Real time. analyst jobs

Must have at least 2 years of real time analyst experience in a BPO company • Must be proficient in English • Schedule: Shifting schedule (including weekends) and may work during holidays • Salary: 35k - 40k (ALL IN - still depends on their work experience) • Work Location... 

 ...reporting with sub-metric drill downs and also summary dashboards have to be published Trend analysis to be done and data for various time periods readily available Reports to be generated and published at specific and pre-determined times and days Qualifications:... 

Job Description: Monitor agent status in real-time. Monitors inbound operations to ensure optimal staffing levels. Evaluate adherence and take immediate action to improve performance. Facilitates real-time discussions with necessary stakeholders. Responsible in processing... 

• Must have at least 2 years of real time analyst experience in a BPO company • Must be proficient in English • Schedule: Shifting schedule (including weekends) and may work during holidays • Salary: 35k - 40k (ALL IN - still depends on their work experience) • Work... 

 ...need your full concentration because it’s time to imagine what it’s like being a RTA ,...  ...monitor, track, document and communicate real time floor activities in terms of adherence...  ...SHIFTS. Would ensure availability of analysts on phones/chats as per the business model... 

 ...Job Description Your role in the team As a Real Time Analyst, the aim is to manage service levels for the contact center across departments, products and locations on a real-time basis. To be able to provide real-time mitigations to handle volumes based on agreed... 

 ...connection with our customers while having a positive impact on millions of people around the globe. About the Role: The Real-Time Analyst (RTA) is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business, ensuring... 

 ...Qualifications: At least 2 years of working experience as a Real-Time Analyst / Work Force Management Preferably 1-4 Yrs Experienced Employees. Full-Time positions are available. ~ Willingness to work in rotational shifts ~ Strong quantitative and technical... 

 ...About the Role As a Real-Time Analyst under the Contact Center Channel, you will be responsible for analyzing and forecasting the needs of the workforce to ensure efficient staffing levels, scheduling and resource allocation. The main duties include monitoring staff... 

 ...all customer interactions and touch points, we eliminate the time and expenditure of building, staffing, and scaling customer service...  ...Role Description This is a full-time on-site role as a Real Time Analyst located in Quezon City. The Real Time Analyst will be... 

 ...Transcom is looking for talented individuals like you to join our awesome team! Be the next Real Time Analyst for our Transcom Pasig site. Join our Transcom Family as a Real Time Analyst! As a Workforce Management Real Time Analyst, you will manage all call center... 

Job Overview: WFM Real Time Analyst interpret, analyze, rate, and make recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience. They are responsible for preparing and managing staffing and scheduling to ensure... 

 ...OBJECTIVE OF ROLE The Business Analyst will be working on a variety of technology projects and initiatives, with a focus on Digital projects. The Business Analyst will be acting as a member of the digital technology capability team and would be responsible for identifying... 

Company Description: Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer...

 ...career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. So what does a Real Time Analyst really do? Think of yourself as the primary person in charge of ensuring staffing plans are carried out and adjusted as needed... 

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients, including many of the world’s best brands, achieve...

 ...for our clients. Job Overview The Real Time Analyst plays a key role in...  ...staffing performance, and our Real Time Analyst helps lead that charge. If you have a passion...  ...effectively utilize resources in real time Monitor real-time queues and adherence... 

 ...Job Title: ANALYST, REAL TIME Work arrangement: On-site (Paco, Manila) Work schedule: Night shift Job Summary  Main Objectives and Duties:    # Communicates any system downtimes to all stakeholders. - Escalates any system downtime and tool issues to... 

What Life at Transcom is like At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working...