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- Job Overview: Process Specialist – Workforce Management (WFM) Location: Fully Onsite (Alabang, Muntinlupa) | Schedule: Shifting Core Responsibilities Strategic Staffing: Develop forecasting and staffing models to ensure optimal headcount and operational...
- Job Overview: WFM Team Lead Location: Fully Onsite (Alabang, Muntinlupa) | Schedule: Rotational/Shifting Core Responsibilities Strategic Staffing: Build and refine forecasting and staffing models to maintain peak operational efficiency. Real-Time...
- ...for you. The Role, in Plain English This is a Senior Support Manager role, managing a dedicated pod within our Service Desk... ...You lead a defined pod in a mature MSP , not a reactive call centre Strong Client SMEs, Tech Lead and Service Delivery already...
- ...and workforce productivity. THE CHALLENGE: Administrative support of our sales team Manage the increased volume of contract /... ...internal departments and observation of all internal cross-functional processes required for a sale CRM maintenance – being source...
- ...Laboratory Information Management Systems: Labvantage technology) providing technical support expertise: Resolve issues maintain & improve application stability and collaborate with cross-functional teams to ensure optimal performance and reliability of business-critical...
- ...to enable a better, safer and more interconnected world. Job Description PRIMARY RESPONSIBILITIES Provide first line support to SGS affiliates and external clients Fast paced handling of incidents / requests resolution, escalation and information...
- About the job: Quality Assurance - Assistant Manager Schedules: shifting schedules either on midshift or nightshift Key Responsibilities: ~ Financial assessments and revenue health. ~ Process Management ~ Ensure adherence to the quality framework...
- ...JOB SUMMARY The IT End User Support Associate provides technical assistance to all users at the site, resolving hardware, software, and connectivity issues promptly. · respond to user requests and troubleshoot technical issues. · Install, configure, and maintain...
- ...Maintains a working knowledge of all processes and procedures being supported by assigned GBS teams. Participates as required in the... ...activities and in professional interactions with back-office functions such as HR IT and Finance. Additional Information : Additional...
- ...the sports media and betting industries is seeking for Sales Support Specialist. As a Sales Support Specialist you will be part of... ...the internal departments and observation of all internal cross-functional processes required for a sale CRM maintenance being source...
- ...demonstrate empathy while maximizing opportunity to build rapport • clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • maintain basic knowledge of client products and/or...
#1BPO
Muntinlupa17 days ago - ...Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines. Position: Application Support Team Lead | Hybrid Position Objective / Job Summary: The Application Support Team Lead provides leadership and guidance to the...
- ...Laboratory Information Management Systems: G6 technology) providing technical support expertise: Resolve issues maintain & improve application stability and collaborate with cross-functional teams to ensure optimal performance and reliability of business-critical...
- ...WORK HARD, EAT WELL, SAVE MORE! Enjoy free daily lunch, Monday breakfasts, and Friday snacks—plus onsite support! TGT-CODED BENEFITS: Enjoy these Perks! Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots...
- ...delivery centers in the Philippines. Position: Full Stack Support Engineer – .NET / C# / ReactJS / Angular We are seeking a highly... ...with Bootstrap, CSS, and Node.js Exposure to Azure Functions and Azure DevOps (Repos, Pipelines) Background in unit testing...
- ..., tech-forward modern facilities Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance Rewards & Growth: 24 PTOs (with conversion), annual appraisals, awards, referral programs, free daily...
- ...Remote Customer Service Representative (CSR) with experience in administrative and basic accounting tasks. This role handles customer support while assisting with documentation data entry invoicing and record management. Key Responsibilities: Handle customer...
- ...required to further SGS mission of service quality and growth. Builds and maintains strong working relationships. Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of...
- ...Direct Debit (because easy is good). Support month-end reporting and cashflow forecasts... ...~ Ability to multi-task across AR and AP functions, using multiple systems efficiently while... ...hours – no overnight shifts or surprise calls. ~1 paid study day every month (10 per...
- ...opportunities. Key Areas: # Sales Functions # Marketing Planning/Market... ...the DOSM/DOS/ADOS to major markets and calling on the accounts within the specific market... ...and written communication. # Actively supports and implements group-wide sales initiatives...
- ...with Integrity & Respect in every customer interaction and cross-functional collaboration. The ultimate goal is to maximize lead conversion... ..., foster accountability, and conduct role-playing and call reviews to enhance skills. Inspire a culture of respect and...
- ...Job Description: Business Process Support: Assist in analyzing and optimizing business processes to ensure they align with... ...to understand their needs and translate these into actionable functional requirements. System Configuration: Configure and customize...
- ...productivity. Monitor real-time performance metrics (e.g., call volumes, talk time, conversion rates, appointments set) and take... ...processes and products to ensure accurate communication. 5. Cross-Functional Collaboration: Collaborate with the Operations, Quality...
- ...a technical level to deliver expert customer service providing support to customers outside sales and the Client Services team. The Sales... ...monitoring campaigns following up on marketing intel and cold calling initiatives Maintain lead and client inquiry database in CRM...
- ...handle multiple channels and be able to switch between B2B and B2C functions. RESPONSIBILITIES: Coordinate and report directly to an... ...handle high volumes of incoming inquiries from customers (calls, emails, chats, social media, back office and other B2C/B2B channels...
- ...outlet coverage, SKU offtake, numeric and weighted distribution, call efficiency, outlet drop size, OOS control, and effective... ...change. Drivers’ license (B2 or higher). We have a program to support qualified women, who do not hold a drivers’ license Are...
- ...based tech-driven company at the forefront of financial data innovation. Role Overview: This is a Functional Analyst role within the Oracle EBS team supporting our client's global stakeholders of our exciting and fast moving financial services company. The...
- ...solving abilities, and customer service delivery. Conduct regular call reviews to ensure agents are following established scripts and... ..., embodying our value to"Accelerate with Precision." Cross-Functional Collaboration: Collaborate with the Operations, Quality Assurance...
- ...providing a friendly and informed introduction to our firm. You’ll support them from their initial inquiry all the way to a formal... ...clients feel heard, supported, and understood. Handle Client Calls with Care Respond to inbound inquiries from potential clients....
- ...outlet coverage, SKU offtake, numeric and weighted distribution, call efficiency, outlet drop size, OOS control, and effective... ...change. Drivers’ license (B2 or higher). We have a program to support qualified women, who do not hold a drivers’ license Are...
