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- ...a business and its customers by providing information, answering questions, and resolving complaints: Provide information ~ CSRs provide information about products and services. They may also offer products and services. Answer questions ~ CSRs listen to...
- ...Because they handle sensitive data, CSRs on these accounts must follow strict security protocols like KYC (Know Your Customer) and AMLA (Anti-Money Laundering Act). Each financial niche requires a slightly different focus: Banking Accounts: Handle daily deposits,...
- ...Description We are looking for CSRs to join a fast growing account in Pasig. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities...
- ...systems and tools. Adhere to established processes, protocols, company policies, and team guidelines . Collaborate with fellow CSRs, internal departments, and clients to provide appropriate and timely solutions. Complete all required compliance trainings...
- ...Today Looking for the best BPO jobs in Ortigas ? TaskUs Ortigas is expanding and we’re hiring Customer Service Representatives (CSRs) for our Financial and FinTech accounts . Whether your background is in payroll, fraud management, KYC, disputes, or financial...
- We're looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (CSRs). In this role, you'll assist customers by answering inquiries, resolving concerns, and providing accurate information through phone, chat, or email...
EMX BPO Inc.
Pasiga month ago - Assist customers with inquiries and issues via phone, email, or chat. Provide product information and troubleshoot problems effectively. Maintain accurate records of customer interactions. Collaborate with team members to enhance customer satisfaction...
- ...marketing tools to build and measurably grow sales to a sustainable customer base. Assign targets or quotas to team members- EDRs, CSRs, Pizzamakers. Develop relationships with local communities and businesses through attending community events, and sponsoring...
- ...Job Responsibilities / Duties: Customer Support for car dealerships - handling inquiries from both buyers and existing customers. CSRs assist with vehicle inquiries, financing questions, service scheduling, recalls, warranty information, and general customer care....
- ...as the direct link between a company and its clients. They are responsible for answering inquiries, resolving complaints, and processing orders to ensure high customer satisfaction. CSRs operate across various channels, including phone, email, chat, and social media...
- ...Escalating queries and concerns, when necessary Troubleshooting common issues with products or services Working with a team of CSRs and other departments to find appropriate solutions to problems ~ Minimum of 12 months experience in a BFSI (Banking, Financial...
- ...and services. They handle customer interactions through phone, email, chat, or in person, ensuring a positive customer experience. CSRs also process requests, maintain accurate records, and work to achieve customer satisfaction while adhering to company policies and procedures...
- ...Escalating queries and concerns, when necessary Troubleshooting common issues with products or services Working with a team of CSRs and other departments to find appropriate solutions to problems SKILLS AND ABILITIES: Interpersonal and customer service...
- ...experience. They provide information about products and services, process orders and returns, and may also offer technical support. CSRs act as a point of contact for customers, often using various channels like phone, email, and chat. Experience: Prior experience...
- ...processing and updating providers' MOP, handling email inquiries from doctors regarding billing and payment status, sending PF bank proofs, CSRs, and BIR 2307, and encoding or updating doctor and bank details in OMNI/HBS systems Education: ~ Graduate of any 4-year course,...
- ...) upon regularization (Dependents may be enrolled at the employee’s expense) Performance Incentives (to be discussed by the Operations Team) Leave Credits: 24 PTO (accrues upon hire; usable upon regularization) Head Count 12 CSRs (Jan 12) 25CSRs (Jan 19)...
- ...: The role is to serve members using digital health platforms and e-health services as part of their comprehensive health plan. CSRs provide technical support for digital health tools, help members navigate online platforms, troubleshoot access issues, and explain...
- ...Customer Service Representative Job Summary Customer Service Representatives are dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the forms with enthusiasm and accuracy and go beyond satisfying customer queries and concerns....
- ...analytical skills, along with a solid understanding of financial services. Key Responsibilities: Supervise and coach a team of CSRs handling banking/card inquiries Monitor performance metrics and ensure SLA compliance Handle escalations and complex customer...
- ...Acquisition & High-Volume Hiring (US Accounts) - Design and run localized sourcing campaigns to attract experienced English-speaking CSRs/agents in Manila, prioritizing candidates with prior US/North American account experience. - Build and maintain an active local...
- ...Lead and manage a team of Customer Service Representatives (CSRs) to achieve performance targets. Monitor team productivity, quality, attendance, and overall performance. Conduct coaching sessions, performance reviews, and development plans for team members....
- ...Customer Service Representative (CSR) – Financial & Insurance Account. We are currently hiring Customer Service Representatives (CSRs) for our Financial & Insurance Account. We welcome applicants with or without BPO experience. If you have strong communication skills...
- ...Lead, supervise, and manage a team of 2–5 Customer Service Representatives (CSRs), focusing on customer retention, handling in-house comeback clients, managing refund requests, and ensuring efficient booking processes Monitor team performance to meet customer retention...
- ...questions • Escalating queries and concerns • Troubleshooting common issues with a product or service • Working with a team of CSRs and other departments to find appropriate solutions QUALIFICATIONS: Graduate or Undergraduate of any course Must have at...
- ...10:00 AM – 7:00 PM Salary Package: ₱18,500 Job Description We are looking for Healthcare Customer Service Representatives (CSRs) to join our Healthcare account. This role is ideal for candidates who are passionate about helping people, have good communication...
- ...Description We are looking for CSRs to join a fast growing account in Paranaque. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities...
- ...CSR) acts as the primary link between a company and its customers. They are responsible for answering inquiries, resolving complaints, processing orders, and ensuring customer satisfaction. Successful CSRs excel in active listening, empathy, problem-solving, and clear...
- CSRs work in nearly every industry, ranging from corporate offices and retail stores to remote work-from-home positions. They often operate in fast-paced settings, using computers and headsets to maintain constant communication with customers
- ...processes. This is a customer service–focused role (not sales incentive-based). Responsibilities Supervise and manage a team of CSRs Oversee daily operations and short-term activities Handle escalations and complex customer concerns Drive process...
- ...We are looking for CSRs to join a fast growing Online Video Sharing account in Taguig City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities...
