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- ...client communication, ticket triage, and internal coordination. This role ensures CSMs can focus on strategic account management while CSRs maintain day-to-day responsiveness and operational efficiency. Key Responsibilities Serve as the first point of contact for...
- ...and participate in oncall rotations as needed. Contribute to internal knowledge bases runbooks and documentation to upskill junior CSRs and streamline future troubleshooting. Must-Have Qualifications ~3 years of hands-on experience in Technical Support / IT...
- ...workflows related to policy issuance, endorsements, renewals, cancellations, and claims support • Collaborate with producers, CSRs, and leadership to enforce process compliance • Reconcile carrier payments and commissions across multiple carriers...
- ...representatives are assigned to support clients and projects. Communicate directives received from Service Center Managers to Benefits CSRs and communicates performance trends back to Managers as needed. Leads and directs the work of others while also providing customer...
- ...Relationship The position of Security and Emergency Services Analyst is assigned to the Organizational Resilience and Security Division (CSRS) within the Corporate Services Department (CSD). You will be based at our Headquarters in Manila Philippines. You will report to...
- ...sales and delivery teams Ensure Data#3 sales and solution architect process is followed in conjunction with the relevant team i.e. CSRs Services Coordinators and Project Managers etc. Ensure customer and sales data is current and accurate. Work within sales/...
- ...overseeing the teams outreach activities ensuring professionalism empathy and compliance in every customer interaction. By guiding CSRs in their engagement approach the Lead safeguards policy persistency strengthens customer trust and drives long-term retention. To...
- ...Product Information Support: Offers alternative/suggestive selling and product interchanges and provides basic catalog information to CSRs and customers. Processes claims and return goods authorization (RGA ) after analysis of customer inquiry. Coordinates with...
- ...We are looking for Spanish bilingual CSRs with CEFR level B1 certification who can start ASAP. About the job: Spanish Bilingual - Customer Support Representative (McKinley Taguig) Onsite Work Setup: Onsite (McKinley Taguig) Shift: Night Shift Schedule...
- ...deliverables with quality, as well as earn client’s trust and repeat business. Develop SDTM and ADaM dataset specifications for CSRs, ISS, and ISE following company’s or client’s Standard Operating Procedures (SOPs) and project specific requirements. Perform quality...
Everest Clinical Research Services Inc.
Manila5 days ago - The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client's quality values and methodology. Responsibilities Monitoring of Calls – 15-30 calls per day Daily/weekly/monthly reports and other communication...
- ...Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns. Responsibility: Attracts potential customers...
- ...problem-solving, research and problem/dispute resolution. Job Summary Customer Service Operations Supervisor manages a team of CSRs responsible for processing and fulfilling medical equipment orders. Ensures accurate order entry, timely coordination with different...
- ...We are looking for CSRs to join a fast growing account in Pasig. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly...
- ...We are looking for CSRs to join a fast growing Fraud account in Taguig City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Protect...
- ...We are looking for CSRs to join a fast growing Online Video Sharing account in Taguig City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities...
Finance (incl. Tax, Treasury, Accounting, M&A) April 1, 2025 Accounts Receivable Senior Billing[...]
...to online portals and ERP customer account set up (billing addresses, terms, etc.) Interface with Customer Service Representation (CSRs) to correct and/or address any sales order related billing errors to ensure prompt payment to GEA upon delivery of the invoice....GEA Group
Muntinlupa1 day ago- ...Service Representative (Order Management) Ortigas, Pasig City | Onsite | Night Shift We’re looking for detail-oriented and tech-savvy CSRs to handle inbound and outbound inquiries related to order placement, tracking, modifications, and cancellations. Be part of a fast-...
Visaya KPO
Pasig4 days ago
