Search Results: 23,921 vacancies
35000 Php
...old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate
- Must have at least 2 years of real time analyst experience in a BPO company
- Must be proficient in English
- Prefer candidates residing in Manila or nearby provinces and...
...reporting with sub-metric drill downs and also summary dashboards have to be published
Trend analysis to be done and data for various time periods readily available
Reports to be generated and published at specific and pre-determined times and days
Qualifications:...
Job Description:
Monitor agent status in real-time.
Monitors inbound operations to ensure optimal staffing levels.
Evaluate adherence and take immediate action to improve performance.
Facilitates real-time discussions with necessary stakeholders.
Responsible in processing...
• Must have at least 2 years of real time analyst experience in a BPO company
• Must be proficient in English
• Schedule: Shifting schedule (including weekends) and may work during holidays
• Salary: 35k - 40k (ALL IN - still depends on their work experience)
• Work...
32000 Php
Qualifications:
College Degree: w/ more than 2 years related Exp. Either Forecasting / Scheduling
Start date: TBA
Salary: 30K to 32K
Shift: Shifting
Work Set Up: Onsite in Pasig
...As a Real Time Analyst, the aim is to manage service levels for the contact center across departments, products and locations on a real-time basis. To be able to provide real-time mitigations to handle volumes based on agreed staffing, queue management and outage procedures...
...Job Description:
As a Workforce Management (WFM) Analyst (RTA), you will be responsible for the monitoring of all issues that may... ...you will be required to solve problems as they may arise with real time intervention.
Include but not limited to Real-time monitoring...
...Job Title: ANALYST, REAL TIME
Work arrangement: On-site (Paco, Manila)
Work schedule: Night shift
Job Summary
Main Objectives and Duties:
# Communicates any system downtimes to all stakeholders. - Escalates any system downtime and tool issues to...
...of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
Facilitates real-time discussions with necessary stakeholders.
Completes root-cause analysis to determine and quantify reasons for forecast variance...
...system, ensuring compliance with current training, legislation while balancing needs and cost optimization.
~Update the schedule in real-time, and adjust staff availability, shift times, and training requirements to maximize resource utilization
~Analyze staffing levels...
...or RTA for our pioneer campaign in BGC, Taguig.
Workforce Analyst – Scheduler is responsible in creating forecasts, scheduling, capacity... ...:
• Responsible with coordinating with operations, MIS and Real time analysts on a weekly basis on schedule plan from net staffing...
...Description
Position Purpose:
The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and... ...Adherence based accounts.
Background in Real time monitoring.
Knowledge in reporting and calculation...
Main Responsibilities:
Manage the call volume, real time monitoring of intraday, and program break schedules.
Assist operations to maintain service level and create valuable report to do forecasting
Generate ideas for process and service improvement planning.
Use trends...
...Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Workforce Management- Real Time Analyst serves as the primary person in charge of ensuring staffing plans are carried out and adjusted as needed. Daily effort includes...
...skills and experience to help us succeed, we want to work with you!
Leads in this role get to:
Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level Abandonment % Line Adherence Handling Capacity...
...service level objectives efficiently.
Role & Responsibilities
Efficiently manage intra-day staffing and service level.
Provide timely, accurate reports on intra-day performance.
Monitor and drive schedule adherence.
Communicate effectively with internal and...
...Responsibility Statements
Examines time and attendance of employees, to ensure the accuracy of the work records.
Monitors employee performance against work schedules and real-time productivity through applications.
Informs the WFM Adherence Clerk and/or Supervisor...
...Job Description:
Workforce Management Real Time Analyst (WFM - RTA) monitors call volume demand in real time and flexes workforce accordingly. Ensures that the best possible call center service levels are achieved to maximize utilization. Primary duties may include,...
...in Mathematics, Statistics, Business Administration, Computer Application with at least 6 months – 2 years of experience as a Real Time Analyst working in BPO/Call Center set-up.
Candidate must be proficient in MS Office with advanced skills in Excel, know how to analyze...
...Essential Functions/Core Responsibilities
Manage Real Time exceptions in a large call center environment
Provide communication to and from Operations and other support departments for escalation of service-impacting issues
Oversee call flow, real time, through...