Search Results: 22,466 vacancies
35000 Php
...old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate
- Must have at least 2 years of real time analyst experience in a BPO company
- Must be proficient in English
- Prefer candidates residing in Manila or nearby provinces and...
Dempsey Resource Management, Inc.
Taguig
3 hours agonew
...reporting with sub-metric drill downs and also summary dashboards have to be published
Trend analysis to be done and data for various time periods readily available
Reports to be generated and published at specific and pre-determined times and days
Qualifications:...
VCC Link, Inc.
Taguig
6 days ago
Job Description:
Monitor agent status in real-time.
Monitors inbound operations to ensure optimal staffing levels.
Evaluate adherence and take immediate action to improve performance.
Facilitates real-time discussions with necessary stakeholders.
Responsible in processing...
Kinect Incorporated
Quezon City
15 days ago
• Must have at least 2 years of real time analyst experience in a BPO company
• Must be proficient in English
• Schedule: Shifting schedule (including weekends) and may work during holidays
• Salary: 35k - 40k (ALL IN - still depends on their work experience)
• Work...
DEMPSEY RESOURCE MANAGEMENT INC.
Taguig
29 days ago
32000 Php
Qualifications:
College Degree: w/ more than 2 years related Exp. Either Forecasting / Scheduling
Start date: TBA
Salary: 30K to 32K
Shift: Shifting
Work Set Up: Onsite in Pasig
VCC Link, Inc.
Muntinlupa
14 days ago
...Job Description:
As a Workforce Management (WFM) Analyst (RTA), you will be responsible for the monitoring of all issues that may... ...you will be required to solve problems as they may arise with real time intervention.
Include but not limited to Real-time monitoring...
...Transcom is looking for talented individuals like you to join our awesome team! Be the next Real Time Analyst for our Transcom Pasig site.
Join our Transcom Family as a Real Time Analyst!
As a Workforce Management Real Time Analyst, you will manage all call center...
...of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
Facilitates real-time discussions with necessary stakeholders.
Completes root-cause analysis to determine and quantify reasons for forecast variance...
...Job Title: ANALYST, REAL TIME
Work arrangement: On-site (Paco, Manila)
Work schedule: Night shift
Job Summary
Main Objectives and Duties:
# Communicates any system downtimes to all stakeholders. - Escalates any system downtime and tool issues to...
Main Responsibilities:
Manage the call volume, real time monitoring of intraday, and program break schedules.
Assist operations to maintain service level and create valuable report to do forecasting
Generate ideas for process and service improvement planning.
Use trends...
Gratitude Philippines
Taguig
a month ago
...system, ensuring compliance with current training, legislation while balancing needs and cost optimization.
~Update the schedule in real-time, and adjust staff availability, shift times, and training requirements to maximize resource utilization
~Analyze staffing levels...
...or RTA for our pioneer campaign in BGC, Taguig.
Workforce Analyst – Scheduler is responsible in creating forecasts, scheduling, capacity... ...:
• Responsible with coordinating with operations, MIS and Real time analysts on a weekly basis on schedule plan from net staffing...
Infosys BPM
Taguig
1 day ago
...Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Workforce Management- Real Time Analyst serves as the primary person in charge of ensuring staffing plans are carried out and adjusted as needed. Daily effort includes...
SupportNinja
Manila
2 days ago
...Description
Position Purpose:
The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and... ...Adherence based accounts.
Background in Real time monitoring.
Knowledge in reporting and calculation...
...This hiring is for TSD Global (A Movate Company)
Job description:
The Real Time Analyst, Workforce Management plays an integral role in assisting Contact Center Operations in achieving service and productivity objectives. This position is responsible for daily reporting...
...As Real Time Analyst , You Will…
. Monitor real-time and non-real-time queues and adherence reports to ensure service level and response time objectives are met
. Ensure effective and efficient utilization of resources
. Create, Maintain, and Evaluate large...
...service level objectives efficiently.
Role & Responsibilities
Efficiently manage intra-day staffing and service level.
Provide timely, accurate reports on intra-day performance.
Monitor and drive schedule adherence.
Communicate effectively with internal and...
...Responsibility Statements
Examines time and attendance of employees, to ensure the accuracy of the work records.
Monitors employee performance against work schedules and real-time productivity through applications.
Informs the WFM Adherence Clerk and/or Supervisor...
...skills and experience to help us succeed, we want to work with you!
Leads in this role get to:
Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level Abandonment % Line Adherence Handling Capacity...
...Essential Functions/Core Responsibilities
Manage Real Time exceptions in a large call center environment
Provide communication to and from Operations and other support departments for escalation of service-impacting issues
Oversee call flow, real time, through...
