 Shift Schedule : Permanent nightshift and PH holiday work Work Set-up : Permanent onsite work Location: Mandaluyong City Required Experience: Five9 cloud based contact center solutions...
- ...WFM or BPO operations expertise. Experience With or without professional experience in customer support, technical support, workforce management, or a related operations role. Experience within a BPO, digital advertising, or online marketing environment is...
- ...Leadership & Development: Lead, mentor, and develop a team of 5-15 WFM analysts, ensuring task fulfillment, quality evaluation of daily... ...staffing strategies. Data Analysis & Reporting: Analyze workforce data and reports to provide actionable insights for daily operational...
- ...Monitor real-time workforce performance and adherence to schedules. Analyze data to identify trends and provide actionable insights for optimization. Collaborate with team leaders to ensure staffing levels meet operational demands. Prepare and present real-time...
- ...with convenient, reliable, and safe rides, impacting millions of lives positively every single day. Now, we're looking for a Workforce Specialist Service Excellence . As a Workforce Specialist at Angkas, acts as the operational backbone and tactical "brain" of the...
- ...Workforce Management (WFM) Analyst We are looking for an experienced Workforce Management (WFM) Analyst who will be responsible for forecasting, scheduling, capacity planning, and real-time workforce monitoring in a fast-paced contact center environment. You...
- ...Job Title: Workforce Management (WFM) / Real-Time Analyst (RTA) Work Setup: Onsite Shift: Mid Shift Job Summary: We are looking for an experienced Workforce Management (WFM) / Real-Time Analyst (RTA) to support daily operations by ensuring optimal staffing,...
- ...We are looking for a Workforce Management (WFM) Capacity Planner to support forecasting, capacity planning, and workforce optimization to ensure operational efficiency and service level achievement. Key Responsibilities: Develop and maintain long-term and short...
- ...Job Title: Workforce Management (WFM) Specialist / Lead Location: Cebu – Central Bloc (Onsite) Schedule: US Business Hours Job Summary... ...experience in Workforce Management or related roles (Reports Analyst, Data Analyst, Scheduler, Capacity Planner, Forecaster, etc.)...
- ...Job Summary The Real-Time Analyst is responsible for monitoring real-time service levels, call volumes, agent availability, and queue performance to ensure optimal workforce utilization and SLA achievement. The role supports operations by making real-time adjustments...
- ...We're looking for a Real-Time Analyst (RTA) for a full-time, onsite role in Taguig City . Key Responsibilities: Monitor real... ...risks and trends. Coordinate with Operations and Workforce Management teams to address service level issues. Generate and...
- ...Analyze real-time data to optimize workforce efficiency. Monitor call center operations to ensure service level agreements are met. Provide actionable insights and reporting to management on staffing and performance. Assist in the development of scheduling strategies...
- WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality...
775000 $ per day
...THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Associate WORK SETUP: Return to Office OVERALL PURPOSE: We are seeking a highly analytical Workforce Reporting Analyst to support workforce and operational decision-making through...- ...talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site. Join our Transcom... ...is responsible for leading a geographically dispersed team of analysts charged with planning, scheduling, monitoring, analyzing, and...
- ...Job Summary: The TOG RTA Team Lead is responsible for overseeing a team of Real-Time Analysts focused on optimizing intraday service delivery. This role ensures the account hits key performance indicators (such as Reported and Abandoned Session targets shown in weekly...
- About The Back Room We exist to free our clients' time so they can focus on what they do best — growing their business. We deliver smart, efficient solutions that liberate teams from the everyday admin, and we hold ourselves to the same standard. Time is the ultimate...
- ...queue segmentation, tooling updates, product releases, improvements, pilots, and tests within Customer Operations Partner with Workforce Solutions and Customer Support leadership on administrative and communications logistics related to learning initiatives Provide...
- ESS Bundy Plotting (All Brands) ~ Plotting and updating ESS Bundy schedules of both Account Leads (ALs) and Live Hosts. This ensures accurate attendance tracking and faster documentation for shift verification and HR audits. Daily Plotting of Absences Track and...
- ...actionable business recommendations. Direct, coach, and develop WFM teams, including Forecasting Analysts, Scheduling Analysts, and Real-Time Analysts (RTAs). Present workforce performance trends and efficiency gains to senior leadership and global client. Serve as a...
775000 $ per day
...THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Manager WORK SETUP: Return to Office OVERALL PURPOSE: The Workforce Manager is responsible for managing the WFM and AP/QA...