Customer Service Representative
Full-time
iSource Solutions Corporation
A Customer Service Representative (CSR) is responsible for managing customer interactions, addressing inquiries, resolving complaints, and ensuring a positive customer experience. They provide information about products and services, process orders and returns, and may also offer technical support. CSRs act as a point of contact for customers, often using various channels like phone, email, and chat.
- Experience:
- Prior experience in customer-facing roles, especially in call centers, is often preferred but not always mandatory.
- Skills:
- Excellent communication skills (verbal and written).
- Strong problem-solving abilities and a detail-oriented mindset.
- Ability to multitask and handle high-pressure situations calmly.
- Basic computer proficiency and familiarity with CRM or ticketing systems is a plus.
Vacancy posted 5 days ago
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