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- The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client's quality values and methodology. Responsibilities Monitoring of Calls – 15-30 calls per day Daily/weekly/monthly reports and other communication...
- ...are accepting applications strictly via email at [HIDDEN TEXT] and [HIDDEN TEXT] Role Overview Customer Service Representatives (CSRs) are responsible for handling incoming calls, chats, and emails , while also managing backend operational tasks to ensure a...
- ...discuss issues and share best practices Responsivble in cascading policy/procedure updates and/or training flashes to the agents/CSRs. Communicate resignations from the team and other agent concerns to HR. Update employee attendance record in Employee Self Service...
- ...when in need of assistance. Staff Development • Use data from reports on Attendance, AHT, Productivity, and Quality to coach CSRs towards better performance. • Incorporate personal observations and documented critical incidents in coaching sessions to further...
- ...grow your career. Join a team where your work makes a direct impact on our success! Check these videos from two of our amazing CSRs - Jessie and Chrystler What You'll Be Doing Be the first point of contact for our customers — property managers, tenants, and...
- ...The Sales Analyst is responsible for assisting the SME Sr. Manager, Account Executives and CSRs in maintaining department records such as rates, revenue reports, forecasts, budget, and other pertinent documents and activities. To qualify for the role, the candidate...
- ...We are looking for CSRs to join a fast growing account in Clark. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly...
- ...development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals Job Summary CSRs are responsible for ensuring client satisfaction by verifying schedules, on-site presence, and overall client happiness. Some CSRs...
- ...about team performance, mission-related objectives, and deadlines Assist in recruitment, manage, and develop a team of experienced CSRs Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline...
- ...Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns. Responsibility: Attracts potential customers...
- ...client communication, ticket triage, and internal coordination. This role ensures CSMs can focus on strategic account management while CSRs maintain day-to-day responsiveness and operational efficiency. Key Responsibilities Serve as the first point of contact for...
- ...distribute Statements of Account (SOA) to Hillsboro customers or others. Coordinate closely with Customer Service Representatives (CSRs) and stakeholders in Hillsboro to follow up on collections and resolve outstanding AR items. Post and apply customer payments in...
- ...attendance in meetings with a defined work schedule. Maintain KPIs — measure the success of customer service initiatives and ensure that CSRs are delivering a high level of service that aligns with business goals. Requirements And Skills with CSR experience Ability...
- ...and participate in oncall rotations as needed. Contribute to internal knowledge bases runbooks and documentation to upskill junior CSRs and streamline future troubleshooting. Must-Have Qualifications ~3 years of hands-on experience in Technical Support / IT...
- ...Responsibilities: • Implement LMS (Learning Management System) tools for training. • Develop financial and billing training programs for CSRs. • Conduct client training workshops on invoicing best practices. • Monitor training effectiveness and performance improvement....
- ...problem-solving, research and problem/dispute resolution. Job Summary Customer Service Operations Supervisor manages a team of CSRs responsible for processing and fulfilling medical equipment orders. Ensures accurate order entry, timely coordination with different...
1800 $
...and maintaining SOPs, templates, macros, and internal cheat sheets used daily by a CS team. ~ Direct responsibility for training CSRs, including onboarding new hires, running ongoing coaching, and reinforcing standards over time. ~ Multiple years of Shopify usage,...- ...Support Serve as a resource for escalated customer issues, ensuring timely and effective resolution Act as back-up support for CSRs during high-volume periods or staffing gaps Serve as back-up for the Director of Customer Service when needed Monitor customer...
- ...overseeing the team's outreach activities, ensuring professionalism, empathy, and compliance in every customer interaction. By guiding CSRs in their engagement approach, the Lead safeguards policy persistency, strengthens customer trust, and drives long-term retention....
- ...technologies. Position Overview: The Team Leader will be responsible for managing, leading, and overseeing the activities of a team of CSRs, ensuring that each individual meets and exceeds the standards set by the company and the client. Some primary responsibilities are...
- ...workflows related to policy issuance, endorsements, renewals, cancellations, and claims support • Collaborate with producers, CSRs, and leadership to enforce process compliance • Reconcile carrier payments and commissions across multiple carriers...
- ...Relationship The position of Security and Emergency Services Analyst is assigned to the Organizational Resilience and Security Division (CSRS) within the Corporate Services Department (CSD). You will be based at our Headquarters in Manila, Philippines. You will report to...
- ...representatives are assigned to support clients and projects. Communicate directives received from Service Center Managers to Benefits CSRs and communicates performance trends back to Managers as needed. Leads and directs the work of others while also providing customer...
9600 - 13200 $ per year
...first! How to Prepare for the Recruiting Process: Why Are They Hiring an Insurance CSR? Our client is hiring three Insurance CSRs to support producers who are overloaded with renewals, service requests, quoting, data entry, and pipeline follow-ups. These...Remote job- ...to online portals and ERP customer account set up (billing addresses, terms, etc.) Interface with Customer Service Representation (CSRs) to correct and/or address any sales order related billing errors to ensure prompt payment to GEA upon delivery of the invoice....
- ...sales and delivery teams Ensure Data#3 sales and solution architect process is followed in conjunction with the relevant team i.e. CSRs Services Coordinators and Project Managers etc. Ensure customer and sales data is current and accurate. Work within sales/...
- ...We are looking for CSRs to join a fast growing Fraud account in Taguig City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Protect...
- ...Talented Healthcare CSRs Needed - Earn More Working from Home - Bye-Bye BPO! If you think you've got what it takes to join our high-performing team of experienced healthcare CSRs working from home, then this may be the dream job for you. Competitive pay, performance...Remote job
- ...Product Information Support: Offers alternative/suggestive selling and product interchanges and provides basic catalog information to CSRs and customers. Processes claims and return goods authorization (RGA ) after analysis of customer inquiry. Coordinates with...
- ...requires empathy, professionalism, and the ability to handle high ticket volumes while maintaining service level agreements (SLAs). CSRs are the frontline voice of the company, ensuring every customer feels heard, supported, and satisfied. Responsibilities: Customer...Remote job