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- ...customer experience to maintain client confidence and loyalty. Transaction Monitoring - Monitors and audits transactions performed by CSRs against internal and/or external quality assurance requirements to deliver excellent customer experience. Ensures that transaction...
- ...Responsibilities: • Implement LMS (Learning Management System) tools for training. • Develop financial and billing training programs for CSRs. • Conduct client training workshops on invoicing best practices. • Monitor training effectiveness and performance improvement....
- The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client's quality values and methodology. Responsibilities Monitoring of Calls – 15-30 calls per day Daily/weekly/monthly reports and other communication...
- ...customer service calls and evaluating the quality of calls based on client defined criteria. Provides Customer Service Representatives (CSRs) with basic feedback and coaching to improve the quality of service provided to the supported client's customers. Creates weekly...
- ...define work standards to support manufacturing operations. Global Trade Function as follows: Focal for customer inquiries to CSRs for technical data needed to support customers issues related to aluminum/steel content. Investigate and create aluminum/steel content...
- ...leadership direction within the Customer Service function. Job Summary Customer Service Operations Supervisor manages a team of CSRs responsible for processing and fulfilling medical equipment orders. Ensures accurate order entry, timely coordination with different...
- ...company policies and procedures. The Compliance Analyst will also assess call quality and transactions in line with compliance/regulatory requirements to ensure that CSRs deliver their role in driving with the company and client's integrity values and methodology....
- ...Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns. Responsibility: Attracts potential customers...
- ...! How to Prepare for the Recruiting Process - Why Are They Hiring an Insurance CSR Our client is hiring three Insurance CSRs to support producers who are overloaded with renewals, service requests, quoting, data entry, and pipeline follow-ups. These bottlenecks...
- ...related to billing and collections support, client inquiries, product support or inbound interactions. Customer support representatives (CSRs), customer service advisors, or customer service associates (CSAs) interact with customers to handle complaints, process orders, and...
- ...Management is part of the Product Support Team that will be providing testing support in preparation to our migration to CAMS Cloud for our CSRs and eventually will also support our migration to the new CRM. Role Responsibilities Creating test cases for the stories being...
- ...creation for all direct served accounts. This applies to both manually encoded and Electronic Data Interface (EDI) orders. -The CSRs monitor progress of orders and ensures all these are processed and delivered on-time and complete. -Ensures stakeholders and concerned...
- ...Position: Operations Team Leader Location: Quezon City Overview: Leads and manages a team of CSRs in daily call center operations, ensuring targets and service levels are met. Monitors individual and team performance, provides regular coaching, feedback, and...
- ...client communication, ticket triage, and internal coordination. This role ensures CSMs can focus on strategic account management while CSRs maintain day-to-day responsiveness and operational efficiency. Key Responsibilities Serve as the first point of contact for...
- ...This will require an understanding of system availability concepts and for Schneider-Electric's solutions for providing uptime. CSRs are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet deadlines...
- ...when in need of assistance. Staff Development • Use data from reports on Attendance, AHT, Productivity, and Quality to coach CSRs towards better performance. • Incorporate personal observations and documented critical incidents in coaching sessions to further...
- ..., you are responsible for ensuring client satisfaction by verifying schedules, on-site presence, and overall client happiness. Some CSRs may also handle scheduling and client updates, contributing to the success of work orders. Duties And Responsibilities (split Between...
- ...Position Overview: The Team Leader will be responsible for managing and overseeing the activities of a team of CSRs/TSRs, ensuring that each individual performs at par with the standards set by the company and the client. Some main responsibilities are as follows...
- ...discuss issues and share best practices Responsible in cascading policy/procedure updates and/or training flashes to the agents/CSRs. Communicate resignations from the team and other agent concerns to HR. Update employee attendance record in Employee Self Service...
- ...Talented Healthcare CSRs Needed - Earn More Working from Home - Bye-Bye BPO! If you think you've got what it takes to join our high-performing team of experienced healthcare CSRs working from home, then this may be the dream job for you. Competitive pay, performance...Remote job
- ...of customer needs through direct interface for proper routing to appropriate resource Works with Customer Sales Representative (CSRs) and Customer Sales Associates (CSAs) on a daily basis to ensure complete customer processes from order to invoice Performs customer...
- ...Talented Financial CSRs Needed - Earn More Working from Home - Bye-Bye BPO! If you think you've got what it takes to join our high-performing team of experienced financial CSRs working from home, then this may be the dream job for you. Competitive pay, performance bonuses...Remote job
- ...Lead discussions relating to system certificates and complete the implementation of the certificates which include generating required CSRs and installing customer and/or Avaya provided certificates end to end in the Avaya Aura stack. Lead technical resource for the...
- ...information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and...Remote job
- ...automations and structure are in place, lead the recruitment, training, and management of a small Customer Success team. Train new CSRs on AI tools, Shopify operations, and luxury service standards. Foster a culture of excellence, accountability, and continuous...Remote job
- ...We are seeking proactive and customer-centric e-commerce Customer Service Representatives (CSRs) to join our dedicated team. As an e-commerce CSR, you will be the frontline support for customers shopping online, handling inquiries, resolving issues, and ensuring a seamless...Remote job
- ...incoming leads from various channels. - Input leads accurately into Lark CRM with complete details. - Assign leads to appropriate CSRs/sales reps based on branch or client type. - Monitor daily lead status and ensure updates (New, Follow-up, Quoted, Closed, Lost)....
Second Skin Holdings Incorporated
Quezon Citya month ago - ...skills General understanding of business and business needs. Job Description: Monitors and manages the work of a group of CSRs, making sure that each person meets the criteria established by the client and the business. keeps track of each team member's performance...
IOPEX Technologies Inc.
Bonifacio Global City, Manila, Metro Manilaa month ago
