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- ...Product Information Support: Offers alternative/suggestive selling and product interchanges and provides basic catalog information to CSRs and customers. Processes claims and return goods authorization (RGA ) after analysis of customer inquiry. Coordinates with...
- ...client communication, ticket triage, and internal coordination. This role ensures CSMs can focus on strategic account management while CSRs maintain day-to-day responsiveness and operational efficiency. Key Responsibilities Serve as the first point of contact for...
- ...leadership direction within the Customer Service function. Job Summary Customer Service Operations Supervisor manages a team of CSRs responsible for processing and fulfilling medical equipment orders. Ensures accurate order entry timely coordination with different...
- ...of customer needs through direct interface for proper routing to appropriate resource Works with Customer Sales Representative (CSRs) and Customer Sales Associates (CSAs) on a daily basis to ensure complete customer processes from order to invoice Performs customer...
- ...customer experience to maintain client confidence and loyalty. Transaction Monitoring - Monitors and audits transactions performed by CSRs against internal and/or external quality assurance requirements to deliver excellent customer experience. Ensures that transaction...
- ...customer service calls and evaluating the quality of calls based on client defined criteria. Provides Customer Service Representatives (CSRs) with basic feedback and coaching to improve the quality of service provided to the supported client's customers. Creates weekly...
- ...Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns. Responsibility: Attracts potential customers...
- ...Management is part of the Product Support Team that will be providing testing support in preparation to our migration to CAMS Cloud for our CSRs and eventually will also support our migration to the new CRM. Role Responsibilities Creating test cases for the stories being...
- ...Position: Operations Team Leader Location: Quezon City Overview: Leads and manages a team of CSRs in daily call center operations, ensuring targets and service levels are met. Monitors individual and team performance, provides regular coaching, feedback, and...
- ...skills General understanding of business and business needs. Job Description: Monitors and manages the work of a group of CSRs, making sure that each person meets the criteria established by the client and the business. keeps track of each team member's performance...
- ...creation for all direct served accounts. This applies to both manually encoded and Electronic Data Interface (EDI) orders. -The CSRs monitor progress of orders and ensures all these are processed and delivered on-time and complete. -Ensures stakeholders and concerned...
- ...incoming leads from various channels. - Input leads accurately into Lark CRM with complete details. - Assign leads to appropriate CSRs/sales reps based on branch or client type. - Monitor daily lead status and ensure updates (New, Follow-up, Quoted, Closed, Lost)....
Second Skin Holdings Incorporated
Quezon Citya month ago
