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- ...Job Specifications Must possess a Bachelors Degree in any field At least 1 year of working experience as a Workforce Analyst in a call center setup Experience in eWFM, RTA, ESP is a plus Excellent written and verbal communication skills in English With proven...
- ...Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to lead and drive improvements in workforce planning, structural management, and management information use. The role involves collaborating with stakeholders to ensure...
- We are seeking a talented individual to join our Workforce team at MMB Operations. This role will be based in Manila – Six/NEO . This is a hybrid role that has a requirement of working at least three days a week in the office. The Workforce team, operating within...
- ...meetings, and other events, to maintain operational efficiency. Requirements Qualifications and Requirements: ~3–6+ years in workforce management, scheduling, or capacity planning—ideally within a call center or similar high-volume service environment ~ Strong...
- ...or other discipline related to area of expertise At least 1 year of previous experience with data analysis At least 2+ year Workforce Management (WFM) functions experience preferred Amenable to work onsite in Quezon City Amenable to work shifting schedule...
- ...call it One Sutherland. Job Description Sutherland is seeking an attentive and goal-oriented person to join us as a Reports Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have...
- ...clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Workforce Queue Analyst At Acquire Intelligence , our mission is to help businesses work smarter. We bring together the best people,...
- ...required for Operations. Required skills + qualities (technical): Bachelor's Degree in any field At least one (1) year of Workforce Management experience within the call center / customer service industry. Formal training in Workforce Management (i.e. real-...
- ...Discover your 100% YOU with MicroSourcing! Position: Workforce Compliance Analyst Location: Libis, Quezon City Work setup & shift: Onsite | Dayshift Why join MicroSourcing You'll have: Competitive Rewards: Enjoy above-market...
- ...Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods and procedures to...
- The Responsibilities: Create reports on historical call volume, handle time and operating performance Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly and monthly staffing requirement...
- ...JOIN OUR GROWING TEAM! JOB SUMMARY Workforce Management Analyst in a Contact Center environment responsible for all WFM tasks within the Fulfillment department. Key responsibilities includes to prepare and monitor attendance and scheduling functions, tracking Adherence...
- ...trends, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations to... ...scheduling policies and procedures. Skills Requirements: Prior workforce management experience including RTA, forecasting, staffing, and...
- ...Senior Associate Process Specialist (WFM / RTA) – Alabang Are you ready to make an impact Join as a Workforce Management - Senior Associate and jumpstart your career! Qualifications: ~ Bachelor's degree graduate, any field. ~3 years of WFM experience, preferably...
- ...Job Description The Workforce Specialist in Reporting is responsible for creating, maintaining, and distributing workforce management reports and analytics. This role focuses on data analysis, report automation, and providing insights to support decision-making...
- ...is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures...
- ...understanding of contact center metrics and KPIs • Knowledge of real-time management principles and best practices • Experience with workforce management real-time modules • Ability to work under pressure and make quick decisions • Strong communication and coordination...
- WFM (Workforce Analyst) Position Description Job Summary The Principal Consultant – Workforce Analyst will be responsible for optimizing workforce management processes to ensure efficient and effective service delivery. This includes forecasting service desk demand...
- Under the supervision of the Workforce Management and Analytics Supervisor, the Workforce Management Analyst III will assist in monitoring, reviewing, and analyzing the University's workforce complement vis-à-vis employee capabilities, organization capacities, market/industry...
- The Responsibilities: Manage the global seat allocation for agents. Consolidation of data across all programs. Analyzes gathered data and ensures utmost accuracy. Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized...
- .... call volume, AHT, running service level) to make critical recommendations to address account performance issues. Utilize the Workforce Management tool and practices to develop volume and handle time forecasts based on call arrival patterns, seasonal changes, holiday...
- The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business... ...1 year experience specializing in Real-Time Monitoring or Workforce Analysis Advanced knowledge in MS Excel and relevant WF tools...
- ...Optimise call centre operations and drive efficiency with Symbos. Symbos is expanding and looking for a Workforce Management Analyst (Dialer) to join our team. If you have a knack for data analysis system management and process improvement in a contact centre environment...
- ...Hybrid Set-up Qualifications: Minimum of 6 months of experience as a Real-Time Analyst or Workforce Specialist. Strong analytical and problem-solving skills. Proficiency in workforce management software and tools. Excellent communication and interpersonal...
- ...administrative duties to ensure accurate reporting, reporting structures, and system access. Teams in multiple locations incl. off-shore analysts would report to this role. Responsibilities: Manages and maintains training plans to ensure that adequate staffing...
- ...Title: Workforce Manager Grade Level: Manager/Sr. Manager Reports to: AVP for Operations Role Overview Workforce Manager... ...enable them to fulfil requirements. Manages a team of Workforce Analysts to maintain and improve schedule conformance, seat utilization...
- ...Job Summary The Workforce Management Team Manager is responsible for leading and directing workforce management (WFM) operations to ensure... ...‑making abilities. Certifications (Preferred) Business Analyst certification Six Sigma certification Workforce Management...
- ...Role Supervisor, Workforce Main Objectives and Duties Call Center Roster / QFN Database Ensures meeting clients' requirements... ...is updated with the correct process Call Management System Analyst and Database Analyst Performance Monitoring Constantly monitors...
- ...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal...
- ...As a Workforce Capacity Planner/Scheduler in our back-office Workforce team, you will be responsible for analyzing historical data,... ...delivering exceptional service, the Capacity Planner/WF Scheduling Analyst will align resources effectively and efficiently, helping teams...