Job Description:
Monitor agent status in real-time.
Monitors inbound operations to ensure optimal staffing levels.
Evaluate adherence and take immediate action to improve performance.
Facilitates real-time discussions with necessary stakeholders.
Responsible in processing...
Kinect Incorporated
Quezon City
15 days ago
...to resolve any staffing and volume concerns
▪Updating schedules to account for breaks, paid time off, tardiness, etc
▪Using workforce management software and tools to streamline processes and enhance overall efficiency.
▪Perform other ad-hoc data analysis tasks...
WHR GLOBAL CONSULTING
Makati
more than 2 months ago
Main Responsibilities:
Manage the call volume, real time monitoring of intraday, and program break schedules.
Assist operations to maintain service level and create valuable report to do forecasting
Generate ideas for process and service improvement planning.
Use trends...
Gratitude Philippines
Taguig
a month ago
32000 Php
Basic Functions
Responsible for managing staffing models and scheduling processes
Role & Responsibilities
Manage the scheduling process of the program.
Create agent schedules, IDPs and make necessary adjustments as necessary.
Acts as backup to the WF ...
VCC Link, Inc.
Pasay
7 days ago
40000 Php
Qualification Requirements
• Bachelor’s degree in any discipline
• At least 2 years of professional experience
• Experience in workforce planning would be an advantage
• Good organization skills; able to exercise judgment in day to day work activities
• Flexibility...
VCC Link, Inc.
Taguig
15 days ago
...balance
Employee referral programs
About the Role:
This is where youu0026rsquoll shine:
Data Analysis:
Collect and analyze workforce data to identify trends, patterns, and key performance indicators (KPIs).
Utilize statistical methods and tools to interpret data...
...As the Workforce Planning Analyst, you will be responsible for analyzing and forecasting the staffing needs of an organization to ensure optimal resource allocation and efficiency. This role involves collecting and interpreting data, creating workforce models, and collaborating...
...Position Summary
As a Senior Workforce Analyst , you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance...
...We are looking for a Workforce Management Analyst to radically improve how we forecast and manage capacity in our Claims and Customer Service departments. It will be your job to build and manage Excel based tools to improve resource planning and capacity management for...
...of more than 400 individuals in the US, Canada, Philippines, and Ukraine.
POSITIONSUMMARY:
We are seeking an experienced Workforce Analyst to assist in our growing Customer Support Organization. This role is responsible for balancing service levels, employee...
Vista Equity Partners Management, LLC
Manila
2 days ago
...As a Workforce Analyst in our Service Delivery Department, your primary focus will be on analyzing data and building forecasts to anticipate call volume fluctuations and align staffing levels accordingly. With a keen eye for detail, you'll oversee reporting mechanisms,...
Sophi Inc
Philippines
4 days ago
...About this role:
Wells Fargo is seeking a Contact Center Planning Analyst for one of the biggest lines of business in the company.
In this role, you will:
Determine staffing targets, call volume trends and forecast changes based on capacity model
Facilitate...
Job Summary:
Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business the day before the event occurs...
...values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Workforce Management- Real Time Analyst serves as the primary person in charge of ensuring staffing plans are carried out and adjusted as needed. Daily...
SupportNinja
Manila
2 days ago
...The Sr Workforce Analyst is vital in ensuring that we have the best possible workforce analytics to ensure that Customer Service is optimized to help Hopper’s customers.
The Sr Workforce Analyst is vital to ensure Hopper’s OSP’s (Outsourced Providers) are monitoring...
Traveltechessentialist
Manila
2 days ago
...Active Hiring
Workforce Analyst (Perm WFH)
The Workforce Analyst is responsible for the smooth operational performance of areas supporting call centres, telephony and back office functions. The role will produce contact volume and workload forecasts, as well...
...stakeholders (Operations and clients)
- Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
- Responsible for developing...
Neksjob
Cebu City
2 days ago
...We are looking for an in-house Workforce Analyst for an Australian Professional Home Service business that's been running for 40 years. You will play a crucial role in optimizing workforce efficiency and performance in the Business Centre which has been operating for 14...
...Monitors call volume demand in real time and flexes workforce accordingly. Ensures that the best possible call center service levels are achieved to maximize utilization.
Primary duties may include, but are not limited to:
• Monitors and reacts to fluctuations in...
...This hiring is for TSD Global (A Movate Company)
Job description:
The Real Time Analyst, Workforce Management plays an integral role in assisting Contact Center Operations in achieving service and productivity objectives. This position is responsible for daily reporting...
...The IT Service Desk WFM (WorkForce Management) Analyst is responsible for preparing and managing staffing and scheduling to ensure enough agents are available to perform all required ITSD tasks, including assessment of staffing levels daily, and monitoring attendance...
...Summary:
The Workforce Analyst is responsible for maintaining schedules, handling queue management, and analyzing forecast trends in a complex global support environment composed of multiple contact channels and advocate skill sets. This role will be essential in helping...
Curated Inc.
Manila
4 days ago
...Position Description:
The Workforce Management Analyst is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) & schedule management with the purpose of optimizing resources to achieve...
First Advantage
Metro Manila
1 day ago
Go Back To List
Basic Functions
Responsible for intra-day management processes for operations located in Philippines. To achieve business service level objectives efficiently.
Role & Responsibilities
Efficiently manage intra-day staffing and service level.
Provide timely, ...
...Be a part of our fast-growing team and unchain all the possibilities!
What is your mission?
The Workforce Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration, and effective communication...
Responsibility Statements
Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized.
Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within...
...achieve desired service level outcomes
You're probably a match if:
You have a deep and wide experience in end-to-end Workforce Management within customer service or contact center operations, leading with a bias for action
You have a passion for all...
Canva
Metro Manila
4 days ago
...with at least 6 months – 2 years of experience as a Real Time Analyst working in BPO/Call Center set-up.
Candidate must be proficient... ...MS Office with advanced skills in Excel, know how to analyze workforce related formulas.
Can develop and generate reports on time containing...
...Hi! We’re Smartsourcing, looking for Workforce Management (Roster Setters) who can work with us full-time and on-site!
This role calls for you to work from 2:30 AM - 11:30 AM PHT; or 11:30 AM - 8:30 PM PHT.
Where?&##128205; Crown 7 Business Centre, Pope John Paul...