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- ...and ensure our customers feel valued and supported throughout their journey. You will also... ..., escalating complex cases to technical teams when necessary. Feedback Collection... ...features and enhancements. Knowledge Management: Help create and update knowledge base...
6000 - 7200 $ per year
...Job Summary: Join our team as a Technical Support Representative, providing exceptional remote support. You'll review and update support tickets... ...scheduling, including weekends. Key Responsibilities: Manage and update support tickets for efficient tracking....- ...find EMPATHY WHAT IS YOUR ROLE As the Team Captain, Technical Support , you are the operational and cultural leader of your frontline... ...KPIs, but by your ability to develop people, proactively manage risk, drive continuous improvement, and create an environment...
- ...hardware/software issues (e.g., OS errors, network connectivity) Managing user permissions (Active Directory, Exchange, SaaS apps)... ...known solutions Escalating unresolved cases to L3 or vendor support Assisting in minor system/application deployments Common...
- ...We are seeking a Technical Support Engineer with strong hands-on experience in incident management, system configurations, and cross-platform support. The ideal candidate will not only ensure the stability, security, and efficiency of IT systems across Mac and Windows...
- ...to be a key part of our Client Experience Technical team. In this role, you are responsible for leading high-performing technical support operations while maintaining strong... ...on operational excellence and comfortable managing global support teams in fast-paced and rapidly...
- ..., providing ERP, payroll, and workforce management solutions to mid-market businesses. Their... ...and people leader for a team of L2 Support Engineers. You own the team's performance... ...Are Looking For • Experience leading a technical support or customer success team in a B2B...
- ...Role Overview A global SaaS technology organization is seeking a Senior Technical Enablement Lead (AI & Support Operations) to drive advanced technical coaching, performance improvement, and AI-enabled support innovation across customer-facing support teams....
- ...Role Overview A global SaaS technology organization is seeking a Technical Enablement Specialist (AI & Support Operations) to support technical coaching, troubleshooting, and capability-building initiatives within customer support teams. This role focuses on...
- ...language. The best part? While your primary focus will usually be supporting our US business, we're one global recruitment team. As hiring... .... About First Focus First Focus is Australia's leading managed service provider and has been recognised as the #1 Managed...
- ...Job Summary We are seeking a Technical Project Manager specializing in Customer Experience-centric software application development project... ...reviews, retrospectives) to ensure effective team execution. · Support Agile adoption by coaching teams and stakeholders on best...
- ...for communication) Role Summary As a NetSuite Support Engineer — Release Management , you own the path from a merged change to a successful... ...dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled...
- ...The Senior Technical Coach is responsible for leading both technical enablement and... ...Technical Coaches and frontline Customer Support agents handling complex SaaS products. This... ...depth, FCR, AHT, and CSAT. Manage performance improvement and career development...
- ...Primary Responsibilities: Technical Support Leadership: Provide advanced technical coaching to frontline Customer Support agents Conduct... ...performance coaching. Strong data interpretation and KPI management skills. Skilled in developing actionable improvement...
- ...Create, and maintain features (Low hanging fruit/non critical path tickets) Requirements Qualifications: Experience as a Technical Lead and deep knowledge of frameworks for a given domain (for mobile, flutter, for backend nodejs, serverless, for java,...
- ...stakeholders to understand requirements and translate them into technical solutions. Provide technical leadership and mentorship to... .... ~ Strong knowledge of Appian BPM (Business Process Management), SAIL (Self-Assembling Interface Layer), and Appian plugins....
- ...Overview We are seeking an experienced Technical Coach - Trainer to drive technical capability development across customer support teams through coaching, mentoring, and... ...metrics. Technical Enablement & Knowledge Management Serve as a senior technical...
- ...Senior Support Technician Let’s be honest. If you’ve ever had to explain to your family... ...us) First Focus is Australia’s best Managed Service Provider (MSP), with over 360 legends... ...SME here ) , you ’ll be the go-to technical brain for your clients. The person they...
- ...Overview Our client is seeking a Senior Technical Coach to lead technical capability... ...and operational excellence for customer support teams handling complex enterprise software... ...quality and ownership Develop and manage performance improvement and career development...
- ...Key Responsibilities Build-out, support, and troubleshoot VoIP systems for a growing... ...internal knowledge base Escalate complex technical issues to senior engineers when needed... ...independently in a remote setting and manage a support queue Reliable internet connection...
- ...team today and experience firsthand our dedication to supporting People First. As a Technical Writer, you will prepare instruction manuals, journal... ...engineers, SMEs, product experts, and Support operations to manage the flow of information among project workgroups...Remote job
- ...Job Summary We are seeking an experienced Technical Project Manager to lead critical operational excellence and digital transformation initiatives... ...—such as documentation, knowledge articles, runbooks, and support models—are complete and validated prior to go-live. ·...
- ...The Security Operations Support Analyst provides Tier 1 support for the organization, with... ...and a secondary focus on end-user technical support. This hybrid role works closely... ...dedicated to security monitoring and alert management, while 50% focuses on helpdesk support and...
- ...internationally. With its new services, SYSTRA supports its clients and partners in their... ...mobility of tomorrow. Context The Technical Coordinator is a key actor in project... ...environment. The role reports to the Project Manager, Technical Design Lead or the Operation...
- ...cleaning of computers and data racks. Support branch device deployment activities... ...grooming and ensure proper arrangement and management of network equipment and cabling. Receive... ...IT support, desktop support, or field technical support roles. Strong knowledge of...
- ...We are looking for a highly skilled Business Central Support Specialist to provide technical and functional support for Microsoft Dynamics 365 Business... ...This role is responsible for ERP support, sales order management, financial transaction troubleshooting, master data...
- ...Lead the team of developers, align technical direction, and provide leadership, support, and motivation Work with the Product Owners to develop provided user stories Work with the Solution Architects in designing technical solution to a specific set of business...
- ...OMS) landscape. We are looking for an IT Support Associate who has experience providing... ...for you. Responsibilities: ● Manage all IT incidents and service requests to... ...skills with the ability to communicate technical concepts clearly to non-technical users...
- ...clients are genuinely great to work with. This isn’t just another support role. It’s a chance to: ~Work across desktop, servers,... ...hadn’t shown up ~ Comfort with PSA/RMM tools like ConnectWise Manage & RMM - you know your way around a dashboard ~ Microsoft 365...
- ...RESPONSIBILITIES Respond to and resolve incoming IT support requests from end-users via phone, email... ...higher-level support Log, track, and manage incidents and service requests using... ...skills, with the ability to explain technical concepts to non-technical users....