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775000 $ per day
...APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Analyst WORK SETUP: Hybrid OVERALL PURPOSE: Acts as a Subject Matter Expert (SME) for RTA function. RESPONSIBILITIES: Acts...Accenture
Mandaluyong5 days ago- The Responsibilities: Manage the global seat allocation for agents. Consolidation of data across all programs. Analyzes gathered data and ensures utmost accuracy. Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized...
- The Responsibilities: Create reports on historical call volume, handle time and operating performance. Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level, daily level, weekly and monthly staffing requirement...
- ...Role Overview The Workforce Analyst supports customer support operations by ensuring optimal staffing, schedule adherence, and service level performance across multiple support channels. This role focuses on real-time monitoring, forecasting, scheduling, and workforce...
775000 $ per day
...APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Analyst WORK SETUP: Hybrid RESPONSIBILITIES: • Maintains overall accuracy of Roster Data in the tool • Process request for...Accenture
Quezon Citya month ago- Workforce Analyst Position Description As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. This role focuses on forecasting workload,...
- WFM (Workforce Analyst) Position Description Job Summary The Principal Consultant – Workforce Analyst will be responsible for optimizing workforce management processes to ensure efficient and effective service delivery. This includes forecasting service desk demand...
- ...analytical and results-driven professional ready to be at the heart of our contact center operations? We are seeking a Workforce Real Time Analyst (with Scheduling Experience) to ensure the immediate stability and peak efficiency of our service delivery. In this critical...
- ...productivity, and other operational needed reports. Responsible for data integrity, accuracy of all reporting requirements. Works with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting. Analyses data to ensure integrity...
- ...Responsible for end-to-end Workforce Management (WFM) functions within the THE ICONIC contact center environment. This role oversees forecasting, capacity planning, scheduling, real-time performance monitoring, reporting, and analytics to ensure optimal staffing levels...
- ...What Workforce Optimization contributes to Cardinal Health Workforce Optimization is responsible for developing and managing forecasting and scheduling models, as well as systems and methodologies needed for analysis, measurement, and assessment of volumes and staffing...
775000 $ per day
...WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Senior Analyst WORK SETUP: Return to Office RESPONSIBILITIES: • Review, validate and ensure timely delivery and accuracy of reports...Accenture
Taguigmore than 2 months ago775000 $ per day
...WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Sr Analyst WORK SETUP: Return to Office RESPONSIBILITIES: • Lead and manage the MSP team to provide timely and high-quality support...Accenture
Taguigmore than 2 months ago- ..., Pasay Alabang Requirements: At least 2 years in college (No back subjects) Minimum of 1 year experience as Realtime Analyst in a BPO/call center environment Job Responsibilities: Keep a close eye on real-time queue and agent activities across various...
- ...business objectives, timeframes, and requirements associated with Workforce Management. Responsible for tracking, forecasting analyzing... ...experienced end-to-end Workforce Management roles: Real Time Analyst, Scheduler, Planner, Forecaster Advanced knowledge on AVAYA...
- Service Consultant – Workforce and Reports Analyst Position Description The Service Consultant – Workforce and Reports Analyst, is responsible for optimizing workforce management processes to ensure efficient and effective service delivery. Key responsibilities include...
- ...Are you up to take the lead in optimizing workforce efficiency and elevating operational performance? Join Support Services Group, where innovation meets excellence, as a Workforce Management Supervisor ! What You Will Do: Lead highly motivated and high-performing...
- ...analytics and reporting. If you love dashboards, trends, and solving workforce puzzles—this role is for you. What you’ll do (Key... ...in Workforce Management (WFM) or minimum 5 years in a Real-Time Analyst (RTA) role Must-have skills Strong knowledge of Forecasting &...
- ...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal...
- ...dynamically. Drive continuous improvement initiatives to optimize workforce performance and service delivery. Proactively identify... ...-making. Lead, mentor, and develop a team of Workforce Analysts and Managers. Set clear goals and performance expectations, provide...
- ...delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which...
- Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Nature of the Account: Support Shift: Midshift Educational Requirement: ~ College Graduate Qualifications: ~ At least 3 years of experience as WFM or RTA Job Description...
- ...join our team and contribute to a cutting-edge scheduling and workforce planning system in the healthcare domain . The system integrates... ...technical planning. Collaborate with product managers and analysts to refine requirements. Requirements ~5+ years of...
- ...Role: Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning). Forecasting volume and utilizing the forecasted data to create optimized employee schedules...
775000 $ per day
...COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Associate Manager WORK SETUP: Return to Office... ...implement onboarding and continuous learning programs for WFM analysts, schedulers, and real-time staff. • Conduct training needs assessments...Accenture
Quezon Citymore than 2 months ago- HIRING…. We are looking for Global Workforce Management Program Manager to support our US team. Location: Remote/Philippine Candidates... ...· Lead a team of Project Managers, Business Analysts, testers, and Technical Consultants responsible for WFS implementation...
- ...Workforce Management Expert This Workforce Management Expert position is based in the Philippines. Your role & work environment The Workforce Management (WFM) expert is responsible for supporting the design, implementation and execution of WFM for CDD globally...
- ...delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which...
- ...Lead Workforce Management This Local Workforce Management (WFM) Expertise Lead position is based in the Philippines. Your role & work environment The Local WFM Expertise Lead is responsible for responsible for supporting the design, implementation and execution...
775000 $ per day
We are looking for senior developers to identify and resolve issues in key business systems. Working collaboratively with the team, issues are solved, system performance is assessed, and solutions are applied to enhance functionality. Ensuring smooth operation of applications...Accenture
Taguigmore than 2 months ago
