Search Results: 25,085 vacancies
35000 Php
...old curriculum) graduate | SHS Graduate | Associate or Vocational Graduate | College Graduate
- Must have at least 2 years of real time analyst experience in a BPO company
- Must be proficient in English
- Prefer candidates residing in Manila or nearby provinces and...
Dempsey Resource Management, Inc.
Taguig
4 days ago
...reporting with sub-metric drill downs and also summary dashboards have to be published
Trend analysis to be done and data for various time periods readily available
Reports to be generated and published at specific and pre-determined times and days
Qualifications:...
VCC Link, Inc.
Taguig
10 days ago
Job Description:
Monitor agent status in real-time.
Monitors inbound operations to ensure optimal staffing levels.
Evaluate adherence and take immediate action to improve performance.
Facilitates real-time discussions with necessary stakeholders.
Responsible in processing...
Kinect Incorporated
Quezon City
19 days ago
• Must have at least 2 years of real time analyst experience in a BPO company
• Must be proficient in English
• Schedule: Shifting schedule (including weekends) and may work during holidays
• Salary: 35k - 40k (ALL IN - still depends on their work experience)
• Work...
DEMPSEY RESOURCE MANAGEMENT INC.
Taguig
a month ago
32000 Php
Qualifications:
College Degree: w/ more than 2 years related Exp. Either Forecasting / Scheduling
Start date: TBA
Salary: 30K to 32K
Shift: Shifting
Work Set Up: Onsite in Pasig
VCC Link, Inc.
Muntinlupa
19 days ago
...all customer interactions and touch points, we eliminate the time and expenditure of building, staffing, and scaling customer service... ...Role Description
This is a full-time on-site role as a Real Time Analyst located in Quezon City. The Real Time Analyst will be...
...for our clients.
Job Overview
The Real Time Analyst plays a key role in... ...staffing performance, and our Real Time Analyst helps lead that charge. If you have a passion... ...effectively utilize resources in real time
Monitor real-time queues and adherence...
...Job Description:
As a Workforce Management (WFM) Analyst (RTA), you will be responsible for the monitoring of all issues that may... ...you will be required to solve problems as they may arise with real time intervention.
Include but not limited to Real-time monitoring...
...of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
Facilitates real-time discussions with necessary stakeholders.
Completes root-cause analysis to determine and quantify reasons for forecast variance...
...Job Title: ANALYST, REAL TIME
Work arrangement: On-site (Paco, Manila)
Work schedule: Night shift
Job Summary
Main Objectives and Duties:
# Communicates any system downtimes to all stakeholders. - Escalates any system downtime and tool issues to...
...system, ensuring compliance with current training, legislation while balancing needs and cost optimization.
~Update the schedule in real-time, and adjust staff availability, shift times, and training requirements to maximize resource utilization
~Analyze staffing levels...
...or RTA for our pioneer campaign in BGC, Taguig.
Workforce Analyst – Scheduler is responsible in creating forecasts, scheduling, capacity... ...:
• Responsible with coordinating with operations, MIS and Real time analysts on a weekly basis on schedule plan from net staffing...
Infosys BPM
Taguig
1 day ago
Main Responsibilities:
Manage the call volume, real time monitoring of intraday, and program break schedules.
Assist operations to maintain service level and create valuable report to do forecasting
Generate ideas for process and service improvement planning.
Use trends...
Gratitude Philippines
Taguig
a month ago
...Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Workforce Management- Real Time Analyst serves as the primary person in charge of ensuring staffing plans are carried out and adjusted as needed. Daily effort includes...
SupportNinja
Manila
2 days ago
...Description
Position Purpose:
The Resource Management Analyst produces and delivers useful, accurate, and timely information and recommendations to internal and... ...Adherence based accounts.
Background in Real time monitoring.
Knowledge in reporting and calculation...
...skills and experience to help us succeed, we want to work with you!
Leads in this role get to:
Be the expert: Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level Abandonment % Line Adherence Handling Capacity...
...Gladly tools
Must have a sense of urgency and able to provide real-time updates of issues to concerned groups and individuals.
Must... ...observations to the management team
Working with WFM Analyst on staffing, shift or break schedule adjustments to ensure intraday...
...service level objectives efficiently.
Role & Responsibilities
Efficiently manage intra-day staffing and service level.
Provide timely, accurate reports on intra-day performance.
Monitor and drive schedule adherence.
Communicate effectively with internal and...
...Responsibility Statements
Examines time and attendance of employees, to ensure the accuracy of the work records.
Monitors employee performance against work schedules and real-time productivity through applications.
Informs the WFM Adherence Clerk and/or Supervisor...
...Job Description:
Workforce Management Real Time Analyst (WFM - RTA) monitors call volume demand in real time and flexes workforce accordingly. Ensures that the best possible call center service levels are achieved to maximize utilization. Primary duties may include,...
