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- ...Position: Workforce Analyst Number of hours: 40 Hrs/week Schedule: TBD Develop and maintain accurate forecasting models to predict call volume, staffing needs, and workload distribution. Create and manage schedules to ensure optimal coverage and adherence...
- ...As a Workforce Management Real-Time Analyst (RTA) , you will be responsible for ensuring the optimal utilization of resources to meet the demands of our business operations. Your primary focus will be on real-time monitoring, analysis, and coordination of workforce activities...
- The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day-of and current week Operations. S/he will also provide additional scheduling support by creating and generating schedules and optimizing when necessary. This role...
- What You'll Do Own the Talent Journey Ensure smooth onboarding, accurate documentation, and compliance Manage contract extensions, rate changes, and offboarding with precision Deliver VIP-Level Service Act as a trusted advisor for clients and contractors ...
- ...The Workforce Capability Analyst is responsible for analyzing workforce capabilities, designing development programs, and supporting organizational design. This role leverages data-driven insights to align talent strategies with business goals and ensure organizational...
- ...Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods and procedures to...
- Generates schedules for the assigned programs / campaigns, ensuring adherence to service goals and Client requirements. Provide agents with a working schedule for the business week, incorporating all Client requirements (i.e. retraining, call backs) as well as forecasting...
- The Responsibilities: Manage the global seat allocation for agents Consolidation of data across all programs Analyzes gathered data and ensures utmost accuracy Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting...
- ...Intraday Performance: Proactively monitor real-time contact centre performance across all channels (tickets, chats, tasks) using workforce management and customer support platforms to ensure adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs...
- ...call it One Sutherland. Job Description Sutherland is seeking an attentive and goal-oriented person to join us as a Reports Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have...
- ...Willing to work on a full-remote Willing to work in a nightshift schedule Position Summary We are seeking a Workforce Operations Data Analyst to join our Workforce Operations team. This role will play a key part in ensuring accurate, timely, and actionable workforce...
- ...from Operations and other support departments for escalation of service-impacting issues • Oversee call flow, real time, through workforce management tool (i.e. IEX). • Monitor intra-day call and work volume as compared to forecast. • Completes real time...
- ...We are seeking an experienced Data Analyst to join our team with a focus on headcount optimization projects. In this hybrid role, you... ...for analyzing and presenting data that drives key decisions in workforce planning and optimization strategies. The ideal candidate will...
- ...Service environment in WFM ~ Amenable to work onsite, weekend rest day ~ Amenable to work on nightshift ~ Experience in Real-time Analyst and Reporting tasks ~ Proficient in MS Office (particularly in MS Excel, Report automation using Power Query, Power Pivot, Data...
- Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should...
- ...Optimise call centre operations and drive efficiency with Symbos. Symbos is expanding and looking for a Workforce Management Analyst (Dialer) to join our team. If you have a knack for data analysis system management and process improvement in a contact centre environment...
- The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management of telephonic/voice, e-mail and chat operations for various teams in REPH and offshore business unit partners. S/he will analyze workforce metrics, trends/...
- ...Job Description The Workforce Specialist in Reporting is responsible for creating, maintaining, and distributing workforce management reports and analytics. This role focuses on data analysis, report automation, and providing insights to support decision-making...
- Are you an experienced Contact Center Workforce Management Specialist looking for an exciting new career opportunity Were offering a fantastic role with a leading organization where youll help optimize workforce performance and enhance customer experiences. About The...
- ...The Wokrforce Analyst is responsible for managing and ensuring that the service level agreements for various programs are met. Main Responsibilities: Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and...
- ...Role Details Type of Support: Workforce Contract Duration: Full Time/Permanent Training Schedule: Open to shifting schedules... ...next. The Role We are looking for a passionate Data Analyst to join our team! The successful candidate will be able to dig...
- ...performance metrics to identify trends, patterns, and root causes related to call volumes, intra-day behavior, and process gaps. Gather workforce metrics—including call volumes, AHT, adherence, and MIS reports—and distribute them to relevant stakeholders such as agents and...
- WFM (Workforce Analyst) Position Description Job Summary The Principal Consultant – Workforce Analyst will be responsible for optimizing workforce management processes to ensure efficient and effective service delivery. This includes forecasting service desk demand...
- ...degree or higher Experience: • 3-4 years of experience in workforce analytics, planning, forecasting, and/or workforce management... ...designated timelines Roles & responsibilities: • Serve as an Analyst on the identification and interpretation of trends and insights...
- ...APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Analyst WORK SETUP: Hybrid Responsibilities: • Maintains overall accuracy of Roster Data in the tool • Process request for...
Accenture
Quezon City26 days ago - ...The Role The WFO Data Automation Analyst builds automated pipelines that collect, organize, and process both structured and unstructured... ..., insights, and leadership visibility. Reporting to the Workforce Operations Manager, this role improves the efficiency and consistency...
- ...Job Summary: The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position...
- ...WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Senior Analyst WORK SETUP: Return to Office Overall Purpose: The role involves monitoring live operational data in a contact center or...
Accenture
Quezon City29 days ago - ...and strategic interventions. Talent Development: Coach analysts and coordinators to build decision-making confidence and data... ...At least five years in a global contact center, with three in Workforce Management. Bachelor’s in business, data science, or related...
- Will be responsible for overseeing all areas and aspects of the Amazon Code of Conduct (COC) process, by ensuring employees do not violate greater than 6 consecutive days, Greater than 60 hours per week, greater than 12 hours per day. Individuals will collaborate with the...
