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- ...Sutherland is seeking passionate and driven individuals to join our team of Customer Service Representatives (CSRs) in Carmona . As a CSR, you will be responsible for providing exceptional customer service and support to our clients in the wireless and broadband services...
- Assist customers with inquiries and issues via phone, email, or chat. Provide product information and troubleshoot problems effectively. Maintain accurate records of customer interactions. Collaborate with team members to enhance customer satisfaction...
- ...marketing tools to build and measurably grow sales to a sustainable customer base. Assign targets or quotas to team members- EDRs, CSRs, Pizzamakers. Develop relationships with local communities and businesses through attending community events, and sponsoring...
- ...Communicates on time and proper calibration updates and status to the concerned personnel; regularly interacts with other technicians, CSRs, Sales and Purchasing; coordinate with customers if necessary; coordination normally involves presentation of factual information....
- ...Job Responsibilities / Duties: Customer Support for car dealerships - handling inquiries from both buyers and existing customers. CSRs assist with vehicle inquiries, financing questions, service scheduling, recalls, warranty information, and general customer care....
- ...as the direct link between a company and its clients. They are responsible for answering inquiries, resolving complaints, and processing orders to ensure high customer satisfaction. CSRs operate across various channels, including phone, email, chat, and social media...
- ...Escalating queries and concerns, when necessary Troubleshooting common issues with products or services Working with a team of CSRs and other departments to find appropriate solutions to problems ~ Minimum of 12 months experience in a BFSI (Banking, Financial...
- ...a business and its customers by providing information, answering questions, and resolving complaints: Provide information ~ CSRs provide information about products and services. They may also offer products and services. Answer questions ~ CSRs listen to...
- ...) upon regularization (Dependents may be enrolled at the employee’s expense) Performance Incentives (to be discussed by the Operations Team) Leave Credits: 24 PTO (accrues upon hire; usable upon regularization) Head Count 12 CSRs (Jan 12) 25CSRs (Jan 19)...
- ...: The role is to serve members using digital health platforms and e-health services as part of their comprehensive health plan. CSRs provide technical support for digital health tools, help members navigate online platforms, troubleshoot access issues, and explain...
- ...Customer Service Representative Job Summary Customer Service Representatives are dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the forms with enthusiasm and accuracy and go beyond satisfying customer queries and concerns....
- ...analytical skills, along with a solid understanding of financial services. Key Responsibilities: Supervise and coach a team of CSRs handling banking/card inquiries Monitor performance metrics and ensure SLA compliance Handle escalations and complex customer...
- ...information about products or services. They handle phone calls, emails, and in-person interactions, ensuring a positive customer experience. CSRs may also process orders, handle complaints, and troubleshoot problems to ensure customer satisfaction. High school diploma or...
- ...and services. They handle customer interactions through phone, email, chat, or in person, ensuring a positive customer experience. CSRs also process requests, maintain accurate records, and work to achieve customer satisfaction while adhering to company policies and procedures...
- ...Job Summary We are looking for enthusiastic and customer-focused Customer Service Representatives (CSRs) to join our growing team in Baguio. Whether you have previous BPO experience or are looking to start your career in customer service, we welcome applicants with...
- ...Escalating queries and concerns, when necessary Troubleshooting common issues with products or services Working with a team of CSRs and other departments to find appropriate solutions to problems SKILLS AND ABILITIES: Interpersonal and customer service...
- ...experience. They provide information about products and services, process orders and returns, and may also offer technical support. CSRs act as a point of contact for customers, often using various channels like phone, email, and chat. Experience: Prior experience...
- ...processing and updating providers' MOP, handling email inquiries from doctors regarding billing and payment status, sending PF bank proofs, CSRs, and BIR 2307, and encoding or updating doctor and bank details in OMNI/HBS systems Education: ~ Graduate of any 4-year course,...
- ...Acquisition & High-Volume Hiring (US Accounts) - Design and run localized sourcing campaigns to attract experienced English-speaking CSRs/agents in Manila, prioritizing candidates with prior US/North American account experience. - Build and maintain an active local...
- ...Because they handle sensitive data, CSRs on these accounts must follow strict security protocols like KYC (Know Your Customer) and AMLA (Anti-Money Laundering Act). Each financial niche requires a slightly different focus: Banking Accounts: Handle daily deposits,...
- ...Helpware team. Position Overview: The Team Leader will be responsible for managing and overseeing the activities of a team of CSRs, ensuring that each individual performs at par with the standards set by the company and the client. Some main responsibilities are...
- ...Lead and manage a team of Customer Service Representatives (CSRs) to achieve performance targets. Monitor team productivity, quality, attendance, and overall performance. Conduct coaching sessions, performance reviews, and development plans for team members....
- ...Customer Service Representative (CSR) – Financial & Insurance Account. We are currently hiring Customer Service Representatives (CSRs) for our Financial & Insurance Account. We welcome applicants with or without BPO experience. If you have strong communication skills...
- ...responsible for assisting customers by answering inquiries, resolving concerns, and providing information about products and services. CSRs serve as the front line of communication between the company and its customers, ensuring a positive customer experience through...
- ...Lead, supervise, and manage a team of 2–5 Customer Service Representatives (CSRs), focusing on customer retention, handling in-house comeback clients, managing refund requests, and ensuring efficient booking processes Monitor team performance to meet customer retention...
- ...10:00 AM – 7:00 PM Salary Package: ₱18,500 Job Description We are looking for Healthcare Customer Service Representatives (CSRs) to join our Healthcare account. This role is ideal for candidates who are passionate about helping people, have good communication...
- ...Description We are looking for CSRs to join a fast growing account in Iloilo. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond...
- ...Description We are looking for CSRs to join a fast growing account in Paranaque. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities...
- ...questions • Escalating queries and concerns • Troubleshooting common issues with a product or service • Working with a team of CSRs and other departments to find appropriate solutions QUALIFICATIONS: Graduate or Undergraduate of any course Must have at...
- ...etc…). Product Knowledge Management Ensuring that knowledge about Client products is developed, validated and distributed to CSRs and Team Leaders according to Client requirements and agreed content flow procedures. Mastering Intranet and deploying it as a standard...